12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from BMW of The Woodlands

While i would love to give the dealer a good review i am a bit to disappointed to be able to, call it bad luck if you will but here goes. The salesman was great and all the people nice and no issue with the buying process. It was the next day when i realized the saphire black X5 had had the rear bumper repainted near the passenger side wheel, the repair was obviously not done by bmw and all though the carfax was clean it is obvious even to a laymen, also found a 6? gash on the roof above the rear hatch, i was aware of some door ding type paint chips on the passenger and drivers door once the car had made it thru make ready but it was evening at that point and didnt see the other damage until i washed it by hand a few days later. The car was pretty dirty when i test drove it and i chalked it up to bad weather, same as the first time years ago with a 535i in sapphire black. Dirty during drive, finished paperwork in the evening and 3 days later noticed the entire front bumper had been repainted. While this may sound trivial to some i was buying a used BMW from a BMW dealership and expected a higher quality of care, for the money spent i could have bought many other brands new, I expected my local BMW dealership to be a cut above and all i can say was i am dissatisfied and disappointed. While i dont think the salesman knew because as soon as i pointed out the paint chips and asked for a touch up pen he volunteered to have it corrected when i come back for my plates, the other damage wont be that easy. Someone would have inspected that car when they took it in on trade so all i can say is i know someone knew and most likely dinged the trade in value only to sell it like it was top tier. Just to be clear i have bought 4 other used BMW?s over the years and 2 new ones from other dealers and they met my expectations. AutoNation now owns this dealership and i have purchased a new jeep from the auto nation dodge in spring and recent purchased a Ford Raptor (used) but in perfect condition so i dont believe its an auto nation problem.

Michael Vargo Dec 5, 2020

Donna / Im not happy with my service a BMW at the Woodlands location. I have a 2018 X 3 BMW where i bought my new BMW at Woodland location. My restraint light came on. I can hardly drive because this effect the seat adjustment and my husband’s legs are longer, and you cannot adjust the seats when the restraint is out. I must drive on my tip toes. This also affects the airbag and will not operate. They have changed out the fuse multiple times then had to bring it back again and they said it was a wire problem so again car in the shop nearly a week and got my car back to have it go out the next day. And now it is the seat module They brought me a small size car when i have a X3 were i have extra room . They did take the small car back and let me continue to drive the bigger size vehicle. I take time out on my weekends like i have nothing better to do on the weekends but to drive there and drive back 2 hours and at the Woodland location it has already has been 5 times where they did not fix the same problem. This has been going on for months. And this last time now the ambiance lightning inside the car all on the driver’s side does not work now and that just happened when i got my car this last time. I want to buy my car because it is a lease and i put a big payment down on the car already. I wanted to finance the car. They are calling me regarding refinance it however they do not even know my car is at their location being worked on again. I do not think their communication is very good between their departments. I was really offended right before Holidays they wanted me to bring loaner back so they can give me a small car nothing even compatible to what i have just to help with their mileage. Sometimes it is just the little things of appreciation. I have lots of patience, but this has just been so much of an inconvenience for me and i have nothing better to do but drive 2 hours at least once a month for several months

Donna CERROS Dec 2, 2020

I bought a car back in May 2020. When you want to buy a car, everyone is more than willing to help of course. I bought a warranty. I misplaced the paperwork for the warranty that said what it covered. I tried calling for weeks trying to find out this basic information. I spoke to the receptionist each time and was transferred to finance many many times and every time it always went to voicemail. I left some voicemails and no one ever called me back. I asked the receptionist to stop sending me to voicemails and let me please speak with a real person. She said it was one of their busiest days which I understand but at least call me back sometime during the day. I was willing to be patient and wait several hours but no one ever called. Everytime everyday I called the same thing was said to me, that everyone was busy. It’s like an impossibility to talk to anyone there. I did get ahold of my salesman and he explained to me some info about the warranty and he said he would send me something but I never received it. I contacted him and he never replied. Called today and asked to speak with a manager. This also took several times. She said which department and I said finance and she transferred me to a voicemail again! Then I called back and asked to please speak to a real person. So she said ok put me on hold and then it went to a strange auto message and hung up on me! OMG. Seriously impossible. Then I called AGAIN and she put me on hold again and finally after weeks of trying an actual human answered the phone. I told this person I had been calling for weeks with no solution. There was no apology and he didn’t seem at all friendly in any way. He looked up what I needed to know in like 30 seconds, what I had been calling for weeks about. Also, when I bought the car, I really liked the product they used to freshen it and wanted to know what it was. THIS ALSO TOOK WEEKS to find out. I got transferred to voicemails, no one knew what the stuff was, I kept getting the run around and never ended up finding what it ever was. After this experience, I absolutely hate BMW of The Woodlands and never want anything to do with them. They obviously do not care about customer service AFTER you buy a car. No point in ever calling for any sort of information except if you want to buy a car.

rac86quel Nov 27, 2020

My wife brought her X6 in for a 15K mile service. She was told by her service advisor we needed to pay for a required 500 dollar fuel injector cleaning, and that this is something new that is required by all BMW's from year model 2018 and higher. She was also told when you clean the injectors we needed a 30 dollar oil conditioner/additive. My wife gets home and tells me so I look up the service intervals for an X6 and it says nothing about injector cleaning at any interval. I am a VP of maintenance in charge of 100,000 fleet vehicles so I understand vehicle maintenance. I called the service advisor and ask if these are required services? After several questions trying to understand why we were being told this, she finally concluded with the answer that was nothing is required. I told her I was trying to understand why my wife was told this and that I looked up the service intervals and injector flush isn't a required interval. I said we leased this car with free service for the term of the lease. If I have to clean injectors every 15K miles I am not leasing/buying another BMW. She asked me to stop yelling at her which I was not, I was having a conversation in a normal but direct tone. Apparently she was getting flustered due to the fact that she did not have a good answer for pressing my wife that this HAD to be done now. She continues to inform me how direct injection works and she was totally wrong (My background is I am a master technician) and that if I didn't clean the injectors it would not be covered by warranty if the injectors carboned up because I neglected my service schedule. I do not believe the warranty comment to be true so we went from her pushing an aggressive sales job to down right deception. I find it hard to believe an unpublished service interval could void a warranty. I called and got the injector service stopped and assumed the oil additive would be removed and they did it anyway. We have never had an issue with this dealer but they have lost our trust.

Todd Hawkins Oct 13, 2020

Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office, so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service.

Bob Aug 30, 2020

It really pisses me off that I have to give even one star!! My problem is not with the sales person, it with the managers and the finance person that handles your paper work and all the final protection add ones that can only be added at that time. Once you walk out, that’s it. You can not add any protection to your car. I understand that and thought I had already learned that previously, well I was wrong again! Ladies!!! Be aware that their are men at this place that will take advantage of you!! A month ago I took my car to momentum bmw mid town because I live close to there. I found my car online at the woodlands location. I took my car in because one of my tires kept getting low. I also had hit some of my rims on curbs. I do that! I know I do that! I’m a small short women. I had a friend go with me to buy the car so I wouldn’t get taken advantage of. We said I need wheel and tire protection, cause I constantly hit curbs. We laughed and made fun of it. The finance manager and I’m sorry I don’t remember his name, said ok you got it. At no time did he ever mention that it didn’t cover cosmetic to my rim. That was the entire reason I got wheel and tire, cause I know I need it!! Seriously?!? The day that I took my car in for the tire I also planned on getting my rims fixed, I was then notified that my protection to my tires and wheels does not cover cosmetic. Right away I called the woodlands bmw and left a message for Derek the finance manager. She said he will call me back. Over the next week I called at least 5 more times finally I got to talk to a finance guy that got Derek to call me back after a week of trying!! That is the worst customer service ever! I told Derek that right in front of the finance guy that me and my friend told him I needed the wheel and tire protection cause I run into curbs and scratch my wheels up. One would think that would be the perfect time to say “ no this type of wheel and tire doesn’t protect scratches or cosmetic” We were not hiding that the entire reason I wanted it was for the cosmetic part, and in fact very blatant about it! Derek told me that he was going to email the policy department or whoever handles the protection plans, and see if it could be added and he would get back to me. 3 weeks later after leaving more messages I still have not heard back from Derek!! I am so disappointed with this place and will never be going back. Momentum will now be getting my business. So LADIES, listen up!!! Be aware of this place! They are liars and will take advantage of anyone. Unless you make sure in the print of your protection that it covers cosmetic, it doesn’t matter if you tell them you need it, they will still sell you the wheel and tire protection without the cosmetic part!! They should be ashamed of the way they are doing business!! DO NOT GO HERE!!!!!!!!!!!

Jade James May 20, 2019

Really disappointed in the service from this dealership. I bought my car hear but I like to go the the location on 1960 and 45 since it’s closer. After several non retuned phone calls from that location, I reached out to this location. They weren’t any faster in service but they did call to confirm my appointment. Unfortunately the person calling to confirm didn’t know any information about my car or my questions. Which is fine it’s different department. I call this dealership 2 times to find out more about my warranty’s, each time I get a promised call back and each time I was left waiting. I had my appointment at 8:30 am for a tire change. I drop my car off at 8:25 am. Met my advisor. He was kind. Told him everything I needed. And then left with a friend. Around 12 I call for an update- I was told that they were processing the claim from my my tire. (I have the tire protection package). The claim hadn’t been completed. I get back to the dealership around 3. No word on my car. I sit in the waiting room till about 5 still no word. 5:30ish. They walk up to me and say my car was ready. Why did it take all day to get 1 tire changed. Plus everything I wanted to find out about my car. They couldn’t tell me. I was told I’d get a call on Monday with the information. No call. I get a text on Wednesday saying “I haven’t forgotten about you. Is this your email” I’m like yes still no email. I love my car but now I feel like I shouldn’t have purchased it at any Bmw dealership. I should have gone with Sewell. I work in the Auto/insurance industry and I’ve never heard anything bad about them. My coworkers have rant and rave about what great service they provide. The available loner cars and the extra mile they go for there customers. I have nothing good to say about my dealership and It sucks. I want to brag and say how awesome my dealership is but I won’t recommend this place to anyone in good conscience. Really disappointed and if I didn’t love my car so much I would have traded it in at another dealership just so I don’t have to deal with the BMW dealerships. I live far away and It’s annoying I have to use my gas and waste and entire day every time I need something serviced in my car!! 😡😠😡

Kay Jasper Aug 31, 2018

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