Update: I'm not just a bitter B, so let me share what went right for us: -We absolutely love our BMWs. They are fun, easy to handle and safe. - I purchased the windshield insurance and needed a windshield replaced after a rock chip. The third party service they used were great to work with and super convenient. They come to you, even if you are at work, to replace it. And... that's about it. Here is a list of issues that my husband and I have had since the purchase of our vehicles: -Did not honor issue with tire, despite having purchased the tire and wheel insurance. The tires were not new by any means, but the service person admitted that the tires still had life had it not been damaged, so why did the insurance not cover it? -Did not order tires that I asked to be ordered earlier in the week and ended up causing some issues with a trip we had planned the next day. The tires were supposed to be ordered for a service Friday morning. The tires needed to be ordered from BMW North. The vehicle arrived for service in the morning and we were told at 3 pm the dealership would not be able to put all 4 tires on the car. We buy 4 tires at a time and then get the tires aligned, so putting 2 tires on, getting an alignment, going on a road trip and then coming back to get 2 more tires was not something we were interested in. -I had several oil leaks, which seemed odd. We ended up finding a nasty, oily rag in the pan under the engine. I smelled a something burning when I drove long distances. My husband found this rag when I told him about the smell. The dealership completely denied having anything to do with. - I found a THC vape pen in my car. I'm guessing the service folks accidentally dropped it in the car while I was getting maintenance done. Dealership denied that it could ever be one of their employees. It sure as hell wasn't me or anyone else that had been in my car. -Did not receive extended warranty paperwork. It's been four years and I've literally asked every service and finance person I've encountered at The Woodlands, North and Katy locations for this. The GM of BMW The Woodlands, Mr. Neil Maddox, emailed me in regards to purchasing a new vehicle, after I declined one of the sales guys (some how they received my information claiming that I inquired about a vehicle, but I for sure did not). I took that as an opportunity to let Neil know, again, I did not inquire about a car, but that maybe he could help me by providing this maintenance package paperwork that I've literally asked almost every BMW dealership's service person and finance person that I could find for it. It had been a week with no response. I wonder how long it would have taken Neil to respond to me had I said I was interested in a car? I might have sent him a not so nice email after that asking him not to respond until he provided me with the maintenance package. I know, I know, you catch more flies with honey, but after all, it's been four years without this, and I was about 95% sure he wasn't going to respond back to me unless I wanted to purchase a vehicle anyways. First Review: (I stand by this review, it's just what happened after I purchased my vehicle that really sucked) Let me begin with I walked into the service department trying to buy a car. They very kindly pointed me to the next building over where I met Shane Dupuis. He was so patient with me throughout the whole experience. Since this was my first BMW purchase, I wasn't familiar with many of the features of the car. Once we began looking, I found a car that seemed perfect. We test drove it and the car pretty much sold itself. I love that I was never pressured and that all of my questions were answered. That day I was in a hurry so I came in with a pretty good idea of what I wanted. From walking in, to driving away, was only 2 hours. I feel like I got a good price with exceptional financing at 1%. Overall, my experience at BMW The Woodlands was great.
Lindsey Calfee
Jun 24, 2020
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