My BMW needed an oil change and I must say I have never had a better experience at any dealership. Booked the appointment online the night before and got right in the next morning. Pulled up to the service center, the automatic garage doors open and drove into their air conditioned garage. My service advisor promptly greeted me and offered me a spot in their comfortable lounge while my car was serviced. Overall this was a 10 out of 10 experience and other dealerships should take note of how this service center does it!

Great Service!

I worked with James DeGuzman and was super happy with the experience and follow up phone calls!

I wanted to give negative stars.I went into the dealership for a new car. I stood around for about 15 min with no one to come out and help with me at all. I was not until my mother went in to say something which at that point I was ready to go. That they felt the need to come over once the sales rep came to me he was extremely passive and made no effort to make a sale. I was ready to buy a car today and put half down. But maybe since I did not look the part I was pre judged or maybe they weren’t in the mood for any sales. I am extremely disappointed and Houston is to huge with to many other dealerships willing to take the sale for me to give it to a group that do not want my service

Good,but too expensive! Claude Roulet

Not impressed with this dealership, I have purchased several BMW’s in the past, from other dealerships, and love the product but the sales department at this dealership is sub-par. Our test drive consisted of maybe a 2 mile loop, half of which was through parking lots and the other half was on the feeder road back to the dealership. We will drive out of our way to avoid this dealership in the future.

Consistent professional service provided by Honza! I am appreciative of the great customer service from Honza for the last 6 years! Thank you!

I pulled into bmw with an issue and I was greeted fairly quickly. I explained my issue and we got to work on getting my info. I explained I wasn't comfortable driving my car with the engine overheat light and car going into limp mode. I was able to leave it with them and less than 24 hours later ( I didn't have an appointment) I had the car back. Based on the initial conversation I was reminded that is was potentially a known part failure and there is a recall. If that was the case it wouldn't cost me. My service tech was extremely personable. And for once I didn't leave a car at a service department thinking the worst. It was the recall and it didn't cost me.

I was led to believe windshield warranty could be cancelled by sales person. I contacted sales manager Eric B to cancel and reimburse me. He agreed to cancel on email but after multiple trips to dealership and numerous emails, I gave up. The word of the manager should mean something

AMAZING experience from start to finish of purchasing our new BMW. Customer service was spot on, and very thing was very well explained. Thanks BMW for making this a very easy process!

Windshield washer pump quit working so I took it in to the dealership to have it fixed. It was repaired in a timely matter and the car was cleaned and washed. Very happy with service.

I was led to believe windshield warranty could be cancelled by sales person. I contacted sales manager Eric B to cancel and reimburse me. He agreed to cancel on email but after multiple trips to dealership and numerous emails, I gave up. The word of the manager should mean something

Finance personnel upcharged us $30K for God knows what. Once I noticed, I called BMW N. Houston, they rushed me off the phone and can't connect with anyone now. Don't fill out their survey until you know all the facts, and expect to do the research yourself because BMW N. Houston will not inform you.

Jeff was perfect! Very helpful and was concerned for my concern. The dealership where I purchased my car did not have loaners. Jeff took care of me and double checked my concerns. Like him a lot!

It is a great service experience but BMW service is very expensive. For basic maintenance service which took them 1.5 hrs, just ?labor? cost came out at $466.

My vehicle is a 1998 3-series, and I cannot say enough about the level of care and detail provided to me during the initial review from Honza. He was very detailed and did a full review of my suspension prior to assessing the alignment. He was able to recommend another performance shop as well, as I have aftermarket suspension components, and the shop he provided was able to get all the necessary parts in a short period, as I’m traveling on Wednesday (today is Tuesday). I can’t say enough about the care, consideration and honestly from Honza, and would always give him a call first, as any additional repair requirements arose. I feel confident taking my performance vehicle to Honza, as he understands performance upgrades, which was extremely helpful as well. Thanks, -T

My BMW experience was great, less than 2 hours my purchase was complete.

The service team at BMW of the Woodlands always takes good care of me and my car when I'm there. Hanza is always especially helpful and makes sure all points are covered. Sounds a little cheesy, but they make you feel like you're their favorite/most important customer! ha. The team always listens to any concerns I might have and take time to give thorough explanation. Thanks so much!

The service was good. I would have put five stars, but I think I paid too much for my battery $257 total. Other wise, It was a smooth experience.

Absolutely incredible experience! I worked closely with Neil, the GM, and he was nothing but helpful and attentive, even while he was in a meeting. I had found a vehicle at a different Autonation dealership and Neil worked his magic to get it for me after we settled on a great fair price. Neil really cares about the customer's needs and wants and does everything he can to help. I really can't find enough good things to say about him! Once we agreed to everything, he hooked me up with one of his salesman, Aaron McCormick. Let me just say Aaron is awesome! He's funny, helpful and really cares about his customers. In addition, Aaron really knows his BMW's, especially the M's. My car did have a scrape on one of the wheels when I got it and both Neil and Aaron were very on top of it and got the repair set up super fast. This is an awesome dealership and totally worth the drive! Be sure you ask for Aaron for your salesperson.

Awesome experience! I had the pleasure of working with GM Neil and salesman Aaron McCormick. Neil cares greatly about his customers and does all he can to help them with their needs/wants. Neil went above and beyond to go get a vehicle for me from one of their sister dealerships. Once we agreed to a very fair price he secured the vehicle and it was on its way. Neil gave me Aaron as a salesman and I have been very happy. Aaron is funny and truly cares for his customers. There was a blemish on one of the wheels and both Neil and Aaron made sure it was taken care of in a timely manner. I would very easily recommend working with both of them and driving the distance to BMW of the Woodlands. You won’t be disappointed!

excellent customer service, as always!

Service Writer followed up promptly and work was completed as promised

...I came all the way from Ruidoso, New Mexico to do business with you because of the representations of Auto Nations and your guarantees. I left the dealership and had gone about 30 miles and a tire problem light came on the dash. I turned around and came back and your service man said there was too much air in the tires and that made the light come on. It was still on but he said it would go off in probably 25 or 30 miles. I drove to my daughters in Montgomery and it was still on. We visited a while and then were leaving for College Station. I asked my wife to drive to start getting used to it. She drove about 3 blocks and pulled over and said another light was coming on the dash saying there was an issue with the left rear tail light. We haven’t even gotten out of Montgomery yet and already 2 warning lights. I was concerned obviously about this happening so fast. I parked it over the weekend to decide if I was comfortable keeping it. The light for the tire went off and the only thing left was the tail light. I decided with us leaving Thursday I would take a chance and just deal with the tail light with you when you opened again. Yesterday we decided to drive it again and took it to dinner in College Station. Then a third light started coming on. This light says “Perform Service”. I talked to the Dodge dealer here and he says it is crank case filter and emissions valve cleaning of some kind that has to be performed. When I found this out I contacted Jay again and tried to reach a manager there and left messages. Jay was the only one I was able to talk to. I was assured that I had a warranty and everything would be okay! I had an appointment at 9:00 am today to put in a spray in bed liner, tail gate cover, and bed cover installed. Obviously I didn’t want to spend that money on the truck if it wasn’t going to work out. Jay informed me that the tail light should have been caught by your inspection team and I had a warranty with the truck and not to worry, everything would be covered. I had the work done and then was trying to set up the appointment to come in tomorrow for the tail light and emissions coverage. I was then informed that the service was not going to be covered. I am now reading your 250 mile warranty and see that it states you won’t cover the addons that I just did. I have multiple text, emails, and pictures to back up this process. I was concerned that I used up probably 60 miles coming right back to the dealership 30 minutes after picking up the truck and that I didn’t know if I could get to my sons and back before the 250 ran out. I have pictures to show the miles when these things occurred. It has not gone over the 250 yet but would by the time I get back to the Woodlands. If necessary, I will put it on a car hauler to bring it back to stay within the 250 miles. I am requesting that you approve the repairs to be done tomorrow so I can leave with the family on Thursday. That would be the easiest solution. If you will not do this as I was promised, I will have no choice but to either drive or trailer the truck back and return it. If that is what you decide you want me to do then I will be requiring a full refund, refund back on the additions I did AFTER notifying your dealership of the problems, and a rental or loaner truck for my trip Thursday. I realize this is a little bit of a conflict with some of your procedures, however, I think I have documented everything well enough that it will present a pretty good case if push comes to shove. I would much rather keep the truck, have things done as represented, and be able to brag on Auto Nations as advertised. This would be a much better solution for both of our sakes.

BMW of the Woodlands is the absolute best. Honza is the best service advisor and always gets me in and out. Everytime I go I ask, “is there anything cool on the floor right now?” And he personally walks me through the cars they’ve just got in. He’s amazing!

After unhappy experience at another BMW Dealership, this location made us feel so much better. Sales Manager worked with Associate to help us find exactly what we wanted.

Gentlemen- This email is in regards to a 2016 Dodge Ram that I purchased Saturday May 29, 2021 from your dealership. Jay was my salesperson and he has worked really hard to make things work. The problem is with the truck and the guarantees. I had a little unusual situation with a time crunch that was all explained ahead of time. We had to be able to complete the transaction and all prep on the truck in time for us to leave Thursday June 3 for family reunion in Hot Springs. I came all the way from Ruidoso, New Mexico to do business with you because of the representations of Auto Nations and your guarantees. I left the dealership and had gone about 30 miles and a tire problem light came on the dash. I turned around and came back and your service man said there was too much air in the tires and that made the light come on. It was still on but he said it would go off in probably 25 or 30 miles. I drove to my daughters in Montgomery and it was still on. We visited a while and then were leaving for College Station. I asked my wife to drive to start getting used to it. She drove about 3 blocks and pulled over and said another light was coming on the dash saying there was an issue with the left rear tail light. We haven’t even gotten out of Montgomery yet and already 2 warning lights. I was concerned obviously about this happening so fast. I parked it over the weekend to decide if I was comfortable keeping it. The light for the tire went off and the only thing left was the tail light. I decided with us leaving Thursday I would take a chance and just deal with the tail light with you when you opened again. Yesterday we decided to drive it again and took it to dinner in College Station. Then a third light started coming on. This light says “Perform Service”. I talked to the Dodge dealer here and he says it is crank case filter and emissions valve cleaning of some kind that has to be performed. When I found this out I contacted Jay again and tried to reach a manager there and left messages. Jay was the only one I was able to talk to. I was assured that I had a warranty and everything would be okay! I had an appointment at 9:00 am today to put in a spray in bed liner, tail gate cover, and bed cover installed. Obviously I didn’t want to spend that money on the truck if it wasn’t going to work out. Jay informed me that the tail light should have been caught by your inspection team and I had a warranty with the truck and not to worry, everything would be covered. I had the work done and then was trying to set up the appointment to come in tomorrow for the tail light and emissions coverage. I was then informed that the service was not going to be covered. I am now reading your 250 mile warranty and see that it states you won’t cover the addons that I just did. I have multiple text, emails, and pictures to back up this process. I was concerned that I used up probably 60 miles coming right back to the dealership 30 minutes after picking up the truck and that I didn’t know if I could get to my sons and back before the 250 ran out. I have pictures to show the miles when these things occurred. It has not gone over the 250 yet but would by the time I get back to the Woodlands. If necessary, I will put it on a car hauler to bring it back to stay within the 250 miles. I am requesting that you approve the repairs to be done tomorrow so I can leave with the family on Thursday. That would be the easiest solution. If you will not do this as I was promised, I will have no choice but to either drive or trailer the truck back and return it. If that is what you decide you want me to do then I will be requiring a full refund, refund back on the additions I did AFTER notifying your dealership of the problems, and a rental or loaner truck for my trip Thursday. I realize this is a little bit of a conflict with some of your procedures, however, I think I have documented everything well enough that it will present a pretty good case if push comes to shove. I would much rather keep the truck, have things done as represented, and be able to brag on Auto Nations as advertised. This would be a much better solution for both of our sakes. Please advise ASAP as we have the time crunch as mentioned. Also, if you want it returned, is it necessary to trailer it or have some allowance for having to return to the dealership 30 minutes after leaving. Thank you in advance for your prompt response! ****************** I sent this email on June 1st to the general manager, the sales manager, the service manager, and my sales person. That was 6 days ago and I can't even get a manager to answer the phone, return a text, phone call or email. Since then a 4th warning light came on that said Service Electronic Throttle Control. Informed the dealership of this and still can't get a response back. 4 warning lights in less than a week and NO RESPONSE! Three of them before even the 250 mile guarantee. Since I was "promised" I had a warranty and not to worry, I drove it past the 250 miles. Don't believe their lies and promises. They won't fix anything or even respond back.

BMW WOODLANDS, with its newly remodeled showroom and service bay area is always sparking clean and ready for your vehicle services. As you drive into the aircondition bay area your service advisors are there along with service assistants, eager to get your vehicle scheduled services started. Whether you scheduled for a loaner vehicle or just wait for in their beautiful and comfortable lounge, which have all the amenities that you would expect from a BMW dealership, as well as a complimentary car wash. They seem to stick close to the approximate time that you are given for the work to be completed, however, if they run into a snag their have great communications to let you know. This is not the first time I have had one of my vehicles serviced here so if I had to rate, BMW WOODLANDS, I would rate them 100/100, or AAA++++. If you want you vehicle serviced right the first time you owe it to yourself and your vehicle to give them a try.

Went in a few days before my bday traded 2011 Buick Regal for initially for Toyota Camry however I left with 2014 Nissan Maxima. When agreeing a the deal, I was told the interest would be lowered however it was when I went to sign I was told in exchange for the lower rate the loan agreement had to be extended. Before walking out of the dealership, I expressed how important it was to be set up with online payments as this is what I’m comfortable with. I was told not to worry, I would receive a welcome call from finance company within few days. Never received the call. Emailed sales rep & requested an update on having access to the payment portal and have yet to receive a response to date. This has nothing to do with sale, however last week I was at a red light & someone rear ended me. The only reason I bring this up is because I STILL do not know how to make a payment online and the car has been in an accident already. Honest real time reviews

Made an appt for a routine oil change, passenger compartment filter replacement, and state emissions inspection. Arrived on time, but waited more than 30 minutes to get checked in by the service coordinator. Took another 90 minutes for the work to be completed. I could understand if I had just "dropped in" for service, but to require two hours with an appointment seems excessive. The car was returned to me sparkling clean, so there's that.

When the whole management staff won't return phone calls, texts, and emails it hard for you to improve anything. Stop the lies, misrepresentations and horrible service!

Jeff was great! Very impressed with the whole service from the time I pulled in until I pulled out. Very professional atmosphere.

The sales manager Frank and sales person Keith were amazing. They went well beyond what is expected to deliver 100 percent client satisfaction: they pre-owned had some small scratches which were completely detailed and they paid attention to every small detail of the client buying experience from finding a car to reserving to financing

Everyone was very helpful and friendly and knowledgeable. The facility was beautiful maintained

Doing business with BMW of the Woodlands was a wonderful experience. Our requests and choices were respected and met with great politeness. I will highly recommned Aaron Mccormick for his professional and customer interaction skills.

Great customer service! Highly recommeded! David made sure I was comfortable while I waited for my turn.

Always a wonderful experience doing business with Woodlands BMW, Sean Engles is an extremely attentive salesman and always a joy to work with. As a matter of fact, prior to buying a car from Woodlands BMW, we used to buy from a neighboring American luxury car dealership but everything immediately changed with just one visit, we were hooked by Sean Engles, even impressed my family and especially my wife and daughters so much that he’s now pulled us away from all other dealerships. Thank you for making my daughters 16th Birthday perfect and our purchase a breeze! Sean Engles of The Woodlands BMW is like no other experience, thank you again, WaterWay 😉

This was hassle free and it felt like they actually wanted to work with me. Feeling like I got a good deal and will look forward to future business.

Everyone at BMW always takes great care of us. They go above and beyond! We love these guys! 😊

The customer service at this location is excellent. My service advisor, Bobby Messer, and my service technician, JT, were both wonderful. Everything was explained well with repair and pricing. They were able to get my convertible top repaired very quickly. I have been using this dealership for 4 years and they always do an outstanding job on all my maintenance and repairs.

I purchased a two year old used vehicle with less than 50k miles on it. Within 5 days I notified the staff that the vehicle was leaking oil. There response was that they would give me an estimate to fix it and they would not help me out any further. I'm not sure how the Intake Process is for used vehicles at this dealership but I would imagine a heavy leaking oil pan would hard to pass up let alone pass off to a customer that buys a $50,000 vehicle. I'm not looking for sympathy, I'm just disappointed that a dealership would just stiff a customer knowing they have a difficult vehicle.

Excellent Service.

Found a used Porsche on-line that I wanted at this dealership. I called on Monday morning, flew in on Tuesday, and drove it back to Utah. The entire experience was great, Mattias the rep that helped me, the manager, service people, and Ronald the finance guy were all first rate and forthcoming to answer questions. Would do business with them again anytime!

BMW in the woodlands is great!fast and friendly service. Jeff in service dept. is the best. Would give him 10 stars if I could.very professional.

David Quintanila was very professional and courteous during the two days we were working with him to purchase our vehicle. I believe he went out of his way to make sure everything went well. Look forward to working with him as we enjoy our new car.

Update: I have contacted the dealership 3 times to talk to the GM with no response. Sounds like the do not care about their clients. I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Hansa was courteous and efficient as always, well informed friendly.

Got the car, love it. Been a year and car running perfectly. Great great people !

From scheduling through appointment. It couldn’t have been easier. Thanks for the excellent service

Bobby was very helpful and kept me informed of the process of the repairs. Overall very pleased with the service

I appreciate the excellent professional service provided by my Service Advisor Dante Beyler and the technicians at BMW of The Woodlands. Thank you.

Don’t go to this place. Terrible customer service. Managers will laugh at your face and tell you not to trust BMW dealers. When purchasing used cars make sure you take them to another BMW dealers or personal mechanics to inspect a car because this dealer will sell you a car that needs serious mechanic work. I drove 1000 miles to Texas because I was told (lied), that 2016 BMW x5m, SUV that I was interested in, only with 37k miles, is in “PERFECT” condition. But when I took the car to Advantage BMW they found oil leaks worth of $21000. By the way, prior to me taking this x5m from Woodlands BMW I had to basically fight this car out of hands of salesman by name of Sean to take it to another bmw dealership to do pre purchase inspection, because they were trying to cover up and make sure nobody finds out about mechanical issues! I dealt with many bmw dealers before but this dealer stood out the most unprofessional. Manager told me that they’re not responsible for finding mechanic issues of the car before selling. Told me that they do not perform 100+ point inspection before selling, but they only do 50 point inspection. Which is still include in it inspection of leaking engine and transmission.

I appreciate the excellent professional service provided by my Service Advisor Dante Beyeler and the technicians at BMW of The Woodlands. Thank you!

Bobby is my service advisor and is the best. Always professional, on time, and cares about his customers. The repairs are always complete as quoted and the car is returned clean.

BMW of the Woodlands has incredible service. This location is a little further from me compared to the other locations, but it is definitely first class. The GM and sales manager are amazing and they know how to get things done. Tom Pham did an incredible job in the service department and my M8 feels and looks like a brand new vehicle all over again. I definitely recommend this location and request Tom for your service guy..

Very respectful salespeople and no pressure on us to buy.loved the experience

Excellent service! I was greeted with a very pleasant Service Provider, Tom Pham. He took care of what was needed for the service and was very helpful in the other services that were needed.

Most of my research was done in the internet and therefore I reached out to Alex in the internet sales department. He was patient, responsive to my inquiries, and available for my visits to test drive. The process was easy and I felt that Alex was my advocate within the dealership rather than a “car salesmen”. I am very happy with my purchase and I hope the service department will be equally efficient. Thanks to everyone I worked with.

Initially I was pleased with the service. However after having my car home for a week and not inspecting the work that was done I found that something t as simple as attaching the plastic cover to a seat motor that was replaced was not installed and just laid under the seat. I suspect because it was a difficult angle or possibly the plastic clip was damaged when originally removing it and the technician didn’t bother to let my advisor know about. It is unfortunate because I live about 30 min from the dealership and don’t have tine to make an appointment to have it installed . I would just prefer to drop in and have someone come out and pop it on.

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Highly recommend Alex from BMW. He is very knowledgeable and was able to get me a great deal on a brand new X3. All in all, he made the car buying experience a pleasant one.

On time, on budget, friendly service advisors!!

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Very helpful and courteous staff.

No problems provided very good service.

They had me make an appointment but kept me waiting as if I was not that important. Pressured me to consider their terms even though I already had pre-approval. Otherwise, facility was nice,

I would like to share this bmw dealer does bait and switch with customers, they are lacking a customer care component that great dealers have. Drive to Houston, visit Momentum or Advantage over doing business here. The salesman made a promise of a sale and it ended up being false. The manager in his followup ignored the poor ethics of his staff.

BMW of The Woodlands is a great dealership! Every time I take my vehicle there for servicing, it's done completely and professionally. Service Advisor, Bobby Messer, is wonderful. He's very down-to-earth, professional, and always cares about the customer. He's a great asset to the dealership!

Waited more than two and a half weeks to get one headlight bulb replaced.

I purchased my first car on Saturday 15th May, 2021 from the BMW of the Woodlands. I saw the car on Carfax and really liked the car. I contacted the BMW of the woodlands through the email. Within minutes I received emails from the manager and Sales person regarding my questions. Everyone here is very friendly and are always ready to help you. I was in contact with Mr. Timothy Herbet Jr from the start. I found him to be friendly and knowledgeable . He was not pushy and was kind enough to answer my questions. Eric from finance department helped to get the correct maintenance plan and the best part is that there are no hidden fees charged here. Misty was very courteous to click our picture with the car. I would definitely recommend BMW of the woodlands for your next car purchase. Pardon me if I am missing some names.

All lined up for recall service...

Victor was thorough and answered any questions I had. Excellent service representative of not only this dealership, but BMW as a whole.

Purchased a new BMW for my wife as a gift for Mother’s Day. Sean the sales guy really went far and beyond. Great price, very knowledgeable, excellent service. Looking forward to purchase another one in the future.

Such a wonderful car buying experience. Thank you Aaron (sales) Ronald (finance) and all others that helped to accomplish my deal.

Steve Lutz and his new team with Frank and Eric are very efficient. prepared for my appt. even addressed needs after I left. Car was done in day. BMW Woodlands is the best. Bought my 10th car here and service car here. These guys are awesome. Jimmy and Billy are a great team

Awesome job. 10th car from here love this team! Steve Lutz Francis Pecka Eric Bowen and Jimmy Franks Billy Todd Scott Dunham are the best

Jay was great! Bought a used Acura MDX. The reason I like buying used cars from an autonation dealership is because they list all repairs they made to the vehicle. No haggle, which is nice, it’s just a little more straightforward. Great experience

The reason I like buying used cars from an automation dealership is because they list all repairs they made to the vehicle. No haggle, which is nice, it?s just a little more straightforward.

James de Guzman was top notch in sales, Eric in finance was as well. First class!

The awful reviews you are reading about this dealership are true. I’ve given them 3 chances (after having dishonest experiences here) and I’m finally done. The worst of it is definitely with the service department. The last time I brought in my BMW to be serviced they tried to tell me it needed over $4K in repairs. I politely declined and took it to two different mechanics who both confirmed that most of the suggested repairs were not necessary at all and one of them was for a part on my car that didn’t even exist! Needless to say, I had my car serviced elsewhere. Fast forward to today. I had ordered an inner trim handle cover from their parts department for $105.74 USD. I came in to pick up the part and asked them to please pop it off and put on the new part and wash the car. As I was in the waiting area, a service advisor approached me and told me that in order to replace this part they had to take the entire door panel off and it would cost me over $400 USD in labor. Unfortunately for them, I had already seen a YouTube video that showed this part literally pulls off and the new part snaps on. It takes less than one minute to do. So I paid for the part and left. Before I left, I spoke with the Service Manager to let him know that I didn’t appreciate being ripped off repeatedly by their service department and I wouldn’t be back. His response was no surprise. He didn’t care. After I left the dealership, I replaced the part myself in under one minute. I took the time to post this review to save others from the frustration, wasted time and deception that occurs at this dealership and specifically with their service department. If you enjoy being ripped off, this is the place for you.

I had an unpleasant first experience . I give thanks to Tong Pham who took charge and did his best to make things right . There were a few things that he was not responsible for that were not pleasant . The loaner provided was a 1 series and I drive a 5 series which I recently upgraded from the 3 series due to the fact I have a recently received custody of a 4 year old who's parents passed away and care for my elderly mother whom is handicapped. I needed the additional room for the car seat and my moms wheelchair . The loaner did not meet my needs. I guess I was spoiled to the old BMW standard when assigning loaners with what you drive or better . The reason my family left Cadillac after over 30 years of was due to poor quality of service from the service department. My family sales person at Tom Peacock was the best but the service department went downhill year after year . BMW offered the best of all and I hope that you will keep up the service standards and not allow your sales and service advisors to loose customers due to corporate changes . There is a loyalty in returning customers that is valuable to all .

It's just a beautiful car. The look, the feel, the comfort, nothing like it.

I had my first time oil change service with BMW in this dealer. The waiting room is quiet and not crowded. It provides coffee and water. No food provided.

I work with Bobby and he is always helpful. I wouldn't go any place out for service. They take great care of my car. Thanks Bobby!!!!

My overall experience with yearly maintenance service was excellent. Service representative Tom Pham was very friendly and helpful, highly recommended.

The BMW of the Woodlands Sales team are so incredibly helpful and made purchasing my new BMW X3 easy!!!

Jeff W, Joseph S, and Saad are the greatest!!

We bought a car from BMW of the Woodlands 10 days ago. I would recommend salesperson Sean Engle to any one. He was very honest, attentive and communicated very well from our first inquiry through and after the close.

Great Service Department! Always top notch with great service advisors. Hanza is #1 when it comes to Customer Service. Great Job and where I will always go for service and/new vehicles.

Great service and knowledgeable staff.

Thank you for the great experience and for helping us get into our new car! I would definitely be recommending y’all 😁!!

Dishonest sales rep I was an out of town buyer attempting to purchase a car and was lead to believe the car was available. I was told by the sales rep to complete the credit app and that he would get back to me that day. He was aware that I was trying to purchase the vehicle for my wife’s birthday and that I was pressed for time. Well after being completely dodged for a day, having my calls go unanswered, the next day the sales rep text me (and I still have the text messages) asking what he could do for me like we didn’t have a full out conversation the day before that ended with him saying he would call me back that same day. He then comes with a bogus story about the vehicle not being available and tries to sale me a different vehicle. He was dishonest and ran my credit knowing the vehicle I wanted was no longer available.

I considered the process of changing the brake fluid longer than expected.

We took our 2021 BMW car to replace a windshield. The service supervisor was good. The only problem was they did not reprogram the windshield.

BMW of The Woodlands has a fantastic format for great sales and service. Thank you for all your hard work.

Jeff Whitaker is the best. Great and honest BMW dealership. The Woodlands BMW dealership is the only place that I will let service my 550 BMW because they’re trustworthy, punctual, and reliable.

I just drove by on the way to the cemetery.

My experience with BMW of The Woodlands was excellent. They saw me on quick notice and did a good job.

My wife and I purchased our second vehicle yesterday from BMW of the Woodlands. We were very impressed with the excellent service provided by the team. Our salesman, Alex Castro, is very knowledgeable about the various models and was very professional from beginning to end. We did not feel pressured or rushed to make a decision which allowed for a very positive car buying experience. Also, hats off to the finance manager, Ronald Mitchison, he was also very professional, welcoming and made us feel very comfortable closing the deal. We will definitely be returning when its time for us to trade in or buy a new vehicle.

Always great customer service!

Jesus was amazing!! Very hard working ! Got me in and out! Thank you bmw!

Bobby Messer is best! Love his attention to detail and how much he cares for his customers!

Great experience at this location. They did a thorough inspection of my car and provided me with a loaner car since the services would take a bit longer.

Matías gave us the best service ever!

Great service advisor. He helped us through several issues that needed attention and found the best solution to our problem. Very thankful.

I was greeted by Service Advisor Jeff is a most professional manner. He had my information because I made my appointment online. The service repair was of high quality and Jeff gave me some information on a few other items needing repair. The wait was not long.

Great service April2021 for mechanical repairs for 84,000 mile 2014 535i. Professional service reps and complete repairs. Happy!

Had a great experience at BMW of The Woodlands. They were so accommodating. Process was easy and everyone was welcoming. Couldn’t be any happier with my purchase.

Steve reached out when I had questions and helped me get situated. I talked to him over the phone and when I came in all the paperwork was ready with the car. One of the best salesman I've encountered! Even after I bought the car he has been helpful and communicating. He should get a raise for his exceptional service (five-stars)! Reach out to him if you want a good,professional, and nice salesperson. The only thing that I had an issue was with who ever did the inspection of the car, missed a chip in the front windshield and a small scratch by the rear door.

We came to BMW and had a good experience in shopping for a vehicle. We were looking to replace a SUV that was going to cost more to fix than it was worth. So went to several places after visiting BMW but returned back. We were treated very well, the vehicle we brought fix our needs and my wife's personality very well, the dealership keep their word on their promises. We got a good deal and my wife is happy.

Honza did a great job! Glad he’s back

Service departments always tell me a lot about a dealership. Since I leased my 2019 Z4 two years ago, Dante in service has taken great care of our vehicle, answered all my questions, responded to all recall repairs and discussed what I need and don’t need done. He’s earned my trust and I always ask for him. Hope you get more like him. Great asset!

If you are an out of town/state buyer, I would avoid this dealership at all costs! Outside of the sales rep I worked with to look at the car via FaceTime/Zoom - everyone else I've interacted with has left a lot to be desired. It's been almost 5 months and I'm still dealing with them to get my taxes and title issues resolved. No one answers emails or returns phone calls! The amount of follow up email, texts and phone calls I've had to make has been astronomical for a service they provide daily and should have perfected. Very disappointed.

Searched for a Chevy Silverado truck. Hard to find one with features I wanted. Auto Tempest website made this work. Found what I wanted in Houston. Working with the BMW dealership was easy and smooth. They run a class act helping the customer.

If you are an out of town/state buyer, I would avoid this dealership at all costs! Outside of the sales rep I worked with to look at the car via FaceTime/Zoom - everyone else I've interacted with has left a lot to be desired. It's been almost 5 months and I'm still dealing with them to get my taxes and title issues resolved. No one answers emails or returns phone calls! The amount of follow up email, texts and phone calls I've had to make has been astronomical for a service they provide daily and should have perfected. Very disappointed.

Buying our new car on a Friday night took longer than expected, but Chris and Ronald were great to work with and did their best to make sure we were satisfied.

Always quality work!

Honza took care of my service needs in a professional and efficient manner. Thank you!

Thong did a great job with my BMW service. He informed me of everything I needed and offered a reasonable solutions to all my issues. He was very professional and I had a nice experience overall.

Great overall experience. My service rep, Christine, was excellent. She informed me of the process, kept me updated and promptly returned my messages. Overall, happy with the product.

BMW of the Woodlands Sales Manager - Integrity Issues! The sales manager has integrity issues and values money over customer service. The worst experience ever. I was shopping with my college graduate on his first purchase of a new car. The sales advisor and I agreed to a price that the Sales Manager approved but sent different price points to the financial advisor. When brought to his attention, Ben Chiu stated that we were attempting to renegotiate when we just wanted them to honor the original agreement. We were mistreated after purchasing a new 540I. We will never service, purchase or recommend BMW of the Woodlands to anyone. Buyers, beware of the bait and switch. Worst experience ever!

Mr Taylor took the time, and effort to explain every detail that we needed and more. He made the leasing process so easy and no troubles at all. Highly recommended and I look forward to getting another BMW with Mr Taylor.

THE WORSE I EVER VISITED.... WHY I CHECKING OUT THE VEHICLES AT DEALERSHIP. NOT 1 & I MEAN NOT ONE PERSON CAME UP TO ME TO ASK FOR ANY ASSISTANCE. THEY LOST SMH COULDN'T OF HAD A DANG SALE...SO I WILL CHECK AT ANOTHER LOCATION. THEIRS ALOT PF DEALERSHIP WHO WILLING TO HELP ALL PEOPLE WITH A SMILE. THIS WAS THE POOREST I EVER VISITED IN THE WOODLANDS....

What an easy experience. Cash listened to my needs and got it done. I will go 1000x times over again. He made it quick and simple to get my issue resolved and I'm so grateful. It was all done at my convenience! Thank you BMW The Woodlands and Cash!!

My service rep was Tom. He was very efficient and helpful during my visit. All my problems very taken care of during this visit.

BMW of the Woodlands - Integrity Issues! The sales manager has integrity issues and values money over customer service. The worst experience ever. I was shopping with my college graduate on his first purchase of a new car. The sales advisor and I agreed to a price that the Sales Manager approved but sent different price points to the financial advisor. When brought to his attention, Ben Chiu stated that we were attempting to renegotiate when we wanted them to honor the original agreement. We were mistreated after purchasing a new 540I. We will never service, purchase or recommend BMW of the Woodlands to anyone. Buyers, beware of the bait and switch. Worst experience ever!

Nasty customer service in the service area! It took two visits to get things resolved and it was even nastier on the second visit.

Don?t visit this place for service! We had the worst customer service we have ever encountered and it took two visits to get it right and even nastier on second visit.

Wonderful customer service for my X6. Thong (Tom) was helpful and informative. I appreciated him keeping me up to date with service.

Took three trips and more than 10+ days to fix squeaking brakes. Poor communication from service department.

I normally like BMW of The Woodlands. I service 2 BMW cars there and my daughter purchased a used car from them. Last week I visited for only a state inspection, however, and my service advisor told me my rear brake pads were down to approximately 2mm and possibly wouldn’t pass inspection and he gave me an $1100 quote to replace them. I declined. A few weeks before my car was thoroughly inspected on a lift with the wheels off and the brakes were said (on video) to have approximately 50% life left in them. I won’t hold this again the dealership since this is the first time it’s happened, but I also won’t use that service representative again.

Everyone was professional and friendly. I was greeted immediately and I am a happy customer.

The service and sincere concern for my desires and family needs won me over. David Quintanilla took great care of me during the entire process and now I'm a customer for life.

The service and sincere concern for my desires and family needs won me over. David Quintanilla took great care of me during the entire process and now I'm a customer for life.

Great welcoming and information on the service to be performed. Felt a valued customer.

great service so many beautiful cars😍😍😍😍

I sent an email after hours to check the availability of a used vehicle and stated that I would like to take a look at it. I received an email EARLY the next morning stating that the vehicle was still available and the salesman had already pulled it out of the lot and around to the side of the dealership along with sending me a picture of the vehicle. I was treated very well, I was not swamped by salesman in the parking lot like a lot of dealerships, and treated more like a good friend of the family than someone just wanting to purchase a vehicle. I ended up purchasing the vehicle and was done in a little over 2 hours. My last vehicle purchase at another dealership took almost 5 hours and it was difficult to get answers and had to wait for everything. I have since been contacted by the dealership to make sure all was well and to answer any questions I may have. I highly recommend this dealership whether it is for a new car or any used vehicle they may have.

This is by far my favorite BMW dealership! Being a new BMW owner, I'm admittedly particular where I have my vehicle serviced. BMW of The Woodlands assigned a service technician (Bobby) that kept me up to date on the progress of my vehicle and he didn't try to oversell any unnecessary repairs/service. When they finished, my car was cleaned and ready for pick up! Two thumbs up! Mike

Timely, efficient, friendly service.

AMAZING PLACE TO BUY A NEW OR USED CAR, DEFINITELY WILL BUY ONCE AGAIN IN THE FUTURE

I bought my X2 at the "other dealer" in Katy. It was CPO and had a couple problems. They fixed them but for some reason, the windshield wipers were never replaced and bad. I thought the BMW Service would transfer over. No one could explain to me why not. And worse, they weren't even changed when I said I would pay for them. Out of frustration with them I stopped in to BMW Woodlands and asked for help clarifying my purchase. I was immediately taken to Billy Todd.. amazing! He took the time, sat me down and went over what was/wasn't covered and when things would be due. Even took the time to go over how to check the service on the instrument panel. THANKS! Next one will definitely be purchased there!

My service advisor was very helpful and efficient. She took care of everything in a very timely manner. Thank you Christine.

Bobby did a wonderful job with servicing my vehicle. He was friendly and kept me informed on the progress of my car repairs. Great job!

Awful experience! The worst customer service I have ever experienced. Would steer clear unless you want a huge headache!

Gave me the best deal ever on a new X3. Great experience.

Would not recommend. Errors made with financing and staff unresponsive. Worst experience!

The service itself was 5 star. I give this rating a 4 since I had some AirPods that were in my cup holder when I dropped off the car. A few days later I realized my AirPods were missing. They were nowhere to be found. I have a suspicion that they were taken out of my car at the dealership.

Absolutely great service and extremely knowledgeable Donte is great

Always a great service at BMW of the Woodlands. Everyone is friendly, knowledgeable and always eager to assist!

Great experience, did everything said they would in prompt fashion. Threw in a free car wash for the cherry on top!

Bought a 2021 vehicle loved the customer service

My SA Mr. Jacobson was an absolute pleasure. He received me very warmly and professionally. He also took real good care of my car. I got it back in a timely manner and it was spotless to boot! Great job BMW of the Woodlands, I will not go anywhere else going forward.

My daughter looking for a car test drove 4 cars after that they didnt really deal with her WE THOUGHT MAYBE THEY THOUGHT WE WAS NOT SERIOUS BUT SHE WANTED TO TRY DRIVING ONE MORE BUT THE SALESMAN NEVER CAME BACK OUT WE STOOD IN THE HEAT WAITING SO WE LEFT HAD TO COME BACK AND GET HER LICENSE LOL THEN THEY CAME OUT WANTING TO HELP BUT I TOOK HER TO the dealer I BOUGHT MY CAR FROM...

7am Monday April 5 I was greeted warmly by a young man who showed me to the waiting area and orientated me to seating, the refreshment area and restrooms. Soon Bobby Messer checked me in and gathered the information needed to service my car. I informed him I needed to be on my way no later than 0940. At 0945 Mr. Messer pulled my car around front, with all work completed. He realized they had not had time to wash the car, he then made a point to invited me to bring the car in any time for a courtesy full service wash. he even told me the best days and time to visit for the car wash. I give Mr. Messer an A+. However I cannot say the same for the staff with whom I encountered in the waiting area. Not anyone was wearing a face mask, I was very, very uncomfortable and felt as if " these people just do not care about the customers who come in to this place. Mr. Messer and the first young man I met wore their face mask the entire time I saw them.

Great service, always very professional...

Excellent service. Sales consultant was very attentive and explained the process efficiently. The entire sales process was quick and easy.

Unfortunately I was very disappointed. I have an extended warranty which I've mentioned many times when taking my vehicle in for service. I ask each time if the warranty covers whatever I need to have done. This latest service, I got a phone call with a couple more items that needed attention - I approved. It turns out this additional service would have been covered by the extended warranty. BMW Service would have needed to contact the warranty group for approval; but did not. BMW Service just told me to send the receipt in and it would be covered. The warranty group said it needed to be done first. If I ran the Service department, I would ensure the customers' interests would be priority. They should have double-checked the customer's file!

I took my 550i in for a transmission malfunction. The staff were polite and helpful and my car was back up and running within a few days

Great experience with Tom. I had a flat tire and dropped in without appointment; Tom worked me in and found a slow fuel line leak. Tom took care of it all.

Bobby always does a great job of taking care of customers: car received on time and delivered on time. Periodic updates on progress. Thank you!

Wonderful job of servicing my X-7. Service writer was prompt and fast allowing me to go to customer lounge area. Coffee and water and some snacks were available while the service was performed. Jimmy Franks service manager does a great job managing his team and Neil Maddox the GM runs a tight ship on the entire dealership. Five stars.

Bobby took care of the car: overall service was excellent

They do a fantastic job. I love that they clean my car everytime after they are done.

Timely response, very responsive service advisor (Bobby), but post service package coverage labor was expensive.

Bought the Maintenance plan from BMW woodlands, i was advised when i bought the plan that brakes would need to be replaced at 40K miles and that the cost of the plan would help prevent a high bill. Took the car in at 40K, 42K and 43K and they still refused to change the brakes as there was still 1mm remaining. When sold the plan i was never told it was 40K or a specific wear level. This was our 3rd BMW from the woodlands but in this case 1mm meant more to the management than keeping a customer. Beware of the plans and fine print, management are just concerned about the bottom line.

Poor customer service after the sale.

It was a great buying experience. My sales advisor was Aaron McCormick. Extremely nice young man, very knowledgeable of the product. Finance team was also great, special thanks to Steve.

Excellent buying Experience at this Dealership. Jay Ali was my Sales Advisor. Appreciate the upfront and no haggle price that Auto-nation offers leaving the negotiation and guess work out of the table, making the buying process smooth. Jay Ali also followed up to see, if I was satisfied and if I had any issue that He could help address. Highly recommend this Dealership. Happy Customer :).

I had an issue I came into Service, Tom was amazing easy in easy out. The whole Service team was very professional. Communication was amazing, I loved this complete service.

Great service! Was able to get service without having an appointment. Jeff Whitaker is very helpful and understanding.

Honza was so pleasant to deal with, efficient, courteous and amiable. Will be utilizing his services in future service needs for my vehicle.

Lleve mi carro porque tenia una luz prendida gracias a Dios no fue nada y muy amables no me cobraron

I took my X3 to AutoNation/BMW of The Woodlands for routine maintenance. I had an appointment scheduled but arrived early. I was greeted by a very friendly young man who took my information and he summoned my Service Advisor, Honza. Honza is wonderful. My maintenance plan had expired. He was able to adjust the price down a little and still allowed me to use my 10% off coupon. My car was washed and ready to go before the designated pickup time. Honza recommended I bring it in before my factory warranty expires and scheduled my appointment and arranged for loaner car for me to drive. The garage and entire facility were immaculate. Everyone was following recommended Covid safety protocols.

Tom is a really good service advisor. service was quick and done corectly.

Great experience with BMW of The Woodlands! Aaron was an excellent sales person who spent many hours with us putting together a good deal! Love my 2021 BMW X5!

INSPECTION AND SERVICE WERE HANDLED VERY PROFESSIONALLY. ALWAYS GREAT TO DEAL WITH THEM. THIS IS MY 5TH BEEMER.

I had Christine as my service manager. I had some issues with my tires and wheels where I was forced into a curb. I had insurance but there was a question that required a strategy. I was also already scheduled for service. Her expertise and navigation of these issues was superb. She made it very clear that I was the customer and she was acting on my behalf. I came away with a great feeling about the experience, Christine and BMW.

Service was very efficient and Tom was extremely helpful. Work was completed very quickly.

Great crew!!! Highly recommended. Easy to do Buisness with.

Great service as usual. I got my appointment, showed up they took care of the state inspection while I was having a cup of coffee in the waiting lounge, they rushed them as I was in my lunch hour, I didn't give them time to wash the car, and they offered to bring the car back at a later date for the complementary wash. Couldn't have asked for more.

Service is always excellent

From my initial contact with my sales rep I received nothing but the best customer service from the staff.

Steve Bransburg went out of his way to get my business and got the car I wanted. He did a great job and I would come back again.

Fernando was helpful.

I purchased my car from them in Sep 2020. The dealership is great but the Financing manager is the worst. (I wouldn't call out his name here because it's not the best to do) Their team is helpful. I purchased many cars from Autonation Dealerships. but this Financing person really makes the whole dealer or even the Autonation group looks bad. Here is what happened 1.He told me the warranty is Manufacture Warranty but later on I found out the warranty is through an Third Party called "Easy Care) 2. When I'm trying to sell my car, I wanted to cancel the protection plans I purchased from them, I called 5-6 times, left voice mail, sent email. Called again the front desk said she will let the finance guy give me a call back. Nothing even came back!

I literally walked around for 20 minutes and was ignored so I felt and bought at swell instead

Always great service, you usually just have one service person you deal with that’s knows all about your vehicle.

Haven't been there yet

My service advisor, Tom Pham, was very courteous and professional. Work was done reviewed ahead of time when the vehicle was dropped off and provided a loaner vehicle which was in good condition. During the day, Tom called with status updates. Upon vehicle pickup, Tom went over the condition of the vehicle in detail. Very good service.

Responded to general manager request to call and was connected to the salesman that sold me the car. Was told that they've done what they could to contact Sirius and that I would need to buy a different bumper. So I would still have to not recommend this dealer.

Always great service just expensive the waiting area could be better but overall nice place

The overall customer experience at BMW of The Woodlands has been EXCELLENT from the first call to Steve Ingram nearly four weeks later. Steve spent time understanding our CPO specification and scheduled two test drives in late March - a 328i and a 228i. I decided to focus on a search for a 328i with Steve's help. I got busywith work and my car search focus was greatly distracted. I seriously resumed the search around April 20th and closed the deal a couple of days later. Steve patiently answered all of my technical questions along the way. He coordinated the sale of a 2016 CPO 328i that met all of our requirements. The documentation was ready when we arrived to purchase the vehicle. After a brief and informative meeting with Chang in the Finance Office to finalize the purchase, Steve gave a very thorough instruction on how to operate the key features on the vehicle. We are very pleased with the vehicle and the overall customer experience and look forward to a long-term relationship with Steve Ingram and his colleagues at BMW of The Woodlands. Sincerely, Joe L. / The Woodlands, Texas

Service has always been excellent at BMW of The Woodlands. All personnel involved take special care of BMW customers. My service provider for past three years has been Jeff Whitaker who sees to all aspects of every visit being exceptional. In fact service on my previous BMW 535d was equally always excellent.

Professional.

I had a wonderful experience purchasing my new X5 from BMW Woodlands. Justin Padilla was knowledgeable and very patient in answering all of my questions. I had a long list of specifics I wanted on my new car and he helped find the perfect one!

Everything was great about the service appointment. Service advisor (Chase?) was informative and kept me informed of the progress. Work was completed as expected. Only downside was when picking my car up I waited for 30 minutes for my car to be brought out. I went in and checked and the person sent to get it “got sidetracked and forgot” (his words) to get mine. It was a nice day so not a real big deal but a bit irritating.

I had my first service appointment with BMW of the Woodlands. I was in very good hands with my advisor Jeffery Whitaker. Very pleased with the overall experience.

Being from another city, I was apprehensive about choosing a service center, then I read the reviews and was glad I had made the best choice. Thanks to my service manager Deon. Brown.

Best car buying experience i ever had. Thanks to Ronald Mitchison. Thank you so much.

Great service overall. Always kept updated and informed. Vehicle was returned clean and with the service performed as expected.

This review is going to be for used cars. I’m sure BMW of the woodlands are incredible when you’re buying a new car from them. My husband and I wanted to buy a used truck from this dealership. We drove from Austin Texas just for this one truck. I will say this was ONE OF THE WORST EXPERIENCE I’ve ever encounter. From the moment we got our sales person he was very annoyed with us and kept telling us if we didn’t like their price on the truck we should go somewhere else and find a cheaper one. I mean that does makes sense but there are ways of saying things. Anyways, we decided we still wanted to take the truck 2012 Ford F-150. My husband test drove the truck and he told our sales person Jay that the car was not aligned. He said no, no, no the car is fine. My husband requested to speak to the service manager and he test drove the car with us and decided to lecture my husband on alignment. Jimmy frank was the service manager and he stated that he is an expert on alignment and this car It’s perfectly aligned and the only reason the car is drifting is because of the roads in Texas. My husband told him no the cards definitely not a line can you please put it on a machine to test it out. and Jimmy said that he would not do that as it cost money and he knows 100% sure that the car is aligned. Jimmy and my husband thought for about one hour on the alignment of the car. Jimmy said that he would sign on paper that the car is a line and the car was safe. Finally Frank came into the picture and said they would pay to have the car aligned. Frank also got a lecture from Jimmy on alignment. Anyways we bought the car drove down to Austin Texas and I was the one driving the car and I could feel the car was not aligned and there was a knocking noise. We took the car to a Ford dealership for an inspection. Per their inspection The car was badly unaligned that it was dangerous to drive. The car also had oil leaks and the drive from the dealership to Austin the truck leaked 1 gallon of coolant. Supposedly The leak with something that BMW took care of the day we bought the car obviously the mechanic did not do that correctly. Anyways BMW did not want to fix any of the issues because it would cost them too much money they rather auction the car off. Everyone was so nasty in this dealership to us. This was honestly the worst experience ever. We wanted to return the car because they did not want to fix any of the issues, but nobody would pick up their phone calls, or answer emails. we would call and call and call no one would pick up because everybody was supposedly in meetings. When somebody did pick up they would state that somebody else would call us and that somebody else would never call us back. The only person who try to focus on a solution for us was Frank, I think he got overwhelmed with the situation that he kinda just withdrew towards the end. We did end up returning the truck and now someone is asking for the inspection from Ford with all the issues. Now normally I would be okay with sending them the report but when we asked for compensation, they told us no we should be happy that we’re not spending thousands of dollars on repairs and we caught the issues during the grace period. So no I do not want to send them anything, they can spend money on an inspection. AGAIN WORST EXPERIENCE EVER AND THIS BMW NEVER REALLY TRIED TO GO OUT OF THEIR WAY TO HELP. They did the bare minimum. BUYING A USED CAR FROM THEM IS THE WORST IDEA. Go to a dealership that care about their customers that are buying used cars. Sales person: Jay Ali- just rude. Service director: Jimmy Franks- terrible person, he thinks he know it all and tries educates you on something he obvious is not an expert on although he claimed to be, and clearly he was wrong. I think jimmy just let his ego take the best of him and didn’t like someone questioning him. Sales manager: Frank Pecka He was the one that actually tried to find a solution but I think he just got overwhelmed and kinda threw his hands up at the end when more problems came Up.

Jimmy, Billy, and Jeff are the very Best in the BIZ!!!

Great service. And great work. Thanks!

Great job by all while I was buying a new car. The original person I was talking to online became unavailable during the day of my test drive so Chris stepped in and everything went seamlessly. He answered all of my questions, provided an informative test drive, quickly located the car I wanted and agreed to my price without haggling. Overall, a positive experience.

I was well taken care of. My service advisor Bobby listened attentively to my complaints and offered advice and explained things clearly to me. He accepted what told him about my check engine lights and the error codes I pulled from the vehicle. He did not try to boss me around like some other dealers do. I was very impressed with him and how he constantly kept me in the loop as to what was happening with my car.

I don’t drive a BMW. It was my first time visiting this location for service. I was happy with the service & staff was very friendly. I was there 2 hours for an oil change, but I overhear they were short handed. Nice waiting area. This location is a 40 minute drive for me. I had to schedule here due to Autonation closing some of their Service departments.

Annual scheduled service on our BMW X7. Handled masterfully by our service advisor Bobby and Team BMW of The Woodlands.

David Quintanilla - Top notch salesperson. He was courteous, respectful, patient in answering my questions, took time to educate me about the cars, provided options. Five star customer service.

While it was very busy, staff members made sure to check on me from time to time and even offered me a loaner car without requesting it. Aka: customer service is a plus!

Amazing team of people ❤️😎

Always prompt, complete, fine service!

I took my car in for an oil change and they also checked tires, etc and discovered a nail in one of my tires. The service tech allowed me to make some calls to my previous dealership and get the info needed in regards to my warranty. They washed and cleaned my car and although I was there 3 hours, it was well worth it.

We bought a 2017 BMW X5 from BMW of Woodlands and it was an Awesome Experience, David Quintanilla is really helpful and very Friendly. Best Dealership experience ever!! 03/15/2021 Update: My Wife and I visited BMW of The Woodlands Service Center on 03 March 2021 for BMW X5's 4th Annual Service which we signed-up for prepaid Maintenance plan/Extended Warranty with Car purchase in December 2016 but that plan expired in December 2020, BMW Service Manager Billy Todd assisted us with getting with BMW, took care of the expenses and got the service done within an hour. Billy has been very friendly, Committed to great Service and Professional, my Wife and I are very happy with Quick and easy Service, we really Appreciate all the help !

Great dealership with great customer service. Very satisfied with my service. Go see Cash Jacobson for your next service.

Very professional service. Bobby Messer always willing to help. Highly recommend

Needed a few issues fixed up on older X5. Multiple minor issues addressed, turn around basically same day. Cost was fair especially considering they found what I thought to be a component failure was an easy adjustment fix.

Good relatively speedy. Explanations were acceptable and valuable

Had an appt with BMW dealership to replace 1 run flat tire with nail. Service advisor didn't communicate or listen to us and changed all 4 tires without authorization from us and then tried to say we wanted the tires. Had to leave our car with the dealership for 5 days to get the issue resolved. When paying for the service the service advisor over charged us and had to redo the invoice. This whole experience was completely disastrous and inexcusable. We have owned multiple BMWs over the past 27 years, but have never received such inferior quality of service. This will be a major influence on my next selection of a vehicle.

Great deal. Great salesman.

Jeff in service was really efficient and courteous. Always a great experience at BMW The Woodlands.

Excellent Service from Christine!!!

My service advisor, Dante Beyeler was very helpful and professional. He provided excellent customer service.

Only problem was that there were no loaner cars available. The transportation to and from our hotel was excellent but I would rather have had a loaner/rental.

I purchased my vehicle from this dealership and this was my first interaction with the Service Department . Mr. Tom Pham was my Service Advisor. He was punctual, professional, and when it was determined that my car service was going to take bit longer that I had scheduled in my day, I was placed in a loaner within minutes and on my way. Mr. Pham texted and called as the work progressed and I was back in MY car in a matter of hours.. I have found this dealership and it's staff to handle any issue that arises with ease, and will look to their excellent guidance when purchasing my next BMW..

Great experience. I would go to them again with any car need.

I always receive excellent service from Woodlands BMW and from Honza.

Mr. Whitaker was extremely helpful and addressed all concerns and service with excellent customer service skills

Not only did I purchase my first vehicle but I had an amazing first experience while doing so. The employees knew their job, were extremely proficient at their job, and they got their job done in a timely manner without making people wait around. Jay Ali in specific was amazing to work with and it was never a dull moment while speaking to him weather it was about the vehicle or life in general. It was an extreme pleasure doing business with you all. I can't wait to come back in the future to purchase something newer and work with the amazing sales team ya'll have once again.

Great Dealer! Misty was extremely helpful and very courteous.

Christine did an excellent job of taking care of getting our car serviced.

extremely good experience overall. even though we had an appointment, the only speed bump was the 2 hours waiting for the car to be detailed and the finance paperwork to be completed.

Best BMW crew in Houston, hands down! From sales to service they take care of you, and on your agenda. Will never go elsewhere.

The manager does not seen to communicate with his employee in order to understand about time line, we bought a car before the freeze and the said due to the freeze they will delivery the car on Monday, after Monday it moved to Tuesday, Wednesday and always something different with the car, I think if they would have check the car before they put it for sale they would have saved my wife and I a lot of trouble, we asked them for a discount on the car at the beginning after 3 weeks of waiting we decided not to get the car and they even asking if I want a discount or tint the windows for free in order to keep the car we haven’t event drove the car, please do not waste your time with them

I was ripped off by the finance guy. He confused and misinformed me to buy the extended warranty, which became expired earlier than he explained. Do not listen this people since they will trick you.

BMW of the Woodlands is the best dealership in town. Very courteous staff and gave us excellent service. Syed was very responsive and detailed. He showed me every feature in the car and spent all the time I needed to know about my new BMW X3. I highly recommend going to this dealership and especially ask for Syed Arsalan.

Please do not waste your time to go over there, the manager does not comunícate with the technician in order to understand the time frame of the repair and the process of getting out the car of the shop.

Great buying experience. Ask for Misty

I'm on my third vehicle purchased from BMW of The Woodlands. I keep coming back because of their impeccable service. Jeff Whitaker has been taking care of me for years. He always greets me with a smile and ensures that my car is cared for like his own. He offers suggestions and seems truly dedicated toward making my experience first class. The shop is clean, and my car comes back to me after her servicing spotless, washed, and without any refuse from the mechanics. I usually wait for the car in their waiting area. Plenty of coffee and fast WiFi allow me to conduct business as if it was my own personal office. In fact, I've had managers offer to provide me with a desk and phone! For those few times that the service call was going to take longer, these guys have both driven me back to my home or provided me with a brand new loaner car. Again, their customer service is really hard to beat for me.

Precise and on-time.

So far did a great job and recommended future services but really showed extra protection for COVID 19, could have done better on repair cost and parts

Great dealership with great customer service. Very satisfied with my purchase. Go see Alex Castro for your new BMW.

I would highly recommend BMW of The Woodlands to anyone on the market for a new vehicle. We worked with Alex Castro on our purchase and from start to finish he was patient, professional and a true pleasure to work with. My wife said it best, the main reason we purchased from this dealership was because of the time and dedication Alex spent to ensure we were happy. Thank you very much to Alex and the entire team at BMW of the Woodlands.

Excellent Service! Thank you Misty!!!

I would highly recommend BMW of The Woodlands to anyone on the market for a new vehicle. We worked with Alex Castro on our purchase and from start to finish he was patient, professional and a true pleasure to work with. My wife said it best, the main reason we purchased from this dealership was because of the time and dedication Alex spent to ensure we were happy. Thank you very much to Alex and the entire team at BMW of the Woodlands.

Great experience and excellent service from their service representative Honza.

Due to the Autonation affiliation, vehicles shown as available at a given dealership is not necessarily accurately reflected. However, Abeer and the team did a great job when it came time to work with us on a build for the vehicle. The delivery was faster than discussed and getting the process wrapped up was fairly smooth.

Bobby in service was able to navigate through a mess with getting my heads up display windshield replaced in record time. He was wonderful and kept me nicely informed along the way. I’m still not pleased that I had to prepay over $2k to get it replaced and have to wait for insurance to reimburse me.

Disgusting service. Salesman was sexist. Took forever. Rude and went to stop us from leaving.

Superb support from Honza keeps me coming back.

Great service clean facilities

Great service and Service representative Honza very professional. Thank you

Joseph Swinney, Ronald Mitchison and Saad were so great to work with. Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative. Super!

FAST AND FRIENDLY VERY CLEAN NEAT AND ORGANIZED AND INFORMATIVE

Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative.

Outstanding customer service!! Thank you Jeff !!!

Honza is my Service advisor and always does a great job. Explains everything perfectly for me.

10/10 would do business with. Did do business with. Now, I’m ballin at stop lights in town, backing up into far away parking spots, and definitely going the speed limit in my new BMW. Chris Taylor is a magnificently dressed and efficient salesman who deserves the Coolest BMW employee of the Year award. Get your life together and shop this dealer.

Very efficient and professional personnel! Was kept informed of the needed repairs and time needed. Mr. Hajicek was very helpful and expedited the repairs. The car was returned clean and on time promised. Thank you

In Oct 20 I Took my 2019 BMW X3 in for scheduled service. Katherine told me there were 2 other items that needed to be done soon to preserve my warranty so I agreed let the fuel injector one get done at once. I inquired as to how much it would cost. Ridiculous high dollar services which I later found out were OPTIONAL. Not required to keep warranty. Lies. I purchased new tires that day too. Horrible ride after that. I called Katherine and she said they have a “break I “ period. Fast forward to today. Quoted $2400 for a windshield that safelite quotes for half that. I asked for an appraisal. I’m DONE with BMW Quote requested at 10:30 am. After 4 calls and 4 1/2 hours I finally got a response of $4k under kbb book for low end private party sale. This is a 2019 with 26k miles. Ludicrous. Terrible- Shame on you.

Bmw of the Woodlands has always taken care of my vehicles and have delivered exceptional service. I recommend this dealership for all of your sales, service and parts needs.

I always have superb service at BMW. The waiting area is pleasant and comfortable. My car comes out cleaner than it went. I have the ability to get a ride or a loaner vehicle. I appreciate the staff.

Highly recommend! Worked with Sean and would definitely buy here again!

Replaced a damaged tire under a tire/wheel claim, checked fluids and washed our car in under 2 hours.

I am absolutely disappointed in the level of service at this dealership. I have been there at least three time now for servicing and they continue to show a lack of care for the customer. For a luxury brand, the service culture falls far below what I expect. When you pull into a dealership for servicing, you are typically greeted and asked how can they help. Your service advisor is extremely courteous and very receptive to the customers needs. At this dealership, you drive in and typically greeted by a blank steer. And your service advisor greets you with ?you are late?. I do not want to own a BMW anymore primarily for this reason! Unbelievable.

Always great service! Techs are friendly, courteous and knowledgeable

Awesome experience! Fast, friendly service! A great car buying experience!

My service advisor is great and professional I would recommend this place to everyone

Honza Hajicek gives great customer service. He keeps me informed as to the car's status and what to expect for time required to fix the problem. Loaner car availability is also a plus! 2-22-21 Thanks! M. Lea

Excellent customer service provided by Tom Pham. There was a very expensive repair on my X3 he searched with BMW and got a big cut in the bill, also they provided a loaner for the time it took the repair. He kept me updated constantly. Thank you, Tom

excellent customer service, Timely delivery, and great value

Had a great experience. Our salesperson Aaron was awesome, listened to what we were were looking for in a new vehicle and gave some great suggestions. Great service and experience all around.

If I could leave 0 stars for this bunch of incompetent folks with absolutely no respect to customers I would do in a heartbeat. Here is what they did: - Manipulated a lease contract and filed numbers that are different from what was agreed on with the customer to BMWFS WITHOUT notifying the customer at any point. -Forced a hard add-on the price of the vehicle (window tint) that was never applied to the car (misrepresentation). -Let temporary tags expire on a leased car without sending a new set despite numerous requests to send a new set while actual plates are processed. Result is car is sitting collecting dust without a valid registration and customer is forced to rent a car out of his pocket to drive around. The one and only thing I can tell you is to avoid this dealership at all, all costs.

Sean was tremendous and the overall service exceeded our expectations.

Great experience !

Service department was ready and waiting for my car. Advisor Dante Beyeler greeted me kindly, reviewed service needs and provided updates throughout the process. Ample space in the showroom and guest lobby for those of us choosing to wait. Was a tad bit disappointed to learn I had missed out on having my service covered by one month. Nevertheless, service was awesome and my car was presented timely and clean. Total service wait time was roughly one hour and a half. Thank you BMW of The Woodlands!

Service representatives are always cordial and professional. The work performed is completed in a timely manner.

check engine light keeps coming on despite being in the dealership 4 times

I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Because we are told this is how we can lower our interest to 2% (illegal) _ 1 week later the car already has issues with the tail gate and the brakes squeak extremely loud every time it’s used _ My wife takes the bmw in, there is nothing they can do they say the squeaking is “normal” We decide ok let’s make it work. _after a few months my wife comes to me and says she’s just tired of the squeaking that it’s honestly embarrassing because it’s so loud. We decide we sell the car _we read over our CONTRACT that clearly states we can cancel our warranty at any point in time it is just prorated by time an mileage added. We have put less than 3k miles on it and had it less than a year. We decide to move forward with canceling the warranties in order to sell the car. IT HAS BEEN 6 WEEKS AND WE HAVE GOTTEN NOTHING BUT IGNORED. 6 weeks and all we want is our CONTRACT to be full filled because they sold us this car that sounds horrible and we want to sell it without coming out of pocket 12k This dealership is deceptive they convince you to buy the warranties in order to get a better interest they hand you a contract stating you can cancel it but they day you try to cancel they completely ignore your calls, voicemails and emails. I was so patient with them but I’ve had enough. DO NOT PURCHASE FROM THEM! GO SOMEPLACE ELSE ITS NOT WORTH THE HEADACHE.

Perfect, fast, as stated, no problems, exceptional service

Just bought my New Car last Monday Evening. The Customer Service is Great. They Had exactly what I wanted. I will always go back to BMW of The Woodlands to do business. One Happy Customer!!!

Tim is the perfect salesman. He is a good listener.

I went in to have a bulb replaced in the passenger vanity and a reboot of my Bluetooth. Both annoying issues so I didn’t go in earlier because of COVID-19 fears. I was told the warranty expired two weeks ago and this is their response. “Ok. Tech looked and the vehicle. Estimate for vanity bulb burned out 59.50, estimate for Bluetooth reprogram 278.82. “ Seriously! It’s only been two weeks and I explained that I didn’t go earlier because of Covid-19. They said BMW wouldn’t make exceptions. I’m done with BMW!!!!

Exceptional service. Repairs were timely and customer service was great.

Best service experience I have ever had. I have owned BMWs and other luxury cars for 25 years. The facility is impressive. Spotless. Service was quick efficient and a delight.

Great location backed up by great service work, competitive pricing and no hassle in regards to Maintenance experience issues or suggested actions. Service is also top rate with a great waiting facility.

This was my first visit to the service area and I was ?Wowed? by the experience. All the staff was very helpful and attentive. Cudos to Jeff for taking exceptional care of me and my car!

Honza in customer service is why I use them. he has provided great service for about 7 years

Bobby and Billy were both highly attentive to my needs and concerns regarding my car. I am highly appreciative of their service and consideration towards me.

I was very pleased with the level of customer service received at BMW Woodlands. I was impressed by my salesman Jay whom of which was very thorough during the whole transaction. He gave a detailed presentation of the vehicle. Jay is an EXECELLENT salesman and I will use him for future purchases. I was also impressed with the finance manger. He was also very detailed in explaining the agreement. He also went through every service package to ensure the right package was selected to suit the need. In addition to great customer service, this dealership practiced social distancing and made the car buying experience safe for today's conditions .

Great service and great atmosphere. I bought a used 435i from Car Max and they spent 4 hours trying to repair. I said let me take it to the dealer and have it done right. The repair was under warranty and this dealership treated me right and make the fix in less than two hours. Thank you BMW and my service rep Cash!!

Was great, loved talking to bob on my ride home from the dealership.

The manager is not interested in selling vehicles. Perhaps he thinks the car lot is his personal garage... good luck to their sales figures. Drove 1.5hrs up there to waste my time.

Ask for Christine! Closing time on Saturday and we( two old folks) hobbled in with a tire which needed replacement. She was the best! Took care of our every need. More issues popped up and she put us in a loaner and sent us in our way. Exceeded any expectations.... We were so afraid of not knowing exactly what to do. Excellent lady and made uncomfortable experience so much better....

Staff was super helpful and nice. Damien N was super helpful, he went out of his way to help make buying my car easy and not stressful. Definitely would recommend Damien and BMW of the Woodlands for buying a car rather new or used!

They messed up something in our paperwork and can't figure out how to get our registration and license plate to us. No one will help us, and our temp tag is expired. They've had 2 months to get it right and still refuse to do it right. They are xxxxxxxx.

Christine went out her way to help me to get my car service

Eric who is a finance manager at the dealership sold me a bmw care plus with additional 5 year warranty and he assured me that that warranty would start from the day of a second owner purchase. In reality it was not true and the 5 year warranty applies only to the original sale date which was in 2018 and not in 2021 when i bought a car. I asked for a refund of $2,500 dollars and to remove a care plus warranty but bmw of the woodlands is ignoring me now and not sending me a form to remove care plus. I am very upset with Woodlands BMW.

Eric who is a finance manager at the dealership sold me a bmw care plus with additional 5 year warranty and he assured me that that warranty would start from the day of a second owner purchase. In reality it was not true and the 5 year warranty applies only to the original sale date which was in 2018 and not in 2021 when i bought a car. I asked for a refund of $2,500 dollars and to remove a care plus warranty but bmw of the woodlands is ignoring me now and not sending me a form to remove care plus. I am very upset with Woodlands BMW.

It was first class service for sure! I had to drive an 1 hour and 30 minutes away but it was worth it, they worked with us to make a deal. We will definitely go back in the future! Thank you Jay Ali and the bmw dealership family.

I think Thong is a great service advisor whom gave me great service,and should be commended.

We went in because the batteries in our key fobs needed to be replaced. We were pleasantly surprised when we were told our BMW was due for service and, if we had time, they could take care of the service while we waited. We are new to Texas and did not buy our car from this dealer, however we had an excellent experience. Bobby Messer really took care of us.

It was late, we had to catch a plane and told the shop manager of our time constraint. We gave him our latest getaway time to see if he could do it, and he beat it by twenty five minutes. He was a heck of a guy and they did a super job. It’s good to see a very clean shop do such a great job. THANKS

Pleasant and efficient experience. I was able to secure appointment quickly, loaner was made available, and repairs done quickly.

Alex is great at what he does and it shows that he cares. Go see him for an outstanding sales experience!

Going to this location to buy a car was a great experience. Shout out to Matias and Frank! Trading in my previous vehicle and purchasing my new vehicle was both easy and stress free. Great customer experience and assistance. I live in West Houston, and i will gladly drive 30 minutes for this dealership to handle any of my BMW needs. HIGHLY RECOMMEND.

Honza in service is great. Takes great care of his customers!

Thorough, friendly, knowledgeable

Great service!! Super helpful solving problems! Thank you so much for your help!

The service I received from James the car salesman and from the finance manager was outstanding ,I will definitely do business with this dealer again, well pleased

Good service..very pleasant people..been with them for about 5 years..always good

In the past, I’ve been pleased with the service provided by BMW of the Woodlands; so much so that i bought two cars from them in a six month period. However, this has recently changed. I am owed several thousand dollars from a cancelled extended warranty and have been waiting 14 weeks. Saad Hanif will not return our calls or emails. While I’ve been very pleased with Steffan Petrocelli’s service as a salesman, the finance department has made me lose my confidence.

Love coming here! Jeff always does a great job!

Great experience 😊. Recommend to anyone shopping for a BMW

BMW of the Woodlands is the most unorganized, unprofessional group of people I’ve ever seen in my life. If you’re not spending over 30,000$ do not go there because they will treat you like scum. Customer service is a no-go for them. 😍 &don’t even think about purchasing an added warranty because it’s nearly impossible to receive service on your vehicle.

First class service. Very attentive and caring. Great General Manager leading the facility. Highly recommended

Came in approved in my finance company and they change that with a higher interest-rate motor goes out in the car and will not get you a rental guess what they will not return telephone calls horrible

Misty matte the best go see her at BMW woodlands she do u right she awesome

Good service quick Atención good advisors

We came to the dealer ship already approved through my bank I was co signing for my son car and wanted to watch his payments they told me no problem then they singed me up with a different finance company with a higher interest rate called them with no call back then went to the dealership in person to talk to saad my finance director then told me he would take care of this didn’t happen 10 latter the Motor goes out and would not put me in a rent car the car had less then 1500 Miles I have made more call to this dealership with no caustomer services if you buy a 300,000 dollar car you might get some services they have said no thing and do another has it speaks I have spent 600 hundred on a rental and still do not know when my car sill be ready worst experience with the dealership I have ever had no caustomer service

Bobby did an excellent job. He made sure I was updated and kept me in the loop on the status of my vehicle.

Thank you, Bobby! Everything went smoothly.

From the moment I pulled in to the service bay to when I picked up my car after the maintenance later in the day, this was a great experience that I would recommend. Outstanding customer service that was fun and informative. The facilities are clean and modern. Good advice and attention to detail. It will be our go to place in the future.

The process was easy and employees were customer focused. We love the X5e!!!

My service advisor, Katherine, was very professional and knowledgeable thru the process.

Amazing service and sales associates! I always feel like I get taken care of like a queen. josh Armenta in sales is such a kind and helpful salesman and went out of his way to please me. In service I have the pleasure to work with Christine who able to get my car serviced quickly and get all my needs met. There is great management here and they really care about their customers. The GM is also amazing. He always says hello and takes the time out to speak to the customers and makes me feel so welcomed. Love this dealership.

I have been asking for an update on my financing for the vehicle I purchased on 11/16 for about a month now. They are completely unresponsive and unprofessional. The purchasing of the vehicle was fine however once you walk out the door you do not matter anymore. I cannot believe I purchased a BMW from this facility and am receiving this type of customer service afterwards. Neither my sales person, Sean, nor my financing person, Saad, are in communication with me to let me know the changes I requested have been made.

BMW of The Woodlands has done an awesome job in maintenance and vehicle repairs. Always putting the customer first. I highly recommend buying from this dealership if you’re looking for a vehicle.

These guys really know the customers need, excellent service, thanks James

BMW of The Woodlands has done an awesome job in maintenance and vehicle repairs. Always putting the customer first. I highly recommend buying from this dealership if you?re looking for a vehicle.

Timely and complete.

Jeff Whitaker done an AMAZING job on servicing my vehicle. Although my schedule was very complicated.Thanks again Jeff!

While i would love to give the dealer a good review i am a bit to disappointed to be able to, call it bad luck if you will but here goes. The salesman was great and all the people nice and no issue with the buying process. It was the next day when i realized the saphire black X5 had had the rear bumper repainted near the passenger side wheel, the repair was obviously not done by bmw and all though the carfax was clean it is obvious even to a laymen, also found a 6? gash on the roof above the rear hatch, i was aware of some door ding type paint chips on the passenger and drivers door once the car had made it thru make ready but it was evening at that point and didnt see the other damage until i washed it by hand a few days later. The car was pretty dirty when i test drove it and i chalked it up to bad weather, same as the first time years ago with a 535i in sapphire black. Dirty during drive, finished paperwork in the evening and 3 days later noticed the entire front bumper had been repainted. While this may sound trivial to some i was buying a used BMW from a BMW dealership and expected a higher quality of care, for the money spent i could have bought many other brands new, I expected my local BMW dealership to be a cut above and all i can say was i am dissatisfied and disappointed. While i dont think the salesman knew because as soon as i pointed out the paint chips and asked for a touch up pen he volunteered to have it corrected when i come back for my plates, the other damage wont be that easy. Someone would have inspected that car when they took it in on trade so all i can say is i know someone knew and most likely dinged the trade in value only to sell it like it was top tier. Just to be clear i have bought 4 other used BMW?s over the years and 2 new ones from other dealers and they met my expectations. AutoNation now owns this dealership and i have purchased a new jeep from the auto nation dodge in spring and recent purchased a Ford Raptor (used) but in perfect condition so i dont believe its an auto nation problem.

Mark Wheeler and the service staff at BMW of The Woodlands provided friendly, fast and professional care of my service needs. TOP NOTCH!

Great service, service manager made sure I was happy with everything done.

All the staff went above and beyond to help and clear any questions

10/10 service! I?m very happy with the prompt service and fast response of the personnel of BMW. My car stopped working and they handled everything in a timely manner and worked me in matter of hours (emergency happened at midnight). Big thanks to BMW Woodlands for the help in this matter especially to Jeff and Steffan that went out of their way to help me. Totally recommend it.

Bobby is a great service advisor. We use him for both of our BMW and we get exceptional quality service in a timely manner.

Service department is very good. Service Advisor Mark Wheeler is superb

Highly recommend this dealership! My sales guy Abeer was great! Highly recommend to anyone in the market for a BMW!

Jeff is my service adviser, he is always ready to offer service advise, and meet my needs

This is the fourth car I buy from them, very friendly and professional.

Servicing my BMW is an outstanding experience. The service advisor is a pro.

I have leased five cars from BMW of The Woodlands over the past two decades and wouldn?t go anywhere else.

Our service representative Christine made the recall process very simple and easy. She kept us well informed and our car is back on the road again. Well done BMW!

I came for the 30K maintenance with the maintenance already prepaid (I.e. the plans offered by dealership when first buying the car) The good: all my concerns were taken cared of, cleaned the brake pads to address the squeal that I have been noticing. Even replaced my windshield wiper fluid pumps on warranty, where I first thought was just a clogged nozzle. The not so good: I came in thinking that the maintenance plan I bought already covers all maintenance activities up to the 100K mileage. I was advised that I still needed to pay extra for the fuel injection clean -up (plus another item) which ended costing me $600. Overall satisfied with the quality of repairs. But the lesson learned here is one should be aware of a ?manufacturer? and ?dealership? recommended maintenance items. Which brings into question the value of paying up-front for these maintenance plans, that maybe it would have been better to pay-as-you go (because paying upfront has ?future value?) . I will reserve my judgement once I finish the 100K mileage.

Excellent dealership. Very fair and made the entire experience very pleasant and straightforward.

I just feel like this place genuinely "takes care of me" when my vehicle needs something. Their team is easy to reach and it's personal. You don't call and go thru menu after menu. They always make sure I'm my car is in the safest condition and it looks beautiful and clean when I pick it up! This was my 50 bday present to myself and from my hubby after years of taking care of kids and working as a nurse! It's special and being treated special when it's serviced means even more! Tom was my service advisor this time and he was awesome!

The staff was really friendly and helpful I was able to get in and out with no problem

Service completion was promised for 10 am.At 11:30 l inquired about status. ? should be ready shortly ?! At 1pm l got to the service consultant. I had to wait another 35 minutes until l got finally the car. In my opinion, it was a complete failure of the repair shop to meet the promised timetable, with no explanation given!

Fantastic, prompt service. Highly recommend! Terrific staff and communication.

Simply put they always honor their service times. They call whenever anything else is needed. They respect you and your car. Have great premises and they'll drive you and pick you up when needed.

I never thought I would buy from any one price dealership but here I am, writing a good review for one. Sure, you don’t feel like you totally won because you don’t get to beat the salesman with a hammer over price. That’s an odd feeling. But when the dealer makes a decent amount in the car then they don’t try to rip you off during finance. So it’s actually a win win win for everybody. The dealership was nice, clean. Staff was patient with my wild children running around. All in all, best car buying experience I have ever had.

Bobby was very great at explaining the entire process.

After vividly explaining to the adviser my car was damaged at previous shop they did not report repairs back to previous shop. Instead assumed the damage was ?normal wear? then after returning for the 2nd visit admittedly saying my car was damaged from previous maintenance repair. Leaving me at fault for repairs after the shop offered to pay out for car damages.

My service guy of 4 years (Honza) is EVERYTHING! He is the best!!

My first experience with BMW dealership and they did not disappoint. I felt valued as a client and received excellent customer service.

Easy buying process the only thing I would complain about is it took about 3 hours to complete the process but other than that great experience

Big promises no follow thru. I recently bought a used late model vehicle. As I was on my way to the dealership to close the purchase, Tim Herbert, the sales representative, unexpectedly informed me that they could not find the second key. When I got to the dealership and met Tim in person, he assured me that I would be ?taken care of? as he sensed that I was not OK with not having a second key. Fast forward 10 days later, Tim offered me a trivial $50 discount on a $763 second key with taxes. Naturally I spoke to his manager Frank Pecka. Frank was going to look into the matter and I have not heard back from either Frank or Tim despite leaving multiple voice mails. While I understand that it is my own fault for not insisting on getting something in writing with regards to the key, I expected more from this dealership. Clearly once the deal was closed, they were done with customer service. Making a sale at any cost matters to BMW in the Woodlands.

Efficiency was evident in experience at this dealership.

On more than one occasion I had to bring my car back in for service because you did not have all of the parts required or the techs did not complete the job properly. Most recently I brought my car in for yet another tire replacement and to replace a faulty valve stem in a different tire (that you installed). You did not have the valve stem so now I have to bring my car in again to replace the stem. Oh, and in the mean time, I have another leaky tire.

Jay made this a very beautiful experience and everyone was very professional

They did the diagnoses and solved the issue promptly

BMW products and dealers are tops in my opinion, and this dealer fits that mold. BMW strives to make every customer interaction a pleasant experience. BMW of the Woodlands staff is highly professional, helpful, courteous, and concerned with customer needs. And no, I'm not a paid spokesperson for them, but maybe I should be. They are terrific!

BMW of the Woodlands took great care of my car and of me! They were friendly, generous, and worked in excellence!

Brought my car in yesterday morning for a routine service, and Tom Pham took excellent care of me. Since I was waiting at the dealership, he kept me informed of the car's progress, and was efficient in getting me checked out and back on the road. I will use Tom for all future services!

I would personally like to thank Jeff Whitaker for always being such an amazing service guy. He always keeps me very informed on the status of the service job on my car. We love our BMW and have been very satisfied with their customer service.

Service and Sales are outstanding. I'm on my 3rd vehicle with this organization, and they make it challenging to go anyplace else. Staff is attentive and professional. Service department is pristine clean. Waiting area provides adequate social distancing space, WiFi, free coffee, and refreshments. I'm always greeted with a friendly smile and warm welcome by every employee. They make you feel like you are their only customer. Red carpet treatment all the time. Josh in Sales/Leasing and Jeff W in Service are my go-to guys. First class men who are a credit to their organization.

I would not recommend the as the finance and insurance guy produced a terrible experience. I decline several times and he would not stop badgering me. I finally to him to stop. He then pouted the rest of the time and kind of tossed papers for me to sign. He also changed the deal that was pre-agreed and signed requiring more money. Experience was an A to that point. Final is an F.

I brought my 540i in for service. I called Honza to schedule. He got me in the next day. He had a car rental available. When car was completed in less than a day. Very pleased with the process and ease of getting car repairs completed with no issues or delays. Top notch service!!!

Katherine is AWESOME. Outstanding customer service.

Bobby was assigned to my vehicle and did a jam up job on getting me in and out in a timely manner and making sure other issues were resolved.

Great service. Outstanding customer service. Repairs were done on time and cost was quoted up front.

The dealership did a great job with my purchase. Everyone was very nice and knowledgeable. They made it very easy to purchase my new car from them. Every step in the process was easy. I will definitely be back when I need to purchase another car.

Overall the service was very professional and polite

In for routine service. All went well. I?m happy with my new vehicle but I haven?t driven it too much while being home so much during the Covid time. Ready for normal life again!

I took my vehicle in for annual service. My CSR kept me informed and the overall experience was great.

Thorough diagnostics but required a longer than anticipated service interval. Required dealer to do several test drives to diagnose and validate the issues across several days time. Multiple fault codes some which did no repeat often made the event more challenging to diagnose for dealer

Great service, helpful service managers

I have been a continuous customer at BMW of The Woodlands for many years, with Service Advisor Jeff Whitaker taking care of all of my service needs during that time. During my most recent visit, I had a major mechanical malfunction with my 428i series. Jeff and I reviewed our options for repairing the vehicle, which were going to be very costly. Based on my long-time relationship with Jeff and this BMW dealership, I requested that Jeff take my situation to local BMW management in order to secure the most effective and least costly resolution to this matter. The results far exceeded my expectations and I am forever grateful to Jeff and BMW of The Woodlands for the way they treated one of their long time customers.

The service department exceeded my expectations! I had an issue I thought would cost more than I wanted to pay, the service team got the factory involved and when the bill was presented it was a pleasant surprise... can’t say enough good!

From first contact to drive away, everyone at the Woodlands BMW has been exceptional. The professionalism showed through from test drive to delivery of our new X6 M 50i. I highly recommend visiting and setting up a test drive with Joseph Swinney he will make the experience a pleasant one

Kieodrick Gant did an excellent. Great experience.

Jeff is always so nice and respectful. Always goes above and beyond to help his clients. He definitely deserves the red carpet at BMW of The Woodlands

While I didn’t buy a vehicle from the dealer ship, I can very much say that the customer service is good based on they’re comments back and forth in emails. In the few days they contacted me they never once spammed me or preceded to seem over bearing in doing so.

The service was AMAZING! I would definitely recommend this dealer.

The dealership successfully repaired a chronic and intermittent sunroof squeak. This required several visits and a technical bulletin service repair that was unsuccessful. Nevertheless Bobby and the team were patient and successfully performed the repair.

All was well until finance and insurance. Fought with the guy and almost left the dealer. It was very demeaning. I will not return. Front end of the process was great. Back end destroyed it.

Matias was very knowledgeable and professional. We highly recommend him if you’re in the the market for a new car. Matias was very attentive from the beginning of what we wanted in a car.

We worked with Joseoh Swinney. he had the car ready for us to test drive. it was a pristine 2015 X1 only 43k miles. Great experience. Eric Bowen was great too. I highly recommend them. I would definitely buy from them again.

BMW of The Woodlands is a dealer that from the beginning is treating you with respect; honesty and the touch of elegancy anyone is always looking for. Our sales representative, Alex Castro really dedicated himself to answer all the questions we had while trying hard to find the exact vehicle we were looking for. He was making sure we stepped out of the place, completely happy with our purchase. His experience and knowledge about BMW vehicles made our decision even easier. Our finance representative Ronald Mitchison was also very open about the financing opportunities while working towards getting us the best possible rate. No hassle at all during the process. Our last comment goes to Donny Calhoun, the technical advisor who spent enough time showing us all the advantages of the new X3 model while making sure me and my kids (my personal IT gurus) were satisfied….I don’t know how many times we said “Wow, I didn’t know that…!!!”

BMW of The Woodlands is a dealer that from the beginning is treating you with respect; honesty and the touch of elegancy anyone is always looking for. Our sales representative, Alex Castro really dedicated himself to answer all the questions we had while trying hard to find the exact vehicle we were looking for. He was making sure we stepped out of the place, completely happy with our purchase. His experience and knowledge about BMW vehicles made our decision even easier. Our finance representative Ronald Mitchison was also very open about the financing opportunities while working towards getting us the best possible rate. No hassle at all during the process. Our last comment goes to Donny Calhoun, the technical advisor who spent enough time showing us all the advantages of the new X3 model while making sure me and my kids (my personal IT gurus) were satisfied….I don’t know how many times we said “Wow, I didn’t know that…!!!”

Tried to buy a BMW over the phone. We saw on their page Sale Pending. We called and talked to Salesman and he said it is still available. We jumped through hoops to get all paperwork very quickly. He even talked to our Bank. After hearing nothing back I contacted Salesman and he said someone is buying it right. This place does not know one way or the other if a sale is pending. Don’t tell me to call General Manger, they should call me. Salesman initials are TH. Maybe the General Manager can figure it out.

I had a great purchasing and my 1st service experience with the AutoNation The Woodlands BMW

The service department always takes excellent care! Jeff and Billy are outstanding~ Truly make you feel appreciated and like family~ They go the extra mile to find a loaner car even when in short supply 👌👍🌅 All the Best!

Very helpful and extremely professional staff! I will be back for continued service!

Great service and attention by Bobby. The car was very clean, ready on time and everything well explained.

Very happy with my purchase. Genuine and very helpful experience. I highly recommend this dealership when comes to BMW.

My Service agent is Jeff Whitaker. Jeff is excellent and he always gives the best customer service of anyone I know. He made sure I had a car to drive while my own car was in the shop. Jeff also calls me and lets me know when the car will be ready and if there is a problem with getting parts, he calls me right away. Thank you Jeff for being there for me and giving me great service.

Terrible service. Wouldn’t recommend this place to anyone.

Great service, on time and efficient. Service specialist excellent

Sales person was great to work with, no pressure, kept the process on a good pace.

Great buying experience at BMW Woodlands, but be leery about accepting a auto loan with GM Financial. Horrible customer service! Eric, the finance manager, helped me secure a better loan with a different finance company for a much lower interest rate.

Absolutely the worst, non-reaponsive dealer in Houston. I bought two vehicles here within the same week. With the exception of the sales team, nothing but mismanagement and general lack of customer focus. They talk a good game but do not follow through AT ALL. @BMW of The Woodlands don't bother posting the main phone number and the invitation to speak with your GM...did that last week...no return phone call there either.

Jeff Whitaker was an amazing service advisor. He went above and beyond the scope of his duties to help me due to a horrible experience with Classic Dallas BMW. Everything and more was completed on my car in a timely fashion and Jeff was always easy to reach by phone when I needed an update as to what was going on. He gets a 10 out of 10

I questioned why I was charged a $46 environmental fee when all I had done was tire rotate and balance plus a 4 wheel alignment - no environmental items involved. Was told every customer is charged this and is a govt fee charged to dealership. I don?t buy this - just an add-on profit in my eyes.

I had a good experience on my recent service. My service advisor was helpful and communicated effectively. Overall good experience.

What a great experience it was to do business with your dealership! From the time we inquired about the truck until the deal was done was so pleasant. My husband and I drove from NM to Houston in hopes that everything was ready for us to get in and out of there quickly, and that was definitely the case. James Guzman was professional and friendly, Saad was great as well..

Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office, so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service.

Great experience! Made appointment, dropped BMW off and they called me next day when it was ready.

The BMW woodlands is the place to go for a new car. I drove over an hour to this place and was not disappointed! Kieodrick was the best!

I had a very good experience!! Excellent service from Mark!! Love my year old BMW!! Barbara Young

AutoNation is the worst, I’ve had my fair share of bad experiences with the company as a whole, but my most recent one with BMW of The Woodlands is the last straw. Called in to schedule a service for brake fluid, and the agent advised me an appointment was not necessary for a brake fluid top off, and to simply drive to the center and they would top it off. I take time out of my day to drive to the service center and I am shocked at the number of employees without masks. A young man greets me and I tell him I need a brake fluid top off, and he tells me that is not something they do. He pulls up my vehicle information and tells me it is actually for a brake fluid flush, which requires a 2hr appointment. He books me an appointment for the following Monday with my regular service advisor, Honza. I arrive to drop my vehicle on Monday, and Honza is nowhere to be seen. The same young man says “I didnt realize when I booked you that Honza was out this week, so I will take care of you today” and he did fine, but these are 2 massive oversights that were huge inconveniences to me. And the fact that employees are not wearing masks or doing so incorrectly, even around customers, is appalling. I will be taking my business elsewhere.

Jay Ali is amazing! He took care of us every step of the way. My family and I have high expectations when it comes to purchasing a vehicle. Jay meet all our expectations by far. BMW of the Woodlands is a top notch dealership.

AutoNation is the worst, I?ve had my fair share of bad experiences with the company as a whole, but my most recent one with BMW of The Woodlands is the last straw. Called in to schedule a service for brake fluid, and the agent advised me an appointment was not necessary for a brake fluid top off, and to simply drive to the center and they would top it off. I take time out of my day to drive to the service center and I am shocked at the number of employees without masks. A young man greets me and I tell him I need a brake fluid top off, and he tells me that is not something they do. He pulls up my vehicle information and tells me it is actually for a brake fluid flush, which requires a 2hr appointment. He books me an appointment for the following Monday with my regular service advisor, Honza. I arrive to drop my vehicle on Monday, and Honza is nowhere to be seen. The same young man says ?I didnt realize when I booked you that Honza was out this week, so I will take care of you today? and he did fine, but these are 2 massive oversights that were huge inconveniences to me. And the fact that employees are not wearing masks or doing so incorrectly, even around customers, is appalling. I will be taking my business elsewhere.

Was kept informed of what was happening with my auto several times and the expected costs ahead of time. No snacks or soda (they use to have) in the waiting area.

I love the service department at BMW of The Woodlands. Jeff always goes above and beyond to get me in and out and with a loaner if needed. He is thorough, always explaining what service is needed and what to expect for next time. The service department is amazing!

Gonzaga was very helpful and pleasant to deal with.

Great work - reasonably priced - door dings home and so is curb rash on rim

The reason I continue to purchase from BMW isn’t just because the sales staff is awesome- no - it’s because the service is amazing!! Jeff Whitaker, specifically, treats me like a good friend. He always takes care of me and he’s the number one reason I purchased my car. If you don’t have the best service, you don’t have the customers. Please do everything you can to always keep Jeff working for BMW of The Woodlands!!!

Jeff Whitaker always makes the experience easy and pleasant.

Great experience with BMW of The Woodlands. Josh and Frank were great to work with!

I had a nice experience. Customer service was great. I had all of my questions answered and everything explained in detail.

Bmw of the Woodlands did a great job of getting me serviced quickly and had very good customer service. I am recently moved back to Texas and had recently been to another local dealership and this dealership was by far more professional and great at communicating. Thanks Bobby and team! Barbara

My Service Advisor, Jeff Whitaker, is always nice and takes the time to answer all my questions. He provides great customer service.

Kioedrick was an excellent sales person. No pressure, very understanding and took extra time with me has I tried to decide on which vehicle to actually wanted.

Bobby Messer always provides service with a smile.

Great service, easy access, friendly folks.

The staff at The Woodlands BMW service center are top notch! Very professional and they will go out of their way to meet or exceed your needs.

Have been having brake issues with my car so I brought it in to get diagnosed and had to explain three different times the brake problem I was experiencing and it seems like this comment was being ignored. Picked up my car a week later and the problem was not diagnosed and had to pay the $180 diagnostic fee. Complete waste of money.

Purchased and had 4 tires installed. Knew I was paying premium for tires but service has always been excellent at BMW so proceeded despite higher cost. The parts department experience- Fernando- was horrible. Was told Total installed cost per tire was just over $400 per, actual Closer to $500. Was told requested tires available next day, It took a week. Zero responsibility, zero accountability. Mark my service rep was good and despite none of issues Were his fault he tried to do what he could to improve my experience.

Excellent and fast service. I always like this dealership.

Work was done on time. Service Rep was excellent. P

Good experience. Knowledgeable sales staff. Steffan Petrocelli was one of the best salesmen I've very dealt with. He was able to make what minuscule issues that arose disappear quickly. I didn't care for the black wheels on the car, so he arranged to have them changed out for ones I did like with no argument or cost. Great experience overall.

BMWs aren’t cheap to maintain. But you receive what you pay for here.

The best experience I have ever had buying a car. Our salesman, Sean, was so thorough and taught my daughter everything with her car. Thank you all for going above and beyond.

From initial contact to drive out the experience was smooth. The salesman Chris was first class at every step and the entire team was very accommodating and helpful. This was my first experience with this dealer and will not be my last!

From start to finish it is always a pleasure working with Honsa an the dealership. Always first rate service.

I made an appointment to see a car fox vehicle. The salesman that I spoke to wasn’t there referring me to another guy. It took 3 1/2 hours to finish a deal. Few learnings: print all the information/reports/ pictures seen online; take it to machinist; don’t pay advertised price! Heading to purchase tires and accessories (spare tire) now.

Jeff was a welcoming presence when I arrived. Bobby?, the service man, was attentive and patient and explained everything well. Staff was exceptionally kind. However, I had to wait 5 hours for just an oil change and car wash due to unusual issues currently everywhere. No loaner car was available when I made appointment. So make appointment a long time in advance. They are doing the best that is possible. Everyone there was especially kind. Certainly will return for service again.

For years I have gotten consistently fast and friendly service here. I’ve been servicing my various BMW X5s for at least a decade at this location and have never once been disappointed.

Very easy to schedule my repair and service appt. I requested a loaner and they put me in a very nice one for 3 days. My service advisor, Katherine, was very knowledgeable and took good care of me.

The service department is easy to work with.

I love bringing my car to this dealership for my service needs. They?re quick to check you in, figure out the issue, and solve the problem. They have beautiful loaner vehicles, and the staff are all friendly and helpful!

Just bought a car from Steffan Petrocelli. He was great to deal with. The guy's a real straight shooter and would give 10/10 on professionalism and courtesy.

GREAT SERVICE BY JEFF VERY PROFESIONAL. ALWAYS READY TO HELP

I was very happy with the service. I received a loaner because I couldn't wait at the dealership . It was very easy.

Service is always excellent at this dealership. Would highly recommend.

The service that received was excellent. I have always had excellent service at The Woodlands BMW and I will continue to take my vehicle there for service.

Appreciate the way Katherine handles my service needs. She gives good advice, and helps me maintain my vehicle at the most reasonable cost.

Everyone was very helpful, especially Jeff. Would 10/10 recommend Jeff as your service advisor!

Fantastic customer care. Always so polite and professional. Nothing is too difficult for them. I always use Car Service for any works needed on my car as I know I recieve honest feedback and they will only do work that is required at a fair price. I trust them not to take me on! I would recommend. 5 stars.

Great Service Department! Jeff is awesome.

Honza and Billy were great. Went above and beyond to make me happy and always top notch quality.

The service advisor Mr. Hajicek took care of my needs and pointed out other services to consider while I was there for an oil change. He was professional and kept me up to date with the schedule. Recommend the dealership to everyone looking for a car or service.

I needed a regular maintenance and warranty work for rear camera recall. Jeff Hendrick was my service advisor and he made sure my visit went smoothly. I have tried other BMW dealerships in Houston and they just don?t offer the professionalism and customer service that BMW Woodlands has. I won?t go to any other dealership!!!

Many reasons. !! Pm me for details. Horrible experience all the way around

The Greatest Customer Service!!!!! Thanks You, I’m very satisfied 💯 of 💯

This was my 1st BMW. Our salesperson Sean was amazing! He went above & beyond to meet our needs. Everyone was extremely nice & helpful. And I absolutely LOVE my car!!!

Excellent , very professional and accurate in time for service, strongly recommend them

Did a great job of taking care of customers (me) safety during these trying times.

BMW took care of me. Could not get my vehicle inspected so I called and they worked me on a Saturday during all of the closures because of the Virus. Took me in and took care of me. Great Service.

Very friendly staff, professional service, and excellent customer care. I will certainly go back.