My service advisor was very helpful and efficient. She took care of everything in a very timely manner. Thank you Christine.

Bobby did a wonderful job with servicing my vehicle. He was friendly and kept me informed on the progress of my car repairs. Great job!

Gave me the best deal ever on a new X3. Great experience.

Absolutely great service and extremely knowledgeable Donte is great

Always a great service at BMW of the Woodlands. Everyone is friendly, knowledgeable and always eager to assist!

Great experience, did everything said they would in prompt fashion. Threw in a free car wash for the cherry on top!

Bought a 2021 vehicle loved the customer service

My SA Mr. Jacobson was an absolute pleasure. He received me very warmly and professionally. He also took real good care of my car. I got it back in a timely manner and it was spotless to boot! Great job BMW of the Woodlands, I will not go anywhere else going forward.

My daughter looking for a car test drove 4 cars after that they didnt really deal with her WE THOUGHT MAYBE THEY THOUGHT WE WAS NOT SERIOUS BUT SHE WANTED TO TRY DRIVING ONE MORE BUT THE SALESMAN NEVER CAME BACK OUT WE STOOD IN THE HEAT WAITING SO WE LEFT HAD TO COME BACK AND GET HER LICENSE LOL THEN THEY CAME OUT WANTING TO HELP BUT I TOOK HER TO the dealer I BOUGHT MY CAR FROM...

7am Monday April 5 I was greeted warmly by a young man who showed me to the waiting area and orientated me to seating, the refreshment area and restrooms. Soon Bobby Messer checked me in and gathered the information needed to service my car. I informed him I needed to be on my way no later than 0940. At 0945 Mr. Messer pulled my car around front, with all work completed. He realized they had not had time to wash the car, he then made a point to invited me to bring the car in any time for a courtesy full service wash. he even told me the best days and time to visit for the car wash. I give Mr. Messer an A+. However I cannot say the same for the staff with whom I encountered in the waiting area. Not anyone was wearing a face mask, I was very, very uncomfortable and felt as if " these people just do not care about the customers who come in to this place. Mr. Messer and the first young man I met wore their face mask the entire time I saw them.

Great service, always very professional...

Excellent service. Sales consultant was very attentive and explained the process efficiently. The entire sales process was quick and easy.

Great experience with Tom. I had a flat tire and dropped in without appointment; Tom worked me in and found a slow fuel line leak. Tom took care of it all.

Bobby always does a great job of taking care of customers: car received on time and delivered on time. Periodic updates on progress. Thank you!

Wonderful job of servicing my X-7. Service writer was prompt and fast allowing me to go to customer lounge area. Coffee and water and some snacks were available while the service was performed. Jimmy Franks service manager does a great job managing his team and Neil Maddox the GM runs a tight ship on the entire dealership. Five stars.

Bobby took care of the car: overall service was excellent

They do a fantastic job. I love that they clean my car everytime after they are done.

Timely response, very responsive service advisor (Bobby), but post service package coverage labor was expensive.

It was a great buying experience. My sales advisor was Aaron McCormick. Extremely nice young man, very knowledgeable of the product. Finance team was also great, special thanks to Steve.

Excellent buying Experience at this Dealership. Jay Ali was my Sales Advisor. Appreciate the upfront and no haggle price that Auto-nation offers leaving the negotiation and guess work out of the table, making the buying process smooth. Jay Ali also followed up to see, if I was satisfied and if I had any issue that He could help address. Highly recommend this Dealership. Happy Customer :).

I had an issue I came into Service, Tom was amazing easy in easy out. The whole Service team was very professional. Communication was amazing, I loved this complete service.

Great service! Was able to get service without having an appointment. Jeff Whitaker is very helpful and understanding.

Honza was so pleasant to deal with, efficient, courteous and amiable. Will be utilizing his services in future service needs for my vehicle.

Lleve mi carro porque tenia una luz prendida gracias a Dios no fue nada y muy amables no me cobraron

Tom was great about helping us get to the funeral with the loan car when our car broke down on the highway. The service was done quickly and we were back on the road after the funeral. Tom had a great attitude about the whole thing. Beautiful service bay.

I took my X3 to AutoNation/BMW of The Woodlands for routine maintenance. I had an appointment scheduled but arrived early. I was greeted by a very friendly young man who took my information and he summoned my Service Advisor, Honza. Honza is wonderful. My maintenance plan had expired. He was able to adjust the price down a little and still allowed me to use my 10% off coupon. My car was washed and ready to go before the designated pickup time. Honza recommended I bring it in before my factory warranty expires and scheduled my appointment and arranged for loaner car for me to drive. The garage and entire facility were immaculate. Everyone was following recommended Covid safety protocols.

Tom is a really good service advisor. service was quick and done corectly.

Great experience with BMW of The Woodlands! Aaron was an excellent sales person who spent many hours with us putting together a good deal! Love my 2021 BMW X5!

INSPECTION AND SERVICE WERE HANDLED VERY PROFESSIONALLY. ALWAYS GREAT TO DEAL WITH THEM. THIS IS MY 5TH BEEMER.

I had Christine as my service manager. I had some issues with my tires and wheels where I was forced into a curb. I had insurance but there was a question that required a strategy. I was also already scheduled for service. Her expertise and navigation of these issues was superb. She made it very clear that I was the customer and she was acting on my behalf. I came away with a great feeling about the experience, Christine and BMW.

Service was very efficient and Tom was extremely helpful. Work was completed very quickly.

Great crew!!! Highly recommended. Easy to do Buisness with.

Great service as usual. I got my appointment, showed up they took care of the state inspection while I was having a cup of coffee in the waiting lounge, they rushed them as I was in my lunch hour, I didn't give them time to wash the car, and they offered to bring the car back at a later date for the complementary wash. Couldn't have asked for more.

Service is always excellent

From my initial contact with my sales rep I received nothing but the best customer service from the staff.

Steve Bransburg went out of his way to get my business and got the car I wanted. He did a great job and I would come back again.

Always great service, you usually just have one service person you deal with that’s knows all about your vehicle.

My service advisor, Tom Pham, was very courteous and professional. Work was done reviewed ahead of time when the vehicle was dropped off and provided a loaner vehicle which was in good condition. During the day, Tom called with status updates. Upon vehicle pickup, Tom went over the condition of the vehicle in detail. Very good service.

The overall customer experience at BMW of The Woodlands has been EXCELLENT from the first call to Steve Ingram nearly four weeks later. Steve spent time understanding our CPO specification and scheduled two test drives in late March - a 328i and a 228i. I decided to focus on a search for a 328i with Steve's help. I got busywith work and my car search focus was greatly distracted. I seriously resumed the search around April 20th and closed the deal a couple of days later. Steve patiently answered all of my technical questions along the way. He coordinated the sale of a 2016 CPO 328i that met all of our requirements. The documentation was ready when we arrived to purchase the vehicle. After a brief and informative meeting with Chang in the Finance Office to finalize the purchase, Steve gave a very thorough instruction on how to operate the key features on the vehicle. We are very pleased with the vehicle and the overall customer experience and look forward to a long-term relationship with Steve Ingram and his colleagues at BMW of The Woodlands. Sincerely, Joe L. / The Woodlands, Texas

Professional.

I had a wonderful experience purchasing my new X5 from BMW Woodlands. Justin Padilla was knowledgeable and very patient in answering all of my questions. I had a long list of specifics I wanted on my new car and he helped find the perfect one!

I had my first service appointment with BMW of the Woodlands. I was in very good hands with my advisor Jeffery Whitaker. Very pleased with the overall experience.

Being from another city, I was apprehensive about choosing a service center, then I read the reviews and was glad I had made the best choice. Thanks to my service manager Deon. Brown.

Best car buying experience i ever had. Thanks to Ronald Mitchison. Thank you so much.

Great service overall. Always kept updated and informed. Vehicle was returned clean and with the service performed as expected.

Jimmy, Billy, and Jeff are the very Best in the BIZ!!!

Great service. And great work. Thanks!

Great job by all while I was buying a new car. The original person I was talking to online became unavailable during the day of my test drive so Chris stepped in and everything went seamlessly. He answered all of my questions, provided an informative test drive, quickly located the car I wanted and agreed to my price without haggling. Overall, a positive experience.

I was well taken care of. My service advisor Bobby listened attentively to my complaints and offered advice and explained things clearly to me. He accepted what told him about my check engine lights and the error codes I pulled from the vehicle. He did not try to boss me around like some other dealers do. I was very impressed with him and how he constantly kept me in the loop as to what was happening with my car.

Annual scheduled service on our BMW X7. Handled masterfully by our service advisor Bobby and Team BMW of The Woodlands.

David Quintanilla - Top notch salesperson. He was courteous, respectful, patient in answering my questions, took time to educate me about the cars, provided options. Five star customer service.

While it was very busy, staff members made sure to check on me from time to time and even offered me a loaner car without requesting it. Aka: customer service is a plus!

Amazing team of people ❤️😎

Always prompt, complete, fine service!

I took my car in for an oil change and they also checked tires, etc and discovered a nail in one of my tires. The service tech allowed me to make some calls to my previous dealership and get the info needed in regards to my warranty. They washed and cleaned my car and although I was there 3 hours, it was well worth it.

We bought a 2017 BMW X5 from BMW of Woodlands and it was an Awesome Experience, David Quintanilla is really helpful and very Friendly. Best Dealership experience ever!! 03/15/2021 Update: My Wife and I visited BMW of The Woodlands Service Center on 03 March 2021 for BMW X5's 4th Annual Service which we signed-up for prepaid Maintenance plan/Extended Warranty with Car purchase in December 2016 but that plan expired in December 2020, BMW Service Manager Billy Todd assisted us with getting with BMW, took care of the expenses and got the service done within an hour. Billy has been very friendly, Committed to great Service and Professional, my Wife and I are very happy with Quick and easy Service, we really Appreciate all the help !

Great dealership with great customer service. Very satisfied with my service. Go see Cash Jacobson for your next service.

Very professional service. Bobby Messer always willing to help. Highly recommend

Needed a few issues fixed up on older X5. Multiple minor issues addressed, turn around basically same day. Cost was fair especially considering they found what I thought to be a component failure was an easy adjustment fix.

Great deal. Great salesman.

Jeff in service was really efficient and courteous. Always a great experience at BMW The Woodlands.

Excellent Service from Christine!!!

My service advisor, Dante Beyeler was very helpful and professional. He provided excellent customer service.

BMW of the Woodlands has incredible service. This location is a little further from me compared to the other locations, but it is definitely first class. The GM and sales manager are amazing and they know how to get things done. Tom Pham did an incredible job in the service department and my M8 feels and looks like a brand new vehicle all over again. I definitely recommend this location and request Tom for your service guy..

Only problem was that there were no loaner cars available. The transportation to and from our hotel was excellent but I would rather have had a loaner/rental.

I purchased my vehicle from this dealership and this was my first interaction with the Service Department . Mr. Tom Pham was my Service Advisor. He was punctual, professional, and when it was determined that my car service was going to take bit longer that I had scheduled in my day, I was placed in a loaner within minutes and on my way. Mr. Pham texted and called as the work progressed and I was back in MY car in a matter of hours.. I have found this dealership and it's staff to handle any issue that arises with ease, and will look to their excellent guidance when purchasing my next BMW..

Great experience. I would go to them again with any car need.

I always receive excellent service from Woodlands BMW and from Honza.

Mr. Whitaker was extremely helpful and addressed all concerns and service with excellent customer service skills

Not only did I purchase my first vehicle but I had an amazing first experience while doing so. The employees knew their job, were extremely proficient at their job, and they got their job done in a timely manner without making people wait around. Jay Ali in specific was amazing to work with and it was never a dull moment while speaking to him weather it was about the vehicle or life in general. It was an extreme pleasure doing business with you all. I can't wait to come back in the future to purchase something newer and work with the amazing sales team ya'll have once again.

Great Dealer! Misty was extremely helpful and very courteous.

Christine did an excellent job of taking care of getting our car serviced.

extremely good experience overall. even though we had an appointment, the only speed bump was the 2 hours waiting for the car to be detailed and the finance paperwork to be completed.

Best BMW crew in Houston, hands down! From sales to service they take care of you, and on your agenda. Will never go elsewhere.

BMW of the Woodlands is the best dealership in town. Very courteous staff and gave us excellent service. Syed was very responsive and detailed. He showed me every feature in the car and spent all the time I needed to know about my new BMW X3. I highly recommend going to this dealership and especially ask for Syed Arsalan.

Great buying experience. Ask for Misty

I'm on my third vehicle purchased from BMW of The Woodlands. I keep coming back because of their impeccable service. Jeff Whitaker has been taking care of me for years. He always greets me with a smile and ensures that my car is cared for like his own. He offers suggestions and seems truly dedicated toward making my experience first class. The shop is clean, and my car comes back to me after her servicing spotless, washed, and without any refuse from the mechanics. I usually wait for the car in their waiting area. Plenty of coffee and fast WiFi allow me to conduct business as if it was my own personal office. In fact, I've had managers offer to provide me with a desk and phone! For those few times that the service call was going to take longer, these guys have both driven me back to my home or provided me with a brand new loaner car. Again, their customer service is really hard to beat for me.

Precise and on-time.

Great dealership with great customer service. Very satisfied with my purchase. Go see Alex Castro for your new BMW.

I would highly recommend BMW of The Woodlands to anyone on the market for a new vehicle. We worked with Alex Castro on our purchase and from start to finish he was patient, professional and a true pleasure to work with. My wife said it best, the main reason we purchased from this dealership was because of the time and dedication Alex spent to ensure we were happy. Thank you very much to Alex and the entire team at BMW of the Woodlands.

I would highly recommend BMW of The Woodlands to anyone on the market for a new vehicle. We worked with Alex Castro on our purchase and from start to finish he was patient, professional and a true pleasure to work with. My wife said it best, the main reason we purchased from this dealership was because of the time and dedication Alex spent to ensure we were happy. Thank you very much to Alex and the entire team at BMW of the Woodlands.

Great experience and excellent service from their service representative Honza.

Superb support from Honza keeps me coming back.

Great service clean facilities

Great service and Service representative Honza very professional. Thank you

Joseph Swinney, Ronald Mitchison and Saad were so great to work with. Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative. Super!

FAST AND FRIENDLY VERY CLEAN NEAT AND ORGANIZED AND INFORMATIVE

Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative.

Outstanding customer service!! Thank you Jeff !!!

Honza is my Service advisor and always does a great job. Explains everything perfectly for me.

10/10 would do business with. Did do business with. Now, I’m ballin at stop lights in town, backing up into far away parking spots, and definitely going the speed limit in my new BMW. Chris Taylor is a magnificently dressed and efficient salesman who deserves the Coolest BMW employee of the Year award. Get your life together and shop this dealer.

Very efficient and professional personnel! Was kept informed of the needed repairs and time needed. Mr. Hajicek was very helpful and expedited the repairs. The car was returned clean and on time promised. Thank you

Bmw of the Woodlands has always taken care of my vehicles and have delivered exceptional service. I recommend this dealership for all of your sales, service and parts needs.

I always have superb service at BMW. The waiting area is pleasant and comfortable. My car comes out cleaner than it went. I have the ability to get a ride or a loaner vehicle. I appreciate the staff.

Highly recommend! Worked with Sean and would definitely buy here again!

Replaced a damaged tire under a tire/wheel claim, checked fluids and washed our car in under 2 hours.

Always great service! Techs are friendly, courteous and knowledgeable

Awesome experience! Fast, friendly service! A great car buying experience!

My service advisor is great and professional I would recommend this place to everyone

Honza Hajicek gives great customer service. He keeps me informed as to the car's status and what to expect for time required to fix the problem. Loaner car availability is also a plus! 2-22-21 Thanks! M. Lea

Excellent customer service provided by Tom Pham. There was a very expensive repair on my X3 he searched with BMW and got a big cut in the bill, also they provided a loaner for the time it took the repair. He kept me updated constantly. Thank you, Tom

excellent customer service, Timely delivery, and great value

Had a great experience. Our salesperson Aaron was awesome, listened to what we were were looking for in a new vehicle and gave some great suggestions. Great service and experience all around.

Sean was tremendous and the overall service exceeded our expectations.

Great experience !

Service department was ready and waiting for my car. Advisor Dante Beyeler greeted me kindly, reviewed service needs and provided updates throughout the process. Ample space in the showroom and guest lobby for those of us choosing to wait. Was a tad bit disappointed to learn I had missed out on having my service covered by one month. Nevertheless, service was awesome and my car was presented timely and clean. Total service wait time was roughly one hour and a half. Thank you BMW of The Woodlands!

Service representatives are always cordial and professional. The work performed is completed in a timely manner.

I always have a great experience with the service team at BMW The Woodlands. As a single woman, I don't want to deal with any vehicle issues nor do I trust many vehicle repair men. However, Jeff at BMW The Woodlands takes care of any and all problems that arise with my vehicle and he walks me through all my concerns. Jeff makes me feel comfortable and secure every time I drive my car off the service lot. I always know all matters are handled and he confirms the best cost savings.

I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Because we are told this is how we can lower our interest to 2% (illegal) _ 1 week later the car already has issues with the tail gate and the brakes squeak extremely loud every time it’s used _ My wife takes the bmw in, there is nothing they can do they say the squeaking is “normal” We decide ok let’s make it work. _after a few months my wife comes to me and says she’s just tired of the squeaking that it’s honestly embarrassing because it’s so loud. We decide we sell the car _we read over our CONTRACT that clearly states we can cancel our warranty at any point in time it is just prorated by time an mileage added. We have put less than 3k miles on it and had it less than a year. We decide to move forward with canceling the warranties in order to sell the car. IT HAS BEEN 6 WEEKS AND WE HAVE GOTTEN NOTHING BUT IGNORED. 6 weeks and all we want is our CONTRACT to be full filled because they sold us this car that sounds horrible and we want to sell it without coming out of pocket 12k This dealership is deceptive they convince you to buy the warranties in order to get a better interest they hand you a contract stating you can cancel it but they day you try to cancel they completely ignore your calls, voicemails and emails. I was so patient with them but I’ve had enough. DO NOT PURCHASE FROM THEM! GO SOMEPLACE ELSE ITS NOT WORTH THE HEADACHE.

Perfect, fast, as stated, no problems, exceptional service

Need a car, contact Jay - he will works effortlessly to get the right deal for you.

Great experience working with Kieodrick and the team. Appreciate you!

Just bought my New Car last Monday Evening. The Customer Service is Great. They Had exactly what I wanted. I will always go back to BMW of The Woodlands to do business. One Happy Customer!!!

My husband & I went here to look at a used car & thought we were out of our element being at a high end car dealership but we soon figured out that the Team here are honestly all about their customers! Chris Taylor in Sales was AMAZING!!! We told him our budget & what we were looking for & he never skipped a beat! He did a great job!!! Also, Eric in Finance had us in & out in no time!! If you’re looking for great customer service then this is your place!!! We will definitely be back in the future to visit Chris & Eric!!! Thank y’all for going above & beyond!!

I have always received excellent service and personal treatment from BMW of The Woodlands. Ms. Christine Muhlbach and Mr. Bobby Messer are exemplary service advisors.

My recent experience with Tim and Sean as our contact people to purchase my new 330i was excellent. Professionals all the way around. Was able to find the color and options I wanted. I highly recommend this location and the sales staff.

Always an awesome experience. With Honza back, it was glorious. Serious hard working and very helpful gentleman. Thank you BMW of The Woodlands.

Very good service and answered all questions about my new purchase.

I’d like to stress that Christine Muhlbach (the service advisor who helped me) was extremely kind and promptly on all my needs. Kudos to her!!! She definitely does a great job on raising the BMW of The Woodlands reputation. Adding my comment now since I missed doing that at first place.

Tim is the perfect salesman. He is a good listener.

Exceptional service. Repairs were timely and customer service was great.

I had an issue with one of my tires on my M3 and I called up to BMW of the Woodlands and got ahold of Christine and she took care of me in less than an hour. She went out of her way to ensure my car was properly taken care of and even had it vacuumed while I waited. Very good price on the Mich Pilot Super Sport as well. I will be calling Christine and BMW of the Woodlands for help in the future.

Night and day experience when you compare to BMW Houston North. Steve and Stefan were great to work with. I can tell Steve has a passion for customer service, which I appreciate as I told him the reason I why I left BMW Houston North was because the customer service was lacking. Steve and Stefan worked together to get me the perfect car for me that worked with my budget and were respectful of my budget in doing so. My only critique is that the information given to me (small details) wasn’t explained 100% accurately, and it will cost me a couple grand down the road. Wasn’t too happy about that, but I can’t really complain considering I came from a circus of a dealership. I know Steve pulled some strings for me which is why I feel a 5 star rating is still appropriate, even with some missing details during negotiations. Thanks for the hard work in maintaining a lifetime relationship, BMW of the Woodlands. I appreciate how I was kindly treated while doing business.

Best service experience I have ever had. I have owned BMWs and other luxury cars for 25 years. The facility is impressive. Spotless. Service was quick efficient and a delight.

Such a pleasant and smooth experience! Steffan was amazing!!

Mr. Dante Beyeler was great to deal with.

Great location backed up by great service work, competitive pricing and no hassle in regards to Maintenance experience issues or suggested actions. Service is also top rate with a great waiting facility.

I purchased my first BMW in May of 2020 from a different dealership in Houston due to inventory selections at that time (Covid). The purchase process was wonderful but the service department needs tuning up a bit. Service is everything when it comes to customer retention. After a couple of disappointments and unresolved concerns, I tried BMW of the Woodlands. They resolved all of the issues efficiently and exhibited kindness and professionalism. Thank you Bobby for going above and beyond to relieve my concerns and resolving the issues. Your location has earned my trust and business!

This was my first visit to the service area and I was ?Wowed? by the experience. All the staff was very helpful and attentive. Cudos to Jeff for taking exceptional care of me and my car!

I’ve been using BMW Woodlands for over 6 years now and I must say everyone is friendly , honest and the best thing about a great car dealership is their service department which is exceptionally 5 stars. My service advisor , Jeff Whitaker, has been with me since day one and takes care of my entire family. His honesty and dedication to the maintenance and service of my vehicle is better than anywhere else which I’ve experienced.

Tom provided excellent customer service. He followed up with me after I picked it up to make sure I was satisfied. My car is working well and it was returned cleaner than when I left it. The loaner car was very nice, a new 2021 fully loaded. I do wish BMW, The Woodlands still offered the Concierge Service . They recently did away with it.

Sales person (David) was great!

Staff was super helpful and nice. Damien N was super helpful, he went out of his way to help make buying my car easy and not stressful. Definitely would recommend Damien and BMW of the Woodlands for buying a car either new or used!

Honza in customer service is why I use them. he has provided great service for about 7 years

Jay Ali was absolutely wonderful, he was there every step of the way in buying a new car. He made it simple and I could not have asked for a better salesman.

Bobby and Billy were both highly attentive to my needs and concerns regarding my car. I am highly appreciative of their service and consideration towards me.

Great service! Abeer Kahn was very helpful and knowledgeable. They were very willing to work with me on price and options. One of the best car buying experiences I’ve had!

Alex was great and finance easy to work with.

I was very pleased with the level of customer service received at BMW Woodlands. I was impressed by my salesman Jay whom of which was very thorough during the whole transaction. He gave a detailed presentation of the vehicle. Jay is an EXECELLENT salesman and I will use him for future purchases. I was also impressed with the finance manger. He was also very detailed in explaining the agreement. He also went through every service package to ensure the right package was selected to suit the need. In addition to great customer service, this dealership practiced social distancing and made the car buying experience safe for today's conditions .

I received excellent customer care service from start to finish. The service team took great care of me and my car. I was impressed by how knowledgeable and responsive the staff were to my concerns. My service advisor, Tom Pham made sure I was able to get to work while my care was being serviced and he kept me updated throughout the day without me having to try to hunt him down for updates. Great experience. Would highly recommend BMW of The Woodlands.

I was very pleased with the level of customer service received at BMW Woodlands. I was impressed by my salesman Jay whom of which was very thorough during the whole transaction. He gave a detailed presentation of the vehicle. Jay is an EXECELLENT salesman and I will use him for future purchases. I was also impressed with the finance manger. He was also very detailed in explaining the agreement. He also went through every service package to ensure the right package was selected to suit the need. In addition to great customer service, this dealership practiced social distancing and made the car buying experience safe for today's conditions .

Great communication, was received well with a happy representative and informed of the full process, was quoted a timeline and returned to find that time line was perfect.

Great service and great atmosphere. I bought a used 435i from Car Max and they spent 4 hours trying to repair. I said let me take it to the dealer and have it done right. The repair was under warranty and this dealership treated me right and make the fix in less than two hours. Thank you BMW and my service rep Cash!!

Was great, loved talking to bob on my ride home from the dealership.

This was our first visit, and we were surprisingly pleased with the amazing customer service!! Christine Muhlbach in the service department was phenomenal!! Definitely looking forward to picking up our vehicle and hopefully getting to speak with this sweet young lady again!!

Took our X5 in last week for repairs and detailing was met by Tom Phem. Tom had are loner car ready, he's very professional and great to work with!

I had the BEST experience I have ever had with a service writer at BMW of the Woodlands. Christine deserves nothing less than a 5 ☆ review for her customer service and knowledge!

Parts dept went above and beyond trying to help me find an obsolete part.

Jeff provided exceptional service.

Ask for Christine! Closing time on Saturday and we( two old folks) hobbled in with a tire which needed replacement. She was the best! Took care of our every need. More issues popped up and she put us in a loaner and sent us in our way. Exceeded any expectations.... We were so afraid of not knowing exactly what to do. Excellent lady and made uncomfortable experience so much better....

Staff was super helpful and nice. Damien N was super helpful, he went out of his way to help make buying my car easy and not stressful. Definitely would recommend Damien and BMW of the Woodlands for buying a car rather new or used!

Christine took care of us in our service visit and would definitely recommend BMW for all their trusted service and commitment to their customers.

Christine went out her way to help me to get my car service

Bobby in the Service Dept is Wonderful! Very nice, easy to talk to and very, very helpful!

It was first class service for sure! I had to drive an 1 hour and 30 minutes away but it was worth it, they worked with us to make a deal. We will definitely go back in the future! Thank you Jay Ali and the bmw dealership family.

I think Thong is a great service advisor whom gave me great service,and should be commended.

We went in because the batteries in our key fobs needed to be replaced. We were pleasantly surprised when we were told our BMW was due for service and, if we had time, they could take care of the service while we waited. We are new to Texas and did not buy our car from this dealer, however we had an excellent experience. Bobby Messer really took care of us.

Tom was great. Excellent service. Waiting area clean.

Wonderful service by salesperson and finance department. I am very impressed by their prompt assistance and courteous professional service.

It was late, we had to catch a plane and told the shop manager of our time constraint. We gave him our latest getaway time to see if he could do it, and he beat it by twenty five minutes. He was a heck of a guy and they did a super job. It’s good to see a very clean shop do such a great job. THANKS

First time coming in for service on our daughter's car. Fortunate to have Christine for our service advisor. She was fantastic throughout. She walked us through everything that needed to be done and offered suggestions on other preventive maintenance as well. We dropped the vehicle off and she kept us informed of its status. We felt as though we were her only customer even though they were very busy. Very happy, great experience. Thank you Christine!

From the initial call from the sales person, to driving off the lot with my new vehicle, was a very refreshing experience. It was the smoothest and easiest vehicle purchase that I have ever gone through. My car salesmen was very knowledgeable about all the vehicle options along with a great personality. I would recommend shopping with this dealership for anyone looking for a vehicle.

Great service January 2021. Scheduled service for regular maintenance and replace leaky valve cover gasket causing oil on the garage floor and bad smells until the oil burned off the exhaust. Always fast and friendly service to make sure everything done right and on time. Thanks to my Advisor Christine.

Pleasant and efficient experience. I was able to secure appointment quickly, loaner was made available, and repairs done quickly.

Alex is great at what he does and it shows that he cares. Go see him for an outstanding sales experience!

Alex is great at what he does and it shows that he cares. Go see him for an outstanding sales experience!

Going to this location to buy a car was a great experience. Shout out to Matias and Frank! Trading in my previous vehicle and purchasing my new vehicle was both easy and stress free. Great customer experience and assistance. I live in West Houston, and i will gladly drive 30 minutes for this dealership to handle any of my BMW needs. HIGHLY RECOMMEND.

Going to this location to buy a car was a great experience. Shout out to Matias and Frank! Trading in my previous vehicle and purchasing my new vehicle was both easy and stress free. Great customer experience and assistance. I live in West Houston, and i will gladly drive 30 minutes for this dealership to handle any of my BMW needs. HIGHLY RECOMMEND.

Had a great experience buying my car, with Dennis and follow up services great but must be sure to make my service appointments when my service manager Nathan is there!! My car was serviced and supervised by Tom in Service. All taken care of very well! Thanks until next time!

Honza in service is great. Takes great care of his customers!

Thorough, friendly, knowledgeable

Although I was not able to close the deal because our lease will not end for another three months I had a great experience. My father was able to test drive an M2 and was extremely happy with the service from Jay. Jay is extremely polite and answer text messages from any hour of the day. When we went there he was sure to make sure our experience was as good as possible and even answered all my questions perfectly. I have been to a lot of dealerships but this was by far the best. I consider myself a car guy and know a lot about cars and Jay made sure that I didn’t forget the reason why we chose BMW. We will be coming back in February hopefully to get a car. Best dealerships I have ever been to great experience.

Always good!

Work done in a clean area. Loaner provided with no problem and my car was ready when promised all cleaned up both exterior and interior. Highly recommend!

Great service!! Super helpful solving problems! Thank you so much for your help!

Had a great experience at this dealership working with Tim H. Really appreciated the time he spent making sure I was comfortable with my purchase.

Impeccable service. Service Writer Cash Jacobson was outstanding—-attentive, thorough, considerate and extremely detailed oriented. Great experience overall.

The service I received from James the car salesman and from the finance manager was outstanding ,I will definitely do business with this dealer again, well pleased

Good service..very pleasant people..been with them for about 5 years..always good

Excellent service from the get go. Literally took 3 minutes to decide and deal. They cleaned it up and even delivered it to me. Simple buying and great service

Love coming here! Jeff always does a great job!

Great experience 😊. Recommend to anyone shopping for a BMW

Sean Engle was an Amazing sales rep! He was very patient with me, explained everything, and made the process so smooth. I would definitely recommend seeing him when you go. Chris the sales mgr was also Amazing! I absolutely love my 2021 5 Series!

Excellent service as always. Hanza is the utmost professional. The facility is top notch.

A very good experience with Tom Pham, the experienced Service Advisor in the the BMW The Woodlands. He has the good communication skills and know what I want.

First class service. Very attentive and caring. Great General Manager leading the facility. Highly recommended

Good service quick Atención good advisors

Service was timely and professional. Appreciate the changes they made to make sure everything was clean and safe as a result of Covid.

Fantastic Service. Came in for regular service and a couple of minor repairs. Everything was completed in a timely manner and I was kept informed of progress as it was made. Jeff Whitaker did a great job and was very helpful. Excellent Service all around.

Bobby did an excellent job. He made sure I was updated and kept me in the loop on the status of my vehicle.

Employees are very friendly and attentive. I was kept aware of all work being done.

We needed a affordable used car. The BMW experience was unlike ANY other used car place. From the moment we walked in, to when Keondrick greeted us, the whole experience was great. No one pushed. No one had to make endless trips to "check with a manager". When the times comes to buy again, we will definitely visit.

Thank you, Bobby! Everything went smoothly.

From the moment I pulled in to the service bay to when I picked up my car after the maintenance later in the day, this was a great experience that I would recommend. Outstanding customer service that was fun and informative. The facilities are clean and modern. Good advice and attention to detail. It will be our go to place in the future.

The process was easy and employees were customer focused. We love the X5e!!!

Had my 535I in for service, plus two other issues I had. I discussed the issues with our Advisor, Honza Hajicek, who we have had since I started going to BMW of The Woodlands. He is great, very knowledgeable, picked up on the issues I had, explained what was occurring and a possible reason why. In less than two hours everything was done. Very Satisfied. Also noted how clean the facility appeared and the safety precautions that were being adhered to (social distancing, wearing mask. etc). Very Impressed & Satisfied with BMW of The Woodlands. Thank You. Dave B., Spring, Tx.

Joseph and Steve did a great job at making sure we were taken care of and quickly corrected some minor issues we had at the beginning. Very pleased with my new car and would definitely recommend BMW of The Woodlands!

My service advisor, Katherine, was very professional and knowledgeable thru the process.

Amazing service and sales associates! I always feel like I get taken care of like a queen. josh Armenta in sales is such a kind and helpful salesman and went out of his way to please me. In service I have the pleasure to work with Christine who able to get my car serviced quickly and get all my needs met. There is great management here and they really care about their customers. The GM is also amazing. He always says hello and takes the time out to speak to the customers and makes me feel so welcomed. Love this dealership.

Tom Pham was out of this planet. He was promptly texting with updates, also covering all my requests with so care and nice attitude that I give 100+. Thank you Tom!

Tom is terrific and took great care of me and my vehicle during my visit.

This is my second BMW to buy there. Kieodrick and Steven did an excellent job advocating for the car I wanted. When the lot did not have exactly what I wanted, Kieodrick found it on their sister lot and went and picked it up! Rockstar! I’m so thankfully for the staff up there that I drive over 60 miles each way to see them. Keep up the good work!

BMW of The Woodlands has done an awesome job in maintenance and vehicle repairs. Always putting the customer first. I highly recommend buying from this dealership if you’re looking for a vehicle.

These guys really know the customers need, excellent service, thanks James

These guys really know the customers need, excellent service, thanks James

BMW of The Woodlands has done an awesome job in maintenance and vehicle repairs. Always putting the customer first. I highly recommend buying from this dealership if you?re looking for a vehicle.

Mark filled in for Bobby in the service department like he was my brother taking care of me . First class all the way.

everything was fine

visited other dealers before finding this one. its about an hour drive for us but the service, honesty and integrity made it worth the drive. Josh is a great sales rep, the whole staff treats you like a rock star.

Timely and complete.

Dante did a good job of dealing with a non-typical need. For sure, you go to a BMW dealer you will not get the lost cost supplier. Personally, I am willing to pay for service. Nice work.

Jeff Whitaker done an AMAZING job on servicing my vehicle. Although my schedule was very complicated.Thanks again Jeff!

I love you guys BMW great job on the line of STYLES OF VEHICLES

This was a great experience! Everyone was friendly and helpful, cannot recommend enough!

Mark Wheeler and the service staff at BMW of The Woodlands provided friendly, fast and professional care of my service needs. TOP NOTCH!

My experience with BMW of The Woodlands was excellent. They saw me on quick notice and did a good job.

Professional, excellent and friendly service

Great service, service manager made sure I was happy with everything done.

All the staff went above and beyond to help and clear any questions

Great experience, quick and easy! Call Misty Matte!

I just leased my X3 at BMW of the Woodlands. They are professional and easy to do business. Trustable and easily earned my trust! The sales manager (Frank) and the salesman (Matias) are incredible people. They listened and understood my needs (I was looking for an exceptional deal) and just made it happen (no game, no back/forth, no heavy negotiations)! The paperwork process was easy, thanks to their finance manager (Saad). I got an amazing deal. If you are looking for a BMW, I would strongly recommend you go to this dealership. Nov 2020, Yes! First service was done and another great experience! Professional, Nice, Clean and friendly team!

BMW of The Woodlands provides an exceptional service experience. My service advisor was Jeff Whitacker. He is a long term employee and is a true professional. Jeff pays attention to the details to ensure the service work requested is performed to satisfaction. He also provides frequent telephone calls to give updates on the service progress with an estimate timing of completion. He is an excellent upstanding guy & is very informed about the various BMW models. You can't go wrong when requesting Jeff!

Dante did a great job of handling the entire service issue. Quick, professional and thorough.. The way it should be.

The atmosphere was extremely inviting. Everyone was so helpful and NOT pushy. Chris Taylor was probably the best salesman we have ever dealt with. Chris was very professional and very personable. The process was not uncomfortable or long.

I enthusiastically recommend BMW of The Woodlands service. My service experience is consistently superior. Jeff Whitaker has been my service advisor for over 10 years. Jeff delivers top of the line BMW customer service. For every appointment I schedule there's a loaner car available. My drop-off and pickup wait-time for my car is never more than 15 minutes. And, most important my car is always serviced perfectly and performs like the day I bought it.

10/10 service! I?m very happy with the prompt service and fast response of the personnel of BMW. My car stopped working and they handled everything in a timely manner and worked me in matter of hours (emergency happened at midnight). Big thanks to BMW Woodlands for the help in this matter especially to Jeff and Steffan that went out of their way to help me. Totally recommend it.

Bobby is a great service advisor. We use him for both of our BMW and we get exceptional quality service in a timely manner.

Service Agent Tom Pham did a great job getting in/out (with a loaner). Kept me updated on the service progress. Pleasant to work with. BMW The Woodlands definitely a very nice facility. Will use again.

Highly recommend this dealership! My sales guy Abeer was great! Highly recommend to anyone in the market for a BMW!

Service department is very good. Service Advisor Mark Wheeler is superb

Highly recommend this dealership! My sales guy Abeer was great! Highly recommend to anyone in the market for a BMW!

Professional, Efficient and excellent service and techniques. Thank you very much! Love my BMW.

Great experience! Everyone is always very helpful and friendly!

We came to purchase our first BMW to this delership. The sales associate (Misty) was very helpful and informative. We did our homework before coming there and had an idea about the fair price range. They offered a very fair price in the beginning without hidden fees or anything. They were transparent and honest about the whole process. Paperwork did not take much long and we had a wonderful experience. Really recommend if you need a BMW.

Jeff is my service adviser, he is always ready to offer service advise, and meet my needs

Wonderful experience. I'm super busy and loved that I was able to book the appointment online, the dealership confirmed it by phone and by text, they picked up my car at my office, performed the service, detailed my car (it's an extra service but it was worth it), and returned my car to my office at the end of the day. Thanks guys!

I truly enjoyed my experience here and I’m loving my new X2 . Thanks to Abeer at BMW Woodlands 🤗

BMW of the Woodlands consistently provides great service. Jeff Whitaker is outstanding as a service advisor. He is efficient, gets the work done and is timely in letting you know when you car is available. Wouldn't change!

Great experience with BWM. Went for the first time was greeted right away. Generous employees also vary understanding! I had my 14 month son with me and he started to have a tantrum since we where there almost 3 hour's. The person helping us offered us beverages while we finished up. I will be going back☺

Very satisfied. Jeff was professional and friendly and he ensured my car was serviced in a timely manner. Thanks Jeff - appreciate you.

Was a great experience! Worked with Jay- very patient and informative. Nothing pushy at all - not your typical car dealership. I test drove three different cars and ultimately ended just wandering around the lot to find the car I wanted. When we went to sign the final paperwork they were having internet trouble, even during that the staff was professional and kind (gave us plenty of snacks while we waited 😊) . Nothing but great things to say. Nice bunch of people to work with.

One of the best car buying experiences I've ever had. The staff was very accommodating and there was no pressure to buy. From the finance dept. to the sales personnel, just wonderful people. Will definitely buy from them again.

This is the fourth car I buy from them, very friendly and professional.

Recently went in for recall repair and left with clean car, new ball cap, and a better appreciation of BMW of the Woodlands. The service team was prompt and super knowledgeable. My repair was done quicker than I expect and the staff was very pleasant. Special shout out to Christine for going above and beyond to make my wait pleasant and departure enjoyable. Would recommend and will return. Choochoo

Servicing my BMW is an outstanding experience. The service advisor is a pro.

I have leased five cars from BMW of The Woodlands over the past two decades and wouldn?t go anywhere else.

Our service representative Christine made the recall process very simple and easy. She kept us well informed and our car is back on the road again. Well done BMW!

The reps in the service department are top-shelf. Thank you folks. Great Job with my Beemer.

Excellent dealership. Very fair and made the entire experience very pleasant and straightforward.

Our salesman was Abeer for this experience. He was extremely police, respectful and professional. He was never aggressive or pushy in any way which me and my wife appreciated. In addition, the finance manager, Ronald Mitchison was equally professional and personable. We appreciate what the two of these professionals did for our experience at BMW of The Woodlands. I would highly recommend them to anyone.

I just feel like this place genuinely "takes care of me" when my vehicle needs something. Their team is easy to reach and it's personal. You don't call and go thru menu after menu. They always make sure I'm my car is in the safest condition and it looks beautiful and clean when I pick it up! This was my 50 bday present to myself and from my hubby after years of taking care of kids and working as a nurse! It's special and being treated special when it's serviced means even more! Tom was my service advisor this time and he was awesome!

The staff was really friendly and helpful I was able to get in and out with no problem

Fantastic, prompt service. Highly recommend! Terrific staff and communication.

Simply put they always honor their service times. They call whenever anything else is needed. They respect you and your car. Have great premises and they'll drive you and pick you up when needed.

I never thought I would buy from any one price dealership but here I am, writing a good review for one. Sure, you don’t feel like you totally won because you don’t get to beat the salesman with a hammer over price. That’s an odd feeling. But when the dealer makes a decent amount in the car then they don’t try to rip you off during finance. So it’s actually a win win win for everybody. The dealership was nice, clean. Staff was patient with my wild children running around. All in all, best car buying experience I have ever had.

Bobby was very great at explaining the entire process.

My service guy of 4 years (Honza) is EVERYTHING! He is the best!!

My first experience with BMW dealership and they did not disappoint. I felt valued as a client and received excellent customer service.

Easy buying process the only thing I would complain about is it took about 3 hours to complete the process but other than that great experience

Efficiency was evident in experience at this dealership.

Jay made this a very beautiful experience and everyone was very professional

They did the diagnoses and solved the issue promptly

BMW products and dealers are tops in my opinion, and this dealer fits that mold. BMW strives to make every customer interaction a pleasant experience. BMW of the Woodlands staff is highly professional, helpful, courteous, and concerned with customer needs. And no, I'm not a paid spokesperson for them, but maybe I should be. They are terrific!

BMW of the Woodlands took great care of my car and of me! They were friendly, generous, and worked in excellence!

Brought my car in yesterday morning for a routine service, and Tom Pham took excellent care of me. Since I was waiting at the dealership, he kept me informed of the car's progress, and was efficient in getting me checked out and back on the road. I will use Tom for all future services!

I would personally like to thank Jeff Whitaker for always being such an amazing service guy. He always keeps me very informed on the status of the service job on my car. We love our BMW and have been very satisfied with their customer service.

Service and Sales are outstanding. I'm on my 3rd vehicle with this organization, and they make it challenging to go anyplace else. Staff is attentive and professional. Service department is pristine clean. Waiting area provides adequate social distancing space, WiFi, free coffee, and refreshments. I'm always greeted with a friendly smile and warm welcome by every employee. They make you feel like you are their only customer. Red carpet treatment all the time. Josh in Sales/Leasing and Jeff W in Service are my go-to guys. First class men who are a credit to their organization.

I brought my 540i in for service. I called Honza to schedule. He got me in the next day. He had a car rental available. When car was completed in less than a day. Very pleased with the process and ease of getting car repairs completed with no issues or delays. Top notch service!!!

Katherine is AWESOME. Outstanding customer service.

Bobby was assigned to my vehicle and did a jam up job on getting me in and out in a timely manner and making sure other issues were resolved.

Great service. Outstanding customer service. Repairs were done on time and cost was quoted up front.

The dealership did a great job with my purchase. Everyone was very nice and knowledgeable. They made it very easy to purchase my new car from them. Every step in the process was easy. I will definitely be back when I need to purchase another car.

Overall the service was very professional and polite

In for routine service. All went well. I?m happy with my new vehicle but I haven?t driven it too much while being home so much during the Covid time. Ready for normal life again!

I took my vehicle in for annual service. My CSR kept me informed and the overall experience was great.

Thorough diagnostics but required a longer than anticipated service interval. Required dealer to do several test drives to diagnose and validate the issues across several days time. Multiple fault codes some which did no repeat often made the event more challenging to diagnose for dealer

Great service, helpful service managers

I have been a continuous customer at BMW of The Woodlands for many years, with Service Advisor Jeff Whitaker taking care of all of my service needs during that time. During my most recent visit, I had a major mechanical malfunction with my 428i series. Jeff and I reviewed our options for repairing the vehicle, which were going to be very costly. Based on my long-time relationship with Jeff and this BMW dealership, I requested that Jeff take my situation to local BMW management in order to secure the most effective and least costly resolution to this matter. The results far exceeded my expectations and I am forever grateful to Jeff and BMW of The Woodlands for the way they treated one of their long time customers.

The service department exceeded my expectations! I had an issue I thought would cost more than I wanted to pay, the service team got the factory involved and when the bill was presented it was a pleasant surprise... can’t say enough good!

From first contact to drive away, everyone at the Woodlands BMW has been exceptional. The professionalism showed through from test drive to delivery of our new X6 M 50i. I highly recommend visiting and setting up a test drive with Joseph Swinney he will make the experience a pleasant one

Kieodrick Gant did an excellent. Great experience.

Jeff is always so nice and respectful. Always goes above and beyond to help his clients. He definitely deserves the red carpet at BMW of The Woodlands

While I didn’t buy a vehicle from the dealer ship, I can very much say that the customer service is good based on they’re comments back and forth in emails. In the few days they contacted me they never once spammed me or preceded to seem over bearing in doing so.

The service was AMAZING! I would definitely recommend this dealer.

The dealership successfully repaired a chronic and intermittent sunroof squeak. This required several visits and a technical bulletin service repair that was unsuccessful. Nevertheless Bobby and the team were patient and successfully performed the repair.

Matias was very knowledgeable and professional. We highly recommend him if you’re in the the market for a new car. Matias was very attentive from the beginning of what we wanted in a car.

We worked with Joseoh Swinney. he had the car ready for us to test drive. it was a pristine 2015 X1 only 43k miles. Great experience. Eric Bowen was great too. I highly recommend them. I would definitely buy from them again.

BMW of The Woodlands is a dealer that from the beginning is treating you with respect; honesty and the touch of elegancy anyone is always looking for. Our sales representative, Alex Castro really dedicated himself to answer all the questions we had while trying hard to find the exact vehicle we were looking for. He was making sure we stepped out of the place, completely happy with our purchase. His experience and knowledge about BMW vehicles made our decision even easier. Our finance representative Ronald Mitchison was also very open about the financing opportunities while working towards getting us the best possible rate. No hassle at all during the process. Our last comment goes to Donny Calhoun, the technical advisor who spent enough time showing us all the advantages of the new X3 model while making sure me and my kids (my personal IT gurus) were satisfied….I don’t know how many times we said “Wow, I didn’t know that…!!!”

BMW of The Woodlands is a dealer that from the beginning is treating you with respect; honesty and the touch of elegancy anyone is always looking for. Our sales representative, Alex Castro really dedicated himself to answer all the questions we had while trying hard to find the exact vehicle we were looking for. He was making sure we stepped out of the place, completely happy with our purchase. His experience and knowledge about BMW vehicles made our decision even easier. Our finance representative Ronald Mitchison was also very open about the financing opportunities while working towards getting us the best possible rate. No hassle at all during the process. Our last comment goes to Donny Calhoun, the technical advisor who spent enough time showing us all the advantages of the new X3 model while making sure me and my kids (my personal IT gurus) were satisfied….I don’t know how many times we said “Wow, I didn’t know that…!!!”

I had a great purchasing and my 1st service experience with the AutoNation The Woodlands BMW

The service department always takes excellent care! Jeff and Billy are outstanding~ Truly make you feel appreciated and like family~ They go the extra mile to find a loaner car even when in short supply 👌👍🌅 All the Best!

Very helpful and extremely professional staff! I will be back for continued service!

Great service and attention by Bobby. The car was very clean, ready on time and everything well explained.

Kiki was great and so was everyone else!

Very happy with my purchase. Genuine and very helpful experience. I highly recommend this dealership when comes to BMW.

My Service agent is Jeff Whitaker. Jeff is excellent and he always gives the best customer service of anyone I know. He made sure I had a car to drive while my own car was in the shop. Jeff also calls me and lets me know when the car will be ready and if there is a problem with getting parts, he calls me right away. Thank you Jeff for being there for me and giving me great service.

Great service, on time and efficient. Service specialist excellent

Sales person was great to work with, no pressure, kept the process on a good pace.

Great buying experience at BMW Woodlands, but be leery about accepting a auto loan with GM Financial. Horrible customer service! Eric, the finance manager, helped me secure a better loan with a different finance company for a much lower interest rate.

Jeff Whitaker was an amazing service advisor. He went above and beyond the scope of his duties to help me due to a horrible experience with Classic Dallas BMW. Everything and more was completed on my car in a timely fashion and Jeff was always easy to reach by phone when I needed an update as to what was going on. He gets a 10 out of 10

I had a good experience on my recent service. My service advisor was helpful and communicated effectively. Overall good experience.

What a great experience it was to do business with your dealership! From the time we inquired about the truck until the deal was done was so pleasant. My husband and I drove from NM to Houston in hopes that everything was ready for us to get in and out of there quickly, and that was definitely the case. James Guzman was professional and friendly, Saad was great as well..

Great experience! Made appointment, dropped BMW off and they called me next day when it was ready.

The BMW woodlands is the place to go for a new car. I drove over an hour to this place and was not disappointed! Kieodrick was the best!

I had a very good experience!! Excellent service from Mark!! Love my year old BMW!! Barbara Young

Jay Ali is amazing! He took care of us every step of the way. My family and I have high expectations when it comes to purchasing a vehicle. Jay meet all our expectations by far. BMW of the Woodlands is a top notch dealership.

Was kept informed of what was happening with my auto several times and the expected costs ahead of time. No snacks or soda (they use to have) in the waiting area.

I love the service department at BMW of The Woodlands. Jeff always goes above and beyond to get me in and out and with a loaner if needed. He is thorough, always explaining what service is needed and what to expect for next time. The service department is amazing!

Gonzaga was very helpful and pleasant to deal with.

Great work - reasonably priced - door dings home and so is curb rash on rim

The reason I continue to purchase from BMW isn’t just because the sales staff is awesome- no - it’s because the service is amazing!! Jeff Whitaker, specifically, treats me like a good friend. He always takes care of me and he’s the number one reason I purchased my car. If you don’t have the best service, you don’t have the customers. Please do everything you can to always keep Jeff working for BMW of The Woodlands!!!

Jeff Whitaker always makes the experience easy and pleasant.

Great experience with BMW of The Woodlands. Josh and Frank were great to work with!

I had a nice experience. Customer service was great. I had all of my questions answered and everything explained in detail.

Bmw of the Woodlands did a great job of getting me serviced quickly and had very good customer service. I am recently moved back to Texas and had recently been to another local dealership and this dealership was by far more professional and great at communicating. Thanks Bobby and team! Barbara

My Service Advisor, Jeff Whitaker, is always nice and takes the time to answer all my questions. He provides great customer service.

Kioedrick was an excellent sales person. No pressure, very understanding and took extra time with me has I tried to decide on which vehicle to actually wanted.

Bobby Messer always provides service with a smile.

Great service, easy access, friendly folks.

The staff at The Woodlands BMW service center are top notch! Very professional and they will go out of their way to meet or exceed your needs.

Excellent and fast service. I always like this dealership.

Work was done on time. Service Rep was excellent. P

Good experience. Knowledgeable sales staff. Steffan Petrocelli was one of the best salesmen I've very dealt with. He was able to make what minuscule issues that arose disappear quickly. I didn't care for the black wheels on the car, so he arranged to have them changed out for ones I did like with no argument or cost. Great experience overall.

BMWs aren’t cheap to maintain. But you receive what you pay for here.

The best experience I have ever had buying a car. Our salesman, Sean, was so thorough and taught my daughter everything with her car. Thank you all for going above and beyond.

From initial contact to drive out the experience was smooth. The salesman Chris was first class at every step and the entire team was very accommodating and helpful. This was my first experience with this dealer and will not be my last!

From start to finish it is always a pleasure working with Honsa an the dealership. Always first rate service.

Jeff was a welcoming presence when I arrived. Bobby?, the service man, was attentive and patient and explained everything well. Staff was exceptionally kind. However, I had to wait 5 hours for just an oil change and car wash due to unusual issues currently everywhere. No loaner car was available when I made appointment. So make appointment a long time in advance. They are doing the best that is possible. Everyone there was especially kind. Certainly will return for service again.

For years I have gotten consistently fast and friendly service here. I’ve been servicing my various BMW X5s for at least a decade at this location and have never once been disappointed.

Very easy to schedule my repair and service appt. I requested a loaner and they put me in a very nice one for 3 days. My service advisor, Katherine, was very knowledgeable and took good care of me.

The service department is easy to work with.

I love bringing my car to this dealership for my service needs. They?re quick to check you in, figure out the issue, and solve the problem. They have beautiful loaner vehicles, and the staff are all friendly and helpful!

Just bought a car from Steffan Petrocelli. He was great to deal with. The guy's a real straight shooter and would give 10/10 on professionalism and courtesy.

GREAT SERVICE BY JEFF VERY PROFESIONAL. ALWAYS READY TO HELP

I was very happy with the service. I received a loaner because I couldn't wait at the dealership . It was very easy.

Service is always excellent at this dealership. Would highly recommend.

The service that received was excellent. I have always had excellent service at The Woodlands BMW and I will continue to take my vehicle there for service.

Appreciate the way Katherine handles my service needs. She gives good advice, and helps me maintain my vehicle at the most reasonable cost.

Everyone was very helpful, especially Jeff. Would 10/10 recommend Jeff as your service advisor!

Fantastic customer care. Always so polite and professional. Nothing is too difficult for them. I always use Car Service for any works needed on my car as I know I recieve honest feedback and they will only do work that is required at a fair price. I trust them not to take me on! I would recommend. 5 stars.

Great Service Department! Jeff is awesome.

Honza and Billy were great. Went above and beyond to make me happy and always top notch quality.

The service advisor Mr. Hajicek took care of my needs and pointed out other services to consider while I was there for an oil change. He was professional and kept me up to date with the schedule. Recommend the dealership to everyone looking for a car or service.

I needed a regular maintenance and warranty work for rear camera recall. Jeff Hendrick was my service advisor and he made sure my visit went smoothly. I have tried other BMW dealerships in Houston and they just don?t offer the professionalism and customer service that BMW Woodlands has. I won?t go to any other dealership!!!

The Greatest Customer Service!!!!! Thanks You, I’m very satisfied 💯 of 💯

This was my 1st BMW. Our salesperson Sean was amazing! He went above & beyond to meet our needs. Everyone was extremely nice & helpful. And I absolutely LOVE my car!!!

Excellent , very professional and accurate in time for service, strongly recommend them

Did a great job of taking care of customers (me) safety during these trying times.

BMW took care of me. Could not get my vehicle inspected so I called and they worked me on a Saturday during all of the closures because of the Virus. Took me in and took care of me. Great Service.

Very friendly staff, professional service, and excellent customer care. I will certainly go back.

I wasn't planning on buying a car the day I went to the dealership. I wanted to see in person the cars I was looking at online. I was looking around unassisted for about two minutes before I was approached by a member of sales. Kieodrick Gant introduced himself to me and asked me a few questions to see how he could find the right car for me. I didn't want a small car. I wanted something with a little room in it just in case I have family, friends, or coworkers with me. He showed me around the lot, and told me different things about each Series. I wasn't familiar with the BMW brand prior to coming in, but Kieodrick was very knowledgeable and able to answer all of my questions. He doesn't hesitate to get a set of keys for a vehicle and let you take it for a spin. That quality in salespeople has been fading away. I've had some salespeople seem to not want to leave the lot, or too lazy to get the keys for all the cars I wanted to look at. It's like some of them want you to narrow It down to one or maybe two cars before they get keys. Kieodrick made numerous trips to get the keys and open up the vehicles for me. He wanted me to find the car that made me feel comfortable. Needless to say, thanks to him I found a vehicle. After I found the vehicle I wanted to purchase, the rest of the staff that I met through my buying process were very professional. The manager, and my finance member helped complete the great experience I had at this dealership. I'm doing this survey while out of state and I don't have their business cards with me. I wish I did so I can name them in this survey as they really deserve the recognition for the excellent service they provided. I really advise anyone who's seriously looking for a vehicle to stop in and see what they have. If I could rate my experience more than 5 Stars, I would.

Piece of cake. Rodney made it easy. In service dept for recall . In and out smoothly and proved a loan car.

Great customer service from Chris Barker, he accommodated my situation quickly & efficiently in a couple of hours. I highly recommend him & my long time service advisor Honza for any of your car needs! BMW The Woodlands is lucky to have them on their team!

Honza has been extremely helpful since 2015. I truly appreciate his expertise.

We had an excellent experience from start to finish. I would recommend BMW of the Woodlands to all my friends and family.

Excellent customer service as well as vehicle service. I was waited on immediately and my vehicle was returned freshly washed, dried, vacuumed and looked like new.

The overall experience was good, we will consider BMW of the Woodlands for future vehicle purchases

Honza, my service advisor, is always professional and makes sure I am happy. Great dealership.

Amazing customer service! #1 dealership

Outstanding Dealership!!!! Jeffery was a great communicator and provided guidance and advice , surpassed all expectations. Price was competitive to other repair facilities.

Our salesman was wonderful! Very quick and easy process. Very knowledgeable

I highly recommend working with Keodrick. BMW of Woodlands is Very professional and values your time.

Look I often find these experiences are based on who you work with at the dealership. Ben did a great job of getting me in and out of the dealership. That?s what I want and that?s what got.

My overall experience with this dealership and Jay was excellent. Jay was very helpful/friendly and available all the time for answering my Queries. As a salesperson, he worked really hard at striking the best deal. He would leave no stone unturned to give the best in his capacity. I would always recommend BMW of woodlands!!

Very Good Appointment was timely. Service representative was courteous and efficient. Service was finished on time, as promised.

Professional. Service personnel were very good listeners, gave good feedback and VERY quickly took care of the problem and had me out of the dealership and on my way sooner than promised.

Chris was very courteous and friendly. He got my car inspection done in a efficient manner. My car was washed and he even walked me to the door and held it open for me as I left.

BMW 3 series had recall fix on airbag module. Service advisor and the center itself made this a smooth, no hassle process. Very happy with results and timeliness.

My salesman, Kioderick Gant gave me an excellent demonstration of the electronics and features of the vehicle.

The staff is friendly and knowledgeable and I have only had good experiences every time I am there

David was great! I’ll go back to him for my next BMW!

I highly recommend this dealership. They are very helpful and professional start to finish. Misty, a special thank you for helping me find the perfect X3. I absolutely ❤️ it!

I recently bought a 3 series from Jay Ali at BMW of the Woodlands and the experience was excellent from start to finish. When I first visited the showroom Jay answered my questions and went above and beyond to make sure that I had all the information I needed. Jay checked in with me over the next several days, found a few more options for me to consider and continued to make sure I had all the information I could ask for. His patients and help throughout the process made this an easy decision.

Very easy experience from making the appointment to the actual service-thank you!

Great service, nice facility and staff. Always super easy to make an appointment quickly and easily around my schedule.

Jeff was professional and compliant to our special requests for service

I have always used BMW of The Woodlands for my car?s upkeep. I have never had a bad experience there.

Great service and very prompt with completion time!

Great experience. Friendly sales staff - very efficient.

The service was fantastic! My car got all required services performed so professionally and quick. Definitely will be back next time.

Not much to complain about. Friendly, professional and knowledgeable staff. Jeff helped me on my last appointment and he did a great job getting me checked in and out of there in no time.

Wonderful company. Breezed through service in a few hours with a loaner car. Happy!!!

Excellent. Highly recommendable dealership. Took my 2012 Cadillac Escalade in for an oil change and they advised me my oil cooler lines were leaking. Approved the work to replace my lines and had it back to me the next day. They also provided me a loaner in the meantime. Excellent service!!!

Great customer service and fast processing. Saad and Josh were both great to work with.

BMW of The Woodlands has provided exceptional customer service. All aspects of my service experience exceeds my expectations.

My customer service experience was great! Even when there was a hiccup my service advisor went to bat for me ?the customer.? I appreciate his efforts for me

Excellent service! Was a pleasure to deal with the team Joseph was great to deal with. Completely painless.

After an unusual trouble message appeared I called my service rep and he immediately made arrangements for the service dep't to check and repair the fault, and arranged to have a loaner for me.

Jeff Whittaker always does a great job. He's professional, courteous and customer oriented. He got me in and out quickly and made the service experience a pleasure.

Excellent service from Honza. Polite staff. BMW’s will last if you don’t cut corners and do the required service.

We where very lucky to get Ray Ali as our sales consultant. Very courteous and customer focus. He was the shining star in our overall experience. The dealership is very clean and professional. I would highly recommend anyone looking for a BMW to give them a try...ask for Ray he will take care of you before and way after the buying process.

My experience was very good, my service advisor was professional and answered all my questions.

Extremely satisfied with Honza’s ability to fix a problem. He really seems like he cares about you and your car & wants to give you the best that he can, which is superb at minimum!! Very thankful he was available. I highly recommend BMWOTW and Honza for all of your service needs. P.S. Phaedra, their cashier, was also fantastic and so kind! Daniel

The service department at BMW North in the Woodlands is consistently the best! We highly recommend Billy and Rodney~

I ordered a replacement key. The remote didn?t work and needed too be synced. Once synced the other key didn?t work. It was then the service department realized that the lost key needed to be deleted. Mark also noticed that an airbag recall hadn?t been done. They scheduled both items the next day. I was in by 7:30 and the car was ready by 2pm. Great job!

Typical good experience at BMW of The Woodlands. Repairs were made on time and professional service technician.

Honza at BMW of The Woodlands is absolutely superb! He made sure that ,my vehicle was taken care of and I really did experience a sense of "At home" or peace!! Very thankful he was available.

I am very pleased overall with the type of customer service and auto service I receive from the Woodlands BMW. Most of all, I trust this service department with my car service and I drive over 50 miles to have my car serviced here. Therefore, I highly recommend The Woodland BMW.

Found the Range Rover Sport I was looking for on Auto Trader @ BMW The Woodlands location. I used my USSA auto buyer program . Great communication with salesman and manager.

Great Service, Mark was very helpfull and the facilities where really nice.

Great. Honza was very knowledgeable and friendly. I services my BMWs here

Recently BMW of The Woodlands completed an oil change and routine service on my 535d. Excellent support from the Service Advisor Mark Wheeler and the entire Team in the Service Department!

I had a great experience buying a new car here. The personnel was very kind and actively trying to help me. The car is running great but it has some repairs that were not done and currently are pending but they are looking the way to fix it. That is the only area that need some improvement, if you want to sell a car, make sure that all it is optimal. Other than that it was a great experience.

Very professional staff...service manager is top notch extremely knowledgeable

Excellent service! As always, my service advisor goes well above and beyond expectations! When I am ready to purchase, I will be buying another BMW from this location! Service makes ALL the difference!

Very pleasant and stress free experience. Joshua Armenta was our representative who showed great patience while my wife and I explored options with BMW and other brands. After shopping around, we returned to BMW of The Woodlands for a swift and enjoyable buying experience. In addition, we are very pleased with the purchase.

Extremely pleased with the service received from BMW of The Woodlands, notably from service advisor Jeff Whitaker.

Excellent service and customer service. Thanks for working with us for the new car

Bobby in service was awesome and kept me well informed.

Chris was very helpful and took care of me and the car expeditiously and in good order.

Service Advisor, Jeff Whitaker did a great job coordinating the annual check. I appreciate his attention to detail and willingness to explain the process and answer questions. His customer service combined with a great machine continues to result in a 5-star customer experience for me.

My experience was very good, every one was polite and helpful.

My car had a malfunction error message. I took there and my experience was great. They were very friendly, explained clearly next steps, fixed the issue and respected the timing. Great experience.

My car had a malfunction error message. I took there and my experience was great. They were very friendly, explained clearly next steps, fixed the issue and respected the timing. Great experience.

I was very well taken care of by James Guzman. He was polite and professional and thanks to him I was able to buy a great car.

Jeff Whitaker did a great job. Concise and explained all services well. Other service people have attempted to ?sell? me services or products that were not needed (ie leaking oil gasket that has never leaked a drop of oil since last service). Thanks for your honesty Jeff

Rodney is service is really accurate and professional. He detected a water pump leak by only smelling once he open mi car.

Fastest and easiest car buying experience ever! James was so great to work with also.

We had a great experience, working with James was great, fast, and easy!

Wonderful buying experience! James is a very knowledgeable and professional salesman!

I had a very pleasant experience at BMW of The Woodlands. Your Customer Service Representative was extremely friendly, professional, and most helpful. The quality of service that I received was exceptional, timely. And reasonable in cost. Very pleasant experience.

Regularly have my car serviced at BMW, The Woodlands. Always great service by Jeff Whitaker

Amazing experience!! Top Notch Customer Service!!!!

Everyone made the process as easy and smooth as possible. Stevie was exceptional.

Jeff, was very professional and contact promptly to inform me that my battery needed to be replaced. I went in for service; he told me I could probably go a little long with it. I chose to have it replaced; I've been in a position before with battery issues and it was not good.

I leased my BMW X3 from BMW of the Woodlands. I had leased 3 cars before and this was my best car buying expereince. In one word they are professional. The dealership is very clean and looks great. They have many cars in their inventory so I could pick my favorite car / features.Mike V ( the very young sales associate) is a realy nice person and I simply enjoyed working with him. Frank P (the holleywood class handsome manager) earned my trust in a second and made the deal happen. I was looking for a special deal and he could manage to come very very close to it. I strongly recommend to go to this dealership if you are looking to buy BMW. Finally, X3 is fantastic. In my opinion it is the best in class. Great car, great team, great company. Welldone BMW!

Jeff was excellent in communicating and letting me know about all the updates of the car

I bc was able to schedule an appointment for the day after I called.

Was looking for a 2017 - 2019 X3 CPO. Was given numerous options and information on the vehicles available and the CPO program and maintenance coverage by the salesperson a Mr Brian Lowden. Mr Lowden was extremely helpful in all matters. In the end we ended up buying a new 2020 model due to the excellent information and price. I highly recommend Mr Lowden in any and all matters if you have or thinking of conducting business with BMW of The Woodlands.

Better experience than most I?ve had when buying a new or pre-owned vehicle

Having been worn down by embarrassingly poor service levels at another brand dealership over the last few years, we really needed a change, and looked to BMW The Woodlands. The personalized approach and attention to detail throughout the buying process was worlds apart, and exactly what we had been hoping for. Our client advisor was Brian Lowden, and he was absolutely fantastic. He spent many hours searching for the perfect vehicle for us. We were never pressured into buying something other than what we felt comfortable with. We are so happy with our new vehicle, and looking forward to enjoying cars and driving again!

The service dept is great

Always a great experience at this location. Staff is very friendly and helpful!

BMW of The Woodlands saved me this past Saturday when I woke up to a dead car battery. We got it jump started and headed over to our service dept. Despite having no appointment, our service advisor worked us into the schedule and had a new battery installed very quickly. We wouldn’t know what to do without them! Thanks so much for always being so helpful!

The service department is great. It is easy to get appointment when I want it scheduled. All the people are nice and friendly. The work is completed on time!

Iam been taking my car to this dealership since 2013 they provided me a loaner clean place

Good fast professional service. Service team was very helpful and explained everything very well.

very professional and helpful. Jeff Whitaker was very proffesional

Review for Honza Hajicek Being European and having since grown up in Germany, Switzerland, Dubai, Egypt & Texas, I am always pleasantly delighted when I meet someone from around the globe & am able to connect with them. I did not know what to expect walking into BMW, having had multiple issues with my recently bought car, that were driving me to a state beyond anxiety - but luckily Honza happened to be the specialist to help me out. He gave me a level of professionalism & dedication that immediately put me into a better state of mind, knowing I had made the right decision coming to BMW Woodlands. I personally believe that Honza is one of the few specialists who embodies & understands the culture of BMW, which is something that I respect greatly. Because of the service I’ve received from him, I always look forward to scheduling appointments with him whenever an issue arises, and swinging by the shop. I see Honza as a true family man of honor & integrity, a dedicated & hardworking person, & someone who has grown into a good friend I can rely on in a professional level whenever something happens with my car. Cheers - I can drive happy now knowing that I’ve truly been taking care of.

I was pleased with the attention we received. I felt that the attitude of the financial person changed when we were given the information about extended warranty and were not prepared for that information. I just wanted to walk away. My husband and I decided to still go with the vehicle and whipped through the paperwork to get finished

Great people made for a great and sweet buying process. Went in for a used z-4 came out with a new one. I have been to other BMW dealership on I-45 and stood out by a specific ar and waited for a good while then left. Did that twice and the same dealer. No came out of the a/c. Ist time I left and bought a miata. Years later to present I was at same dealership, no one came out. I went to BMW of the Woodlands the next day and before I could walk to the used Z-4 Joseph Swinney came to me and we went for a drive in the preowned. Loved it but was wrong color. I left but he was searching for what I wanted but in the mean time he got me to come drive the new z-4. Guess what. ItsIt's a better driving car! And that with double the cargo space inside and out. I drove home with the top down the very same day. Thanks Joe.

Awesome experience! After shopping around for quite a bit and meeting many car salesmen these guys were by far the most professional and willing to work with us! Glad that I chose to go with one of their vehicles!

Best car buying experience yet. Top notch from top to bottom. Thank you BMW of the Woodlands!!!

The above 5 Star rating says it all! That being stated, our Service Manager ?Bobby? made our service experience the best it could be. Kudos Bobby!

Ben and David were very professional and a pleasure through out the process.

This is the third X3 e buy from Dave Quintanilla. He's an excellent salesman, very much focused on customer satisfaction.

I had a good positive experience with service advisor and salesman. I would recommend any BMW owner to come here to get their vehicle serviced.

Great service at BMW of The Woodlands. Ben was my service rep and I'm pleased with the level of professionalism, service and communication he provided. I highly recommend this location for service.

Stevie did a wonderful job, she made our buying experience so easy and pleasant. All of the staff at BMW of the Woodlands have been great and we look forward to a long relationship.

Great experience. Friendly, helpful service. Never a problem.

Excellent attention from Bobby and Frank. Nice showroom, where you dream with your next ultimate driving machine!!

Frank, Stevie, and Jared all provided excellent customer service . Frank made sure everything overall went smoothly for me; Stevie was my sales rep and paid attention to all the details of the car and what we needed; and Jared made the finance/paperwork was all accurate and did a wonderful job explaining all the documents to me. From the get go, this team was looking to make me happy in the car I was looking to purchase. They answered all my questions and made sure the process of buying a new car went as smooth as possible. They worked with me in getting me into the car I wanted at a price I felt comfortable paying. I live 45 minutes from their dealership but felt it was worth the drive to meet with Frank and his team because from the initial phone call until we signed paperwork for the car, they genuinely cared to make me a happy and satisfied customer. I drove off the lot with the exact car I had been looking at for over two weeks! Thanks BMW of The Woodlands! I highly recommend this dealership to anyone wanting to buy a new or used BMW.

I have been a client of BMW for over 15 years. I am always treated like family by Neil, James, and Jeff! Always honest and dependable! Thanks guys!

Love my service advisor, Katherine! While she is out Jeff took great care of me . Service advisors are great, but I hate the new set up in service. The bay doors opening constantly let in the cold, heat, rain. There is nowhere to sit, put your stuff down, and the air, I imagine isn’t very healthy. Feels like a fast food experience rather than luxury car service. I know I could walk to the sitting area, but unless I am waiting, I don’t feel welcome into the dealership. So, I stand around holding all my stuff, awkwardly trying not to get hit by cars driving in and out.

The Woodlands BMW group took great care of me during my purchase of an M3...in gact, they have taken great care of us thru 4 of our BMWs...thnx!

I have had service my BMW X5 and really loved it . Very friendly and knowledgeable advisor Bobbi and manager Billy Todd. My car come back like new . Thanks for great job !

My service man Ben did a great job explaining everything to me. It was an overall pleasant experience.

Honza is our service representative and he very good to work with. We believe his efforts are for his customers in providing a professional service to them.

Dante did an excellent job in handling my issue, a screw in my tire. I came in without an appointment, and despite being very busy, he had my car examined quickly.

Awesome experience! Luv was wonderful.

Brought my car in last Thursday for a ‘road trip’ checkup and Chris took excellent care of me. The service dept here is ALWAYS amazing!! Thanks!!

Amazing service, Rodney my service writer was very professional and personable. You don't get service like this in many places.