I won’t go anywhere else for BMW sales or service! Everyone is professional, personable and friendly. I love my new X3! If you are in the market for a new BMW, go see Joe Swinney. 😎👍🏼😊

I came in for an estimate on an upper timing cover replacement after getting a diagnoses from another Autonation BMW dealership. Was quoted $3,500 and left the vehicle to be fixed. I was called a few days later and informed they were about finished with the vehicle and noticed the valve covers needed to be replaced before they could finish. Quoted another $3K+. I am quite annoyed and dissatisfied that every time I visit the Autonation dealers, what I am quoted ends up being doubled before I can receive my vehicle. The same thing happens at the Autonation Mercedes dealership. Although my vehicles are 10+ yrs old, they both have less then 60K miles, are garage kept and serviced routinely by their respective brand service departments. Only since I moved to Houston and have them serviced by Autonation do I experience this type of, in my opinion, price gouging. I have family members that own dealerships and I understand the service department is a profitable piece of any dealerships business, however when you start taking advantage of loyal brand customers, it leaves them feeling very unsatisfied. I will now have to look for other BMW/Mercedes dealerships that are not Autonation or look to one of the numerous authorized service centers.

God Bless everyone at BMW of The Woodlands. My special heartfelt gratitude to Chris Barker. What an amazing man! Wonderful service from the moment I rolled in with my disabled 550i. Chris jumped out of his seat and first asked me if I'm ok! People, please learn this. Putting human nature in dealing with a customer will take you very far in your life and career. The next day when Chris called, I could hear the sad tone in his voice as he said that my car needs a new engine. Luckily, I had extended warranty coverage from AUL and I had to do nothing but provide him the service record so that he could deal with the warranty folks. Chris arranged for a loaner for me and then also provided me with a rental car so that I could go home, as I was in town for work but live in Dallas. It took a total of 25 days to get my car back but all this time Chris took care of everything for me and I felt no disruption in my daily work commute. I got my car back with a brand new engine, fully detailed car inside and out, amazing and also half a tank of gas. I would highly recommend that you come to BMW of The Woodlands for service and perhaps a new/old car purchase. I know I will be going there and please forget those SWELL guys. They are thieves and I have proof of that as well. Chris, thank you so much and God Bless you and your family and yes I owe you a few beer's or a bottle of Scotch or perhaps both!

While the experience with the salesman was good, the overall experience was disappointing. Could not get the value in my trade which was a non-stock Jeep Wrangler with more upgraded parts than I could count. I get that, theres a formula, gotta offer what you think you can sell it for. But then when it came to the price of the vehicle we were buying Autonation has a “no haggle” pricing policy...even after we identified the used vehicle being purchased had 4 DIFFERENT WHEELS on it and they hadnt even noticed. AMG wheels run $500-600 each and they would offer no incentive or correcting this. In the end I grudgingly went thru with the deal because it was too close, but they’ve got to have some one pay attention to this, and unfortunately Social Media seems the only place this happens these days.

Service was done in appropriate amount of time. All questions were answered and Ben was a great and patient service advisor.

Thank's to Chris service sales advisor and mechanical team at BMW, great service, friendly and great Facebook deal for oil change, recall work etc. we will be back soon 👍🚘

Very professional dealership. I felt like a VIP. Great service

Exceptional service. Chris Taylor was highly professional from the first call all the way until we left with our vehicle. We will be back for another.

The process was fast and the advisor was very informative and courteous.

The communication between the Service Department and myself (Ben) and myself was superior to any service that I have ever had on any of my cars. Explanations were in depth and comprehensive. This is where you want to go to have your BMW serviced.

Good assistive, no hassle service.

The service was extremely awesome. I would recommend Thw Woodland BMW to all my friends.

Great service and prices. Steffan Petrocelli took excellent care of me and made the whole process super easy. Definitely getting my next bmw from this dealership.

Great service and customer care!

The sales person, Steffan Petrocelli, was very helpful and knowledgeable. And the finance person, Saad, was also very helpful and knowledgeable. It was an overall great experience for my wife an I.

Excellent experience. Joseph took excellent care of us. I love my new BMW

I had a very positive experience with BMW of the Woodlands people, especially Stevie. The vehicle I choose from an online listing was exactly as represented. I've had very different experiences with other sales where I'm told vehicle went through complete "inspection" then realized was not true. Very satisfied with my purchase. BMW has my confidence if you are wanting to buy a new or used vehicle.

I will give Jeff Whitaker my service representative a five star for always doing an excellent job

My salesperson was the best part of my experience. He followed up through email, text and phone as required. He was very responsive and continuously provided me updates and the required information. My only complaint is I asked him to check with his manager on a slight increase in my trade value. While they had the car I was purchasing at higher than blue book and comparable car price, as the car was above average condition. They estimated my trade car as average, stating they send pictures to Autonation corporate, who the prices car. They stated my car was clean, excellent condition, no accidents and low mileage for the year of car. My ask- was just to apply same logic to KKB trade value, as they did with justifying price on their car.

Excellent service! Least painful car buying experience we’ve ever had! Luv was superb and we really enjoyed working with her!

I had an appointment for a scheduled maintenance, oil change, and was told when I arrived it would be about 1 and 1/2 hour wait. Three hours later my car was finally done. I was not given any updates during my wait either. Very disappointing!

Excellent. Highly recommendable dealership.

Great dealership and great people

We were looking for a specific X3 - Luv was helpful, listen to what I was looking for and setting up appointments, very detailed going over the features, she gave us outstanding service!!

Thanks to Luv Terry for being kind and patient. She was very attentive to my needs and was quick to get the Mini expert involved to answer my specific questions.

Shaun was one of the best sales person I have dealt with, to purchase a car

Great service. Great advisor. Can?t ask for more.

We had heard good things about this dealership, so decided to use them for the first time. I reserved a used SUV using the Autonation system On Thursday which was supposedly “No one but you can claim this car until Monday”. I went in Friday afternoon with my family and the car was actually sold to someone else in the morning despite the “reserved” on their website, by someone who didn’t know it was reserved. I wish our agent had taken the keys when I communicated with him Friday morning that we will stop by in the afternoon. We were ready to leave the lot with the car and had showed up with the whole family, and there wasn’t anything in our budget range that we could buy instead. Therefore, this was a disappointing first experience for us and we don’t buy cars often, keep them for 8 years or so. They are now looking for a suitable car for us and let us know, but I am not sure if I should stay hopeful after hyping ourselves so much with the first attempt. I will update this review if a replacement is actually found. The agents were indeed nice and friendly though. Our disappointment is more about the system they work with.

Both me and my wife needed a car. David Quintanilla went above an beyond to help us and now we are driving two excellent vehicles thanks to him. He also helped a lot with the trade-ins. The rest of the personnel were also very friendly. I will definitely recommend this place to all my family and friends.

Both me and my wife just bought two used vehicles and I must say that David Quintanilla really went above and beyond to make this the best customer experience possible. He also helped a lot with the trade-ins and was very proactive to make sure we got everything we asked for. He always returned my text messages and phone calls which to me is key when doing business. The rest of the personnel was very friendly and attentive as well. If you want to get the best service at this location then ask for David and he will take good care of you. Thanks again David! 👍

The sales person was super nice as long as we are chatting to buy, I had an emergency call and I have to leave the dealership and she turn really mad and started treating me bad. I went back and by the car and was all dirty and a lot of little details that they can fix but everything was in a rush and never was fixed.

They were great. Jeff Whitaker was the best service advisor i've had in a long time. Even though they are farther than other BMW dealerships i will make the trip to BMW of The Woodlands, by passing BMW Midtown & BMW North. Because they are that much better. Service was great, i thought it would take two days to get my car back but they had the work done that afternoon. Anyway if your looking for the real BMW customer experience go to BMW The Woodlands

Seriously this is the way a car buying experience should be. BMW Woodlands has by far provided the best customer service and transparency from any other dealer I've visited. They respected my time and made me a great offer from the start. None of that -"Oh wait...let me get my supervisor to see what we can do" - Only to have 40 more dudes parade through the desk for hours with the same quote - you won't see that here! Matias (Mike) Velazquez is the man to see. He helped me from start to finish and made the whole experience FUN, as it should be when you're buying a car! I wouldn't buy a BMW anywhere else.

The air conditioning on my wife's car failed and she drove in both hot and tired. Rodney fixed her up with a loner car and had her on her way quickly which was a huge benefit. The car was fix quickly and entire experience was great.

Great service and customer support!

The first call I made about the vehicle I wanted, Brian answered, he has been the most understanding and helpful through this “forced” process. He made this experience beyond amazing for me.

Excellent - easy. My salesman Brian was superb! Informative, honest.

Bought a used BMW X5. Love the car and the sales staff was great with two exceptions 1) In searching for different color variations, they said they would bring a car up from Autonation in Katy to drive. They did not bring the car up and never followed up on it. I had to drive to Katy to drive it because I never heard back, then they said they were too busy. Understand being too busy, but not calling to tell me was what bothered me. 2) As I was finalizing the transaction for the car I bought, the salesman, John C, brought only one key. I asked if we could get a second key. He said, give me a few days. Bought the car, texted the salesman and he said the owner only turned in one key. I reminded him of our conversation, he said "Car had one price, as they all do, and was priced for one key." I love the car and would have bought the car even if the 2nd key wan't promised, but he did promise to get me the 2nd key and I don't like being misled like that over a detail that in the grand scheme of things didn't impact my decision to buy.

Service was good; however, they would not honor a maintenance warranty that was purchased when we purchased the vehicle. The Finance Manager sold it to us but they said they had no record of itnd the finance manager was no longer there. Hence, they charged us another maintenance warranty for $700 to cover the remainder of 48 mo/50K warranty. Very disappointed.

Friendly staff, no pressure, hassle free

Purchased a 2019 BMW 330i sedan, with 2015 BMW 320i sedan trade-in. Found the staff knowledgeable and helpful. Looking forward to many miles in a great vehicle.

My mom purchased her 2nd vehicle at this dealership. Our Salesperson was very helpful and knowledgeable. He made the transition to the new vehicle very easy.

My experience at BMW of The Woodlands was great due to our Car Specialist, Matias Vasquez (also goes by Mike for the folk who can't pronounce Matias). Matias was a joy to work...a ⭐️ ⭐️⭐️⭐️⭐️ star salesperson! Matias was able to get me into a 2020 BMW X3 lease for a great deal! My fiancé worked with him on this deal for probably a total time of less than 2 hours and we picked up the vehicle that same night. Matias made the whole process a super breeze and totally stress-free! Please, don't hesitate to go to him. Best car leasing experience ever!

This was the first time I went to BMW of The Woodlands, I usually go to the BMW dealership I bought my car from. The Woodlands are closer to my house and I had high hopes of going there in the future when needed. However, I found the service staff lacking in their customer service skills. They were less than friendly when I arrived with my car. When I came back to pick up my car they did not offer to go over invoice with me, explain what had been done, or ask if I had any questions, even though I was spending more than $3,000. I drove off thinking, in the future I will drive out of my way to my original dealership before I will return to The Woodlands.

The staff was very accommodating and professional. I did not have to wait long at all of my service. The facility is very nice.

Visited the parts departament and after waiting 15 minutes to be helped, the guy gave me a bad look for giving apart number and not the entire description of the car, then He simply says I don't have it. He didn't even give the option of placing an order until I asked. Very poor customer and selling skills.

I would definitely give BMW North of the Woodlands 5 stars ⭐️ ⭐️⭐️⭐️⭐️ And more if I could. They took my 2009 BMW 335 convertible and after many attempts at trying to find the cause of the engine trouble they made everything right and repaired my car. I’d like to thank my service representative Frank Khalife for his tireless attempt to repair my car. He and the sales manager went over and beyond in their customer service to our family. Thank you Frank and BMW north! We will definitely be back if we need service in the future.

Sales Agent wanted 300/Mo over what I was offered by BMW West and was not eager to work with me. Vehicles were very comparable. So I walked and went to BMW West paid 800/mo as opposed to 1100/mo for an M340 on the lot. If you want a good deal look elsewhere.

My service advisor Rodney Field was very helpful reviewing the issues with the used vehicle we had recently purchased. Fay in parts was also helpful with a few parts and questions we had.

I took my 740 in for a very needed checkup since I had it storage for over four years. They too their time and detailed the whole car... and did a FANTASTIC JOB... it looks and drives like "new".... with just over 36,000 miles on the odometer. Thank you BMW of The Woodlands.

Drove up from Houston to get a good deal! Highly recommend!!

I purchases a used vehicle last week with the assistance of the very friendly and helpful sales advisor Stevie. When i contacted her, she was very attentive, and took the time to discover what i was looking for, my price point, and any features that were important to me.Stevie very quickly amassed a list of choices for me, and sent me all the documentation so i could reserve the vehicle i liked. She never made me feel pressured or obligated to do anything, and kept me informed every step of the process. If you're looking for new or used vehicle, Stevie and the helpful staff at BMW of the Woodlands are a safe bet for a satisfying experience.

John Conner was a super.nice. I personally hate car salespeople, but John was not pushy and was super pleasant to do business with.

Regrettably leased a brand new 2020 BMW M340 from here a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure. To my detriment, I trusted her - took her for her word. Because I mistakenly assumed she was a knowledgeable CA, I did not check to confirm for myself before driving the vehicle off the lot. The door ding and shampoo stain have since been removed/repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Alternatively, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". This was unprofessional to say the least. Worth mentioning to any prospective buyers, lessors, etc. considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst transactional experience and the most unfavorable deal I have ever received on a vehicle. Note: BMW offered no discount on the MSRP whatsoever ( I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP, where BMW Woodlands and my CA were unwilling to negotiate. If you go to BMW Woodlands, be cautious given my experience. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA). I feel like my experience would have been better, and I would have gotten better value had I worked with another CA or  just gone elsewhere.   Judging by most of the other reviews on here, looks like I am in th eminotrity and an exception. I wish I had something positive to say - but this was my experience and I do not.

The service met my expectations however they do lack a sense of urgency and understanding a customers priority and needs

3 hours waiting for an oil change ...too much

I purchases a used vehicle last week with the assistance of the very friendly and helpful sales advisor Stevie. When i contacted her, she was very attentive, and took the time to discover what i was looking for, my price point, and any features that were important to me.Stevie very quickly amassed a list of choices for me, and sent me all the documentation so i could reserve the vehicle i liked. She never made me feel pressured or obligated to do anything, and kept me informed every step of the process. If you're looking for new or used vehicle, Stevie and the helpful staff at BMW of the Woodlands are a safe bet for a satisfying experience.

Regrettably leased a brand new 2020 BMW M340 from here a few weeks ago. Upon retrieving the vehicle, it had a ding in the rear passenger side door, shampoo stains in the trunk ( was obviously not inspected before pickup or turnover) and come to find out the wrong tire/wheel set-up ( not staggered ) - despite my being informed by my CA that the vehicle included a staggered structure. To my detriment, I trusted her and took her for her word. I assumed she was a knowledgeable CA and did not check to confirm for myself before driving the vehicle off the lot. The door ding and shampoo stain have since been repaired by BMW, however no restitution was offered for the inconvenience of having to return to the dealership 2 times after purchase and I was not even offered the courtesy of an apology for being ill advised about the vehicle being staggered. Instead, I did however receive a cheeky reply from my CA - "well silver lining- at least now you can rotate your tires". Unprofessional to say the least, adding insult to injury. Worth mentioning to any prospective buyers, lessors, considering transactions with BMW Woodlands, this is my 3rd BMW and having worked with 3 different dealerships - this is by far my worst experience and the worst deal I have received. Note: BMW offered no discount on the MSRP whatsoever ( I have always received discounts in the past). I know for a fact now, that other dealerships are offering credits and discounts off the MSRP. If you go to BMW Woodlands, be cautious given my experience. If you do decide to use BMW Woodlands, I would also advise not working with Chloe (my CA) and to beware of their predatory pricing and sales tactics. I feel like my experience would have been better, and I would have gotten better value had I worked with someone else (another CA) or just gone elsewhere. I wish I had something positive to say - but I do not. If I could give zero stars I would.

I have bought 4 BMWs from this dealership and even though I now live an hour away from BMW Woodlands, in my opinion there is literally no other dealer in Houston as good as BMW Woodlands. Jeff is my service advisor and HE IS AMAZING! I will only buy and have my car serviced at this dealership.

The service department at BMW The Woodlands is always so friendly and professional, and I cannot say enough good things about our service consultant Katherine. The team makes the experience seamless from drop off to pick up. I highly recommend them!

Came in for a cosmetic repair and they found three major mechanical problems needing repair and were covered under Warrenty. They get me a loaner car and My service advisor Katherine Zaruba was amazing. She truly is a auto repair expert. Great experience! Roberta Jaeger

Honza was very efficient. Got with me did walk around, was prepared for my appt. even addressed needs after I left. Car was done in day and half. BMW Woodlands is the best. Bought car here and service car here. These guys are awesome

Jeff is the BEST!!! I was about 1000 miles from a service that was due when my check engine light came on. I drove immediately to the dealership and within one hour, Jeff had my car in with a technician and me out the door in a loaner. AMAZING service! Even though I now live on the West side of Houston, the drive to the Woodlands is worth it when I need to buy a new car or service my BMW. I won’t go anywhere else!

Honza is awesome. I will continue to buy and service my car here for life

Would not recommend and will not purchase another vehicle from BMW The Woodlands. I have not had good service once. Today 2 managers walked off and told me to hunt for a guy in a burgundy shirt for help while they went into an office full of men hanging out. All I needed was someone to check my tires because the dashboard sensor alert came on. So I had to hunt someone down for help. Not one other BMW employee offered any type of assistance. This is my 3rd BMW and I’m done!

Don't know about you, but to me buying a car is a stressful experience. I will say that David of BMW of The Woodlands made it as stress-free as possible. We had an appointment, and were in/out in a little over two hours driving home in a brand new BMW. I'm not certain why I had to finance a portion of the new car; I was prepared to write a check for the full amount. We could have avoided all of that credit report unlocking and credit application hassle if I'd been allowed to simply purchase it outright. But so far, I'm very happy with my purchase. This review applies to the sales department of the dealership only. As of now I have zero experience with the service department.

I went in to get an oil change and tire rotation. They changed my oil and rotated my tires I believe. I left later that afternoon to Paris Tx. When I stopped at a gas station a customer notice both my front tires are showing steal. I should have been made aware of this from BMW before I made such a long trip. ************UPDATE*********** BMW of The Woodlands is a stand up place that truly cares about it's customers. they called me out on this review immediately and corrected their mistake. They more then made up for it! THANK YOU "HANS" AND BMW OF THE WOODLANDS

I went in to get an oil change and tire rotation. They changed my oil and rotated my tires I believe. I left later that afternoon to Paris Tx. When I stopped at a gas station a customer notice both my front tires are showing steal. I should have been made aware of this from BMW before I made such a long trip.

Good experience. Nice people, beautiful facility, fair price on used BMW.

Awesome experience with Billy. Will definitely go back and refer colleagues.

Working with Luv was the most enjoyable experience I've ever had in purchasing a vehicle. They gave me the price, I countered with what I was willing to pay and an hour later I was driving off the lot! Will recommend to ALL !

About a month ago, I went in to the dealer with high expectations after visiting other dealers. I was greeted by several folks and someone even guided me to my sales person, Javier. Javier politely explained every detail about the car I was interested in during the test drive. During the buying process the manager came by and greeted me as well. Things were a little confusing at first as this was my first purchase with them but, Frank answered my questions and did everything possible to satisfy my needs and make me a happy customer. Even after buying the car, I have been treated with the upmost respect everytime I enter the dealership including my salesman Javier who checks on my even if I am there for service items. I can clearly see this dealership works as a team and goes above and beyond for their customers. Thank you BMW of the Woodlands!

Thanks for you service ............................

Terry luv is very nice sales person she made our car buying very easy very polite if you thinking about buying go see her I will recommend thank you luv

Words can not express just how amazing the ENTIRE team is at the BMW of the Woodlands location! I have driven several different BMW's for the last 10 years in three different cities. Not one dealership I've used in the past comes remotely close in comparison to the way the whole team made us feel. They were all top notch professionals that made a normally stressful event relaxing and fun. I even took my whole family along. We are so glad we now call BMW of the Woodlands home! Thank you all for everything!

1st class dealership, BMW or otherwise! Bobby, the service adviser, was very informative. Listened to what I asked and setup an appointment for that afternoon. When I arrived, he told me exactly what they were going to do for me and an estimated time it would be ready. Just a note, it was ready before their estimate which was great. He also gave me a history of my car and the past maintenance as I was not aware of what was done before. This is my BMW dealership and the place I will take my car for all service.

By having better service managers. I came to by a set of 4 tires for my BMW M4 and had a minor issue in the back where I had accidentally pushed my rear view camera into the cabin behind it while trying to open the trunk. All it needed was someone to open and push it back out. Frank in service by his body language and demeanor made it very clear that he didn't want to be bothered. I was told that I should just go to the parts department to get tire prices as that would be better than him pulling it up due to some technicality etc. He then told me just to open the back cabin (which has pop-able screws by the way I realized later), it would be 1 hour of diagnostic and another 1 hour to push the camera out. Basically totaling 300 bucks for something as simple as opening a rear cabin with pup-able screws which I didnt know at the time. It is clearly obvious that service managers at BMW may not be compensated based on customer service and general up-selling. I had been to BMW West previously and was treated amazingly by the service manager there. The service manager actually would walk to the cars there as opposed to Frank sitting on his chair in an empty bay. Now I will be taking my car to Katy from Woodlands because I get better customer service there. This is not about cost. It is about your lack of compassion to even look at the problem at hand but sadly service managers like Frank would rather throw cost in an effort to get the client to just go away. I'm not a rocket scientist but this guy is costing you money.

This is the third BMW we have purchased from Javier Castello and BMW of Woodlands. We travel from the westside of Houston (Katy and Cypress area) to the Woodlands because the service is exceptional. We highly recommend Javier Castillo as your BMW expert whether you are test driving, purchasing or servicing. Javier is very efficient as well as the BMW of The Woodlands team to create a seamless experience.

Jeff Whitaker is just fantastic. I cannot say enough great things about this guy. I have a 9 year 7 month old X5 in great shape with a major problem. He worked with us and found a BMW 10 year extended warranty on the issue we had. All repairs were covered. If it wasn’t for his hard and diligent work ethic, we would has been out a very lot of money or out of my wife’s favorite all time BMW X5. Thanks again for all your help in this matter Mr Jeff Whitaker. He is one of the many reasons BMW of the Woodlands is so fantastic. We bypassed two other BMW dealers just to go there. It was worth the extra time and miles. A beautiful modern and highly technical dealership.

Great personal service! My advisor, BIlly, kept me up to date on the repairs and was very knowledgeable of my particular model, even though it is 14 years old! Their technicians are Master Certified and my repair was done quickly and professionally. Bonus points - it was shiny clean when I picked it up. This is my first BMW and they have earned my service.

The low engine oil warning came up so I made an appointment at the dealership. No loaner was offered because supposedly this dealership does not give them out unless you need major repairs. When I brought the car in that Monday I was told that it probably just needed an oil change. Tuesday morning my service advisor called and said I needed an oil change and that if there was a leak it would be covered under warranty. Then I didnt hear back I had no loaner because this was supposed to be an oil change. Wednesday I called and left a message for the advisor. Finally late Wednesday afternoon I got a call. The car did have an oil leak and it also needed $5000+ in repairs. I was flabbergasted. I texted her and asked her to get an appraisal on the car. This is our second BMW and frankly after that lemon of a car I should have learned my lesson and stayed away from BMWs. I texted the advisor on Thursday after 24 hours and no response about the appraisal. Finally she texted back that they would have one Friday morning. Friday afternoon I contacted her again. This time she put me in contact with the appraiser and his quote shocked me. What's worse was the way he delivered it. There was no lead in, no "I'm sorry", no customer service whatsoever. Frankly the whole week that car was there was a negative experience. There was NO customer service. There is absolutely nothing positive I can say about that dealership. This is not the first time I go to that dealership and leave feeling like a second class citizen. The customer service there is non-existent. I will NOT recommend this dealership to anyone.

Jeff Whitaker is just fantastic. I cannot say enough great things about this guy. I have a 9 year 7 month old X5 in great shape with a major problem. He worked with us and found a BMW 10 year extended warranty on the issue we had. All repairs were covered. If it wasn’t for his hard and diligent work ethic, we would has been out a very lot of money or out of my wife’s favorite all time BMW X5. Thanks again for all your help in this matter Mr Jeff Whitaker. He is one of the many reasons BMW of the Woodlands is so fantastic. We bypassed two other BMW dealers just to go there. It was worth the extra time and miles. A beautiful modern and highly technical dealership.

Had a great experience with Luv and her team. Wasn't expecting to buy, but was offered a great deal so went ahead and pulled the trigger on the X5. Very happy with the car.

Always excellent service from this location. Outstanding customer service from Jeff and Carla.

Just bought my first new BMW and I have to say everyone was outstanding. Luv Terry was one of the best sales I’ve ever worked with. Luv, Frank and the others were very attentive and answered all my questions. Will definitely be a repeat customer!

While I was very pleased with my Salesman, taking delivery of the car took much longer than what should have been normal. The vehicle I purchased was a certified BMW which by nature should take some time going through the certification process, but it ended up taking over a week.

I had an amazing experience at BMW of The Woodlands. I have driven German cars for over 15 years because of their overall excellent reputation. BMW of the Woodlands had the largest selection of the BMW I was wanting to buy. The sales associate was helpful and knowledgeable so I could make the best selection. The whole process of buying a car is overwhelming and all the associates I met (sales, technology genius and financial) made the experience easy and enjoyable. After my purchase I have had a couple of phone calls and emails to make sure I am happy and that I understand the vehicle operation. Great experience overall.

Advisers are very professional. I was early and Paula was quick to respond and help me so I did not have to wait long.

Great service yesterday!

The redesign of the service department at The Woodlands BMW is wonderful. The bays are air conditioned and someone comes to your door the moment you enter. My appointment was with Jeff and all I can say is thank you for hiring Jeff Whitaker. He is thorough, knowledgeable, and customer service, plus! I have to say that BMW service always does a great job but after this visit I could honestly tell that my car ran better!

Great customer service and excellent work on the vehicle.

I don’t know that I would try to buy here again but as for the service, I highly recommend my advisor. Jeff Whitaker has been my service advisor for years and he has always taken great care of me. He makes me feel like a priority and a friend. Jeff has always gotten back to me in a timely manner and he always makes sure I have a car to drive or a ride home if I don’t need one. Jeff never rushes me and listens to my concerns and is very detail oriented and honest. As long as Jeff is there as my advisor, I will be a return customer! Thank you Jeff for always taking care of me and being such a great advocate for me, my family and our bmw! You are worth your weight in Gold my friend!

We had a great experience buying a car from them. Our Sales person,Javier, was knowledgeable, timely and not pushy. These are things I look for in a great sales person. The process was smooth and their follow up after the purchase goes above and beyond anything I’ve experienced before with other dealerships. I would highly recommend buying a car from them.

I bought 330i from Steven Lutz and Javier Costello. Eric Bowen helped me with financing. If you want to try what it's like to buy a car in 21st century, try BMW of The Woodlands. I reside in Austin and Steven reached out to me after I showed my interest in one of their vehicle. We communicated via email and text. We agreed upon sales price and Javier helped me with right applications process. The total time at dealership was 25 minutes. 15 minutes for paperwork and 10 minutes to move my things out of the vehicle I was trading-in. Why haggle and spend precious weekend/free time at dealerships when you can absolutely do all your research online and make the deal away from the dealership.When people say "they went above and beyond" I imagine it's what my experience was with BMW Woodlands. Steven gave me a call, gave me all the details and most importantly, was very approachable, unassuming and easy to talk to. I know he listened to what I was looking in a vehicle because he came back with the right car and right price the first time. Javier went above and beyond by staying later (I arrived at the dealership 7:10 which is 10 minutes past their closing time on Saturday's) and making sure I had everything. When he found stuff in my trade-in vehicle that I needed, he overnighted my stuff to my Austin residence. Eric never pushed too hard and made me feel uncomfortable for declining extended warranty options. I've never sat in a finance office for less than 45 minutes before here. I recommend it. Even if you're not buying a BMW, I would recommend visiting so you can at least benchmark the experience because this dealership is the benchmark.

Billy the Service Writer is absolutely wonderful to work with and we will highly recommend BMW of The Woodlands to everyone!

If you?re in the market for a BMW, or maybe even if you?re not, you should definitely stop by BMW of The Woodlands. Ask to speak with Steffan and prepare to be blown away by knowledge and attention to detail. The whole dealership operates like a well-oiled machine . Jared in Finance is also a true asset to the BMW-oTW team.

Love our new X7!! Loved our sales person Stevie. She came in on her day off to help us as we called to request her because she was recommended by a friend. She was so happy to help and when it came down to just signing paperwork, I kept trying to tell her she could go home and she insisted on waiting with us and watching us drive off the lot in our new car. She was so great and knowledgable and didn't guide or force us into anything we didn't need or want, which I really appreciate as that is not the norm when buying a car. I usually hate buying cars because of all the cheesy sales people but this experience was great. Even the finance people were so friendly and quick and made everything easy and comfortable. Eric was the finance guy and was very easy to work with. Both of these people are responsible for us now being BMW people and we will be repeat customers. Thank you!

Went to the dealership to shop for a new I8 to lease as my 2016 I8 lease was coming to an end in August. In my online research on the BMW USA website I discovered huge lease incentives for the 2019 I8. BMW USA was advertising lease rates as low as $1099 per month with $6000 down. Of course this was without tax, title and license. When I sat down with the sales associates they informed me on the first "go round" that I would have to put down $12000 and my lease payments would still be up around $2000 per month. I then informed them about what USA was advertising. They "reworked" the numbers and now the payment would be about $1300 per month. I informed them that I was buying that day and they would have to do better than that. Told them I would put down $7000 which would include my last payment on the I8, all tax title and license fees and I wanted that $1099 a month. Guess what, one more time to the sales manager and we came to $1086 per month and all my terms were met. Why am I giving them two stars then? Well what an insult to me as a buyer to start so high in a negotiation. The car went from $150,000 to $110,00, amazing! A dealership can "shoot for the moon" but should not "shoot for Mars"! BMWs are very overpriced, do your homework, if you pay anywhere near MSRP you are not an informed buyer. Will never buy from The Woodlands store again, and this is my seventh BMW. Go to the North store on FM1960, much more professional!

I came with a check to buy a car. I was made wait two hours so that I could sit in front of a ‘finance’ professional to go over high margin upsells that I made clear at the purchase I was not interested in. A very painful and disrespectful experience. My first BMW purchase. Maybe my last... if I have to buy from BMW of The Woodlands.

My service representative, Jan Hajicek, and his service manager, Carla Waddell, are service people with knowledge and a work effort that will impress even the most cynical among us. My family has several BMW cars and we have been customers of BMW for close to 20 years. Our loyalty to the brand has paid off in the form of loyalty returned to us by BMW and BMW service at the BMW of The Woodands. We are pleased that they care about us and our cars. Thank you.

Didn't buy

Had the best experience buying my new X5 from Brian! He was knowledgeable and really made sure to take care of us. (New to BMW) He took care of everything and the finance guy was so awesome and not pushy at all! The whole experience was amazing. Will never go anywhere else!

My wife and I dropped in this Saturday with no appointment to look at the X5 SUV's. We were immediately greeted by Brian and had nothing but a great experience. They worked up the exact deal we were looking for in a timely manner, and we drove off the lot in the exact car my wife wanted. We were loyal to Mercedes, but have now made the switch to BMW thanks to Brian and the team at BMW of The Woodlands.

BMW WOODLANDS, with its newly remodeled showroom and service bay area is always sparking clean and ready for your vehicle services. As you drive into the aircondition bay area your service advisors are there along with service assistants, eager to get your vehicle scheduled services started. Whether you scheduled for a loaner vehicle or just wait for in their beautiful and comfortable lounge, which have all the amenities that you would expect from a BMW dealership, as well as a complimentary car wash. They seem to stick close to the approximate time that you are given for the work to be completed, however, if they run into a snag their have great communications to let you know. This is not the first time I have had one of my vehicles serviced here so if I had to rate, BMW WOODLANDS, I would rate them 100/100, or AAA++++. If you want you vehicle serviced right the first time you owe it to yourself and your vehicle to give them a try.

Thanks for the excellent service when I brought my car in last week!

Luv and the entire team at BMW of the Woodlands were awesome to say the least. They went out of there way to make sure my wife and I were taken care of. I must admit that I hate car shopping but this team made this a pleasurable and professional experience. I look forward to doing business there in the future!

I was hoping google had a option for 0 stars!! I’ve bought almost 500k worth of cars from this dealer within the last 5 years & they have completely changed all there policy’s and the way they treat a repeat loyal customer! I’ve always brought my cars in for a service and due to my schedule and how far I work I don’t have the time to wait 2 to 3 hours for them to check or do maintenance on my car so before they would always give me a loaner for the day without questions. Recently I called to make an appointment and they told me I’d have to wait 3 hours or get a “Uber” to drop me off at my work place (downtown) ! It honestly to me by surprise that an advisor would tell a customer that. Again I’ve bought 8 plus cars from there and have never been told that! I will no longer be doing any business at this dealer or with BMW!! They’ve changed there warranties and charge for basic things like oil changes brake pad replacement alignment etc, which was all included before when you bought a BMW!!

you do not know when a customer picks up in the US vs Germany! Not a very good system.

We had a awesome first time experience with the service department at BMW of The Woodlands! Ron Gathercole took care of us like family. He offered great advice and provided exceptional customer service. Our car was serviced in a timely manner as promised and we really appreciated the communication throughout the day. We will be back, and we will specifically ask for Ron.

My husband and I were treated with the utmost respect and professionalism which lead to a 2 vehicle addition to our family!! Luv, Steven, Jared and team were awesome! We kept them well past closing time . Can’t ask for better service and care.

Great car buying experience. Brian Lowden is a very professional car salesman and very courteous. He has very good knowledge of the cars he's selling. Price negotiation was very straight forward and transparent. Entire staff in this dealership are great. Had to travel 60 miles from my home to this dealership to get an awesome deal. If my next car is a BMW I'll come to this dealership again.

This is our very first BMW. As soon as I submitted the form to reserve the car to the final paperwork, Josh made the entire experience simply amazing. If you are looking for a new car, I highly recommend this dealership and especially, Josh.

Excellent customer service, I'm happy with my car, Javier was amazing helping us with our first BMW. Thanks

I've been shopping for a car for 3 months,started working with joseph swiiney and we just couldnt find the perfect car for us.three months later we showed up at this dealer again to look for a vehicle which it had been sold that day but lucky for us joe was here and he found us another one.5min and quarter of a mile later we knew that we found the car that we wanted and needed.needles to say joe was a perfect gentle and respectful salesman that we always hope to find but very rarely do.thank you joe

Service department is suppose to be to HELP service a customers vehicle not make a difficult to set a appointment. Frank on service is the most rude person there I’ve spoke to.

Service was great. Billy Todd did a great job explaining the issues and took care of them without hesitation even though I had no appointment

Sean Engle is a terrific sales manager! Very knowledgeable and professional!

Jeff Whitaker is my service advisor and he always goes above and beyond to fit my schedule and help me with my vehicle. Great at his job! And great personality with customers.

The customer service at this dealership is amazing! Vanessa was wonderful and so accommodating. She came in on her day off to show me the car I was interested in. There was a rattle and she got it fixed. Jared in finance was so kind and efficient. These 2 made my experience one of the best ever! I would certainly buy another car from this dealership!

Fast and friendly service!!

This was the best transaction ever. Vanessa was great! I drove 31/2 hours to see the car I wanted. I could only come on one day that week and it happened to be her day off and she came in! The car had a rattle and she got it fixed! The dealership even let me keep my other car there overnight because I didn't have another driver at that time. Jared Jones in finance was amazing! He made the whole process so easy. I would certainly buy another car from this dealership!

Friendly and knowledgeable staff. They were extremely helpful, and I love my new SUV. I highly recommend checking them out when you're ready to buy.

Ron was one of the best advisors I have worked with. He made the process easy, everything was just as he said it was going to be. Thanks Ron

Great service - wonderful customer experience. Thanks Ron!!

Great service! Came in with a screw in my tire on my 2018 X2 xDrive28i I had just bought in April 2019. They advised will replace the tire since had run flats and tire maintenance package was already active in their system.They gave me a loaner car since tire was not in stock and would be the next day to get it. Loaner car was a brand new 2019 X5-awesome ride by the way! Honza was awesome and polite and listened to my questions and let me know everything going on.Came in next day after work and picked car up.Rides awesome now! Definitely will take my car back to them for all services!

Stevie Montalbano provided a pleasant buying experience without the high pressure sales tactics. Furthermore, the deal that we ended up with was outstanding. I highly recommend Stevie as your salesperson.

Selling back my deceased step dad's BMW was super easy at this dealership. Stevie was wonderful to work with, she explained all the steps we would go thru and we knew about how long it would take. The price we received for this vehicle was extremely fair. I would recommend them if you have a vehicle you need to sell back, you won't regret the trip. Thank you for making it so easy BMW of The Woodlands!!!

I had the pleasure of working with Ron G., a highly experienced service advisor. His technical explanations relating to my 2011 Type 335d made much sense and were greatly appreciated.

Great experience. Salesman, sales manager, finance associate were all pleasant and helpful. Made the car buying process as easy as could be.

They sold the car I had already placed a deposit on and then lied about it . I was brought to BMW of the Woodlands with a staff member from another Autonation dealership and test drove a car I was buying for my mother. I decided to buy it and immediately contacted my sales person to put a hold on the car. within when we got back, I signed the contract and put a deposit down within an hour of test driving the car. Three days later, when my dealership asked for the car, they were told it was sold to another person, who had been waiting for me to finish my test drive and make a decision. even though I had a contract and deposit in place. When I called BMW in the Woodlands, I was told that the car was off with its new owner on the Saturday of my test drive. Absolutely unacceptable and despicable! Then, to pour salt into the wound, I get an email from BMW in the Woodlands asking how we are enjoying the new car and could I please leave a review? I'm was so happy to leave this review that I even set up a google account to do it! They asked for another review on Facebook also and I will be happy to oblige! I have contacted the corporate office, though I doubt they will do anything. In summary, these people will lie and cheat to make their deals. Do not trust them!

They sold the car I had already placed a deposit on and then lied about . I was brought to BMW of the Woodlands with a staff member from another Autonation dealership and test drove a car I was buying for my mother. I decided to buy it and immediately contacted my sales person to put a hold on the car. within 10 minutes if the test drive. When we got back, I signed the contract and put a deposit down within an hour of test driving the car. Three days later, when my dealership asked for the car, they were told it was sold to another person, who had been waiting for me to finish my test drive and make a decision, even though I had a contract and deposit in place. When I called BMW in the Woodlands, I was told that the car was off with its new owner on the Saturday of my test drive. Absolutely unacceptable and despicable! Then, to pour salt into the wound, I get an email from BMW in the Woodlands asking how we are enjoying the new car and could I please leave a review? I'm was so happy to leave this review that I even set up a google account to do it! They asked for another review on Facebook so here it is! I have contacted the corporate office, though I doubt they will do anything. In summary, these people will lie and cheat to make their deals. Do not trust them!

Great experience. Salesman, sales manager, finance associate were all pleasant and helpful. Made the car buying process as easy as could be.

The worst BMW dealership in all of Houston!!!!

I purchased a CPO X5 from Jordan Thomas at BMW of the woodlands. It was my second car purchased from him in the last year. Both purchases were an excellent experience. I feel I was treated well, received an excellent price, and he took the time to ensure I got the right vehicle, No high pressure sales nonsense, both purchases I had him bring cars over from other Auto nation dealerships so I could compare the BMWs I was interested in at one place. Any minor issue we had Jordan worked hard to resolve and I will be returning to BMW of The Woodlands when I am ready for my next car.

From drop off to pick up my experience was astonishingly comfortable. Bobby was professional and efficient. He communicated accurately and weighed all decisions with me prior to beginning the service. Scott felt like a careful advocate with the loaner car. This device department has evolved into one of the best in Southeast Texas.

BMW of The Woodlands has great people in all areas from sales to service. The cars are pretty good too :-)!

Brian was great. He was very knowledgable, and helped us pick out the perfect X5. Loved our experience!

I'm relatively new in the area and brought my M3 in for service at this dealership. I found that this dealer did not measure up in terms of customer service or care that I've come to expect from previous dealerships. In fact, the contrast with the Mercedes dealership in town (where I'm also a customer) is truly staggering. I scheduled my car for service, this time to get 3 factory recalls fixed. The person on the phone informed me that they could get me scheduled ASAP, but didn't have any insight into the recalls that needed to be performed or how long it would take / if parts would need to be ordered. I asked about a loaner but was told that wasn't an option as I didn't buy my car there. So much for going above and beyond to earn me as a customer, but that's fine. Next, I arrived at the dealer 10 minutes ahead of my appointment. I was told that my service advisor was at lunch and to just stand their and wait for him. For one, I'm a believer that if you're not early, you're late, and I would expect someplace that valued customer care to schedule this way. This wouldn't have been an issue if I wasn't just left standing there like I was waiting on a bus. I'd imagine that a place with a true culture of customer care would have had people jumping up to step in and help, even if I wasn't their customer. Someone eventually helped me, and I told them that I had the shuttle scheduled. Service Advisor (SA): Ok Me: Where do I pick up the shuttle then? SA: I'll call him. Me: Do I wait here or out front? SA: Go have a seat in the waiting area. It could be a while. As mentioned, this is a fine, but below average conversation. Contrasting with my first appointment with the local Mercedes dealer: SA: It'll take us just a few minutes to pull your loaner around, so let me show you around our waiting area. *proceeds to give me quick tour and show me around and make sure I'm comfortable* It's the difference in shopping at Walmart vs Bloomingdale's, and I'd expect the Bloomingdale's experience from my BMW dealer. I proceeded to ask how long it would take and was told that my actual service advisor would call me and let me know. I was a little surprised that he didn't stop in to check in on my while was waiting on my shuttle, but I suspect it was because the first guy gave him no or very little update. The shuttle took 30 minutes to arrive. Once the driver arrived, it was a great experience. He was kind, helpful, and easy to talk to. I got a call later in the day that the car was ready for pickup. All of the service was completed as expected, and though my service advisor wasn't there when I picked it up, pickup was normal. Again, two stars because everything was fine, but I've come to expect more than fine for my service experience.

Highly recommend BMW of The Woodlands! Prior to my visit I searched there inventory and chosen a few X3 SUV’s that I was interested in. I met with Luv Terry who gladly showed me each vehicle, took her time with me ensuring I was picking the SUV I wanted. Thank you Luv you made my experience easy and thank you to the staff for your hospitality. Love my new X3 SUV!!!!

Our service tech did a great job of answering my questions and explaining what needed to be done. And the jobs were done in lees time than originally anticipated. Great experience!

The nicest down to earth people!

Amazing dealership. Other dealerships don’t even compare. My sales representative Stevie is highly knowledgeable, respectful, and caring. The preowned vehicle I purchased was in amazing condition. BMW The Woodlands is a dealership that all others should strive to emulate.

1st time here. Very knowledgeable and helpful. Will be bringing my 550i here regularly.

I scheduled an appointment to get my car repaired and after giving them all of my info, was confirmed over the phone and via email for a loaner vehicle. After diving 45 minutes to get there I was told that my car was too old for them to grant me a loaner vehicle, as consolation I was condescendingly offered “a ride to the mall or something”. Not only would I have been stranded, but I felt extremely insulted and ended up leaving without having any of the work done. I called to speak with a manager who was very apologetic and said she'd investigate and call me back....only she never did. My entire experience was disgustingly pretentious and rude..like a scene from Pretty Woman because my car isn't new.

I was treated very rudely and dismissively at the service shop because my car is older (a youthful 2004). It felt like a scene from Pretty Woman. If that is the attitude of BMW owners and clientele, then I am embarrassed to own one. I was prepared to spend money on necessary repairs but after the way I was treated, I left and will be going elsewhere.

I scheduled an appointment to get my car repaired and after giving them all of my info, was confirmed over the phone and via email for a loaner vehicle. After diving 45 minutes to get there I was told that my car was too old for them to grant me a loaner vehicle, as consolation I was condescendingly offered “a ride to the mall or something”. Not only would I have been stranded, but I felt extremely insulted and ended up leaving without having any of the work done. I called to speak with a manager who was very apologetic and said she'd investigate and call me back....only she never did. My entire experience was disgustingly pretentious and rude. Apparently unless your car is new, your business isn’t important to them.

Had the pleasure of buying from this dealership. Our salesman was Steffan and he was so down to earth and was not pushy at all! This was by far the best experience I have ever had when buying a car! They made the whole sale so fast and easy! Highly recommend this whole dealership and make sure to ask for Steffan!!

I have used several other BMW dealerships to service my cars over the past 8 years. BMW of the Woodlands surpassed all the others by far! From my initial call to make an appointment, to driving into the pristine bays at the dealership, to picking up my car, I couldn’t have asked for a better experience. My service advisor Chris H. listened to my concerns patiently and made sure he understood the issues before taking the car. And although no one likes to be without their vehicle, because I was given a very nice, current year loaner, instead of an older, worn out one, leaving my own vehicle was much easier. Plus, I appreciated the time they took to ensure my issue was resolved successfully. Not only will I return to BMW of the Woodlands for future service appointments, if the sales side is as outstanding as the service side, I will be purchasing my next vehicle from them as well.

great service department

It really pisses me off that I have to give even one star!! My problem is not with the sales person, it with the managers and the finance person that handles your paper work and all the final protection add ones that can only be added at that time. Once you walk out, that’s it. You can not add any protection to your car. I understand that and thought I had already learned that previously, well I was wrong again! Ladies!!! Be aware that their are men at this place that will take advantage of you!! A month ago I took my car to momentum bmw mid town because I live close to there. I found my car online at the woodlands location. I took my car in because one of my tires kept getting low. I also had hit some of my rims on curbs. I do that! I know I do that! I’m a small short women. I had a friend go with me to buy the car so I wouldn’t get taken advantage of. We said I need wheel and tire protection, cause I constantly hit curbs. We laughed and made fun of it. The finance manager and I’m sorry I don’t remember his name, said ok you got it. At no time did he ever mention that it didn’t cover cosmetic to my rim. That was the entire reason I got wheel and tire, cause I know I need it!! Seriously?!? The day that I took my car in for the tire I also planned on getting my rims fixed, I was then notified that my protection to my tires and wheels does not cover cosmetic. Right away I called the woodlands bmw and left a message for Derek the finance manager. She said he will call me back. Over the next week I called at least 5 more times finally I got to talk to a finance guy that got Derek to call me back after a week of trying!! That is the worst customer service ever! I told Derek that right in front of the finance guy that me and my friend told him I needed the wheel and tire protection cause I run into curbs and scratch my wheels up. One would think that would be the perfect time to say “ no this type of wheel and tire doesn’t protect scratches or cosmetic” We were not hiding that the entire reason I wanted it was for the cosmetic part, and in fact very blatant about it! Derek told me that he was going to email the policy department or whoever handles the protection plans, and see if it could be added and he would get back to me. 3 weeks later after leaving more messages I still have not heard back from Derek!! I am so disappointed with this place and will never be going back. Momentum will now be getting my business. So LADIES, listen up!!! Be aware of this place! They are liars and will take advantage of anyone. Unless you make sure in the print of your protection that it covers cosmetic, it doesn’t matter if you tell them you need it, they will still sell you the wheel and tire protection without the cosmetic part!! They should be ashamed of the way they are doing business!! DO NOT GO HERE!!!!!!!!!!!

I've never expected to have such a horrible experience with a dealership. I'd rather spend my money where I see respect and positive attitudes. Sorry to say that but opened a complaint with BMW customer service and will follow up with them constantly to make sure these unprofessional do not treat customers as a commodity!

Easiest car purchase I have ever had! Josh had everything ready for us when we got there. Once I got into finance the gentleman was fast and polite. I will definitely come back.

The experience with this company has been a nightmare. It has been the worst experience we have had. It is a lie all they told me and forced to pay for a job that does not order

Everything the service was excellent

Great service and very friendly.

Brought my car in for 30K check up. My service rep Jeff Whitaker was very professional and took good care of me and my car. It was a pleasurable experience.

BMW TW is simply the best. My 6th BMW. The entire team is a class.

I’ve had a terrible experience with this stealership. I brought my 7 series to be looked at for some issues here and was given s quote of $3600 for repairs. SA didn’t have a clue on why these things would need repair and had no knowledge of any of the TSBs I mentioned. SA called me later to tell what the Techs said and once again nothing made sense. I asked to look over my radio since it was having issues and he told me he would get back to me. I told the SA that I took it to another BMW dealer and the issue they found. He stated for me to take it back to them and let them fix it. Really? I’ve had nothing but issues with my 7 series and will be going back to Mercedes once I get this car figured out. For the record, the repairs BMW told me to do, were done and still didn’t fix my issues. Sounds like the SA was trying to make a little coin.

Steve and the team were fantastic! They found the exact car I was looking for in record time and even had it sent from TX to MN... Thank you for all the extra effort you put in!

Best dealership in the Woodlands

Brian helped us immensely with looking at cars and shared a lot of knowledge with us! Great experience

If Jeff Whitaker isn’t your service advisor you’re missing out. Change immediately!

Very pleasant experience, Bobby was extremely helpful. Facilities are first rate. This was My first time here and I was completely satisfied/

Overall I had great experience buying my New X5. Sales Person Javier was knowledgeable and was not pushy. Entire staff was professional and courteous. Only item that surprised me was that dealership was not able to provide me with the original window sticker from Manufacturer, but I did get a print out on a regular printer paper. I am hoping Dealership can request a new one and provide.

I was helped by Luv, was given more help than what I could ask for! I went in for a different vehicle that I didn't really want but they offered me better results for the same price range in what I wanted to pay. Staff took care of everything and made sure I got the right deal for me!

I have been there for regular service and maintenance. I don’t recommend BMW but i strongly recommend this dealership. They are all great people and offer you great service. For service and maintenance i have worked with Chris Harvey who offer you the best solution for your car. Again i can complain about my BMW but not about these people. Go to BMW of the Woodlands for your good looking BMW.

Quick to get you in and out.

Great customer service. Sales rep was very knowledgeable.

In general, I appreciate AutoNation's business model and also appreciate the contributions they have made to Cancer Research. Unfortunately, My recent purchase of an X3 did not result in a pleasant experience.A major piece of equipment critical to my wife's satisfaction with the car was not included in the purchase. And, now that the X3 has been purchased and driven off the lot, there is no recourse or possibility to add-on or resolve the missing piece. I am not happily contemplating the trade-in of a new car for one that has what I asked for in the beginning.

I found the car I wanted online. The dealership and my salesperson, Brian Lowden, was wonderful. Brian was very easy to work with and was straightforward. He made the buying experience as easy as possible, and understood and accommodated me driving 3 hours to make this purchase. Thanks Brian! I love the car!

Great car buying experience. Brian was great and no pressure!

This was the best experience that I have ever had when buying a vehicle. This dealership provides first class service to its customers. They go above and beyond.

I had an amazing experience with my first purchase here. The staff was great. And Vanessa Stephens went well out her way to help me.great place great service.

The sales staff were great and I love the car but the experience with the finance team was beyond disappointing. It was the worst I have ever experienced purchasing a vehicle. They were unprofessional at times and at the very least ignorant of BMW policy for the add ons they sold. Due to this experience I cannot recommend this dealership nor any other AutoNation dealer to anyone.

The sales staff were great and I love the car but the experience with the finance team was beyond disappointing. It was the worst I have ever experienced purchasing a vehicle. They were unprofessional at times and at the very least ignorant of BMW policy for the add ons they sold. Due to this experience I cannot recommend this dealership nor any other AutoNation dealer to anyone.

My lease expired and I returned my car today only to wait 30 minutes before someone asked if I needed anything. What really gets me is that this BMW dealership has only contacted me in the last 45 days of my lease to see how I was doing and if I was interested in leasing something else. I owned this bloody car for 3 years and kept it in superb condition. Only 6K miles!!!! Meanwhile Mercedes has been contacting me for the last year or so to see if I was interested in a new vehicle. Keep in mind that both dealership are Autonation. (Owned a S550 prior to the BMW). They (Mercedes) has even gone as far as to bring vehicles by my house to test drive. Now that's service!! As a veteran I expect more...They lost my future business.

Efficient staff. I bought X5 . They did good job .

Lies, lies and more lies. Salesman told us so many lies he couldn't even keep them straight. Shady.

Best customer service EVER!!! From the moment you walk in, the staff is welcoming and very helpful. I’ve trusted them for the past five years, and will continue to do so. BMW vehicles are the best, but the cherry on top is this dealership! #bmwofthewoodlands

Fantastic customer service! It usually starts at the top and it was evident during my visit to the dealership. Had dealt with the Houston North dealership very disappointed they could learn something from BMW Woodlands.

I had the best experience hands down at this dealership. The staff was professional and courteous throughout the whole buying process. From the front desk staff to finance and especially my sales person the one and only Luv Terry. I just wanna say you are the picture of professionalism and made me feel comfortable and appreciated throughout the process. The staff at the Woodlands are A++ thanks a customer for life

Dishonest sales tactics. Asked me to come in and while I was doing so, sold the car. I have in writing that the car was reserved, confirmed, and waiting on me to complete the process. Also, do not purchase the vehicle at MSRP. They told me they wouldn’t sell it below but then called me back and offered 5k off on the X7.

Although I am skeptical of car dealerships and salesmen, I found the whole experience at BMW The Woodlands to be a pleasurable experience. James, the salesman, was not pushy, forthright, and patient. Jarod, the financial agent, answered all my questions and accepted my decisions without making me feel simple-minded or naive. I highly recommend BMW of The Woodlands.

Our advisor Chris Harvey was amazing in his customer service skills. He went above and beyond for us. Will definitely be going back to him for future maintenance and repair items. He was very attentive and kept us up to date with the status of our vehicle. Overall very satisfied with our service.

Bobby Messer, you made the experience of bringing my car in for service a great one. Thank you for your professionalism and knowledge.

Wonderful experience with the purchase of my new car. Brian Lowden was a true professional. Very knowledgeable and no pressure! Smoothest car buying experience I've ever had.

Had a great experience Stevie was very helpful and answered all my question .. The financial department was great and would buy again!!

Last Saturday we went car shopping for a X3 M40I . We were greeted by Luv Terry, she is very pleasant, friendly and down to earth . We were looking for a specific interior but we could not find it . She went to her office and found it for us . The experience from the moment we walked in until we left with the new car was nothing less than excellent. BMW of the Woodlands team exceeded our expectations . Thank you Luv Terry for making our car shopping experience fun and smooth in every detail .

We bought our BMW here and had a great, smooth process. Luv Terry helped us out and she was very knowledgeable. Would recommend this location over any others in the local area!

Very pleasant place and people. Got a great car for the price.

The most helpful friendly people. I’ve never had better service anywhere!

Took my car for a recommended break fluid flush. The Tech told me I needed to flush the coolant and balanced my tires which I did. (It cost me $570 - WOW) Driving back home a maltfunction left low beam light came up and it is still on, now I have to call them back so they fix that maltfunction light... I took the car for one simple service and they broke something else... Poor quality service.

Great place to visit

I would highly recommend BMW The Woodlands and ask for Brian! He was incredibly upfront and honest about the BMW Car-Buying experience and allowed for the entire transaction to go smoothly.

I would highly recommend BMW The Woodlands and ask for Brian! He was incredibly upfront and honest about the BMW Car-Buying experience and allowed for the entire transaction to go smoothly.

It's rare to be able to say that shopping for a car was a pleasurable experience but my recent purchase at the BMW of The Woodlands was made that way by client advisor Brian Lowden. He was informative, personable, and helpful in every way. My thanks to Brian!

Great experience working with Brian Lowden and Frank Pecka in sales. Brian did a great job of listening to what I needed and focused on the right things including comparing different ways to purchase. Frank helped find a way around a past problem and made the decision to buy from BMW The Woodlands again an easy decision. Love the service we get all around and highly recommend.

Excellent experience! Joseph Swinney went above and beyond Joseph provided a first-rate shopping experience. From the start, he sought to understand what I was interested in, quickly found multiple options, and, in the end, found exactly the car I was looking for. Throughout the whole process, there was a clear line of communication with no surprises. His professionalism, deep BMW knowledge, and no-pressure approach made this an excellent experience. I highly recommend Joseph and BMW of The Woodlands.

Our salesman Brian far exceeded expectations. He was professional, effective at negotiating and an all around great representation of your dealership. Thank you for making our experience a positive one!!!

I purchased my first BMW here with Steffan. He was great and I felt comfortable with the process the entire time. All my questions were answered and I was very happy with my purchase and experience! Highly recommend purchasing your next vehicle here - great selection and great staff!

Had and excellent experience here!! Everyone we had contact with was very friendly and knowledgeable. I would definitely recommend this location and Stevie!!! She’s awesome and fast!

Steffan Petrocelli was our salesman. He took the time to help us find just the right car . He explained everything , answered all our questions and the whole time made us feel like we are his first priority . We test drive a few cars. It was easy to trust him immediately. He already followed up a few times with both me and my husband. We are looking forward to our relationship with BMW . Steffan is someone BMW can be proud of . Thank you and keep up the good work .

Came in not expecting to be leaving in a new car! Joseph was very helpful in getting me the deal I wanted!

Had a great experience with the dealership where I took my 650i. Craig went above and beyond to make sure everything is up to the standards. Great attitude. Highly recommended.

Billy Todd was the most helpful service tech I’ve ever dealt with, he had a complete working knowledge of our vehicle, specific components and warranties for specific systems, this allowed our process to be quick and pain free. I had called 2 other dealers before speaking with Billy Todd, and neither of them even understood the issues I was having, much less the warranties associated. Me. Todd knew exactly what was going on in the first couple minutes of on the phone conversation, scheduled warrantied repairs and got the vehicle back to us in just a couple days!

great customer service, great environment, people are kind, straightforward, Josh is a great salesman, I will consider next purchase with them.

This was my first experience with BMW Service. Not only did they change my oil, they also washed the outside and vacuumed the inside of my car. I didn't expect that but really appreciated it.

No complaints! My X3 had a drivetrain malfunction alert. I brought it into Chris and he got me a loaner and got it all fixed along with a few other things and had it back to me the next day.

Very knowledgeable people, great cars and service.

I had been to several different locations to find the car I was looking for and given the run around. I live an hour and half away so I was really hoping BMW of The Woodlands was going to give me the best deal and they DELIVERED!! Joseph Swinney had us in out so quickly! He didn't put any pressure on us. I would definitely return to this location!!

Great in and out service and great customers service as well!

The young man Chris Harvey was the the best ever he was awesome answered every question made sure he keep me in the loop on everything they did to my car...... #chrisyourock #chrisyoutheman

Great experience, they took care of my wife very well and made sure she wasn’t there with my son to long.And they follow up to make sure you are enjoying your vehicle and are feeling comfortable. Highly recommend

I have a lease with BMW which is expired already, I went interested into changing it and walked within the interior of the dealer for a good 45 minutes and not one single person took the time to approach me to ask me what I wanted or the reason of my visit nor to offer any of their products. My surprise was when still in the dealer a new customer came in and a sales representative did indeed approach him. All I could notice was employees talking with each other without doing anything, I had to approach one of them and requested to speak with a manager and explain the situation. I think this dealer has a horrible costumer service and they should pay more attention to every single one of their customers. After I expressed my situation everyone of them wanted to help me, too late. I will not go back to that dealer for anything.

I’ve been going to the BMW off woodlands for over 3 years to service my certified used BMW. My experience at the service department wasn’t always bad but this recent service really pushed me to the point where I felt necessary to share broadly. In short, the service advisor Chris Harvey demonstrated service that can be best described as being deceitful with a “bait and switch” tactic. Stating a lower price when I dropped off the car only to charge me a higher price when time came to pick up the vehicle. I won’t go into detail on the attempts to add additional work for the vehicle here. Pressure sales, dishonest behavior, convoluted pricing scheme. I whole heartedly recommend to stay away from this service center and find another.

My fiance and I were both considering getting into some certified pre-owned BMWs and we had a good experience the first day. It took roughly 3.5 hrs and we had everything arranged for BMW to ship our cars, but we were asked to return tomorrow for paperwork. It wasn't too big of an issue, but we live an hour from the dealership and we both work, yet we understood because it was late and they were closing for the day. After work, we arrive and they sit us down and our salesperson went to talk with the "computer desk" and there sat just like yesterday, which didn't make sense because we had an appointment. They had all day to arrange any and all paperwork, but there we sit. Eventually our salesperson comes and offers an opportunity to get a new car for "same price" which we agreed to even though it was a different model than the one I was looking for. Once again we stay until closing and they need us back tomorrow for paperwork and I take the car home on rental for the night. The next day my fiance also gets offered a "deal" similar to mine and she can get into a new car even though it wasn't what she wanted. We arrive and clearly tell our salesperson No, we want the deal offered yesterday and to sign some papers. He kindly sits us down and says he will go see what he can do. The car I'm supposed to be getting is via a lease and I ask to have a finance rep to go over it with me which was promised to me the day prior. And once again, there we sit wondering why we have 7 hours invested in sitting in the waiting room and add the hour home and back, it equals 12 hours invested and no signs of signing for some cars. We walk up to the desk to find out the hold up and they say that now my fiance's monthly note will be higher than we were told yesterday. I lose my mind on them and start demanding some compensation for this circus act they keep pulling. .. we had 12 hours of sitting and were no closer to signing anything than the moment we first walked in. They had 2 full days to work out multiple options or at least prepare paperwork and none of that was done. So they promise us they will work out a GREAT deal if we give them a chance and that they will ensure we both can get into some cars... I demand that they fulfill their promise and have somebody explain the lease terms to us while we wait for them to work out a deal. They spend the time making excuses rather than getting to the point and only explained something about it if I coached them through it with prying questions. Finally, they go to get us a deal, a "Great deal" ... They came back with trying to push an X1 on my fiance and we clearly told them we didn't want one of those, but they were relentless to the point that I had enough. Worst dealership experience of my life and a total waste of time and gas to and from... TOTALLY UNPROFESSIONAL ... avoid this dealership like the plague unless you just enjoy bending over and taking it their way and like to roast marshmallows over money. Customer does not matter here, they only want your money and the maximum they can pry out of you and they do so by making you invest so much time that you cave to their price and leave in the car they want off their lot first. Your choice in car is irrelevant... DO NOT SHOP FOR A CAR HERE!!!

Very bad experience here from young pushy salesman. Service department is good.

Ron has been outstanding every time I come visit him. He even recognized me and it had been a month or more. Service is impeccable and I’m in and out in no time!! I will continue to buy my cars there and have them always serviced there as well. Way to go Ron G!!

visited other dealers before finding this one. its about an hour drive for us but the service, honesty and integrity made it worth the drive. Josh is a great sales rep, the whole staff treats you like a rock star.

Loved the service department, Billy was very friendly and professional.. prompt and attentive. I did not buy my car here - for other reasons but the service department is well ran!

Very good service thanks, specially from Joseph,a little slow financial part ... software no work but was completed finally

I bought my car mid-day on a Saturday. There was no waiting, the process was efficient, the people were high quality, and there were no surprises. I expected a five star experience going in and am happy to offer a five star rating after the transaction.

excellent service friendly service writers

Everyone very friendly, especially the shuttle driver; however, the service took way too long and this isn't the first time.

The shop was able to perform a large amount of service work while I waited. I expected to be there a minimum of 8 hours and they finished in under four hours. No issues with the service which is more than I can say about my experience with another BMW dealership in the area.

Bought rare SL55 AMG without seeing it. Jordan was fantastic on front end providing me all the details I requested. Then when a problem arose he was equally available and attentive, trying to help me be satisfied. Could not be happier with his actions in the overall transaction and would highly recommend him. I failed to have the car inspected by MBENZ before shipping from TX to NC, relying on the dealer inspection report which was provided. That created an opportunity for conflict with the Dealer when my car arrived in NC and I had it thoroughly checked out. The BMW Dealer eventually agreed to pay for 60% of a $655 repair (SAM Module) which, had they checked the car thoroughly utilizing a MBENZ Scanner, would have easily diagnosed. This Dealer failure along with choosing not to step up and keep me whole in the repair cost is the reason for my assigned rating.

Scott was fantastic to work with! This was the fastest, most convenient, professional buying experience I have ever had! I will definitely be back for my next car purchase! BMW of The Woodlands is the BEST!

Awesome customer service. Reflects the BMW quality

Bought rare SL55 AMG without seeing it. Jordan was fantastic on front end providing me all the details I requested. Then when a problem arose he was equally available and attentive, trying to help me be satisfied. Could not be happier with his actions in the overall transaction and would highly recommend him. I failed to have the car inspected by MBENZ before shipping from TX to NC, relying on the dealer inspection report which was provided. That created an opportunity for conflict with the Dealer when my car arrived in NC and I had it thoroughly checked out. The BMW Dealer eventually agreed to pay for 60% of a $655 repair (SAM Module) which, had they checked the car thoroughly utilizing a MBENZ Scanner, would have easily diagnosed. This Dealer failure along with choosing not to step up and keep me whole in the repair cost is the reason for my assigned rating.

We had check engine light come on under warranty. Once problem diagnosed we had to wait overnight for parts. We were provided a loaner car. Good experience.

One of the worst dealerships for preowned vehicles. You leave messages and NO ONE calls back. Terrible about not knowing their own warranties.

Jeff is always attentive . Keeping me updated on the progress of repairs . I always ask for him and wait for a day he has an appointment.

The service counter was very rude to my sister and I as we had trouble figuring out what information they needed to process our warranty repair. Every other brand of car dealership we go to are always more than king to help us, however, they choose to treat us like dealing with them is a privilege. This is upsetting as we enjoy our BMW.

I was there for oil change service, had an appointment and arrived earlier. Waited for one hour but no one was there to help. Had to go in and fuss to the service reps to get service done. Took nearly two and half hours for oil change only. Certainly hope this doesn't happen often.

Jamal was wonderful!! Highly recommend BMW of the Woodlands for all your new & used cars. I’m highly satisfied with the vehicle I purchased for my mother! I’ll definitely be back when ready for another vehicle. Thanks Jamal!!

I enthusiastically recommend BMW of The Woodlands service. My service experience is consistently superior. Jeff Whitaker has been my service advisor for over 10 years. Jeff delivers top of the line BMW customer service. For every appointment I schedule there's a loaner car available. My drop-off and pickup wait-time for my car is never more than 15 minutes. And, most important my car is always serviced perfectly and performs like the day I bought it.

We had a great experience buying a car due to our sales associate Brian Lowden! He should get special recognition

It's good place

Rated only 3 stars because me service advisor, Rodney Field, was somewhat to me "a little dry...". Even though it was my first time dealing with him and the dealership in general, he just possessed a tad bit of dryness. Don't know if I'll come back in the future or try the BMW of North Houston for any future needs.

I had the great fortune of finding an amazing salesperson by the name of Luv Terry. I encourage anyone looking to buy a vehicle here to find Luv Terry. She is knowledgeable, patient and is vested in making sure you are taken care and you've made the best purchase within your parameters. She wants to earn your business and she has exceeded my expectations, and has made a lifelong customer. The entire team made me feel welcomed. Thank you! V. Ordaz

Service Dept Review: I just want to reassure anyone who is contemplating purchasing or having their BMW serviced at BMW The Woodlands, that their service department is outstanding. Ive had the most exceptional, professional and timely service, including once getting a loaner car that was even more exciting to drive than my own. Rodney Field is trustworthy, straightforward and knows these vehicles inside and out. Everyone I've encountered here is first class. I always leave feeling respected and happy with my experience. I love my new BMW, and I feel that BMW of The Woodlands has elevated my experience to all that I'd hope it would be. Just wanted to add that my salesman Steven Hill is Exceptional! Didn't know buying a car could be so exciting and fun!

Test drove a 2017 BMW i3. Loved it, salesman was really helpful courteous.if I'm in the market to buy a car probably get it here as long as it's reasonably priced.

Parts department is less than stellar - Cannot give actual estimate on when parts will be there. Just continually says, "well I don't know if it'll be here today or not?". They definitely don't go the extra mile for the customer. Faye seems to be bothered that you're even calling. Lackluster attitudes.

The BMW of the Woodlands dealership clearly focuses on ensuring customers have an outstanding experience. Brian Lowden absolutely knows his BMW stuff, as well as knows what outstanding customer service means. We appreciate all the BMW team did for us.

Great customer service, very professional and helpful. Thanks.

Currently on my 3rd BMW, I've normally done business with BWW North and been very happy with the deals I have gotten there over the years. I popped in the Woodlands to feel out a possible trade in deal on a car in their inventory, long story short, I will continue to do business with BMW North and avoid this dealership.

We recently had a great experience in purchasing an X5 from Javier. He and the team were incredibly knowledgeable and patient with us as we debated all of the different options, colors, wheels, etc. He listened to us and found us the perfect car. Totally recommend Javier and BMW of The Woodlands!

SERVICE REVIEW - I did not purchase my BMW from this location, however when I needed it to be serviced this is where I brought it. The process from start to finish was absolutely perfect. I was able to schedule a same day drop off online. Once I arrived, my original service advisor had a family emergency and was no longer available. JEFF WHITAKER gladly took my case and helped me address all my issues. He listened to my issues, took notes on the car and explained the process of getting the car looked at and repaired. He informed me about the process of my extended warranty and how the process works and what to expect so I had no surprises. He gave me a surplus of information about what was going on with my vehicle and about some routine maintenance that would be needed in the future. At no time did I feel pressured or unaware of what was being done. He provided me cost and worked hard to get me the best prices. He offered to help figure out transportation if I needed to or from my vehicle and treated me with such respect. I have never had such a pleasant experience with a service department as I did with Jeff. The entire Woodlands staff was very welcoming and helpful, however JEFF truly went above and beyond. Will be going back to him for all of my needs and this location when I am ready for an upgrade.

LUV Terry , is the best of the best in selling cars...i would go back to her anytime of the day to purchase cars..quick sale and everything was correct the first time...makes my buying experience wonderful...happy person to talk to and social with..Look for Luv Terry and you cant go wrong ..

Was very disappointed.

Customer service was on point.

I had both my M550 & X5 serviced. Everyone was helpful & friendly! I used the shuttle service as well. It was quick & easy!

I'm so happy with my new car! Luv Terry was my salesperson and she made this such a wonderful experience! She took care of every little thing for me! I will absolutely come back here and make sure I recommend Luv to work with!

On Fri (25th) my Drivetrain alert came on about 25 miles out of Conroe as I was driving in from Austin for a girl's weekend. The car was shaking etc and I'm out in the middle of nowhere, it seemed like. I immediately called BMW Service and they advised that if I could get to Conroe they would have a flatbed come pick up my car and we could have it towed to The Woodlands BMW about 19 miles from my destination. They gave me the direct # and that is when Ron, in Service, took over. The absolute nicest Service Manager and told me not to worry etc. He gave me his direct # so we could stay in contact while they worked on the car Sat (26th). He was in touch the entire time. Advised what was found after they analyzed my car. He later advised that if failed inspection and I needed new fuel injectors-- but with all of the work they had done, I could at least drive my car back to Austin on Sunday as planned and could have the injectors done at Austin BMW. In short, all that could be taken care of for me by BMW Woodlands was done expeditiously and Ron really went above and beyond. He even sent a valet to come to my location (19 miles at Lake Conroe) and take me to the dealership so I wouldn't have to inconvenience my girlfriends. Now all of that is what you expect from BMW and Ron did it all with a smile and great personality. Would definitely recommend this location! Thank you BMW and thank you Ron!

On Fri (25th) my Drivetrain alert came on about 25 miles out of Conroe as I was driving in from Austin for a girl's weekend. The car was shaking etc and I'm out in the middle of nowhere, it seemed like. I immediately called BMW Service and they advised that if I could get to Conroe they would have a flatbed come pick up my car and we could have it towed to The Woodlands BMW about 19 miles from my destination. They gave me the direct # and that is when Ron, in Service, took over. The absolute nicest Service Manager and told me not to worry etc. He gave me his direct # so we could stay in contact while they worked on the car Sat (26th). He was in touch the entire time. Advised what was found after they analyzed my car. He later advised that if failed inspection and I needed new fuel injectors-- but with all of the work they had done, I could at least drive my car back to Austin on Sunday as planned and could have the injectors done at Austin BMW. In short, all that could be taken care of for me by BMW Woodlands was done expeditiously and Ron really went above and beyond. He even sent a valet to come to my location (19 miles at Lake Conroe) and take me to the dealership so I wouldn't have to inconvenience my girlfriends. Now all of that is what you expect from BMW and Ron did it all with a smile and great personality. Would definitely recommend this location! Thank you BMW and thank you Ron!

I would give them “0” stars if I could. Worst sales department! This happened twice so they definitely weren’t interested in having my business. 1- this was like 8 months ago, my husband and I were there to get some info on their SUVs because my lease was about to expire. But since I wasn’t ready to buy/lease the guy who was “helping” us acted like he didn’t care. I asked if he can show me one SUV and he said well... they are outside but you can look at this one that’s from last year.... also he suggested to stay with Mercedes Benz (my actual car) because thwy will probably offer me a good deal to make me stay with them, which after my experience there I did and I’m soooo happy!! (We bought 2 from Erich at Mercedes of The Woodlands). 2- the second time was today, my husband is starting his search for a car (that he only uses to commute). So we were just shopping around, and once again they acted like they didn’t want our business. Yes he was looking for the least expensive, but that doesn’t mean our business isn’t any good. I assure you, BMW wouldn’t make a 3 series if they were not interested in selling them. The guy who was “helping” us told us that most of his clients pay cash for their lease. In fact, he just had a customer purchase an M5 for a commuter. Again, not sure what that was about. Did he really think we were there to hear about his favorite customer? Also he told us that they are the most expensive cars, which is obviously not true. and the cheapest option they have was around 60,000! I checked the website and that’s not true at all!!! From my point of view he just didn’t want to deal with us because we weren’t buying the most expensive option with cash! Soooooo rude. This guy needs a lesson in sales. I am positive they have turned away tons of good business . So after these two times I will never ever come back here!!!! And I will not recommend this dealership at all!!! This is a horrible dealership. They only value money, and while important, it is not a good business model.

First, I never in my life thought I’d ever buy a BMW. My parents told me try it, and I truly wanted to lie and say I did it. I can firmly say that I’m so glad I walked into this dealership. I shopped at Toyota just before walking in here with my heart set on a 19’ 4Runner. Stevie M. Walked up to me immediately and made me feel right at home. I recommend her, Eric in finance, and their sales manager Steven Lutz. Me remembering their names should say enough. Although I had a few bumps on my end Stevie was everything and more. I had not even purchased a car yet and they had me in a brand new loaner so I’d be comfortable while handling a personal situation before buying from them. I can firmly say I love that I own a BMW and I am so happy I purchased from Stevie and her amazing team. You NEED to ask for this amazing saleswomen. She is the best of the best. I could go on forever. Thank you BMW of The Woodlands.

Good attentive and prompt service, reasonable wait for vehicle

Went to look at new 850 coupe. Ignored by sales staff - not sure if that was bad or good.

I would like to say thanks for the recent excellent service I received, and to recognize Billy Todd and Oscar for all their help in repairing my car. My BMW Z4 3.0si began to stall at random times and was unsafe to drive. My local shop and I had been unable to diagnose the intermittent problem due to the numerous error codes it was showing and continued to show even after we replaced the Vanos Solenoid, Brake Sensor, Crank Position Sensor and Alternator. Needless to say, I was very frustrated. Finally I brought my car to the dealer and Billy and Oscar were able to diagnose the problem as a loose ground wire on cylinder head cover. It took a lot of research, patience, and trouble-shooting to discover the root cause and not revert back to replacing the parts that were showing error codes as my other shop had done. Once the ground wire was tightened my car began to run like normal again and all the error codes went away! Without their perseverance I would likely have had to scrap my car at a considerable loss. It is difficult to find a shop that takes the time to truly diagnose the problem vs. just replacing parts. Next time you will be my first stop! Thanks for the excellent service from your team!

Great ppl and service. If you help with a car reach out to Chloe

Remodeled and streamlined, fast and friendly staff in the service department, great job

First time ever purchasing car from out of state dealer the salesman Joseph Sweeney was fantastic gave all info kept me up to date answered my endless questions

The service advisors are very knowledgeable and pleasant to work with. But the BMW service process leaves a lot to be desired. Over the course of 15 years, we owned 4 Lexus cars before my wife and I changed to BMWs a few years ago. She has an X5 and I have a 435i. We found the Lexus service process to be far better than at BMW. The Lexus online service booking allowed us to reserve a loaner car for any type of service except for the Body Shop. This was far more convenient than having to either wait for the car or have my wife pick me up and return me to get my car and vice versa. It seems BMW is very stingy with loaner cars and doesn't offer one on routine service visits like Lexus does. The purchase process was very good with BMW but the service process goes on for many years and, at least for us, is what gives us our overall negative impression of the brand.

Chris did a nice job managing all of the services required, I had oil change, 3rd brake light replaced and painted by their 3rd party vendor and 2 wheels touched up by a 3rd party vendor, all while they let me drive a 740i.

Quality product and excellent service.

Professionalism and service.

I took my 2008 BMW 335i convertible in to have recall items corrected. By the end of the day, i traded my 335i on a 2016 X5. Not my plan for the day but one that I feel good about, even though it was tough saying goodby to my all time favorite vehicle.

Joseph was very helpful and efficient. He answered all my questions and made the buying process very easy. Staff was very friendly. Highly recommend purchasing a vehicle from Joseph.

Look for Joey he’ll help you he is a great person and hard worker

Fantastic service department. Professional. Polite. Prompt. Honsa is the best service advisor by far, that I've ever known. He always takes time to explain all work, and he provides insights to help keep our cars out of the repair shop!

Great service, great product, getting a new car is not an easy job but this guys make it fun and also reassuring that is the best possible decision one is making. it was a positive experience from the beginning to the end, great job BMW of the Woodlands !!!

My Client Advisor Lizeth Dominguez was THE BEST. Awesome Dealership in all senses of the word. I went in to buy a pre owned BMW and was treated like I was buying a brand new Top of the line. The staff I delt with was very knowledgeable of my questions and concerns and guided me in the direction I was looking for. I visited 3 BMW dealerships and this one was by far the best in terms of customer service, quality of dealership and accountability. If you are in the market for a BMW, this dealership as a whole tops the rest by far. For sure worth a visit.

Everyone was very nice and informative. Not pushy, made sure we were satisfied with our purchase.

Good experience. Ron was very helpful. Loaner car was ready.

Took the car in for $5800.00 worth of service work. This included replacing engine ignition coils that failed at less than 60k miles. Replace oil filter/engine gasket. Water found in oil. Should have changed oil and filter after this service. Car was found to have only one quart of oil in engine after we got it back from service. Incompetent.

Prompt, friendly staff. Provided a loaner car. On time delivery with explanation of worked performed. Asked me to drive car for 750 miles and bring car back for possibility of further work needed. Pleased so far. No reason not to expect same service when I take car back for check of engine.

I made a service call for an i3 and everything was super fast and smooth. In and out wit a loner car in 5 min and the same when I picked it up. BMW warranty took care of everything

Honza, Carla and porters are always ready to assist and very pleasant to deal with. Work was completed to my satisfaction.

employees genuinely care about the customer. a refreshing experience all the way around!

Excellent car buying experience! I highly recommend Steve Hill (advisor).

I was very impressed by the attention we received from the staff, especially Jamal. Our experience couldn’t be better.

Hanza was fantastic (as always) with my repairs, taking care of me, and extremely responsive. I cannot say enough good things about him! While waiting for my car, I test drove a 2019 X5 with. My sales person. Dennis Warren. I trust Dennis implicitly and will purchase my 3rd BMW from him in 2019 b/c of his fantastic service, care for customer, authentic style, and depth of knowledge .

My water pump went out just as we were leaving town. I called ahead, and Honza made sure that we weren't delayed much more than the time it took to get to the dealership, including having a loaner waiting right beside his desk, where we could load the luggage easily. The repairs were done when we got back a couple days later, and of course the car was clean and shiny.

Worst ever service. No loaner car since my service was “less than 2 hours”; service took 7 hours. No promised shuttle service (stranded, found another ride). Car was promised at 12:00; left at 3:30. Wish I could go somewhere else for service!

Good and friendly service, helpful

My spouse and I recently relocated to The Woodlands are were shocked at how bad the service is. We both have BMW’s and have been treated poorly each time we’ve been in. Additionally if you want a follow up or status on your vehicle don’t expect a call or an update. If you don’t call them you won’t hear from them. I’m talking about just getting a tune up not major work, The staff are rude and not at all helpful. We are both getting new cars next year and they WON’T be BMW’s!

The service was normal , nothing extraordinary. Had better ones with other car manufacturers. All questions answered below should be read in context with above comment.

Just purchased my 1st BMW, an X5. Love it. My experience at BMW of The Woodlands was exceptional. Everyone, from the sales team to the "genius" team, were very helpful and knowledgeable.

Team is great and really work together. I’ve bought several cars from them. Service is awesome.

The best and quickest experience I’ve ever had in purchasing a vehicle. I would recommend anyone and everyone to purchase a vehicle from BMW of The Woodlands !

Great service and experience

BMW of The Woodlands was great!! Super professional and i got a great car!! Everyone is always extremely helpful and anytime i have questions about my new car they go above and beyond to help me. Appreciate them!!

There’s no place I trust my vehicles like BMW of The Woodlands. The service is great! Thank you Jeff!

The service advisors are friendly. The wait time is standard for basic service. I like that they wash your car afterwards. They have a good selection of cars on their lot if you are interested in a trade. They will also give you your trade in value if you were thinking about a change. The waiting room is comfortable with a large TV, and coffee and snacks.

we liked the friendly staff.

Found the car on the internet. Went to dealership to drive. Salesperson was very professional. Car was missing the rear wind deflector. Even though their ad stated deflector was included they declined to replace it. Minor repairs to clean up a couple of dings and clean the interior was done well. Had to wait 45 minutes to get to the finance manager to sign papers.

First time using Chris Harvey, he was exceptional. Thanks

Chloe Greer was great! Very knowledgeable and made the whole process of getting a new car a breeze!! Good communication and product knowledge. Thx!

Was very impressed by the service, but mostly by the mind bottling price I got my 2015 Nissan GTR for. So happy right now for sure.

This is not the same dealership it was 2 1/2 years ago. Saturday I had an appointment to have my vehicle serviced. I received a email from one of the sales guys prior to the appointment saying he noticed my lease was getting close to be finished and would they mind if they took a look at the car before the appointment for a possible early trade in. I said sure, so I scheduled to come in early have them look at it. I arrive at the time we scheduled to have them look at it. I was in the lobby talking to the salesman and he sees another customer come in looking for him. He steps away for a minute and comes back and hands me off to another salesman and tends to that customer. I decided to continue with this new salesman considering i did come in early to let them look at my vehicle. This was a big mistake.... The salesman didn't listen to anything I asked and told him. He tried to tell me what I wanted. When I asked him questions he would never give me a straight answer. Don't patronize your customer when they don't want to tell you what they want to pay a month for a vehicle. How about just tell the customer what you want to sell the vehicle for. I never felt more insulted from the sales guy. I was so angry that he wasted my time and I was so glad my vehicle was done being serviced. I could not leave fast enough. I can't wait for my lease to be up and turn my current BMW in. I will never buy from BMW of the woodlands again. Customer service is severely lacking.

Chris Harvey in the service department is the epitome of great customer service. His thoroughness and attention to detail went above and beyond what was expected and made what was already a good experience at your dealership even better. BMW of the Woodlands, you have a customer for life.

We cannot say enough wonderful things about BMW of The Woodlands and everyone that works there. From our Services Advisor, Jeff Whitaker and Service Manager Carla Waddell to our Mechanic JT and Mark Toups in Sales. We have owned several different models of BMW’s over many years and every aspect of this Dealership is over the top amazing.

A very quick scheduling of appointment, a loaner car available, so that is was no hassle all around.

Great place! Excellent service! Everybody is nice, I live in Katy and it was definitely worth it to go to this location! They found the perfect car for me. The customer experience is amazing because they make things easier and as I said before everybody is super nice, cordial and polite!!! Thank you !

Took car in for a road hazard replacement. Had an appointment on a Saturday morning. Took 2 hours! Next time will just pay for it and go to discount tire or something.

Chris Harvey was very helpful getting my service and a recall done. Very good customer service advisor.

BMW of the Woodlands needs to get back to customer service. This dealership used to be outstanding but in the last few years the only thing that matters is squeezing the customer out of every last nickel. A business owner myself, I understand improving the bottom line is important, but when it affects your repeat customers negatively then goodbye and adios. Customer retention is key but these guys don't care.

I have always received excellent customer service and excellent service work and repairs at BMW of The Woodlands. I drive 45 minutes each way to use this dealership service center and never take my car anywhere else. They are always honest, helpful and professional,

Long wait times even after scheduling an appointment. Waited 2.5 hours for an oil change to be completed.

has a friendly and efficient staff to service your car. Thanks Dania for your courtesy and kindness and attention, I am satisfied with the work done and the time elapsed during the process.

Fast service . Jeff has always been helpful, makes recommendations but not pushy. Good guy.

We bought a used BMW several weeks ago and this was our first experience with BMW of The Woodlands, staff was was very friendly and helpful in making our experience as easy as possible.

Jeff Whitaker - service rep - was very knowledgeable about the car. My car was serviced in a timely manner. I would use BMW of The Woodlands to service my cars in the future.

Pretty good experience, Knowledgeable people. Great attitude.

Ms. Katherine Zaruba of the service department was very professional and knowledgeable. I appreciated her concern about getting my car back to me as soon as possible.

I was well taken care of. When my car was not going to be ready, they provided a loaner, even though I had not bought my car from them .

Great service from Rodney who stepped in for another coworker to assist me.

Jeff is always very helpful when I bring my car in for service. I love the new facility as well. Definitely 5 stars!!!

Really disappointed in the service from this dealership. I bought my car hear but I like to go the the location on 1960 and 45 since it’s closer. After several non retuned phone calls from that location, I reached out to this location. They weren’t any faster in service but they did call to confirm my appointment. Unfortunately the person calling to confirm didn’t know any information about my car or my questions. Which is fine it’s different department. I call this dealership 2 times to find out more about my warranty’s, each time I get a promised call back and each time I was left waiting. I had my appointment at 8:30 am for a tire change. I drop my car off at 8:25 am. Met my advisor. He was kind. Told him everything I needed. And then left with a friend. Around 12 I call for an update- I was told that they were processing the claim from my my tire. (I have the tire protection package). The claim hadn’t been completed. I get back to the dealership around 3. No word on my car. I sit in the waiting room till about 5 still no word. 5:30ish. They walk up to me and say my car was ready. Why did it take all day to get 1 tire changed. Plus everything I wanted to find out about my car. They couldn’t tell me. I was told I’d get a call on Monday with the information. No call. I get a text on Wednesday saying “I haven’t forgotten about you. Is this your email” I’m like yes still no email. I love my car but now I feel like I shouldn’t have purchased it at any Bmw dealership. I should have gone with Sewell. I work in the Auto/insurance industry and I’ve never heard anything bad about them. My coworkers have rant and rave about what great service they provide. The available loner cars and the extra mile they go for there customers. I have nothing good to say about my dealership and It sucks. I want to brag and say how awesome my dealership is but I won’t recommend this place to anyone in good conscience. Really disappointed and if I didn’t love my car so much I would have traded it in at another dealership just so I don’t have to deal with the BMW dealerships. I live far away and It’s annoying I have to use my gas and waste and entire day every time I need something serviced in my car!! 😡😠😡

Had an exceptional buying experience! Luv Terry was professional, knowledgeable and not high pressured. Entire car buying process was painless! Everyone in management was pleasant and accommodating to our needs!

They treat you with the most importance and care. I was truly impressed from start to finish. Stellar service department.

Thanks to both service reps for their help yesterday and today!

Great service nice people

Called the dealer,the first sales person said the car was sold. And called second time, other sales said the car still available.and will be send me the application.No more than 30 min , the first sales person call me back said the car was sold yesterday. They not telling the truth for the customer.

Thank you Natalya for your great service and help with ou car purchase !

THE SERVICE WAS QUICK AND SO EFFICIENT. I WAS INFORMED OF ALL PARTS OF THE INSPECTION. THIS WAS THE FIRST SERVICE AT THE NEW BUILDING. I LOVE IT. MY EXPERIENCE AT THIS BMW COULD NOT HAVE BEEN BETTER.

Excellent service great service advisor and very nice dealership

I always bring my M5 in for a check up or whatever is needed. But I recently bought a little cash car for my daughter going off to college in great condition and the BMW Dealership in The Woodlands looked it over and topped off the fluids for me. Now I can send her to school with peace of mind. Not to mention I enjoyed a great cup of coffee and good conversation with staff! You are my favorite Automobile dealership anywhere! Your service department is Exemplary! Johnny Thomas will be my new service advisor! Thank you!

Billy was the best service specialist I've experienced at Woodlands BMW. Did not have a good experience with them before, but he saved their reputation for me.

I bought a vehicle through them as an AutoNation dealer and dealt with James Norrell. I have to say that the whole experience was, hands down, the best auto buying experience I have ever had! James contacted me promptly after my inquiry, brought the vehicle I wanted to this dealership for me, and had everything lined up and ready to go for me upon my arrival. On top of that, he's a great guy. I will never buy a vehicle anywhere else from now on.

Carla is an excellent Service Manager. She has been my service advisor since 2000. She is the best and always goes an extra mile to help. BMW of The Woodlands is very lucky to have Carla. I strongly recommend BMW of The Woodlands and Ms. Carla. Thanks Carla.

Service advisor Honza is very professional!

Beautiful Lobby and staff, including a low key sales rep that helped answer some questions on the new X2. Great Service, and a real car wash too.

Jeff Whitaker is communicative, professional, and always takes excellent care of my vehicle!

A very good group to work with. Thanks. Nice store. Have been going there since I got my first BMW Started going in 2003

The staff went above and beyond to complete my service quickly. I had a new BMW to use while my car was in for service. My car was returned to cleaned and all items handled perfectly.

Kathrine rocks. A pleasure as usual.

The quality and experience of our BMW Service Advisor, & the actual Service done on our BMW, was First Rate. What was not First Rate is the manner in which AutoNation decided that it's customers were going to interface with their Service Advisors. In most high-end Car Dealerships, the customer drives into an inclosed receiving area, just like at AutoNation BMW at The Woodlands, Texas, then walks a few yards to some cubicles, offices, or even an open area where their Service Advisors are. There are normal size desks and 3 chair, one for the Service Advisor and two for his customers. AutoNation has done away with all this. Instead they moved all the Service Advisors where Customers drop off their BMWs. The Service Advisors are all lined up between the Cars & sits behind narrow high desks with just enaugh room for a pad, a phone and a compter monitor. They sits on stools. Customer though are made to stand in front of that little desk, and from there they are supposed to interface with their Service Advisor...something like what you expect to find at Discount tire or NTB... From a customer point of view though, this is not appreciated, it boarders on disrespect to the Customer. AutoNation did not even see fit to add a nice rolling stool for it's customers to sit on while they are communicating with their Service Advisor! What is surprising is that AutoNations newly remodeled BMW facilities are overall Very Nice. IN FACT, THEY BUILT CUBICLES ALL ALONG THE CAR RECEIVING AREA, and we'll bet that originally, the Service Advisors receive their Customer in these Cubicles! Some genius at AutoNation or a hired outside efficiency "expert", must have advised AutoNation the scrap that and go with this new "faster" & more efficient way. Well, it was a bad idea AutoNation...your Customers don't come to Service Tires, Muffler or cheap cars, they come to you to service their BMWs!

Our first and last BMW.

Great service!

Made an appointment, needed a loner car. Called to confirm- no record of appointment, and too late for loaner car (all had been given out). Multiple instances of this with this dealership.

It was easy to book the appointment, drop off my car and pick up the loaner. I got my car back in a few hours and pick up was just as easy. Nice bonus is my car it was cleaned inside and out! Definitely first class service! Thank you Thomas!

I went yesterday to get my 2009 M3 airbag recall fixed at BMW of Woodlands. The service they provided has been phenomenal like always. I’ve been going to this dealership since 2009 & the team is great without issues so far.

We chose BMW of the Woodlands to service our vehicle and will never take it anywhere else. We had the pleasure of working with Honza Hajicek as our service advisor, he was professional, accommodating and truly made the experience painless from start to finish. He made recommendations and educated us to ensure our vehicle received the parts and service that were needed and appropriate. We have worked with many dealerships in the past and have never experienced the level of care and professionalism that we have experienced with Honza at BMW of the Woodlands.

The salesman Mike is professional and polite. He helped us to pick the right vehicle. The price is very good too.

Switched from GMC Yukon XL to BMW X5. Love the size and the sportiness of the car. Great car and great dealership.

Great sales staff , terrible service department. -Unorganized -Lack of Communication -Long Wait Time -Limited Loaner Cars I recommend going to BMW WEST FOR BOTH SALES AND SERVICE. 4 out of 5 incidents at BMW Woodlands have been subpar or terrible. They know its terrible so they dont even email you a survey HAHAH..

I am so fortunate to have found BMW North and Kathryn to handle my car maintenance and service. I travel a long way to get there and I’m never disappointed. She’s terrific!

Worst experience I ever had with a Dealer BMW The Woodlanda

Professional, courteous, and efficient service.

I bought a BMW M5 just a couple months ago ..... the experience to begin with was horrible . I made 5 trips (hour drive) before we closed the deal on the car . Then after purchasing the car shortly after I have had to change the oil , air filter, cabin filter and had a shortage of fuel issue , had to change the tires , and nowwwww my brake pads all need to be changed and rotors . I was put under the impression that I had warranty and maintenance to 50k miles yet now I’m being told that the policy has changed after 2014..... needless to say after brakes and rotors this week I’ll be out an additional 5-6k dollars addition to buying the car . I have several family members that all drive bmw and buy one every year . This will be my last purchase from BMW THE WOODLANDS .... probably BMW period . I just got off the phone with the manger at BMW THE WOODLANDS and it appears they are not going to do a single thing about it . Sincerely an upset disappointed paying customer .

Everything was great. Victor Pena was very courteous and kept me informed of the progress that was being made. The waiting room was very nice and comfortable. Chris (one of the geniuses) explained some of the 'bells and whistles' of my car and answered my questions. I was very pleased.

Just bough our first BMW and the experience was excellent to say the least. Everyone at the dealership treated us like family and worked hard to make the best deal possible. Our sales representative, Stevie Montalbano, was very knowledgeable of the vehicle and features and the made the purchase go super smooth. Very happy!

Definitely feeling scammed and taken advantage of after this last visit. We have a 2015 X3 with 60k mileage - we also have an extended warranty contract. Your representative encouraged us to buy it in December just before our car hit 50k. She said our next visit would require a belt, brakes and flush. We forked out the 2k and went in for the next visit. At our visit now all of a sudden none of those items need fixing but a bunch of new things need done - none which are covered. How does the car magically not need those things. One of the items not covered are tires- and we just put a brand new set on them less than 3 months ago. I’m going back to where I purchased them and get a letter from them about the condition. I will post that regardless and find out whose lying. Yesterday they wanted 3900 for the visit and you took our 2k in December when you told us we needed the brakes and belts. We have trusted you forever but no more. BMW will also likely lose a customer as well. I’m so glad you sent me this opportunity via email to survey because no one would listen to our concerns or help us yesterday

Not sure about the quaity of repairs because I just picked up the car yesterday afternoon!

I purchased a 328i at BMW of The Woodlands about one year ago. The buying and driving experience have been incredible. My experience with the Service Department, primarily Jeff W. has also been incredible.

Really a nice dealership with nice people and good offers. They really listen to your needs and not just want to sell off what is lying in the lot. Took detailed care from beginning to end of the selling process.

David was my salesperson. He was super helpful & knowledgeable.

Excellent customer service!

Great service. Faster turnaround than expected.

Had significant damage tga t required me to take my car elsewhere after having a dealer diagnostic teport. Despite having work done elsewhere, Dannia made me feel like a real customer. I'll definitely be back.

Customer service is top notch at this dealership and this has been an important factor in buying a third car with them.

I set up an appointment to address a recall notice for a fuel pump. Arranged 'Shuttle service", dropped the car off at noon, was driven back to work. Then, while at work was told that shuttle service stops at 4p. and I had to arrange a way to get to the dealer. That was a surprise. Work was done - received no paperwork that the recall work is complete, "here's your car, you are good to go" Car runs great.

The people were very nice. Prices are reasonable that you don't have to haggle with a price reduction. Recommend anyone to buy there.

Jaime was my cust serv rep. She was great! I came in for a check, it was the time designated. I got new tires, brake pads, normal service - spent a chunk of change however, pleasant experience, smooth in and out service, Great Job!

Excellent service and clean facility, vehicle was serviced in the time frame that was promised.

I've had my x5 serviced with Honza for the past 3 years .. Thank you so much

BMW of The Woodlands takes great care of my 5 series. Yearly maintenance plus a detailed car wash leaves me feeling like I just bought a new car. Thank you BMW!

Super smooth and customer-focused purchase experience! Thank you BMW of The Woodlands.

Always professional and take time to listen to my concerns.

I never thought I would be buying a car from a BMW dealer. My wife was on the hunt for a Kia Sorento. We have had one before and she wants what she wants. We thought we had found one the day before online to only find out a different dealer did not have it in stock. We both felt like we were punched in the gut. The next day, Chloe from BMW of the Woodlands, called first thing in the morning. She said, "I think I have what you are looking for." I was a little skeptical after our experience the day before so she sent me pictures of the car. She assured me this would be a great buying experience. The car was beautiful. Not only was it the SX model which has all the bells and whistles, it was the SX Limited. We had to attend some family functions for Easter so I was in touch with Chloe throughout the day. She kept reassuring me it was there and on hold for us. Then as we are driving into Houston my wife lets out this gasp from the back seat as she had my Ipad. Chloe had sent a picture of the car detailed with a giant red bow on the hood, just like the ones you see advertised on Christmas morning. She titled the picture, "Share with Dena, (my wife), at your discretion." My wife was ecstatic! Chloe and the entire team were super easy to work with. The car is everything my wife wanted and more. I am so pleased with the entire experience. Major 5 STARS for BMW of the Woodlands from start to finish!

It was good, salespeople were very patient and helpful

I bought a used BMW X5 from another dealership but quickly learned my new purchase has several recalls. I live a little under 100 miles from 3 different BMW dealerships, so of the 3 I decided to call Auto Nation in The Woodlands. That was an excellent decision. Nick Fernandez ,my customer service rep, was fantastic in taking care of my recalls. My only regret is not making my original purchase with Auto Nation. I will be using Auto Nation for all of my car service needs and when the time comes to purchase again, I will use Auto Nation

Great customer service. Still working on getting my car to peak performance.

This was my 1st service after buying my X5 there a year ago. It was first class all the way. The waiting area was very clean & comfortable. Jonathan was great, very helpful, polite, setting up and following up with reminders of my appointment. Honza Hajicek, my advisor, was professional, courteous, answered all my questions and had everything completed in less than 1 1/4 hrs. My car was so clean, I did a double take to make sure it was mine, fantastic! I hardly recognized it. I'm still smiling...

I just got the 2018 X5. The service was impeccable!! This is my 2nd BMW from this location. I’m sure I’ll be back.

They're service Techs continue to pull out off there back entrance onto hope rd without looking left too right. Been cut off one to many times now. Reason for wasting my time on here

We are 5 hours and 38 minutes south of the Woodlands and felt this experience was worth the drive. For our first BMW, we were not only pleased, but loved how smoothly and quickly our purchase was taken care of from beginning to end! Shane took care of us from the time we emailed and texted before we arrived and made our experience run as smooth as the car, until we left. Will definitely refer others.

I felt like royalty. Everyone and everything was perfect!!

I took my car in this past week and was told I needed a new battery, coolant flush and power steering fluid changed......they said they couldn't find where the bad smell was coming from around the engine.......I never reported that I'd experienced a bad smell....have no idea where that came from. I asked what they could give me for a trade in also. 4 hrs and 50 minutes later they found my car...... no one ever updated me in that entire time......I never saw my Service Rep after checking in.........turns out Management decided to hold a meeting with at least half of the staff.......... resulting in Very Poor Customer Service ! When I finally waited til they located my car.....they still didn't assess the trade in value as I'd requested. I was extremely disappointed with the entire process.

Hanza first class even if he has bad news about needing new tires... �

Excellent customer service and very nice dealership

We purchased an X5 two weeks ago and were very pleased with the priocess. Follow up has been great so far. The car is awesome!

The only negative I have is the non negotiable pricing and how you set the pricing. I felt that I paid too much for the car.

The purchase was easy and without any issues. Reps took care of us immediately although we did not have an appointment. Due to personal time constraints, dealership accepted we start the process in our first visit and completed the transaction on next business day.

To begin I will say the dealership itself is nice looking clean and well kept, but that’s pretty much where the good ends. A month and a half ago I bought a pre-owned Lexus from this dealer with 6k miles. The day after buying the car I notice a paint chip I tried to contact the salesman via text and repeated calls to the dealer over a two week span, my calls were never returned so I gave up on that and decided I would seek repair else where. A month and a week after having the car I realize my plates and registration haven’t came again, again texted the salesman - no response. And called the dealer three times to eventually be told my plates have “BEEN” in, I advised them I didn’t get a phone call and if they could mail them. That they did right. A week later upon driving my car with 7k miles that still has paper plates my ABS light, traction control, and bsm lights all come in, i take it to sterling McCall (choosing a reputable dealer) and they advise me that a wire has been severed and was connected with electrical tape (they have sent pictures) included in the car fax was a note of dealer doing “minor work” on front right of the car. (I guess minor meaning slap tape on a issue and call it a day) have tried several times to contact dealer over the course of a few days still no response per usual. My overall best advice would be to avoid this dealership at all costs. From customer service, to honesty to even repairs I’ve only had bad experiences. Once they got my money it was downhill from there

I was referred to Chloe by a mutual customer! Needless to say, she made my first BMW buying experience wonderful! It was a fast, hassle free process! I dread buying vehicles, but she altered my perspective! Thank you Chloe for your help!

Loved the courtesy shuttle picking me up at the office when my vehicle was ready. Great customer focus and clean facility.

David Quintanilla was our sales person. He was very professional and made the buying process a very good experience.

I have one word to describe Brian Lowden and thats awesome. He took great care of me from the moment I stepped in the building to the moment I left and I left the dealership 100% satisfied. 1/20/18 I came in to trade my 2015 228 and left with my new 2017 320. Brian helped me with all my questions and never once made me feel pressured. He made me feel at ease and actually made my shopping experience pleasurable (as Im no fan of car shopping). Great personality and car knowledge. If you go to BMW Woodlands definitely ask for Brian. Also the GM Neil worked with me and helped me get into the deal I needed. Thanks guys!!

Auto Nation, I wish I could say I?m loving my new truck; however, I haven?t even received my F-150 to start using/driving which I bought 6 days ago (29 Jan 18?). If I may offer some harsh but constructive criticism, perhaps you?ll avoid similar issues/situations in the future with customers: 1. Before I arrived at BMW of The Woodlands, I had already reviewed the used vehicle inventory list and had decided on a specific F-150 Lariat. I checked with a rep to make sure the vehicle was still available, and it was. I made an appointment to see the vehicle and test drove it. My appointment was set for 1500 on Monday the 29th of Jan 18?. Before arriving at the dealership, I contacted USAA and had the loan ready and the truck insured. I test drove the truck and like I thought, I knew I was going to love it. But here is my issue, if I had everything ready (the loan & insurance), why did it still take two hours and a half for me to complete the paperwork?? I can understand if I walked in with nothing, but I had done my research, knew what I wanted and had the loan & insurance settled. Max time I thought I?d be at the dealership was maybe an hour. Not sitting around for 2.5 hours. I highly recommend streamlining your process to get customers in and out especially when they have everything prepared in hand and know exactly what they want. 2. While test driving the truck the check engine light came on. That did not deter me from getting the truck. The rep I was working with said they?d schedule an appointment at the Ford Dealership to get a diagnostic and find out the reason for the check engine light. I was happy and he said he made an appointment for the very next day (30 Jan 18?). I made the mistake assuming the rep I was working with would call me Tuesday afternoon or evening to give me an update on the truck. I didn?t receive any information or an update. I called Tuesday evening around 1900 and left him a voicemail inquiring about the truck. On Wednesday, I sent him an email around noon and did not hear anything back from him until Wednesday evening. He informed me the truck had not been looked at and that it was 3rd in line. I was a little upset because I bought a truck on Monday with the purpose of using it for a house-move I had scheduled on Thursday. He apologized but there was nothing he could do and that it?s not their fault Ford is keeping the truck so long. Correct, it is not his fault, but here is his mistake. I felt like I had to pull teeth to get information from him. He should have been on the phone with Ford finding out when they were going to get to the truck and why the engine light was on. Had I known it was going to take so long, I would have took it in to Ford after I used the truck for the purpose I bought it for. Being that the truck was still in the shop for a simple diagnostic check, I asked the rep for a loaner. He informed me they don?t do loaners. I was so upset with his lack of help, that I told him I would be at his cubicle first thing in the morning to return the truck. He said ok, see you in the morning. After a couple minutes, he called me back and said his Manager would grant me a loaner for one day. I told him that would not work; I needed a loaner while my truck was in the shop. He said he?d call me back. After a few more minutes, he called me back and said he Manager would grant me a loaner while my truck was in the shop. I highly recommend BMW of The Woodlands train their service reps/sales managers to be more proactive and communicate with their customers when they sell a vehicle, yet the vehicle has not been delivered to the customer yet. To this day, my rep has not called me to tell me what?s wrong with the truck. I had to call myself to get a status of the truck and I felt like I had to beg for a loaner.

I bought an ‘Autonation certified’ Jeep this month. It has a faulty part which needs $450 repair. No one knows who to contact to get that reimbursed. No one know who honors that certification. Way to go!

I wasn’t going to write a review on my service experience but since you asked I will oblige. It was horrible, I’m sorta upset that I had to give it one star. I brought my E60 M5 in to have a warning light diagnosed and repaired on Tuesday 1/2/18 and it took until 1/12/18 to diagnose and repair a comfort access issue. They ordered the part incorrectly twice, had no clue what they were doing, repeatedly told me I would get a call back or update with no response. Didn’t follow up on my warranty claim when my SA, Nathan was on his day off, everything was terrible, no redeeming quality, I’m glad I had a warranty but the only reason I went there was because I thought they were the experts, I was completely wrong. I will never have any vehicle serviced here and I would advise going elsewhere.

Everything was great! Brought car in for service and the task was accomplished in the time stated with no added costs above the warranty service.

Had a great experience with Mark Toups through the process of ordering my M2. He always kept me in the loop on where we were and the purchasing process was painless. An absolute professional.

We bought a slightly used vehicle and noticed AC didn’t cool. We really needed to make deal that day due to holiday and travel plans. And it was project to be cold for at least a week or so. Luckily it has been cool for longer. The salesman mike promised it would be taken care of ASAP after the 1st if the year. My wife made apt and went back and wasted the day letting them figure it out. So they patched it with a clamp and said they would have to order the part. Here we are 21 days later and heard nothing from them. When I messaged salesman mike, he says I’m going to have to take to a dealer in Katy or clear lake and let them find out what’s wrong and then they might have part in stock. So I have to waste another day driving an hour away to hope they can figure it out. This salesman will tell you what you want to here and then forget you.

I love BMW of the woodlands.. Hanza.... My service advisor .. whom has taken care of me thru 5 bmw"S... Because of him I drive over 45 miles to have my car serviced.. the staff is professional.. The waiting room is nice.. miss the old coffee machine.. but still good.. Courteous folks all the way.. FIRST class...

I took my X6 into the dealership for routine maintenance a few hrs later my SA called that a technician ran my trucks passenger rear side into a pole. I kept my cool and they kept my car for over a month though they gave a loaner, despite the fact that they couldn’t get the repairs done correctly. I asked the dealership manager and her boss for some kind of compensation for the stress and damage they caused they never responded to my calls or email. So now am considering legal action against them. I will not take my vehicle there again. I am beyond unhappy with this dealership and it’s leadership they don’t care about the customers that stand behind the brand once you leave the sales department you are on your own! Thank you for following up with a review request and giving me the opportunity to express my frustrations, and utter dissatisfaction and disappointment with BMW of The Woodlands. Despite the survey and feedback I have given this dealership is still tone deaf to it.

From start to finish we had an exceptional experience at this dealership. I would definitely recommend to anyone in the market for a new vehicle.

A big hats off to Service Advisor Kathrine Zaruba at BMW of the Woodlands. She is the most caring and professional team member. She represents the pinnacle of excellence that the name brand BMW deserve. A job well done.

BMW of the Woodlands blew me away! The approach to selling vehicles is exceptionally relaxed, and I wasn't pressured at all during the sale. In fact, my salesman, Josh A, alerted me to a potential issue concerning the first BMW I was interested in and made certain my new vehicle suited my needs. Cannot recommend this location enough!

Had a very good experience with Chloe while purchasing my first car! She was very attentive, and knowledgeable about the X3s I was looking into. I felt very comfortable talking to her about what I wanted on the car and she helped every step of the way. I was impressed by how quick their process was! Everyone I came into contact with was very helpful and friendly which sometimes is hard to find for a young customer like myself. Only downfall I wish I paid attention to on the used vehicle are the brake pads that will need to be replaced soon. I would recommend this dealership to all family and friends!

Thank you to everyone that helped me. My advisor was great!

I hate buying cars but honestly this was the best experience i have ever had. James Norrell helped me and my son through the whole day (i ask a lot of questions) and he was patient, very knowledgeable and understanding of our needs. If ever in the market again for a car, i would go here first!! Thanks everyone at BMW The Woodlands, you made our buying experience a great one.

Great service from this dealership. I didn't have any problems

Very good experience with my service advisors Nathan and Steve. Always informative and prompt on response about repairs!

Steve Malone was an excellent advisor. He took care of all my service needs in great time.

Long wait to pick up car. Bad service, high prices compared to other Houston dealerships. Treated poorly. Interior of BMW left in dirty condition. Bad service.

Everyone professional and friendly. Remodeling turned out awesome. Tv, coffee's snacks tea just great. I was so nervous by myself doing this but Brian Lowden spent several hours with me two days in a row. Looking at three cars and then going home and picking one but not really the one I wanted. I had three bmws from bmw North Houston in the past. Brian and Steve the manager worked to make it happen and i drove out in the car I truly wanted. I just know Brian was an angel in disguise, do they really have car salesman like him these days. Apparently so at bmw North. He went over all questions and concerns. I was not the least bit nervous when I left. Brian smoothed over every glitch or rock I encountered as did the staff at bmw. Wow what an experience!

Drive 3 hours for the car asked to have it ready and they didn?t .... now still waiting on return calls from dealership for a couple of days

Service rep was there early and took care of me before early AM appt time.

Honza Hajicek was very knowledgeable and provided excellent customer service. I will definitely return to this dealership with Honza as my service advisor.

My technician, Jeff Whittaker, was professional, courteous and gave me an accurate estimate as to how long it would take to get my car back. I was pleased to have a hassle free experience.

didn't seem very interested in updating me why it took 6 days to do a routine front brake job. i had called multiple times, they weren't proactive. acted like they were doing me a favor.

Best sales person ever considerate and most patient. Infact all personel were easy to work with

Pleasant buying experience. Salesman polite and helful

Got the deal done, basically in one day. Eric Bowen, Sales Advisor, showed me two vehicles that met my criteria and we went for a test drive. Steve Lutz, Sales Manage, stopped by to see if I had any additional questions. At the same time, I had some service items taken care of by Dannia Basrawi, Service Advisor, once again, she was very helpful. She recommended that I get my wipers replaced and they were under warranty. We picked up the new car today and at the end of the visit, Courtney Goodson, BMW Genius, taught us about the new features on the vehicle. This was all around a painless and professional experience! We will continue to do business here.

Everyone should purchase or lease a BMW at this wonderful dealership. Customer service is unparalleled. Sales advisors are very knowledgeable and its refreshing to reciprocate with someone who knows more or the same about the product. If you want a client advisor with experience and have a seamless transaction, ask for Mark Toups. You will have the best car buying experience.

The facilities are perfect! Lots of kind and friendly faces. The salesman, Scott Ingram, is not the typical car sales person. We drove the vehicle off the lot with Scott as a friend. I have been in a lot of car dealerships in my life. I was more then surprised at BMW of the Woodlands. My X-5 is perfect! Love the car and the folks who sold it to me.

Done within the timeframe given. Everything done with care and professionalism.

Lisa did i nice service but the only thing we was taking the car and the car didnt start since 8 days ago we havent heard from them im the one who has been calling too see what was going on and 8 days to repair a car too much time soo thats my experience with BMW of the woodlands with this service how recommend this dealer no way the only good thing from the is Lisas service.

This was the best car buying experience we have ever had! Our sales person David Q. was exceptional, knowledgeable and professional. We enjoyed our time with Chang in the finance department. These two guys made the purchasing process very enjoyable. Would certainly recommend this dealership and David to anyone looking to buy a car. He knows BMW cars and was very helpful as we considered other vehicles as well.

Had an appt for service. Waited one hour and was told they ran out of part, couldn't do warranty repair.

Service manager Katherine Dooling was terrific! She handled all my service requests and provided extra service that was needed, but I had not identified.

Super friendly atmosphere and my sales person, Eric Bowen, was great. Super friendly and personable and overall a great experience. Super happy to be part of the team �

I had scheduled an appt for a repair with a loaner car. When I got there, they were out but Jeff figured out how to take care of me as a great service advisor. The repair was promptly done. He is the reason I go there - someone that isn't wet behind the ears.

Service person was wonderful! Very helpful, nice, great conversation all up to the negotiation (Not) of the price! Felt like since money was guaranteed the price could have been work out. Instead they wanted me to finance with them to get the amount I was short. But over the Ppl was nice 👍🏽 As for as customer service

After trying to get the air bag recall done for over a year at the Dealership in League City I was very pleased to only make one call to BMW of the Woodlands to make an appointment. No issues getting the recall completed. Thank you Jeff for taking good care of me and thank you Bob for the ride to and from the mall!

The salesman, Steve, was extremely knowledgeable about the vehicle as well as very accommodating to our needs. The finance manager was easygoing and helpful. Overall we were treated well!

Service advisor Nathan Lombardi is top notch. He listens well, is empathetic and provides great personal service like no other advisor I have dealt with. BMW of the Woodlands is very lucky to have him. He personifies BMW excellence! The brand new facility also is a plus.

Friendly, professional staff. Outstanding service.

Our experience with BMW of the woodlands was great! David Quintanilla was so helpful through the whole process. We were trying to get a difficult to obtain vehicle. Other dealers could not deliver. He got us a build slot right away. We were so happy! Everything went well, and the vehicle was delivered on Wednesday. It's fantastic!

A great place to buy a car and to get a car serviced. They're professional, they care about their customers, and they'll make you feel like family. Quality products and service delivered by a first class team.

I have found the car on their website. Two phone calls and two emails after, we have a deal! And then they have waited after hours for me to go there, check the car and do the paper work. Very nice people, easy negotiations, competitive prices.

Sheila is my service advisor and she always makes sure everything is great. I really appreciate her attention to detail and interest in making sure that everything is handled.

My service adviser, Jeff Whittaker, was incredibly friendly and helpful. He is the best BMW service adviser I have ever had.