Recent Reviews from BMW of The Woodlands

We called BMW The Woodlands to replace the lock on the tires due to a flat. We have a 2015 750li with 38,000 miles. They sent a wrecker to pick up car because they claimed it was still under new car warranty. Once at dealer, they also replaced a gasket that they claim needed to be change and that the warranty would cover this free of charge. Once they had us feeling nice and fuzzy, they said we needed to replace all four and they would work out great deal. I found a coupon from their website for tires for $1 above manufacture and gave it to them. They came back and said we need bushings replaced and an alignment and the warranty would cover this too but the tires would cost $1,900, alone. I received a call from Chris Harvey at this dealership and he explained he would do the bushings and alignment and all I had to pay was $1,900. After one week at shop and no loaner car, I get a phone call from Chris saying we will not be covered for bushings and alignment and I have to put the tires on cause I agreed. I told Chris, yes, I did agree because he would do what he claimed he would do, bushings and alignment. I kept my word but Chris at BMW DID NOT ! Also, he said the tires were put on the car and it was done and told to pass by in morning and car would be ready along with paperwork for us to pay. GUESS WHAT? I get our Discover Card ready to pay and no tires on car and no paperwork and no Chris in site. A black service rep searched endlessly for an update to our car with Technician and personnel and was told that Chris had dropped the ball, Big times. He also told us if Chris had put us in a loaner and I said no, to which he exclaimed...Goddam! I went to a Christmas Fundraiser in my work truck with my wife. Nonetheless, we will be at dealer first thing Monday morning, Christmas Eve, to pick up our car along with our State Farm Roadside Assistance, since BMW did not do what they said they would do in the time they claimed and under warranty. And no tires. I do not have to buy your freakin tires if your gonna be so sneaky and corrupt. I’ve already prepaid for the wrecker to take to our home. Thanks for the “Happy Holidays” BMW The Woodlands (sarcasm). See you guys In the morning.

Rick Rivas Dec 23, 2018

I purchased a pre-owned car from this dealership 4 weeks back from Joshua Armenta (Woodlands sales manager). I wanted to get to know the vehicle, drive a bit before writing the review hence the late review. I wanted to write few appreciative feedback about the dealership and the purchase process, because there were few noteworthy (hence the 3 stars) but unfortunately will have to keep that for another time because of the issue encountered in car within 3 weeks of purchase. I have broken down the issue, action taken and the feedback so that anyone who reads this can understand how I felt. Situation: The situation happened on Day 12 when my car did not start one fine evening. It kept giving intermittent jerks and loud noise though dashboard lights were turning On. After some analysis I finally got to learn that Car battery was gone. Action: I reached to Joshua Armenta (Woodlands Sales manager from whom I purchased this car) to discuss on this but did not receive response on his office phone. Later reached to his second phone number and got response that he can work on it only on subsequent day since he is out early from work. Did not receive any response the subsequent day until 11 AM hence called him on the second phone number and got response to jump start it and take it to a Hyundai Dealership and get it checked. I would have appreciated a bit more concern from the dealership from whom I purchased the vehicle less than 3 weeks ago. But I guess i am expecting a lot considering the stars in google for this dealer which appears to be fake. Feedback: I took the car to Hyundai dealership and check up report notified of bad battery cell needing a replacement. It was replaced and vehicle is fine now. But getting into this kind of situation within 3 weeks of purchase from such a good reviewed dealership is a big disappointment. I am still trying to understand how the 150 point checkup performed by this dealer whose report was shown to me during the car purchase by Joshua, said no issues whatsoever and everything in excellent condition.

Vinay V Sep 18, 2018

Really disappointed in the service from this dealership. I bought my car hear but I like to go the the location on 1960 and 45 since it’s closer. After several non retuned phone calls from that location, I reached out to this location. They weren’t any faster in service but they did call to confirm my appointment. Unfortunately the person calling to confirm didn’t know any information about my car or my questions. Which is fine it’s different department. I call this dealership 2 times to find out more about my warranty’s, each time I get a promised call back and each time I was left waiting. I had my appointment at 8:30 am for a tire change. I drop my car off at 8:25 am. Met my advisor. He was kind. Told him everything I needed. And then left with a friend. Around 12 I call for an update- I was told that they were processing the claim from my my tire. (I have the tire protection package). The claim hadn’t been completed. I get back to the dealership around 3. No word on my car. I sit in the waiting room till about 5 still no word. 5:30ish. They walk up to me and say my car was ready. Why did it take all day to get 1 tire changed. Plus everything I wanted to find out about my car. They couldn’t tell me. I was told I’d get a call on Monday with the information. No call. I get a text on Wednesday saying “I haven’t forgotten about you. Is this your email” I’m like yes still no email. I love my car but now I feel like I shouldn’t have purchased it at any Bmw dealership. I should have gone with Sewell. I work in the Auto/insurance industry and I’ve never heard anything bad about them. My coworkers have rant and rave about what great service they provide. The available loner cars and the extra mile they go for there customers. I have nothing good to say about my dealership and It sucks. I want to brag and say how awesome my dealership is but I won’t recommend this place to anyone in good conscience. Really disappointed and if I didn’t love my car so much I would have traded it in at another dealership just so I don’t have to deal with the BMW dealerships. I live far away and It’s annoying I have to use my gas and waste and entire day every time I need something serviced in my car!! 😡😠😡

Bella Jasper Aug 31, 2018

Auto Nation, I wish I could say I?m loving my new truck; however, I haven?t even received my F-150 to start using/driving which I bought 6 days ago (29 Jan 18?). If I may offer some harsh but constructive criticism, perhaps you?ll avoid similar issues/situations in the future with customers: 1. Before I arrived at BMW of The Woodlands, I had already reviewed the used vehicle inventory list and had decided on a specific F-150 Lariat. I checked with a rep to make sure the vehicle was still available, and it was. I made an appointment to see the vehicle and test drove it. My appointment was set for 1500 on Monday the 29th of Jan 18?. Before arriving at the dealership, I contacted USAA and had the loan ready and the truck insured. I test drove the truck and like I thought, I knew I was going to love it. But here is my issue, if I had everything ready (the loan & insurance), why did it still take two hours and a half for me to complete the paperwork?? I can understand if I walked in with nothing, but I had done my research, knew what I wanted and had the loan & insurance settled. Max time I thought I?d be at the dealership was maybe an hour. Not sitting around for 2.5 hours. I highly recommend streamlining your process to get customers in and out especially when they have everything prepared in hand and know exactly what they want. 2. While test driving the truck the check engine light came on. That did not deter me from getting the truck. The rep I was working with said they?d schedule an appointment at the Ford Dealership to get a diagnostic and find out the reason for the check engine light. I was happy and he said he made an appointment for the very next day (30 Jan 18?). I made the mistake assuming the rep I was working with would call me Tuesday afternoon or evening to give me an update on the truck. I didn?t receive any information or an update. I called Tuesday evening around 1900 and left him a voicemail inquiring about the truck. On Wednesday, I sent him an email around noon and did not hear anything back from him until Wednesday evening. He informed me the truck had not been looked at and that it was 3rd in line. I was a little upset because I bought a truck on Monday with the purpose of using it for a house-move I had scheduled on Thursday. He apologized but there was nothing he could do and that it?s not their fault Ford is keeping the truck so long. Correct, it is not his fault, but here is his mistake. I felt like I had to pull teeth to get information from him. He should have been on the phone with Ford finding out when they were going to get to the truck and why the engine light was on. Had I known it was going to take so long, I would have took it in to Ford after I used the truck for the purpose I bought it for. Being that the truck was still in the shop for a simple diagnostic check, I asked the rep for a loaner. He informed me they don?t do loaners. I was so upset with his lack of help, that I told him I would be at his cubicle first thing in the morning to return the truck. He said ok, see you in the morning. After a couple minutes, he called me back and said his Manager would grant me a loaner for one day. I told him that would not work; I needed a loaner while my truck was in the shop. He said he?d call me back. After a few more minutes, he called me back and said he Manager would grant me a loaner while my truck was in the shop. I highly recommend BMW of The Woodlands train their service reps/sales managers to be more proactive and communicate with their customers when they sell a vehicle, yet the vehicle has not been delivered to the customer yet. To this day, my rep has not called me to tell me what?s wrong with the truck. I had to call myself to get a status of the truck and I felt like I had to beg for a loaner.

Raul Garcia Feb 3, 2018

I don't know where all of these good reviews are coming from? Are they fake? I never had a scheduled service visit that I didn't sit for at least 45 minutes waiting for someone to first acknowledge I was there, and then help me. I was always ushered to the little waiting area to wait and wait and wait. I always felt like no one knows what anyone else is doing? I ordered new floor mats and was told I would receive a call when they came in. A year later after calling and ...checking several times I sold the car and never did get new mats. Thank goodness I opted to pay for them when I picked them up. Currently I am waiting to receive a refund against the extended warranty I purchased. I sold the car the first week of March, came in and gave the original sale paperwork along with the paperwork showing that I had sold the vehicle and that it was paid off to a Finance employee. That is after I sat in the waiting area for over an hour. Then I was told it would take a few weeks for them to receive the check. I waited until the beginning of April and started calling to check on the status of the refund and no one would call me back. I finally spoke to Steven in Finance and he assured me that he was checking on it but that it could take up to 3 months but that he would call me back. I waited until June 2nd and tried to call him back to see what was going on with the refund and surprise 3 messages later no one is calling me back. I finally asked Tammy the front desk receptionist who I should talk to and she referred me to John Simmons. After talking to him the first time I was hopeful. He seemed like he was going to keep up with it and let me know what was going on. It has now been 5 business days and he has not called me back. I tried to call him yesterday and left a message and again today I have left him a message. I am at a loss. I don't know what to do at this point. It is a fairly good sum of money I am waiting for and I feel like it is being swept under the rug. I have never had such poor customer service. This is part of the reason I sold the vehicle. Everything was great when they were selling me the car but immediately following that the service has been lacking. I just want my refund so that I will not have to deal with them anymore. See More

Rebecca Christiansen Jun 9, 2015

Let me start off by saying, I'm incredible impressed with the entire process. Everything from finding the vehicle online, their website, first point of contact with the salesman, timeliness of trade in offer, professionalism, knowledge, and complete sales cycle. You might be reading this and think I work for the dealership or have some kind of relationship, however I can reassure you that I do not. In fact, I typically don't write reviews online and I'm usually the skeptic on the other side of the fence questioning every 5 star review. How can a business truly deserve 5 stars? Wouldn't that insinuate that they are perfect and made no mistakes? From my recent experience with BMW of the Woodlands I would agree that they earned and deserved all 5 stars. In summary, I did a ton of research before finding our new BMW so when I stumbled across it one night on Cars.com I knew it was competitively priced from the get go, along with having met all my criteria and was BMW Elite Certified. I also did research on what I wanted for my trade in, what interested rate I qualified for, and what payments I could afford monthly. My wife and I walked into the dealership last Friday, 5 minutes before closing at 7pm...I thought they closed at 9pm so I immediately asked if I should come back tomorrow. Javier Castello, greeted us politely and said it was not a big deal and asked how he could help. What impressed me the most was that the moment we met and throughout the entire process there was absolutely zero sales pressure. After stopping at several dealerships previous to Javier, he was the first one that actually listened to our needs along with what it would take to make the deal happen. After maybe 10 minutes of conversation he was off to work. He had his guys looking at our trade ins and crunching numbers with his finance manager to see if he could get the numbers to work. By the way, I knew what was fair. Dealerships are just like every other business, they are in business to make money so I asked for what I thought was fair for the trade in and what was fair for the new purchase in my initial negotiation. After 30 minutes I had a final print out of our monthly payment. We qualified for a lower interest rate (.9%) and the final monthly payment was about $20 less than what I initially calculated. Granted, by the time we added an additional 25k miles with 1 extended year to the $0 maintenance package, window coverage, and rim/tire coverage we were right at the monthly amount we could afford. In conclusion, we had a fantastic buying experience and would highly recommend Javier Castello at BMW of Houston North in The Woodlands. They also have access to AutoNation's new and used car inventory so if they don't have what you're looking they should be able to locate one elsewhere. Give them a call if youre are in the market, [contact info removed]!

RyanHtown Feb 22, 2015

Went to BMW of Houston North in The Woodlands today January 17th 2015. I had done some research on BMWs and it decided it was time to consider a BMW. I have been to other high end dealerships like Lexus, Infinity, and Cadillac, and currently own a Lexus. I had good experiences and was treated professionally by those dealerships so I expected a similar experience with BMW. I drove onto the lot and walked around looking at some of the pre-owned cars. Found one I really liked after about 10 minutes of looking. I loved it infact and was ready to deal. No one had yet come out to greet me. No problem, so I walked towards the showroom area and ran into John. Told him I wanted to look at one of his cars. As we walked out to the car he bragged about being the number one seller of BMWs in the city. OK great I was expecting a great deal from him. The car was locked so I was hoping he would unlock it so I could get in and try it out. John never once offered to unlock the door or even asked if I wanted get in or to drive it. Instead what I heard from him next really surprised me as I asked some questions about the certification and warranty. Having owned other high end cars I was concerned about repair costs I try to be careful about buying things that may cost me a lot of money upfront. I understand that over time I may have to pay for some repairs on any car. He quickly replied that if I was frugal (his words) BMWs weren't the car for me. If I couldn't afford the repairs for this car he suggested I buy a Honda they had on the lot. What? I never once said I couldn't afford the car. I wouldn't be there if I couldn't afford a BMW. He said this is a performance car and maybe I needed some less. What again? John spent more time dissuading to buy the car then encouraging me. In fact he never encouraged me at all. I left their lot never to return with the feeling I was unworthy to buy one of their cars. I figure John is a fat and sassy salesman who is looking for an easy mark rich guy who doesn't care about price, repairs, or any kind of bargaining. He likes his sales easy. He's lazy. Perhaps he reflects the entire philosophy of that dealership. Unless you are rich and don't care about price or repairs don't bother to go there. They will just insult you and belittle you. I will be getting my next car from Infinity or Lexus down near 1960 on IH 45. They have never treated like that...ever, but always with respect and courtesy. Try them instead.

rich2015 Jan 19, 2015

Had the best car buying experience. In the past I have had to sit at the dealership for hours and hours to get the trade appraised and wait again to check with the manager about a reduction in price and the wait again to check on financing and wait again to get the paperwork together and then wait again for the make ready team to get the car detailed and ready. BUT that DID NOT HAPPEN HERE Misty, Leonard, Steve and Todd were awesome. On my smartphone between dealerships while shopping I found a Certified Pre-Owned Vehicle I was interested in on the BMW The Woodlands website (2011 528i Sedan), using their link I sent an e-mail to tell them I was interested. Misty called me immediately and we made an appointment for me to come see the car later that evening. I was a little nervous about the appointment time because we had a birthday party to go to and could not get there until 30 minutes before they closed on a Saturday night. I hate making people stay after closing time I think it is rude but she assured me it would be fine. And she was right! Leonard met us when we arrived and the car was out waiting; we went for a short drive and I was hooked but I tried not to let Leonard know that. I did my best haggling during the test drive, and he told me that they were not going to loose my business over a small amount of money so we should go back and talk it out. My trade was assessed quickly (2012 Hyundai Sonata Limited) and given a more than fair offer. All we needed to do was come to a final agreement on the price of the BMW. Instead of the normal let me talk to the manager dance, Todd the manager came to us and we negotiated face to face. Todd was very nice and agreed to make me happy with my purchase, he even said he might already have a buyer for my car in California. We came to an agreement and all that was left was the financing. Steve was great he had all of the paperwork ready when we got to his office and was very friendly and answered all of my questions and gave me time to review and read ALL of the documents. Even though it was over an hour after closing time I wasn't signing something I did not understand and he was patient and allowed me to ask my silly questions. 2-1/2 hours from arrival to paperwork complete and out the door is the shortest car purchase I have ever had. It would have been very easy for them to ask for us to come on Monday and not take the late appointment; but they were willing to go the extra mile to get us taken care of. Proving that BMW The Woodlands is all about the Customer's Experience and making sure you are happy when you join the BMW family. THANK YOU for your patience and knowledge it is truly appreciated. I have not used the Service Department yet but hopefully I will have the same experience.

szaiser Nov 12, 2014

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