Every single time I've been out here the staff have made sure my stay has been pleasant. From the salesman who first helped us to the service crew. I've yet to leave this dealership with a negative experience and can't recommend them enough

quality of service is excellent. Staffing and timeliness of attention at the dealership has been obviously strained w/ current environment. Still, a first class experience.

everything was fine except it took a couple of days longer then agreed because the technicians did not look at the primary reported problem until the day the car was supposed to be finished. parts then had to be ordered which caused the delay. understand the shop had the car for 3 workdays before they looked at it.

Scheduled a time for oil change and complimentary check-up this week...arrived a few minutes early but my assigned service rep was not at work that morning (strange)...another rep took care of checking me in while I waited...wait time estimated at 2 hours (strange for scheduled simple appt)... 3 hours later, my car was ready...under warranty, no charges...jumped in and called friend about being late...media did not work...communication did not work... They did a "hard computer reset "...and obviously did not quality check...if I had driven away before discovering...grrrrrrr... I know 2020 was hard on everyone...but the showroom & waiting area, etc no longer feel like the luxury car experience I expect and used to have here (we have purchased 4 cars from this site)...it is not what it used to be...is this the result of the AutoNation buy out???

Before buying my wife her first BMW, I had always heard great things about their service department. Well I can say now after two appointments at The Woodlands BMW our experience has been completely unimpressive. Today was my wife’s second visit here., simple for some routine maintenance. Why would you set up a routine oil change and have it take 2hr 15 min and not offer my wife a loaner car? If a loaner car wasn’t available, why not give her a ride home? We were told any appointment more than an hour a loaner car or ride home is standard service. The BMW experience is one of the reasons we pay so much for their vehicles. It supposed to be carefree maintenance while your car is new. During our first visit here the same lack of customer experience. They had our car overnight and didn’t even wash the exterior after being worked on over night. My last complaint but only because you made her sit their for over 2 hours. Other BMW dealership’s Have a very comfortable waiting lounges, not yours! Nothing special for sure. Sitting on a bench over by the windows. Time to find another dealer. Our next luxury car won’t be a BMW. The service experience hasn’t been what was promised.

Just picked up my M3 from BMW of The Woodlands! Custom ordered it in May. It was a long wait but my sales advisor (Matias) was excellent. Highly recommend him to anyone shopping for a vehicle there. He kept me in the loop throughout the build process all the way to delivery. He took care of every detail to make sure everything was perfect. Thank you for the excellent customer service.

8-25- 2021 update -the service has gone way downhill here. They really can't get anything right here. The front desk didn't even know how to book an appointment. Everyone in service is busy staring at their computers even tho there's no customers. They DON'T deserve your business. There's better places to have your BMW serviced locally. This place is so basic I don't know how they've lasted this long in the woodlands. Paying for management. This BMW dealership is subpar for the area, not great but not bad either. My average wait time for basic service is normally 1.5 + hours. I have posted picture the waiting area, very dentist office like. No loaner offered but they will do a basic wash. It was hard to hear the sales folks due to the loud freeway the dealership sits on.

The cars may be fabulous, but when there’s no one there to greet you, sell you on the features, offer a test drive, what’s the point? Walked in to showroom at 9:15am (shortly after store opened) and there was one other couple there checking out vehicles. But, not one salesperson on the floor. No potential buyers were approached. Spent roughly 1/2 an hr. sitting in vehicles, popping trunks, kicking the tires and clearly shopping. Walked out without having seen, or been seen by apparently, one sales rep. Definitely not a concierge experience.

been waiting for several weeks and have tried calling your dealership for the past few weeks. I have reached out to my sales rep, finance manager, title dept, etc. with no return call, no response on email. When I call the dealership I get hung up on. I then finally got in touch with the GM, Steve Lutz. He promised me I would get the Title for my vehicle for two weeks. I've even had my attorney send a demand letter with no response. I would never do business with this company ever again. Worst customer service ever.

Salesperson Alex Castro was awesome during the process.

Purchased a new BMW. Very efficient, very courteous and very professional.

Jeff Whitaker in service was awesome. Got me in and out quicker than I anticipated and my vehicle was cleaned while I was waiting as well.

I worked with Aaron on a new truck purchase. I came up from Pearland despite the long drive because they had a great deal on the truck I wanted in the colors I was searching for. However, I was impressed at every turn with the customer service, engagement level and follow up to make sure everything came out perfectly. I went to BMW Of The Woodlands just because they had the right vehicle. I’ll go back for the next purchase because everyone there was excellent and Aaron’s service was exceptional.

Thong is great to work with - very professional, friendly and kept us informed with all details. He is at the top of his game in customer service!

I , recently, bought a BMW X3. The overall experience was satisfying. Sales associate, Mattias, went above and beyond to test drive the car and putting the deal together. I gave it 3 star because of the time I spent in finance room signing documents, with the finance manager persisting selling AutoNation's extra warranties and plans and adding extras to monthly payment which was normal but I was not interested. Conversation and insisting kept going despite I stated several times that I am not interested. Being asked what is the reason I am declining! and there will be no help when I would be back crying for help because I have not driven a luxury car yet and don't know how costly it is and so on!!!. That was very annoying and awkward at a BMW dealership that service expectations are the highest. The car owner's manual was missing which I was told will be sent to me, not a big deal!

Worst Experience Ever. My X5 got totaled and I had Extended Warranty on the car. From last 3 months I am trying to contact the Finance Manager and he is busy from last 3 months . I drove 2 hrs and made a trip to the dealership and STEVEN who says he is the Sales Manager of that Woodland Dealership make me leave telling me that today is Saturday and it will take 3 to 4 hrs before the finance manager will meet me and told me to send him the email with the loan payoff letter and he will take take of everything . Its been 20 days he also doesn't come on the phone now . They don't have inventory but they are busy from last 3 months . I wanted to buy my NEW X5 but never from this place . Neil the General Manager no one wants to give me his phone number or email address so that I can contact him. I paid BMW Woodland and I have a right to speak to the General Manager. I will be contacting to BMW Financial Services

Worst Experience Ever. My X5 got totaled and I had Extended Warranty on the car. From last 3 months I am trying to contact the Finance Manager and he is busy from last 3 months . I drove 2 hrs and made a trip to the dealership and STEVEN who says he is the Sales Manager of that Woodland Dealership make me leave telling me that today is Saturday and it will take 3 to 4 hrs before the finance manager will meet me and told me to send him the email with the loan payoff letter and he will take take of everything . Its been 20 days he also doesn't come on the phone now . They don't have inventory but they are busy from last 3 months . I wanted to buy my NEW X5 but never from this place . Neil the General Manager no one wants to give me his phone number or email address so that I can contact him. I paid BMW Woodland and I have a right to speak to the General Manager. I will be contacting to BMW Financial Services

I had been looking for a vehicle for roughly a week and had many bad encounters at other dealerships that had left a bad taste in my mouth. I was looking at a Challenger and received a call from Aaron at BMW of The Woodlands to which he scheduled an appointment. I arrived way early and he still took the time to work with me. When the challenger fell through he went above and beyond to get me set up with a vehicle that I would like and could easily afford. We looked at many options and ultimately played it safe with a 2015 Ford Taurus. Aaron spent over 2 hours just learning my interests and looking through stock to find the perfect car. I wasn’t even looking for another sedan and yet I love the car. Aaron wasn’t in it for himself, he was dead set of making sure I got something that fit what I was looking for and at the same time something I hadn’t thought about. Don’t waste your time at other dealerships, go straight to BMW of The Woodlands and ask for Aaron, he will take care of you!!

I brought my car in for a oil change plus I was having problems with my wipers in the automatic mode. After waiting 2 hours the service advisor informed me that they would need 2-3 hours longer to diagnosis the problem with the wipers although he experienced the issue when he tried the wipers. When I got home and read the technicians report he said he couldn’t replicate the problem. So for a simple problem I am expected to bring my car back, have the problem diagnosed with the likelihood of bringing it back a third time if the parts needed were not in inventory. I am not satisfied with this level of service. It is clear the technician didn’t even try to diagnose the issue.

Impressed from arrival to departure.

Car buying experience was as expected, good. I would recommend for others to go and check out BMW/Woodlands.

I am enjoying my new BMW. Tim did a good job showing me the workings of the car. But there are so many new gadgets, I will definitely be going back in to the tech genius to get more instructions. I love my new car.

As a new salesperson here I enjoy working with the people here. They are a great group of people and put the customers satisfaction first. Integrity is hard to find in car salespeople, but I think you will be pleasantly surprised if you visit. Happy hunting!

BMW always does a great job

Great experience-Araslan and Shameel were extremely patient/helpful throughout the process. Would highly recommend!

Always have a good experience at BMW of The Woodlands. Service Technicians are always very friendly and the service is excellent!

Salesperson and Financing were great. The used Acura that I bought is in fantastic mechanical condition. The reason for three stars is the "detail" shops attention to "detail". It is very clear that both air filters (cabin and engine) were not changed in 3.5 years, there was tree sap on every horizontal surface of the car, and there were liquid spots on back seat leather. The spots on the seat was the most frustrating topic because I did not notice the spots on the middle rear seat leather because the arm rest was put down, covering the spots. I used leather cleaner and was able to remove the spotting but my issue was that either the detail crew did not see them because the arm rest was down (inattention to detail) or the spots were observed and the solution was to simply put the armrest down to cover the spots when a simple wipe with leather cleaner could have addressed. Tree sap came off with a clay bar (30 minutes) and air filters were $25 bucks to change. Not big asks GM. I know the response to this review will be, "glad you brought this to our attention, if you'd be willing though, our General Manager would love to talk with you and rectify these issues." In a preemptive response to that, I have already e-mailed the GM and the direct response was, "We can take a look at the items below, but I cannot guarantee that they will be fixed." I can guarantee they were fixed because I have already addressed and the car is great. I just wanted the feedback to make its way to the team changing over your cars. If they need more time for a proper changeover, please tell your customers that we would like some more time to make sure the car meets our standards and yours.

A great car buying experience. Sean, our salesman, was top-notch, very personable & professional and kept us informed all along the way. Despite a couple hiccups here and there, the sales manager Eric made it up to us, to the best of their ability. Overall, very pleased!

Has been the worst experience in being scammed into buying a useless warranty and have been dealing with them to get it cancelled. What a bunch of crooks !!!

Professional and courteous service. I appreciate the prompt service department team.

Tom was great. Excellent service. Waiting area clean.

Thanks!!! Keith. I will introduce you to all my friends.

Ermosos carros excelente manejar uno

Go to any location but this one. I was told they could give “crazy low deals” on the car I wanted and to come in. Came in and was told they won’t come a dollar off the price. Colossal waste of time. Expected more from a “luxury car dealership”

I had a great experience today with Aaron McCormick and Malik in finance. They explained everything clearly, and worked well within my finances to get me my dream car. Malik is 4 days in and was friendly and knowledgeable about the process. Aaron worked hard to get me exactly what I wanted even though the process took awhile. Would recommend to others.

Very nice place and made the process very easy. Gave me a good price for my trade in so I was able to view, buy, finance and het the trade in all in about 2 hours. Matais Vasquez was my Sales Person and he was great.

Great experience overall. Even though I bought a pre-owned vehicle that was not a BMW the sales staff went out of there way to accommodate me. I would definitely buy another vehicle from from them.

Fast, professional and overall best service I have received from any service department. Woodlands location is top notch, highly recommended. The customer is always first in their eyes and will make sure you are 100% satisfied.

Literally would not sell me a car today because I wanted to pay cash (not like a suitcase of money, but buy outright). Over the course of several hours, I was thrown every excuse in the book as to why they could not sell me a car: I was out of town? Paperwork takes too long? First come, first served? Bank Check? Oh that money wont work, need cashiers check? Okay fine, I hurdled through all that, but if someone else showed up on the lot between now and when I procure the cashiers check, they reserve the right to sell to someone else. I offered a deposit to hold while I went to get their money. Facepalm. I was literally trying to give them money... But I wasn't financing; so they couldn't maximize their payout with me. Its a luxury car they knew they would have no problem selling. So they just ran me around until I couldn't take it anymore. I felt sorry for the sales guy, constantly having to deliver spun messages and runarounds from management because they don't have the gall to orchestrate the spin themselves. They took money out of his pocket today. Bottom line, its obviously not about the buyer here.... not that's any surprise when dealing with cars sales. But they need a reminder they are selling a luxury brand. Lastly, if this shady-ness is representative of Auto Nation dealers as a whole, happy to look elsewhere.

New owner and new EXPERIENCE. SERVICE was amazing! Jeff W. with service team followed up, and making sure my expectations were met- Thank you 😊 🙏

Amazing service. Great folks. Even my Dad (hard to please) was impressed. Thanks Andrew!!!!!

Based upon my horrific experience with this Dealership I would humbly advise everyone to stay away from this unethical Dealership. When I purchased this used car I did so knowing how expensive the repairs would cost so I purchased a EasyCare plan for mechanical protect. The finance person informed me that for an additional $3,000.00 added to the cost of the used car that I would be fully protected "bumper to bumper" except for normal wear ie. tires, windshield wiper blades and brakes. Eight months later I ran into some A/C issues. When I brought the car in for service of the A/C I was told my warranty only covers the power trans. I felt violated. I was lied and cheated by the finance representative. I recall him stating how this expensive warranty is a good way to cover my protection against defects. I realize the saying " Let The Buyer Beware" but, I had taken the finance representative on face value and trust. Spending this kind of money on a very expensive luxury car the only way I would purchase a used car like this would be to be fully covered. I believed in that representative of BMW of The Woodlands and purchased the car and warranty. How many miles did I actually place on this used luxury car: about 8 thousand miles in 12 months! These are not reputable folks. These are not the kind of people you can trust. I was lied too. I was duped. I hope this review of this dealership will help those who are contemplating a purchase from BMW of The Woodlands will save themselves grief, aggravation and surprise by just avoiding these unethical folks and give a reputable BMW Dealership their business and stay away from these folks. It's just a shame folks are so hungry to take your money that they would misguide a buyer when we trust in your business. I am a 71 year old senior citizen, combat veteran who served in the US Army to protect our country and BMW of The Woodlands were so dishonest just to make a dollar they car nothing but taking your money giving you untruths. Update of Review: Today July 12 2021 I received a response from the General Manager to call. I called today at 11am. At 11:11am my call was disconnected! This is the kind of treatment you can expect from BMW of The Woodlands. I realize the General Manager is busy but at least show the common courtesy of at least getting back on the line and stating the GM is too busy to answer my call. I was informed by a neighbor who also made a purchase at BMW of The Woodlands how they were also duped into thinking that they're purchasing a full warranty only to find it was not! How can this be a premier dealership when they write publicly they are concerned and ask you to call but when you call them they don't even respond. Again. Stay away from this terrible dealership. ****Update: When you read the response from the dealership they requested that I call them to resolve this issue. They were not sincere as I called the General Manager twice and both times gave my name and explained the issue and both times the GM did not speak to me.... did not call me back... and made it obvious he only replied so when people read my review they saw he wanted to resolve the issue but not sincere. I hope that my terrible experience can save an innocent person from being taken as I was.

Horrible horrible service.

Teri Ables does a wonderful job of taking care of our service needs so that I don't have to worry about what is getting done.

As always, BMW of The Woodlands and Service Advisor Jeff Advisor provided quality, professional, courteous, and timely service during my visit on 8/20/21.

Very easy to work with and very professional.

These are professional salesman and understand the need. Rather than talking too much and wasting each other’s time we could quickly find the used car. The ambiance of the showroom is also very attractive. The paperwork took a bit longer but not bad at all. Overall a good experience. They have a lot of choices as well.

Timothy Herbert is the best sales person i have ever seen. I Really recommend him for sales.Thank you Tim for making my experience best with BMW.

This is the place to go, the whole team made me feel like home. They went above and beyond to help me get my BMW.

BMW WOODLANDS always seems to get it wrong when it comes to providing services on my car. This time, I went in for an all points inspection and car wash (free birthday wash) and was there 3 hours because they lost my car key. To add insult to injury, now, my trunk emblem is GONE, MISSING and I know someone saw it or found it. I don’t see me ever purchasing another bmw - will trek back to Lexus and the service at Lexus IS 5 star.

Very professional and trustworthy young man helping me. Joshua was very informative, got everything done in a timely manner and provided excellent customer service! He went above and beyond my expectations! I would buy a car from him anytime!

Bobby M. Is the BEST service advisor! On multiple different occasions he has gone the extra mile for our family is accommodating loan vehicles, insurance claims, making sure we’re taken care of. He’s made all the difference in our experience at BMW The Woodlands.

Hey everyone I went to see if I could get pre-approved for a car on Sat they had me waiting for 4 hours max with a baby . They didn't tell me anything if my application got approved or not. The sales man never said I am sorry you are not approved he just kick out by saying please go I call you on monday so I called on monday he never answer with a honesty answer saying NO. so I went to another place got approved in 20 minutes. The sales men name is David Quitanilla. Good luck everyone

Happy customer. First time to use this dealer and I was pleased with the convenience and service (Service Advisor was Teri). When it took longer than expected they hooked me up with a free loaner car to use. Also used their shuttle service. No surprise charges.

We were pressed for time, but Tim and Sean made the process unexpectedly easy and streamlined. Great buying experience.

I was in Texas for 1 day and decided to visit BMW of the Woodlands. I’m from Louisiana and many of our dealerships just didn’t have the stock. I was excited to see that this dealership had the exact vehicle I wanted and was excited to work a deal with me. I made it there after 5:00 pm and left with my brand new car at 9:35 pm! Amazing experience. Thank you!

Great experience every time with top notch service.

Personal and professional service is highly appreciated. Thank you Thong.

Honestly one of the best sale experiences I've ever had. They were very thorough with everything and made sure you understood everything before moving on to the next step. If given the chance I'll most likely buy from them again. Thank you Keith and thank you BMW

timely service. service advisor was extremely helpful. been using the dealership for many many years and have never had a problem.

I won't be going back here. Long story short, they low-balled me on a trade in sight unseen and just went downhill from there. Their trade in offer was more of an insult than anything, and I actually got almost 3x as much at their AutoNation counterpart just a little south. They talk a good game, but they'll cheat you. I would advise heading down the road...

They are very personable, and make sure that you get the best deal. I would highly recommend.

Honza Hajicek gives great customer service. He keeps me informed as to the car's status and what to expect for time required to fix the problem. Customer oriented and very professional in all aspects of service. 7-28-21 Thanks! M. Lea

New to the Woodlands, went to The Woodlands BMW for break service on my 2020 330i. BMW website said $195.95 but was charge $33717. Was told that advertisement wasn’t for my model. Wasn’t told this until after service was done.I would have taken my car somewhere else!! Called around and the average cost was $225. Never again, I do not recommend this BMW dealership!! Ripped me off!!

My experience with the service department was excellent. My service manager was very knowledgeable and gave me options that would extend the life of my BMW and save me money. The service was timely and precise.

I recently purchased a vehicle from this dealership. Matias Vasquez (Mike) was the sales consultant that assisted me through the process. As a buyer it is hard to find a good sales consultant that will listen to you and your needs. He went above and beyond to provide the best customer service. I was so impressed with his service that I went back and purchased a second vehicle a couple of days later. Looking forward to working with Mike again and being part of the BMW Woodlands family.

Bobby Messer was excellent. Checked the car and responded to all my questions in detail, even though the service department was extremely busy that day.

Matias was beyond knowledgeable and helpful. He was very diligent & went beyond customer service. He provided us with personal service. I highly recommend this dealership. Thank you!

I did not get the same feel as I have received from other BMW dealerships. No one explained anything to me about what was done, or asked me how the car was even performing. I had questions and was told that id hear back from them with the answers and I still haven't. I just hope my car was serviced properly.

First rate service !

Probably one of the worst service departments of any BMW dealer. Would recommend the drive to a different location. Parts department is questionable as well, hit or miss, 50% of the time they’ll get the parts right.

Service was above being helpful. It was professional, courteous, kind, and thorough.

My Service Advisor Mr. Tom Pham is my "go to" for all maintenance on my BMW. Tom is professional, knowledgeable, and has impeccable follow up. I am checked in at my scheduled time within minutes, provided a loaner (if needed) and on the road in less than (30) minutes. Tom keeps in contact via text or phone and advises when my vehicle is ready. My car is detailed and awaiting my arrival upon completion of service. I can't ask for better client services. !! Upon Checkout Tom advises my next upcoming service and promises a reminder prior..

I want to thank David Quintanilla for helping me and my fiancé get in a family bmw suv he is very good with customers makes you feel like family and he definitely works with you no problems everything was very easy going. Thank you auto nation thank you bmw of the woodlands !!!!!!!!!!

Best BMW crew in Houston, hands down! From sales to service they take care of you, and on your agenda. Will never go elsewhere.

Just know that this is the best dealership in woodlands hands down and David is a great salesman trust me when I say your in good hands give them a try you won’t regret it peace and blessings

The buying experience at this dealership was one of the best that we have had. The salesperson (Chris) was very nice, extremely knowledgeable, and helpful. From the low pressure sales, to an easy financing experience, I would definitely buy from them again.

Finance doesn’t know how to return phone calls when your calling for warranty purposes

We have worked with Steve Bransburg for years. He always knows how to take care of us when we come to him for a new vehicle. Great experience buying my wife’s new X5!

I would advise anyone that is Black Not to go to this Place. They will screw you . There service department is the worst . I took my car there for A/C work I was told to fix it would cost $1250.00 then I got a call back and was told another $260.00 then I was called back again and was told it was going to cost $7000.00 They don't know what they are doing . The service manager is rude & hates Black People . I purchased this car in March . I contacted The Manager of The dealership and never even got a phone call back . This is the worst dealership in Texas

I would advise anyone that is Black Not to go to this Place. They will screw you . There service department is the worst . I took my car there for A/C work I was told to fix it would cost $1250.00 then I got a call back and was told another $260.00 then I was called back again and was told it was going to cost $7000.00 They don't know what they are doing . The service manager is rude & hates Black People . I purchased this car in March . I contacted The Manager of The dealership and never even got a phone call back . This is the worst dealership in Texas

CSR do not take care of the customers .. their attitudes or horrible! Not Satisfied as a BMW customer

I was discussing a purchase of a Porsche form this dealership. I made sure I spoke with the dealer regarding being reliable and well inspected for mechanical issues as well as cosmetic. They assured me the vehicle had went through a detailed and thorough multi point inspection, and everything was great. I originally planned to drive down to Houston from Dallas to go see and purchase the car, however I opted to have a friend go look at it for me that lives locally. On the test drive the car over heated, the check engine light came on, a tire sensor light was flashing, and the vehicle was having problems accelerating. This is extremely bothersome because it was a waste of time. How could the car have possibly been inspected with all these errors and issues. Why wasn’t the car driven first. Not only was it not honest, it isn’t safe. I hate when dealerships will say anything to make a sale. Very disappointed.

Perfection. Just as you would expect from BMW. I love my BMW. Service took care of my tire, offered alternative transportation to and from the dealership, ordered a new car tire, and washed my car inside and out. Fast efficient….Awesome. 100% best service ever! Thank you BMW

This was the best & easiest car buying experience I've ever had. The sales lady Misty couldn't of been better. She's was awesome.

Excellent customer experience, made my appointment with Misty who brought us out and showed us vehicle we were looking for and explained thoroughly the features. After sitting down to complete paperwork my wife and I were out in relatively short time. We will do business again Art R Humble,TX

Service and personal care to the customers is wonderful. The employees seem to love what they do and that speaks volumes for leadership and corporate!

Honza, the Service Advisor, is terrific! He is very knowledgeable on the BMW cars and advises me to provide best value driving & service. We have worked together for 6 years. Well done, Honza!

Tom my service advisor and Scott in parts were great and took care of everything very quickly. Brought my moms vehicle to get a new tire after discover a nail in one of the tires. Turned out two actually had nails in them and needed to order the them. They were received the very next day and installed immediately after being received.

Working with Honza the last few times when i needed service has been great. Thanks again Honza.

Everyone was very accommodating and kind.

Great service

The team at BMW are very good to deal with. The employees are very friendly and polite it makes buying a car very enjoyable. Good job,thanks.

Top quality service. Purchasing a vehicle has never been so enjoyable!

Excellent, Jeff W is always professional and courteous. You can trust his advice and the service department one of the prime reasons I purchased my BMW at this location. ~Jeff C

Service team responded quickly to my arrival in the bay. I needed my fluids checked to make sure all was well before my short road trip.. One service rep ran my keys and informed me that I needed a little coolant and therefore service guy came with the coolant, but then stated that I didn't need coolant at all.. I didn't have a signal in my vehicle asking for coolant.. so there was a little hesitation on my part as to why there was misinformation. After driving off, I didn't think to even ask about other fluids but I'm hopeful that all is well. My in dash computer showed all was well, but I wanted to be sure.. I'll update if anything changes..

I bought a “certified” X3 a with 29000 miles two years ago. After a year parked at home during the pandemic and have driven only 10000, I took it for an oil change and ended paying $1700 even declining most of the “due maintenance” . I cannot understand why I had to change the spark plugs for a car that has less than 40000 miles? Also they wanted replace the front suspension rubbers. What is the point of the “certification”” ? What a coincidence that everything shows up just after the warranty ends! The explanation from the BMW employee was that this is the cost of a high performance car and of I didn’t want to pay for it I should sell it. What a scam! I’ve had other luxury cars with better performance and much more reasonable maintenance. . Soooo disappointed with dealership and BMW!

Honza Hajicek service my vehicle and did an outstanding job. I have been working with Honza on my cars for over 25 years. He is the best!!!

Ask for Aaron McCormack in the Sales Department when your ready to buy a BMW. He provided me with exceptional communication and customer service throughout the sales process. 1st class team from the Sales to Service Department.

I find that BMW dealership is way out of line on their charges. There are other companies who also are experts on BMW which are more reasonable. Battery at your dealership costs $525.00 compatible battery at SAMS and Costco costs $179.00 plus $60. for registering. Oil change quotes are always $189.00 Dealership has a running coupon for $99.00 why not quote the coupon price that way you are more apt to get the business. Changing spark plugs your quote is $599. Others charge $289.00. I would love to give you business but not at the high prices you quote.

Top Notch customer service from Hondza, if they had 10 of him they would have the prefect forward facing customer service team.

I have been buying cars left and right in so many dealerships in Houston and I can say that Alex Castro it is by far one of the best Sales guy in the game. Great communication , skills, knowledge, honest, hard worker Etc. Also Talked to Joshua and Steven great guys honest and they will tell you out front if they can work a deal or not, they dont give you the run around, they are honest and willing to work with you, I can definitely say I will be coming back and will highly recommend Alex Castro to all my friends and family looking for a car. Thanks

Always attentive. Dante knows my vehicle and is quick to provide the best service.

If I could give them a zero or minus star I would. The sales people from bottom to top management here are full of misleading. They sell you a vehicle that has so many issues without letting you know. Even if you pin point the issues, they'll just divert and ignore the whole conversation. They call their vehicles, inspected and certified, seriously!! that's a joke. Go there, if you wanna be ripped off. Zero at customer service, no phone replies. Their promises made to be broken. Be smart, have a second opinion by your own personal mechenic before any purchase. Later on, after the deal closed, they don't know you.

BMW of The Woodlands is the best dealership in Houston because of the team member in service.... Hanza is the best... 👍

Best staff ever!! Neil, Joseph, Jeff, Steve and Ronald always make you feel like family!

Trying to make an appointment for maintenance over the phone is almost impossible, but if you go in person to the dealership and look for Honza, he will assist you and take care of your car necessities immediately.

The service is always first class at this location. This isn't even the closest BMW store to me, but I purposely go here specifically for their service.

Love the automated response to all the negative reviews. “Call our receptionist” basically. How about you give an actual name of someone to escalate to, a real tel number for someone, take responsibility, be accountable. This dealer is a joke. Stay away!

For the past five years I’ve taken all three of my BMW’s to Honza at BMW of The Woodlands, and the service that I’ve received has been nothing short of outstanding each and every visit. I can always count on getting honest feedback on the status and condition of my vehicles and would encourage anyone in search of BMW service or repair to give them a call and schedule an appointment.

Hanza has been my service manager since 2013 at BMW of the Woodlands. He is excellent and has always been highly courteous and friendly in working with me. I rate him with the highest recommendation and BMW of The Woodlands is fortunate to have such a valued employee representing them. Allan Bounds

I worked with BMW Woodlands on trading in my vehicle. They offered a figure to which I agreed to and even gave up my keys and car. The next morning they informed me that Autonation had decided to lower all appraisal offers and would no longer honor their appraisal figure. It's a sh*t show out there.

Thank you Honza and the team at BMW of the Woodlands for the fast and high quality service!

It was great service. The service advisor was very interested in my concerns and had a pleasant attitude. It was less stressful to be able to service the car early on a Saturday. I called the day before and they were able to service my car that quickly. Thanks again BMW of The Woodlands!

Bought a 2020 X5. After the sale they dont care about you. Cant get any one to call or write back. Im about 20 emails and just as many calls into trying to resolve my issue and no luck, even though they agreed to. Sigh. Stay away! I have left VM and email to your GM (Neil) already and to two more individuals with no luck. You asking me to call back again is proof of your lack of customer service. You have my full name, look me up in your system and feel free to have the right person call me. Again, STAY AWAY from this dealership. Its has taken me over 5 months, close to 20 emails, ,countless calls and VMs and Im not closer the resolution (which I have in writing from them)

Worst dealership I’ve ever been to!

Do not purchase from this dealer. Worst experience ever. No replies to emails, calls, just don’t care!

I was just the worst service. They did not complete what they told me that they were going to do. They just lied and lied… I guess u just always will have bad experience with dealers. I wish I can just take my truck back… Is unavailable the way how they just laughed at me.. the worst experience in this dealer. The person that promised me stuff never fulfilled them. They rest a lot of money on my trade in for the same problem that the car that I was going to buy had it… and they didn’t even fix it..

Professional, well run dealership. Customer oriented.

Great experience. My Service Advisor was excellent.

Tom was awesome

Not going back. I went there today to seriously inquire (as in buy asap) about a car and I have no information, no card, nor the name of the young man that was helping me. There weren't even paint chip colors for the car I wanted to purchase. Now I'm forced to go elsewhere. This dealership is not far from my home and now I am looking at another dealership 20miles further away. Lost commission for that fella.

Excellent service representative of not only this dealership, but BMW as a whole

Service advisor, Teri Ables, is new but a great addition to the team! She provided me with a loaner, kept me informed throughout, and that made for a great experience.

Always have a great experience at BMW of the Woodlands!! Service is always an easy trip - from scheduling the appointment to actually waiting during the service. Great WiFi - can basically work while I wait and not miss a step! Have bought my last 3 cars from here and will continue to do so!!

设施完善，服务周到，这是我在没有预约的情况下维修最快的一次，以前我都要等一天啊！所以我非常感谢他们，谢谢

The Woodlands BMW always does an outstanding job when I take my vehicle in for any type service.

Excellent service by Tom and team.

I can't say enough good things about this place. Just bought a new X5M and Joseph and the finance team were exceptional! We test drove several vehicles and not once did Joseph complain. He could have since I have a hard time making a final decision. 😁 Finance took great care of us! No hassle at all. I will certainly buy again and definitely recommend to all my friends!

Jeff was such a great service advisor. He was able to get me in and out when my check engine light came on. He was very professional and knowledgeable. The team there was also great they always greeted and asked if we needed help upon entry to the service garage. Will definitely be going back here if I need any maintenance done!

Took my car in for service and repair today, and was told to come back in two weeks by so-called client advisor Mickey Banda. He did not offer an appointment time, did not care to understand what I needed serviced. When I explained, that in addition to repairs, I have been contacted daily for an air bag recall by this very location. Mickey explained that they simply don't have time to look at anything until at least two weeks from today. I asked for an appointment time and was told that I did not need one...just come back in two week. This seems highly unprofessional and lacking in customer service. So in the moment, I decided that I have spent enough money at this piece of s*it service place to just gamble that they would take the time to accommodate me in two weeks. Instead, I drove to the BMW location on FM1960, and they took my car immediately and offered me a loaner. Thanks to Edwin and the team at the Houston North fm1960 location...you get my 5* review.

This was routine service, but as usual the quality of service was far from routine. Easy to make appointment, immediate attention on arrival, and fast service. I've been going here for years and there is a reason I always return to BMW Woodlands for purchases and service. thanks.

My BMW needed an oil change and I must say I have never had a better experience at any dealership. Booked the appointment online the night before and got right in the next morning. Pulled up to the service center, the automatic garage doors open and drove into their air conditioned garage. My service advisor promptly greeted me and offered me a spot in their comfortable lounge while my car was serviced. Overall this was a 10 out of 10 experience and other dealerships should take note of how this service center does it!

Great Service!

I worked with James DeGuzman and was super happy with the experience and follow up phone calls!

Bobby was prompt and responsive to my inquiries. Service was performed as scheduled!

Our salesman, James, was courteous, friendly and attentive to our wants. He made us feel very comfortable during the process.

I wanted to give negative stars.I went into the dealership for a new car. I stood around for about 15 min with no one to come out and help with me at all. I was not until my mother went in to say something which at that point I was ready to go. That they felt the need to come over once the sales rep came to me he was extremely passive and made no effort to make a sale. I was ready to buy a car today and put half down. But maybe since I did not look the part I was pre judged or maybe they weren’t in the mood for any sales. I am extremely disappointed and Houston is to huge with to many other dealerships willing to take the sale for me to give it to a group that do not want my service

Good,but too expensive! Claude Roulet

Not impressed with this dealership, I have purchased several BMW’s in the past, from other dealerships, and love the product but the sales department at this dealership is sub-par. Our test drive consisted of maybe a 2 mile loop, half of which was through parking lots and the other half was on the feeder road back to the dealership. We will drive out of our way to avoid this dealership in the future.

Consistent professional service provided by Honza! I am appreciative of the great customer service from Honza for the last 6 years! Thank you!

I pulled into bmw with an issue and I was greeted fairly quickly. I explained my issue and we got to work on getting my info. I explained I wasn't comfortable driving my car with the engine overheat light and car going into limp mode. I was able to leave it with them and less than 24 hours later ( I didn't have an appointment) I had the car back. Based on the initial conversation I was reminded that is was potentially a known part failure and there is a recall. If that was the case it wouldn't cost me. My service tech was extremely personable. And for once I didn't leave a car at a service department thinking the worst. It was the recall and it didn't cost me.

I was led to believe windshield warranty could be cancelled by sales person. I contacted sales manager Eric B to cancel and reimburse me. He agreed to cancel on email but after multiple trips to dealership and numerous emails, I gave up. The word of the manager should mean something

AMAZING experience from start to finish of purchasing our new BMW. Customer service was spot on, and very thing was very well explained. Thanks BMW for making this a very easy process!

Windshield washer pump quit working so I took it in to the dealership to have it fixed. It was repaired in a timely matter and the car was cleaned and washed. Very happy with service.

I was led to believe windshield warranty could be cancelled by sales person. I contacted sales manager Eric B to cancel and reimburse me. He agreed to cancel on email but after multiple trips to dealership and numerous emails, I gave up. The word of the manager should mean something

Finance personnel upcharged us $30K for God knows what. Once I noticed, I called BMW N. Houston, they rushed me off the phone and can't connect with anyone now. Don't fill out their survey until you know all the facts, and expect to do the research yourself because BMW N. Houston will not inform you.

Jeff was perfect! Very helpful and was concerned for my concern. The dealership where I purchased my car did not have loaners. Jeff took care of me and double checked my concerns. Like him a lot!

It is a great service experience but BMW service is very expensive. For basic maintenance service which took them 1.5 hrs, just ?labor? cost came out at $466.

My vehicle is a 1998 3-series, and I cannot say enough about the level of care and detail provided to me during the initial review from Honza. He was very detailed and did a full review of my suspension prior to assessing the alignment. He was able to recommend another performance shop as well, as I have aftermarket suspension components, and the shop he provided was able to get all the necessary parts in a short period, as I’m traveling on Wednesday (today is Tuesday). I can’t say enough about the care, consideration and honestly from Honza, and would always give him a call first, as any additional repair requirements arose. I feel confident taking my performance vehicle to Honza, as he understands performance upgrades, which was extremely helpful as well. Thanks, -T

My BMW experience was great, less than 2 hours my purchase was complete.

The service team at BMW of the Woodlands always takes good care of me and my car when I'm there. Hanza is always especially helpful and makes sure all points are covered. Sounds a little cheesy, but they make you feel like you're their favorite/most important customer! ha. The team always listens to any concerns I might have and take time to give thorough explanation. Thanks so much!

The service was good. I would have put five stars, but I think I paid too much for my battery $257 total. Other wise, It was a smooth experience.

Absolutely incredible experience! I worked closely with Neil, the GM, and he was nothing but helpful and attentive, even while he was in a meeting. I had found a vehicle at a different Autonation dealership and Neil worked his magic to get it for me after we settled on a great fair price. Neil really cares about the customer's needs and wants and does everything he can to help. I really can't find enough good things to say about him! Once we agreed to everything, he hooked me up with one of his salesman, Aaron McCormick. Let me just say Aaron is awesome! He's funny, helpful and really cares about his customers. In addition, Aaron really knows his BMW's, especially the M's. My car did have a scrape on one of the wheels when I got it and both Neil and Aaron were very on top of it and got the repair set up super fast. This is an awesome dealership and totally worth the drive! Be sure you ask for Aaron for your salesperson.

Awesome experience! I had the pleasure of working with GM Neil and salesman Aaron McCormick. Neil cares greatly about his customers and does all he can to help them with their needs/wants. Neil went above and beyond to go get a vehicle for me from one of their sister dealerships. Once we agreed to a very fair price he secured the vehicle and it was on its way. Neil gave me Aaron as a salesman and I have been very happy. Aaron is funny and truly cares for his customers. There was a blemish on one of the wheels and both Neil and Aaron made sure it was taken care of in a timely manner. I would very easily recommend working with both of them and driving the distance to BMW of the Woodlands. You won’t be disappointed!

excellent customer service, as always!

Service Writer followed up promptly and work was completed as promised

...I came all the way from Ruidoso, New Mexico to do business with you because of the representations of Auto Nations and your guarantees. I left the dealership and had gone about 30 miles and a tire problem light came on the dash. I turned around and came back and your service man said there was too much air in the tires and that made the light come on. It was still on but he said it would go off in probably 25 or 30 miles. I drove to my daughters in Montgomery and it was still on. We visited a while and then were leaving for College Station. I asked my wife to drive to start getting used to it. She drove about 3 blocks and pulled over and said another light was coming on the dash saying there was an issue with the left rear tail light. We haven’t even gotten out of Montgomery yet and already 2 warning lights. I was concerned obviously about this happening so fast. I parked it over the weekend to decide if I was comfortable keeping it. The light for the tire went off and the only thing left was the tail light. I decided with us leaving Thursday I would take a chance and just deal with the tail light with you when you opened again. Yesterday we decided to drive it again and took it to dinner in College Station. Then a third light started coming on. This light says “Perform Service”. I talked to the Dodge dealer here and he says it is crank case filter and emissions valve cleaning of some kind that has to be performed. When I found this out I contacted Jay again and tried to reach a manager there and left messages. Jay was the only one I was able to talk to. I was assured that I had a warranty and everything would be okay! I had an appointment at 9:00 am today to put in a spray in bed liner, tail gate cover, and bed cover installed. Obviously I didn’t want to spend that money on the truck if it wasn’t going to work out. Jay informed me that the tail light should have been caught by your inspection team and I had a warranty with the truck and not to worry, everything would be covered. I had the work done and then was trying to set up the appointment to come in tomorrow for the tail light and emissions coverage. I was then informed that the service was not going to be covered. I am now reading your 250 mile warranty and see that it states you won’t cover the addons that I just did. I have multiple text, emails, and pictures to back up this process. I was concerned that I used up probably 60 miles coming right back to the dealership 30 minutes after picking up the truck and that I didn’t know if I could get to my sons and back before the 250 ran out. I have pictures to show the miles when these things occurred. It has not gone over the 250 yet but would by the time I get back to the Woodlands. If necessary, I will put it on a car hauler to bring it back to stay within the 250 miles. I am requesting that you approve the repairs to be done tomorrow so I can leave with the family on Thursday. That would be the easiest solution. If you will not do this as I was promised, I will have no choice but to either drive or trailer the truck back and return it. If that is what you decide you want me to do then I will be requiring a full refund, refund back on the additions I did AFTER notifying your dealership of the problems, and a rental or loaner truck for my trip Thursday. I realize this is a little bit of a conflict with some of your procedures, however, I think I have documented everything well enough that it will present a pretty good case if push comes to shove. I would much rather keep the truck, have things done as represented, and be able to brag on Auto Nations as advertised. This would be a much better solution for both of our sakes.

BMW of the Woodlands is the absolute best. Honza is the best service advisor and always gets me in and out. Everytime I go I ask, “is there anything cool on the floor right now?” And he personally walks me through the cars they’ve just got in. He’s amazing!

After unhappy experience at another BMW Dealership, this location made us feel so much better. Sales Manager worked with Associate to help us find exactly what we wanted.

Gentlemen- This email is in regards to a 2016 Dodge Ram that I purchased Saturday May 29, 2021 from your dealership. Jay was my salesperson and he has worked really hard to make things work. The problem is with the truck and the guarantees. I had a little unusual situation with a time crunch that was all explained ahead of time. We had to be able to complete the transaction and all prep on the truck in time for us to leave Thursday June 3 for family reunion in Hot Springs. I came all the way from Ruidoso, New Mexico to do business with you because of the representations of Auto Nations and your guarantees. I left the dealership and had gone about 30 miles and a tire problem light came on the dash. I turned around and came back and your service man said there was too much air in the tires and that made the light come on. It was still on but he said it would go off in probably 25 or 30 miles. I drove to my daughters in Montgomery and it was still on. We visited a while and then were leaving for College Station. I asked my wife to drive to start getting used to it. She drove about 3 blocks and pulled over and said another light was coming on the dash saying there was an issue with the left rear tail light. We haven’t even gotten out of Montgomery yet and already 2 warning lights. I was concerned obviously about this happening so fast. I parked it over the weekend to decide if I was comfortable keeping it. The light for the tire went off and the only thing left was the tail light. I decided with us leaving Thursday I would take a chance and just deal with the tail light with you when you opened again. Yesterday we decided to drive it again and took it to dinner in College Station. Then a third light started coming on. This light says “Perform Service”. I talked to the Dodge dealer here and he says it is crank case filter and emissions valve cleaning of some kind that has to be performed. When I found this out I contacted Jay again and tried to reach a manager there and left messages. Jay was the only one I was able to talk to. I was assured that I had a warranty and everything would be okay! I had an appointment at 9:00 am today to put in a spray in bed liner, tail gate cover, and bed cover installed. Obviously I didn’t want to spend that money on the truck if it wasn’t going to work out. Jay informed me that the tail light should have been caught by your inspection team and I had a warranty with the truck and not to worry, everything would be covered. I had the work done and then was trying to set up the appointment to come in tomorrow for the tail light and emissions coverage. I was then informed that the service was not going to be covered. I am now reading your 250 mile warranty and see that it states you won’t cover the addons that I just did. I have multiple text, emails, and pictures to back up this process. I was concerned that I used up probably 60 miles coming right back to the dealership 30 minutes after picking up the truck and that I didn’t know if I could get to my sons and back before the 250 ran out. I have pictures to show the miles when these things occurred. It has not gone over the 250 yet but would by the time I get back to the Woodlands. If necessary, I will put it on a car hauler to bring it back to stay within the 250 miles. I am requesting that you approve the repairs to be done tomorrow so I can leave with the family on Thursday. That would be the easiest solution. If you will not do this as I was promised, I will have no choice but to either drive or trailer the truck back and return it. If that is what you decide you want me to do then I will be requiring a full refund, refund back on the additions I did AFTER notifying your dealership of the problems, and a rental or loaner truck for my trip Thursday. I realize this is a little bit of a conflict with some of your procedures, however, I think I have documented everything well enough that it will present a pretty good case if push comes to shove. I would much rather keep the truck, have things done as represented, and be able to brag on Auto Nations as advertised. This would be a much better solution for both of our sakes. Please advise ASAP as we have the time crunch as mentioned. Also, if you want it returned, is it necessary to trailer it or have some allowance for having to return to the dealership 30 minutes after leaving. Thank you in advance for your prompt response! ****************** I sent this email on June 1st to the general manager, the sales manager, the service manager, and my sales person. That was 6 days ago and I can't even get a manager to answer the phone, return a text, phone call or email. Since then a 4th warning light came on that said Service Electronic Throttle Control. Informed the dealership of this and still can't get a response back. 4 warning lights in less than a week and NO RESPONSE! Three of them before even the 250 mile guarantee. Since I was "promised" I had a warranty and not to worry, I drove it past the 250 miles. Don't believe their lies and promises. They won't fix anything or even respond back.

BMW WOODLANDS, with its newly remodeled showroom and service bay area is always sparking clean and ready for your vehicle services. As you drive into the aircondition bay area your service advisors are there along with service assistants, eager to get your vehicle scheduled services started. Whether you scheduled for a loaner vehicle or just wait for in their beautiful and comfortable lounge, which have all the amenities that you would expect from a BMW dealership, as well as a complimentary car wash. They seem to stick close to the approximate time that you are given for the work to be completed, however, if they run into a snag their have great communications to let you know. This is not the first time I have had one of my vehicles serviced here so if I had to rate, BMW WOODLANDS, I would rate them 100/100, or AAA++++. If you want you vehicle serviced right the first time you owe it to yourself and your vehicle to give them a try.

Went in a few days before my bday traded 2011 Buick Regal for initially for Toyota Camry however I left with 2014 Nissan Maxima. When agreeing a the deal, I was told the interest would be lowered however it was when I went to sign I was told in exchange for the lower rate the loan agreement had to be extended. Before walking out of the dealership, I expressed how important it was to be set up with online payments as this is what I’m comfortable with. I was told not to worry, I would receive a welcome call from finance company within few days. Never received the call. Emailed sales rep & requested an update on having access to the payment portal and have yet to receive a response to date. This has nothing to do with sale, however last week I was at a red light & someone rear ended me. The only reason I bring this up is because I STILL do not know how to make a payment online and the car has been in an accident already. Honest real time reviews

Made an appt for a routine oil change, passenger compartment filter replacement, and state emissions inspection. Arrived on time, but waited more than 30 minutes to get checked in by the service coordinator. Took another 90 minutes for the work to be completed. I could understand if I had just "dropped in" for service, but to require two hours with an appointment seems excessive. The car was returned to me sparkling clean, so there's that.

When the whole management staff won't return phone calls, texts, and emails it hard for you to improve anything. Stop the lies, misrepresentations and horrible service!

Jeff was great! Very impressed with the whole service from the time I pulled in until I pulled out. Very professional atmosphere.

The sales manager Frank and sales person Keith were amazing. They went well beyond what is expected to deliver 100 percent client satisfaction: they pre-owned had some small scratches which were completely detailed and they paid attention to every small detail of the client buying experience from finding a car to reserving to financing

Everyone was very helpful and friendly and knowledgeable. The facility was beautiful maintained

Doing business with BMW of the Woodlands was a wonderful experience. Our requests and choices were respected and met with great politeness. I will highly recommned Aaron Mccormick for his professional and customer interaction skills.

Great customer service! Highly recommeded! David made sure I was comfortable while I waited for my turn.

This was hassle free and it felt like they actually wanted to work with me. Feeling like I got a good deal and will look forward to future business.

Everyone at BMW always takes great care of us. They go above and beyond! We love these guys! 😊

The customer service at this location is excellent. My service advisor, Bobby Messer, and my service technician, JT, were both wonderful. Everything was explained well with repair and pricing. They were able to get my convertible top repaired very quickly. I have been using this dealership for 4 years and they always do an outstanding job on all my maintenance and repairs.

I purchased a two year old used vehicle with less than 50k miles on it. Within 5 days I notified the staff that the vehicle was leaking oil. There response was that they would give me an estimate to fix it and they would not help me out any further. I'm not sure how the Intake Process is for used vehicles at this dealership but I would imagine a heavy leaking oil pan would hard to pass up let alone pass off to a customer that buys a $50,000 vehicle. I'm not looking for sympathy, I'm just disappointed that a dealership would just stiff a customer knowing they have a difficult vehicle.

Excellent Service.

Found a used Porsche on-line that I wanted at this dealership. I called on Monday morning, flew in on Tuesday, and drove it back to Utah. The entire experience was great, Mattias the rep that helped me, the manager, service people, and Ronald the finance guy were all first rate and forthcoming to answer questions. Would do business with them again anytime!

BMW in the woodlands is great!fast and friendly service. Jeff in service dept. is the best. Would give him 10 stars if I could.very professional.

David Quintanila was very professional and courteous during the two days we were working with him to purchase our vehicle. I believe he went out of his way to make sure everything went well. Look forward to working with him as we enjoy our new car.

Update: I have contacted the dealership 3 times to talk to the GM with no response. Sounds like the do not care about their clients. I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Hansa was courteous and efficient as always, well informed friendly.

Got the car, love it. Been a year and car running perfectly. Great great people !

From scheduling through appointment. It couldn’t have been easier. Thanks for the excellent service

Bobby was very helpful and kept me informed of the process of the repairs. Overall very pleased with the service

I appreciate the excellent professional service provided by my Service Advisor Dante Beyler and the technicians at BMW of The Woodlands. Thank you.

Don’t go to this place. Terrible customer service. Managers will laugh at your face and tell you not to trust BMW dealers. When purchasing used cars make sure you take them to another BMW dealers or personal mechanics to inspect a car because this dealer will sell you a car that needs serious mechanic work. I drove 1000 miles to Texas because I was told (lied), that 2016 BMW x5m, SUV that I was interested in, only with 37k miles, is in “PERFECT” condition. But when I took the car to Advantage BMW they found oil leaks worth of $21000. By the way, prior to me taking this x5m from Woodlands BMW I had to basically fight this car out of hands of salesman by name of Sean to take it to another bmw dealership to do pre purchase inspection, because they were trying to cover up and make sure nobody finds out about mechanical issues! I dealt with many bmw dealers before but this dealer stood out the most unprofessional. Manager told me that they’re not responsible for finding mechanic issues of the car before selling. Told me that they do not perform 100+ point inspection before selling, but they only do 50 point inspection. Which is still include in it inspection of leaking engine and transmission.

I appreciate the excellent professional service provided by my Service Advisor Dante Beyeler and the technicians at BMW of The Woodlands. Thank you!

Bobby is my service advisor and is the best. Always professional, on time, and cares about his customers. The repairs are always complete as quoted and the car is returned clean.

BMW of the Woodlands has incredible service. This location is a little further from me compared to the other locations, but it is definitely first class. The GM and sales manager are amazing and they know how to get things done. Tom Pham did an incredible job in the service department and my M8 feels and looks like a brand new vehicle all over again. I definitely recommend this location and request Tom for your service guy..

Very respectful salespeople and no pressure on us to buy.loved the experience

Excellent service! I was greeted with a very pleasant Service Provider, Tom Pham. He took care of what was needed for the service and was very helpful in the other services that were needed.

Most of my research was done in the internet and therefore I reached out to Alex in the internet sales department. He was patient, responsive to my inquiries, and available for my visits to test drive. The process was easy and I felt that Alex was my advocate within the dealership rather than a “car salesmen”. I am very happy with my purchase and I hope the service department will be equally efficient. Thanks to everyone I worked with.

Initially I was pleased with the service. However after having my car home for a week and not inspecting the work that was done I found that something t as simple as attaching the plastic cover to a seat motor that was replaced was not installed and just laid under the seat. I suspect because it was a difficult angle or possibly the plastic clip was damaged when originally removing it and the technician didn’t bother to let my advisor know about. It is unfortunate because I live about 30 min from the dealership and don’t have tine to make an appointment to have it installed . I would just prefer to drop in and have someone come out and pop it on.

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Highly recommend Alex from BMW. He is very knowledgeable and was able to get me a great deal on a brand new X3. All in all, he made the car buying experience a pleasant one.

On time, on budget, friendly service advisors!!

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Very helpful and courteous staff.

No problems provided very good service.

They had me make an appointment but kept me waiting as if I was not that important. Pressured me to consider their terms even though I already had pre-approval. Otherwise, facility was nice,

I would like to share this bmw dealer does bait and switch with customers, they are lacking a customer care component that great dealers have. Drive to Houston, visit Momentum or Advantage over doing business here. The salesman made a promise of a sale and it ended up being false. The manager in his followup ignored the poor ethics of his staff.

BMW of The Woodlands is a great dealership! Every time I take my vehicle there for servicing, it's done completely and professionally. Service Advisor, Bobby Messer, is wonderful. He's very down-to-earth, professional, and always cares about the customer. He's a great asset to the dealership!

My service advisor Tom is the best I have ever had. Includes BMW, Toyota, Jeep, Nissan, etc. If you do g to the BMS of the woodlands, always ask for Tom.

Waited more than two and a half weeks to get one headlight bulb replaced.

I purchased my first car on Saturday 15th May, 2021 from the BMW of the Woodlands. I saw the car on Carfax and really liked the car. I contacted the BMW of the woodlands through the email. Within minutes I received emails from the manager and Sales person regarding my questions. Everyone here is very friendly and are always ready to help you. I was in contact with Mr. Timothy Herbet Jr from the start. I found him to be friendly and knowledgeable . He was not pushy and was kind enough to answer my questions. Eric from finance department helped to get the correct maintenance plan and the best part is that there are no hidden fees charged here. Misty was very courteous to click our picture with the car. I would definitely recommend BMW of the woodlands for your next car purchase. Pardon me if I am missing some names.

All lined up for recall service...

Purchased a new BMW for my wife as a gift for Mother’s Day. Sean the sales guy really went far and beyond. Great price, very knowledgeable, excellent service. Looking forward to purchase another one in the future.

Such a wonderful car buying experience. Thank you Aaron (sales) Ronald (finance) and all others that helped to accomplish my deal.

Steve Lutz and his new team with Frank and Eric are very efficient. prepared for my appt. even addressed needs after I left. Car was done in day. BMW Woodlands is the best. Bought my 10th car here and service car here. These guys are awesome. Jimmy and Billy are a great team

Awesome job. 10th car from here love this team! Steve Lutz Francis Pecka Eric Bowen and Jimmy Franks Billy Todd Scott Dunham are the best

Jay was great! Bought a used Acura MDX. The reason I like buying used cars from an autonation dealership is because they list all repairs they made to the vehicle. No haggle, which is nice, it’s just a little more straightforward. Great experience

The reason I like buying used cars from an automation dealership is because they list all repairs they made to the vehicle. No haggle, which is nice, it?s just a little more straightforward.

James de Guzman was top notch in sales, Eric in finance was as well. First class!

The awful reviews you are reading about this dealership are true. I’ve given them 3 chances (after having dishonest experiences here) and I’m finally done. The worst of it is definitely with the service department. The last time I brought in my BMW to be serviced they tried to tell me it needed over $4K in repairs. I politely declined and took it to two different mechanics who both confirmed that most of the suggested repairs were not necessary at all and one of them was for a part on my car that didn’t even exist! Needless to say, I had my car serviced elsewhere. Fast forward to today. I had ordered an inner trim handle cover from their parts department for $105.74 USD. I came in to pick up the part and asked them to please pop it off and put on the new part and wash the car. As I was in the waiting area, a service advisor approached me and told me that in order to replace this part they had to take the entire door panel off and it would cost me over $400 USD in labor. Unfortunately for them, I had already seen a YouTube video that showed this part literally pulls off and the new part snaps on. It takes less than one minute to do. So I paid for the part and left. Before I left, I spoke with the Service Manager to let him know that I didn’t appreciate being ripped off repeatedly by their service department and I wouldn’t be back. His response was no surprise. He didn’t care. After I left the dealership, I replaced the part myself in under one minute. I took the time to post this review to save others from the frustration, wasted time and deception that occurs at this dealership and specifically with their service department. If you enjoy being ripped off, this is the place for you.

I had an unpleasant first experience . I give thanks to Tong Pham who took charge and did his best to make things right . There were a few things that he was not responsible for that were not pleasant . The loaner provided was a 1 series and I drive a 5 series which I recently upgraded from the 3 series due to the fact I have a recently received custody of a 4 year old who's parents passed away and care for my elderly mother whom is handicapped. I needed the additional room for the car seat and my moms wheelchair . The loaner did not meet my needs. I guess I was spoiled to the old BMW standard when assigning loaners with what you drive or better . The reason my family left Cadillac after over 30 years of was due to poor quality of service from the service department. My family sales person at Tom Peacock was the best but the service department went downhill year after year . BMW offered the best of all and I hope that you will keep up the service standards and not allow your sales and service advisors to loose customers due to corporate changes . There is a loyalty in returning customers that is valuable to all .

It's just a beautiful car. The look, the feel, the comfort, nothing like it.

I had my first time oil change service with BMW in this dealer. The waiting room is quiet and not crowded. It provides coffee and water. No food provided.

I work with Bobby and he is always helpful. I wouldn't go any place out for service. They take great care of my car. Thanks Bobby!!!!

My overall experience with yearly maintenance service was excellent. Service representative Tom Pham was very friendly and helpful, highly recommended.

The BMW of the Woodlands Sales team are so incredibly helpful and made purchasing my new BMW X3 easy!!!

Jeff W, Joseph S, and Saad are the greatest!!

We bought a car from BMW of the Woodlands 10 days ago. I would recommend salesperson Sean Engle to any one. He was very honest, attentive and communicated very well from our first inquiry through and after the close.

Great Service Department! Always top notch with great service advisors. Hanza is #1 when it comes to Customer Service. Great Job and where I will always go for service and/new vehicles.

Great service and knowledgeable staff.

Thank you for the great experience and for helping us get into our new car! I would definitely be recommending y’all 😁!!

Dishonest sales rep I was an out of town buyer attempting to purchase a car and was lead to believe the car was available. I was told by the sales rep to complete the credit app and that he would get back to me that day. He was aware that I was trying to purchase the vehicle for my wife’s birthday and that I was pressed for time. Well after being completely dodged for a day, having my calls go unanswered, the next day the sales rep text me (and I still have the text messages) asking what he could do for me like we didn’t have a full out conversation the day before that ended with him saying he would call me back that same day. He then comes with a bogus story about the vehicle not being available and tries to sale me a different vehicle. He was dishonest and ran my credit knowing the vehicle I wanted was no longer available.

I considered the process of changing the brake fluid longer than expected.

We took our 2021 BMW car to replace a windshield. The service supervisor was good. The only problem was they did not reprogram the windshield.

BMW of The Woodlands has a fantastic format for great sales and service. Thank you for all your hard work.

Jeff Whitaker is the best. Great and honest BMW dealership. The Woodlands BMW dealership is the only place that I will let service my 550 BMW because they’re trustworthy, punctual, and reliable.

I just drove by on the way to the cemetery.

Matías gave us the best service ever!

Great service advisor. He helped us through several issues that needed attention and found the best solution to our problem. Very thankful.

I was greeted by Service Advisor Jeff is a most professional manner. He had my information because I made my appointment online. The service repair was of high quality and Jeff gave me some information on a few other items needing repair. The wait was not long.

Searched for a Chevy Silverado truck. Hard to find one with features I wanted. Auto Tempest website made this work. Found what I wanted in Houston. Working with the BMW dealership was easy and smooth. They run a class act helping the customer.

If you are an out of town/state buyer, I would avoid this dealership at all costs! Outside of the sales rep I worked with to look at the car via FaceTime/Zoom - everyone else I've interacted with has left a lot to be desired. It's been almost 5 months and I'm still dealing with them to get my taxes and title issues resolved. No one answers emails or returns phone calls! The amount of follow up email, texts and phone calls I've had to make has been astronomical for a service they provide daily and should have perfected. Very disappointed.

Great overall experience. My service rep, Christine, was excellent. She informed me of the process, kept me updated and promptly returned my messages. Overall, happy with the product.

My service rep was Tom. He was very efficient and helpful during my visit. All my problems very taken care of during this visit.

BMW of the Woodlands - Integrity Issues! The sales manager has integrity issues and values money over customer service. The worst experience ever. I was shopping with my college graduate on his first purchase of a new car. The sales advisor and I agreed to a price that the Sales Manager approved but sent different price points to the financial advisor. When brought to his attention, Ben Chiu stated that we were attempting to renegotiate when we wanted them to honor the original agreement. We were mistreated after purchasing a new 540I. We will never service, purchase or recommend BMW of the Woodlands to anyone. Buyers, beware of the bait and switch. Worst experience ever!

Don?t visit this place for service! We had the worst customer service we have ever encountered and it took two visits to get it right and even nastier on second visit.

Everyone was professional and friendly. I was greeted immediately and I am a happy customer.

The service and sincere concern for my desires and family needs won me over. David Quintanilla took great care of me during the entire process and now I'm a customer for life.

Great welcoming and information on the service to be performed. Felt a valued customer.

I bought my X2 at the "other dealer" in Katy. It was CPO and had a couple problems. They fixed them but for some reason, the windshield wipers were never replaced and bad. I thought the BMW Service would transfer over. No one could explain to me why not. And worse, they weren't even changed when I said I would pay for them. Out of frustration with them I stopped in to BMW Woodlands and asked for help clarifying my purchase. I was immediately taken to Billy Todd.. amazing! He took the time, sat me down and went over what was/wasn't covered and when things would be due. Even took the time to go over how to check the service on the instrument panel. THANKS! Next one will definitely be purchased there!

Would not recommend. Errors made with financing and staff unresponsive. Worst experience!

Always a great service at BMW of the Woodlands. Everyone is friendly, knowledgeable and always eager to assist!

My SA Mr. Jacobson was an absolute pleasure. He received me very warmly and professionally. He also took real good care of my car. I got it back in a timely manner and it was spotless to boot! Great job BMW of the Woodlands, I will not go anywhere else going forward.

I took my 550i in for a transmission malfunction. The staff were polite and helpful and my car was back up and running within a few days

Great experience with Tom. I had a flat tire and dropped in without appointment; Tom worked me in and found a slow fuel line leak. Tom took care of it all.

Bobby took care of the car: overall service was excellent

Bought the Maintenance plan from BMW woodlands, i was advised when i bought the plan that brakes would need to be replaced at 40K miles and that the cost of the plan would help prevent a high bill. Took the car in at 40K, 42K and 43K and they still refused to change the brakes as there was still 1mm remaining. When sold the plan i was never told it was 40K or a specific wear level. This was our 3rd BMW from the woodlands but in this case 1mm meant more to the management than keeping a customer. Beware of the plans and fine print, management are just concerned about the bottom line.

Excellent buying Experience at this Dealership. Jay Ali was my Sales Advisor. Appreciate the upfront and no haggle price that Auto-nation offers leaving the negotiation and guess work out of the table, making the buying process smooth. Jay Ali also followed up to see, if I was satisfied and if I had any issue that He could help address. Highly recommend this Dealership. Happy Customer :).

I took my X3 to AutoNation/BMW of The Woodlands for routine maintenance. I had an appointment scheduled but arrived early. I was greeted by a very friendly young man who took my information and he summoned my Service Advisor, Honza. Honza is wonderful. My maintenance plan had expired. He was able to adjust the price down a little and still allowed me to use my 10% off coupon. My car was washed and ready to go before the designated pickup time. Honza recommended I bring it in before my factory warranty expires and scheduled my appointment and arranged for loaner car for me to drive. The garage and entire facility were immaculate. Everyone was following recommended Covid safety protocols.

Great experience with BMW of The Woodlands! Aaron was an excellent sales person who spent many hours with us putting together a good deal! Love my 2021 BMW X5!

INSPECTION AND SERVICE WERE HANDLED VERY PROFESSIONALLY. ALWAYS GREAT TO DEAL WITH THEM. THIS IS MY 5TH BEEMER.

Service was very efficient and Tom was extremely helpful. Work was completed very quickly.

Great crew!!! Highly recommended. Easy to do Buisness with.

Service is always excellent

From my initial contact with my sales rep I received nothing but the best customer service from the staff.

Steve Bransburg went out of his way to get my business and got the car I wanted. He did a great job and I would come back again.

Always great service, you usually just have one service person you deal with that’s knows all about your vehicle.

My service advisor, Tom Pham, was very courteous and professional. Work was done reviewed ahead of time when the vehicle was dropped off and provided a loaner vehicle which was in good condition. During the day, Tom called with status updates. Upon vehicle pickup, Tom went over the condition of the vehicle in detail. Very good service.

Responded to general manager request to call and was connected to the salesman that sold me the car. Was told that they've done what they could to contact Sirius and that I would need to buy a different bumper. So I would still have to not recommend this dealer.

Always great service just expensive the waiting area could be better but overall nice place

I had my first service appointment with BMW of the Woodlands. I was in very good hands with my advisor Jeffery Whitaker. Very pleased with the overall experience.

Annual scheduled service on our BMW X7. Handled masterfully by our service advisor Bobby and Team BMW of The Woodlands.

David Quintanilla - Top notch salesperson. He was courteous, respectful, patient in answering my questions, took time to educate me about the cars, provided options. Five star customer service.

Always prompt, complete, fine service!

Needed a few issues fixed up on older X5. Multiple minor issues addressed, turn around basically same day. Cost was fair especially considering they found what I thought to be a component failure was an easy adjustment fix.

Good relatively speedy. Explanations were acceptable and valuable

Had an appt with BMW dealership to replace 1 run flat tire with nail. Service advisor didn't communicate or listen to us and changed all 4 tires without authorization from us and then tried to say we wanted the tires. Had to leave our car with the dealership for 5 days to get the issue resolved. When paying for the service the service advisor over charged us and had to redo the invoice. This whole experience was completely disastrous and inexcusable. We have owned multiple BMWs over the past 27 years, but have never received such inferior quality of service. This will be a major influence on my next selection of a vehicle.

Only problem was that there were no loaner cars available. The transportation to and from our hotel was excellent but I would rather have had a loaner/rental.

I purchased my vehicle from this dealership and this was my first interaction with the Service Department . Mr. Tom Pham was my Service Advisor. He was punctual, professional, and when it was determined that my car service was going to take bit longer that I had scheduled in my day, I was placed in a loaner within minutes and on my way. Mr. Pham texted and called as the work progressed and I was back in MY car in a matter of hours.. I have found this dealership and it's staff to handle any issue that arises with ease, and will look to their excellent guidance when purchasing my next BMW..

Great experience. I would go to them again with any car need.

Mr. Whitaker was extremely helpful and addressed all concerns and service with excellent customer service skills

extremely good experience overall. even though we had an appointment, the only speed bump was the 2 hours waiting for the car to be detailed and the finance paperwork to be completed.

BMW of the Woodlands is the best dealership in town. Very courteous staff and gave us excellent service. Syed was very responsive and detailed. He showed me every feature in the car and spent all the time I needed to know about my new BMW X3. I highly recommend going to this dealership and especially ask for Syed Arsalan.

Please do not waste your time to go over there, the manager does not comunícate with the technician in order to understand the time frame of the repair and the process of getting out the car of the shop.

I would highly recommend BMW of The Woodlands to anyone on the market for a new vehicle. We worked with Alex Castro on our purchase and from start to finish he was patient, professional and a true pleasure to work with. My wife said it best, the main reason we purchased from this dealership was because of the time and dedication Alex spent to ensure we were happy. Thank you very much to Alex and the entire team at BMW of the Woodlands.

Great service clean facilities

Great service and Service representative Honza very professional. Thank you

Joseph Swinney, Ronald Mitchison and Saad were so great to work with. Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative. Super!

FAST AND FRIENDLY VERY CLEAN NEAT AND ORGANIZED AND INFORMATIVE

Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative.

In Oct 20 I Took my 2019 BMW X3 in for scheduled service. Katherine told me there were 2 other items that needed to be done soon to preserve my warranty so I agreed let the fuel injector one get done at once. I inquired as to how much it would cost. Ridiculous high dollar services which I later found out were OPTIONAL. Not required to keep warranty. Lies. I purchased new tires that day too. Horrible ride after that. I called Katherine and she said they have a “break I “ period. Fast forward to today. Quoted $2400 for a windshield that safelite quotes for half that. I asked for an appraisal. I’m DONE with BMW Quote requested at 10:30 am. After 4 calls and 4 1/2 hours I finally got a response of $4k under kbb book for low end private party sale. This is a 2019 with 26k miles. Ludicrous. Terrible- Shame on you.

Replaced a damaged tire under a tire/wheel claim, checked fluids and washed our car in under 2 hours.

I am absolutely disappointed in the level of service at this dealership. I have been there at least three time now for servicing and they continue to show a lack of care for the customer. For a luxury brand, the service culture falls far below what I expect. When you pull into a dealership for servicing, you are typically greeted and asked how can they help. Your service advisor is extremely courteous and very receptive to the customers needs. At this dealership, you drive in and typically greeted by a blank steer. And your service advisor greets you with ?you are late?. I do not want to own a BMW anymore primarily for this reason! Unbelievable.

Always great service! Techs are friendly, courteous and knowledgeable

Excellent customer service provided by Tom Pham. There was a very expensive repair on my X3 he searched with BMW and got a big cut in the bill, also they provided a loaner for the time it took the repair. He kept me updated constantly. Thank you, Tom

excellent customer service, Timely delivery, and great value

check engine light keeps coming on despite being in the dealership 4 times

I am not one to leave bad reviews but I have had enough with this dealership. _ We buy a used X5 from them and purchase a 12k extended warranty. Because we are told this is how we can lower our interest to 2% (illegal) _ 1 week later the car already has issues with the tail gate and the brakes squeak extremely loud every time it’s used _ My wife takes the bmw in, there is nothing they can do they say the squeaking is “normal” We decide ok let’s make it work. _after a few months my wife comes to me and says she’s just tired of the squeaking that it’s honestly embarrassing because it’s so loud. We decide we sell the car _we read over our CONTRACT that clearly states we can cancel our warranty at any point in time it is just prorated by time an mileage added. We have put less than 3k miles on it and had it less than a year. We decide to move forward with canceling the warranties in order to sell the car. IT HAS BEEN 6 WEEKS AND WE HAVE GOTTEN NOTHING BUT IGNORED. 6 weeks and all we want is our CONTRACT to be full filled because they sold us this car that sounds horrible and we want to sell it without coming out of pocket 12k This dealership is deceptive they convince you to buy the warranties in order to get a better interest they hand you a contract stating you can cancel it but they day you try to cancel they completely ignore your calls, voicemails and emails. I was so patient with them but I’ve had enough. DO NOT PURCHASE FROM THEM! GO SOMEPLACE ELSE ITS NOT WORTH THE HEADACHE.

Perfect, fast, as stated, no problems, exceptional service

Just bought my New Car last Monday Evening. The Customer Service is Great. They Had exactly what I wanted. I will always go back to BMW of The Woodlands to do business. One Happy Customer!!!

Tim is the perfect salesman. He is a good listener.

I went in to have a bulb replaced in the passenger vanity and a reboot of my Bluetooth. Both annoying issues so I didn’t go in earlier because of COVID-19 fears. I was told the warranty expired two weeks ago and this is their response. “Ok. Tech looked and the vehicle. Estimate for vanity bulb burned out 59.50, estimate for Bluetooth reprogram 278.82. “ Seriously! It’s only been two weeks and I explained that I didn’t go earlier because of Covid-19. They said BMW wouldn’t make exceptions. I’m done with BMW!!!!

Exceptional service. Repairs were timely and customer service was great.

Best service experience I have ever had. I have owned BMWs and other luxury cars for 25 years. The facility is impressive. Spotless. Service was quick efficient and a delight.

Great location backed up by great service work, competitive pricing and no hassle in regards to Maintenance experience issues or suggested actions. Service is also top rate with a great waiting facility.

This was my first visit to the service area and I was ?Wowed? by the experience. All the staff was very helpful and attentive. Cudos to Jeff for taking exceptional care of me and my car!

Honza in customer service is why I use them. he has provided great service for about 7 years

Bobby and Billy were both highly attentive to my needs and concerns regarding my car. I am highly appreciative of their service and consideration towards me.

I was very pleased with the level of customer service received at BMW Woodlands. I was impressed by my salesman Jay whom of which was very thorough during the whole transaction. He gave a detailed presentation of the vehicle. Jay is an EXECELLENT salesman and I will use him for future purchases. I was also impressed with the finance manger. He was also very detailed in explaining the agreement. He also went through every service package to ensure the right package was selected to suit the need. In addition to great customer service, this dealership practiced social distancing and made the car buying experience safe for today's conditions .

Great service and great atmosphere. I bought a used 435i from Car Max and they spent 4 hours trying to repair. I said let me take it to the dealer and have it done right. The repair was under warranty and this dealership treated me right and make the fix in less than two hours. Thank you BMW and my service rep Cash!!

Was great, loved talking to bob on my ride home from the dealership.

The manager is not interested in selling vehicles. Perhaps he thinks the car lot is his personal garage... good luck to their sales figures. Drove 1.5hrs up there to waste my time.

Ask for Christine! Closing time on Saturday and we( two old folks) hobbled in with a tire which needed replacement. She was the best! Took care of our every need. More issues popped up and she put us in a loaner and sent us in our way. Exceeded any expectations.... We were so afraid of not knowing exactly what to do. Excellent lady and made uncomfortable experience so much better....

Staff was super helpful and nice. Damien N was super helpful, he went out of his way to help make buying my car easy and not stressful. Definitely would recommend Damien and BMW of the Woodlands for buying a car rather new or used!

They messed up something in our paperwork and can't figure out how to get our registration and license plate to us. No one will help us, and our temp tag is expired. They've had 2 months to get it right and still refuse to do it right. They are xxxxxxxx.

Christine went out her way to help me to get my car service

Eric who is a finance manager at the dealership sold me a bmw care plus with additional 5 year warranty and he assured me that that warranty would start from the day of a second owner purchase. In reality it was not true and the 5 year warranty applies only to the original sale date which was in 2018 and not in 2021 when i bought a car. I asked for a refund of $2,500 dollars and to remove a care plus warranty but bmw of the woodlands is ignoring me now and not sending me a form to remove care plus. I am very upset with Woodlands BMW.

Eric who is a finance manager at the dealership sold me a bmw care plus with additional 5 year warranty and he assured me that that warranty would start from the day of a second owner purchase. In reality it was not true and the 5 year warranty applies only to the original sale date which was in 2018 and not in 2021 when i bought a car. I asked for a refund of $2,500 dollars and to remove a care plus warranty but bmw of the woodlands is ignoring me now and not sending me a form to remove care plus. I am very upset with Woodlands BMW.

It was first class service for sure! I had to drive an 1 hour and 30 minutes away but it was worth it, they worked with us to make a deal. We will definitely go back in the future! Thank you Jay Ali and the bmw dealership family.

I think Thong is a great service advisor whom gave me great service,and should be commended.

We went in because the batteries in our key fobs needed to be replaced. We were pleasantly surprised when we were told our BMW was due for service and, if we had time, they could take care of the service while we waited. We are new to Texas and did not buy our car from this dealer, however we had an excellent experience. Bobby Messer really took care of us.

It was late, we had to catch a plane and told the shop manager of our time constraint. We gave him our latest getaway time to see if he could do it, and he beat it by twenty five minutes. He was a heck of a guy and they did a super job. It’s good to see a very clean shop do such a great job. THANKS

Pleasant and efficient experience. I was able to secure appointment quickly, loaner was made available, and repairs done quickly.

Alex is great at what he does and it shows that he cares. Go see him for an outstanding sales experience!

Going to this location to buy a car was a great experience. Shout out to Matias and Frank! Trading in my previous vehicle and purchasing my new vehicle was both easy and stress free. Great customer experience and assistance. I live in West Houston, and i will gladly drive 30 minutes for this dealership to handle any of my BMW needs. HIGHLY RECOMMEND.

Honza in service is great. Takes great care of his customers!

Thorough, friendly, knowledgeable

Great service!! Super helpful solving problems! Thank you so much for your help!

The service I received from James the car salesman and from the finance manager was outstanding ,I will definitely do business with this dealer again, well pleased

Good service..very pleasant people..been with them for about 5 years..always good

In the past, I’ve been pleased with the service provided by BMW of the Woodlands; so much so that i bought two cars from them in a six month period. However, this has recently changed. I am owed several thousand dollars from a cancelled extended warranty and have been waiting 14 weeks. Saad Hanif will not return our calls or emails. While I’ve been very pleased with Steffan Petrocelli’s service as a salesman, the finance department has made me lose my confidence.

Love coming here! Jeff always does a great job!

Great experience 😊. Recommend to anyone shopping for a BMW

BMW of the Woodlands is the most unorganized, unprofessional group of people I’ve ever seen in my life. If you’re not spending over 30,000$ do not go there because they will treat you like scum. Customer service is a no-go for them. 😍 &don’t even think about purchasing an added warranty because it’s nearly impossible to receive service on your vehicle.

First class service. Very attentive and caring. Great General Manager leading the facility. Highly recommended

Came in approved in my finance company and they change that with a higher interest-rate motor goes out in the car and will not get you a rental guess what they will not return telephone calls horrible

Misty matte the best go see her at BMW woodlands she do u right she awesome

Good service quick Atención good advisors

We came to the dealer ship already approved through my bank I was co signing for my son car and wanted to watch his payments they told me no problem then they singed me up with a different finance company with a higher interest rate called them with no call back then went to the dealership in person to talk to saad my finance director then told me he would take care of this didn’t happen 10 latter the Motor goes out and would not put me in a rent car the car had less then 1500 Miles I have made more call to this dealership with no caustomer services if you buy a 300,000 dollar car you might get some services they have said no thing and do another has it speaks I have spent 600 hundred on a rental and still do not know when my car sill be ready worst experience with the dealership I have ever had no caustomer service

Bobby did an excellent job. He made sure I was updated and kept me in the loop on the status of my vehicle.

Thank you, Bobby! Everything went smoothly.

From the moment I pulled in to the service bay to when I picked up my car after the maintenance later in the day, this was a great experience that I would recommend. Outstanding customer service that was fun and informative. The facilities are clean and modern. Good advice and attention to detail. It will be our go to place in the future.

The process was easy and employees were customer focused. We love the X5e!!!

My service advisor, Katherine, was very professional and knowledgeable thru the process.

Amazing service and sales associates! I always feel like I get taken care of like a queen. josh Armenta in sales is such a kind and helpful salesman and went out of his way to please me. In service I have the pleasure to work with Christine who able to get my car serviced quickly and get all my needs met. There is great management here and they really care about their customers. The GM is also amazing. He always says hello and takes the time out to speak to the customers and makes me feel so welcomed. Love this dealership.

I have been asking for an update on my financing for the vehicle I purchased on 11/16 for about a month now. They are completely unresponsive and unprofessional. The purchasing of the vehicle was fine however once you walk out the door you do not matter anymore. I cannot believe I purchased a BMW from this facility and am receiving this type of customer service afterwards. Neither my sales person, Sean, nor my financing person, Saad, are in communication with me to let me know the changes I requested have been made.

BMW of The Woodlands has done an awesome job in maintenance and vehicle repairs. Always putting the customer first. I highly recommend buying from this dealership if you’re looking for a vehicle.

These guys really know the customers need, excellent service, thanks James

BMW of The Woodlands has done an awesome job in maintenance and vehicle repairs. Always putting the customer first. I highly recommend buying from this dealership if you?re looking for a vehicle.

Timely and complete.

Jeff Whitaker done an AMAZING job on servicing my vehicle. Although my schedule was very complicated.Thanks again Jeff!

While i would love to give the dealer a good review i am a bit to disappointed to be able to, call it bad luck if you will but here goes. The salesman was great and all the people nice and no issue with the buying process. It was the next day when i realized the saphire black X5 had had the rear bumper repainted near the passenger side wheel, the repair was obviously not done by bmw and all though the carfax was clean it is obvious even to a laymen, also found a 6? gash on the roof above the rear hatch, i was aware of some door ding type paint chips on the passenger and drivers door once the car had made it thru make ready but it was evening at that point and didnt see the other damage until i washed it by hand a few days later. The car was pretty dirty when i test drove it and i chalked it up to bad weather, same as the first time years ago with a 535i in sapphire black. Dirty during drive, finished paperwork in the evening and 3 days later noticed the entire front bumper had been repainted. While this may sound trivial to some i was buying a used BMW from a BMW dealership and expected a higher quality of care, for the money spent i could have bought many other brands new, I expected my local BMW dealership to be a cut above and all i can say was i am dissatisfied and disappointed. While i dont think the salesman knew because as soon as i pointed out the paint chips and asked for a touch up pen he volunteered to have it corrected when i come back for my plates, the other damage wont be that easy. Someone would have inspected that car when they took it in on trade so all i can say is i know someone knew and most likely dinged the trade in value only to sell it like it was top tier. Just to be clear i have bought 4 other used BMW?s over the years and 2 new ones from other dealers and they met my expectations. AutoNation now owns this dealership and i have purchased a new jeep from the auto nation dodge in spring and recent purchased a Ford Raptor (used) but in perfect condition so i dont believe its an auto nation problem.

Mark Wheeler and the service staff at BMW of The Woodlands provided friendly, fast and professional care of my service needs. TOP NOTCH!

Great service, service manager made sure I was happy with everything done.

All the staff went above and beyond to help and clear any questions

10/10 service! I?m very happy with the prompt service and fast response of the personnel of BMW. My car stopped working and they handled everything in a timely manner and worked me in matter of hours (emergency happened at midnight). Big thanks to BMW Woodlands for the help in this matter especially to Jeff and Steffan that went out of their way to help me. Totally recommend it.

Bobby is a great service advisor. We use him for both of our BMW and we get exceptional quality service in a timely manner.

Service department is very good. Service Advisor Mark Wheeler is superb

Highly recommend this dealership! My sales guy Abeer was great! Highly recommend to anyone in the market for a BMW!

Jeff is my service adviser, he is always ready to offer service advise, and meet my needs

This is the fourth car I buy from them, very friendly and professional.

Servicing my BMW is an outstanding experience. The service advisor is a pro.

I have leased five cars from BMW of The Woodlands over the past two decades and wouldn?t go anywhere else.

Our service representative Christine made the recall process very simple and easy. She kept us well informed and our car is back on the road again. Well done BMW!

I came for the 30K maintenance with the maintenance already prepaid (I.e. the plans offered by dealership when first buying the car) The good: all my concerns were taken cared of, cleaned the brake pads to address the squeal that I have been noticing. Even replaced my windshield wiper fluid pumps on warranty, where I first thought was just a clogged nozzle. The not so good: I came in thinking that the maintenance plan I bought already covers all maintenance activities up to the 100K mileage. I was advised that I still needed to pay extra for the fuel injection clean -up (plus another item) which ended costing me $600. Overall satisfied with the quality of repairs. But the lesson learned here is one should be aware of a ?manufacturer? and ?dealership? recommended maintenance items. Which brings into question the value of paying up-front for these maintenance plans, that maybe it would have been better to pay-as-you go (because paying upfront has ?future value?) . I will reserve my judgement once I finish the 100K mileage.

Excellent dealership. Very fair and made the entire experience very pleasant and straightforward.

I just feel like this place genuinely "takes care of me" when my vehicle needs something. Their team is easy to reach and it's personal. You don't call and go thru menu after menu. They always make sure I'm my car is in the safest condition and it looks beautiful and clean when I pick it up! This was my 50 bday present to myself and from my hubby after years of taking care of kids and working as a nurse! It's special and being treated special when it's serviced means even more! Tom was my service advisor this time and he was awesome!

The staff was really friendly and helpful I was able to get in and out with no problem

Service completion was promised for 10 am.At 11:30 l inquired about status. ? should be ready shortly ?! At 1pm l got to the service consultant. I had to wait another 35 minutes until l got finally the car. In my opinion, it was a complete failure of the repair shop to meet the promised timetable, with no explanation given!

Fantastic, prompt service. Highly recommend! Terrific staff and communication.

Simply put they always honor their service times. They call whenever anything else is needed. They respect you and your car. Have great premises and they'll drive you and pick you up when needed.

I never thought I would buy from any one price dealership but here I am, writing a good review for one. Sure, you don’t feel like you totally won because you don’t get to beat the salesman with a hammer over price. That’s an odd feeling. But when the dealer makes a decent amount in the car then they don’t try to rip you off during finance. So it’s actually a win win win for everybody. The dealership was nice, clean. Staff was patient with my wild children running around. All in all, best car buying experience I have ever had.

Bobby was very great at explaining the entire process.

After vividly explaining to the adviser my car was damaged at previous shop they did not report repairs back to previous shop. Instead assumed the damage was ?normal wear? then after returning for the 2nd visit admittedly saying my car was damaged from previous maintenance repair. Leaving me at fault for repairs after the shop offered to pay out for car damages.

My service guy of 4 years (Honza) is EVERYTHING! He is the best!!

My first experience with BMW dealership and they did not disappoint. I felt valued as a client and received excellent customer service.

Easy buying process the only thing I would complain about is it took about 3 hours to complete the process but other than that great experience

Big promises no follow thru. I recently bought a used late model vehicle. As I was on my way to the dealership to close the purchase, Tim Herbert, the sales representative, unexpectedly informed me that they could not find the second key. When I got to the dealership and met Tim in person, he assured me that I would be ?taken care of? as he sensed that I was not OK with not having a second key. Fast forward 10 days later, Tim offered me a trivial $50 discount on a $763 second key with taxes. Naturally I spoke to his manager Frank Pecka. Frank was going to look into the matter and I have not heard back from either Frank or Tim despite leaving multiple voice mails. While I understand that it is my own fault for not insisting on getting something in writing with regards to the key, I expected more from this dealership. Clearly once the deal was closed, they were done with customer service. Making a sale at any cost matters to BMW in the Woodlands.

Efficiency was evident in experience at this dealership.

On more than one occasion I had to bring my car back in for service because you did not have all of the parts required or the techs did not complete the job properly. Most recently I brought my car in for yet another tire replacement and to replace a faulty valve stem in a different tire (that you installed). You did not have the valve stem so now I have to bring my car in again to replace the stem. Oh, and in the mean time, I have another leaky tire.

Jay made this a very beautiful experience and everyone was very professional

They did the diagnoses and solved the issue promptly

BMW products and dealers are tops in my opinion, and this dealer fits that mold. BMW strives to make every customer interaction a pleasant experience. BMW of the Woodlands staff is highly professional, helpful, courteous, and concerned with customer needs. And no, I'm not a paid spokesperson for them, but maybe I should be. They are terrific!

BMW of the Woodlands took great care of my car and of me! They were friendly, generous, and worked in excellence!

Brought my car in yesterday morning for a routine service, and Tom Pham took excellent care of me. Since I was waiting at the dealership, he kept me informed of the car's progress, and was efficient in getting me checked out and back on the road. I will use Tom for all future services! I recently sold my X3 and ordered an X5 to replace it. Steve and Frank, the Preowned and New car Managers were great-they made very helpful suggestions to my order so my car came out special and I love it! Joe was amazingly knowledgeable as my “Genius” to help me understand the new electronics. Once again, BMW of the Woodlands has exceeded my expectations!!

I would personally like to thank Jeff Whitaker for always being such an amazing service guy. He always keeps me very informed on the status of the service job on my car. We love our BMW and have been very satisfied with their customer service.

Service and Sales are outstanding. I'm on my 3rd vehicle with this organization, and they make it challenging to go anyplace else. Staff is attentive and professional. Service department is pristine clean. Waiting area provides adequate social distancing space, WiFi, free coffee, and refreshments. I'm always greeted with a friendly smile and warm welcome by every employee. They make you feel like you are their only customer. Red carpet treatment all the time. Josh in Sales/Leasing and Jeff W in Service are my go-to guys. First class men who are a credit to their organization.

I would not recommend the as the finance and insurance guy produced a terrible experience. I decline several times and he would not stop badgering me. I finally to him to stop. He then pouted the rest of the time and kind of tossed papers for me to sign. He also changed the deal that was pre-agreed and signed requiring more money. Experience was an A to that point. Final is an F.

I brought my 540i in for service. I called Honza to schedule. He got me in the next day. He had a car rental available. When car was completed in less than a day. Very pleased with the process and ease of getting car repairs completed with no issues or delays. Top notch service!!!

Katherine is AWESOME. Outstanding customer service.

Bobby was assigned to my vehicle and did a jam up job on getting me in and out in a timely manner and making sure other issues were resolved.

Great service. Outstanding customer service. Repairs were done on time and cost was quoted up front.

The dealership did a great job with my purchase. Everyone was very nice and knowledgeable. They made it very easy to purchase my new car from them. Every step in the process was easy. I will definitely be back when I need to purchase another car.

Overall the service was very professional and polite

In for routine service. All went well. I?m happy with my new vehicle but I haven?t driven it too much while being home so much during the Covid time. Ready for normal life again!

I took my vehicle in for annual service. My CSR kept me informed and the overall experience was great.

Thorough diagnostics but required a longer than anticipated service interval. Required dealer to do several test drives to diagnose and validate the issues across several days time. Multiple fault codes some which did no repeat often made the event more challenging to diagnose for dealer

Great service, helpful service managers

I have been a continuous customer at BMW of The Woodlands for many years, with Service Advisor Jeff Whitaker taking care of all of my service needs during that time. During my most recent visit, I had a major mechanical malfunction with my 428i series. Jeff and I reviewed our options for repairing the vehicle, which were going to be very costly. Based on my long-time relationship with Jeff and this BMW dealership, I requested that Jeff take my situation to local BMW management in order to secure the most effective and least costly resolution to this matter. The results far exceeded my expectations and I am forever grateful to Jeff and BMW of The Woodlands for the way they treated one of their long time customers.

The service department exceeded my expectations! I had an issue I thought would cost more than I wanted to pay, the service team got the factory involved and when the bill was presented it was a pleasant surprise... can’t say enough good!

From first contact to drive away, everyone at the Woodlands BMW has been exceptional. The professionalism showed through from test drive to delivery of our new X6 M 50i. I highly recommend visiting and setting up a test drive with Joseph Swinney he will make the experience a pleasant one

Jeff is always so nice and respectful. Always goes above and beyond to help his clients. He definitely deserves the red carpet at BMW of The Woodlands

While I didn’t buy a vehicle from the dealer ship, I can very much say that the customer service is good based on they’re comments back and forth in emails. In the few days they contacted me they never once spammed me or preceded to seem over bearing in doing so.

The service was AMAZING! I would definitely recommend this dealer.

The dealership successfully repaired a chronic and intermittent sunroof squeak. This required several visits and a technical bulletin service repair that was unsuccessful. Nevertheless Bobby and the team were patient and successfully performed the repair.

All was well until finance and insurance. Fought with the guy and almost left the dealer. It was very demeaning. I will not return. Front end of the process was great. Back end destroyed it.

Matias was very knowledgeable and professional. We highly recommend him if you’re in the the market for a new car. Matias was very attentive from the beginning of what we wanted in a car.

We worked with Joseoh Swinney. he had the car ready for us to test drive. it was a pristine 2015 X1 only 43k miles. Great experience. Eric Bowen was great too. I highly recommend them. I would definitely buy from them again.

BMW of The Woodlands is a dealer that from the beginning is treating you with respect; honesty and the touch of elegancy anyone is always looking for. Our sales representative, Alex Castro really dedicated himself to answer all the questions we had while trying hard to find the exact vehicle we were looking for. He was making sure we stepped out of the place, completely happy with our purchase. His experience and knowledge about BMW vehicles made our decision even easier. Our finance representative Ronald Mitchison was also very open about the financing opportunities while working towards getting us the best possible rate. No hassle at all during the process. Our last comment goes to Donny Calhoun, the technical advisor who spent enough time showing us all the advantages of the new X3 model while making sure me and my kids (my personal IT gurus) were satisfied….I don’t know how many times we said “Wow, I didn’t know that…!!!”

BMW of The Woodlands is a dealer that from the beginning is treating you with respect; honesty and the touch of elegancy anyone is always looking for. Our sales representative, Alex Castro really dedicated himself to answer all the questions we had while trying hard to find the exact vehicle we were looking for. He was making sure we stepped out of the place, completely happy with our purchase. His experience and knowledge about BMW vehicles made our decision even easier. Our finance representative Ronald Mitchison was also very open about the financing opportunities while working towards getting us the best possible rate. No hassle at all during the process. Our last comment goes to Donny Calhoun, the technical advisor who spent enough time showing us all the advantages of the new X3 model while making sure me and my kids (my personal IT gurus) were satisfied….I don’t know how many times we said “Wow, I didn’t know that…!!!”

Tried to buy a BMW over the phone. We saw on their page Sale Pending. We called and talked to Salesman and he said it is still available. We jumped through hoops to get all paperwork very quickly. He even talked to our Bank. After hearing nothing back I contacted Salesman and he said someone is buying it right. This place does not know one way or the other if a sale is pending. Don’t tell me to call General Manger, they should call me. Salesman initials are TH. Maybe the General Manager can figure it out.

I had a great purchasing and my 1st service experience with the AutoNation The Woodlands BMW

The service department always takes excellent care! Jeff and Billy are outstanding~ Truly make you feel appreciated and like family~ They go the extra mile to find a loaner car even when in short supply 👌👍🌅 All the Best!

Very helpful and extremely professional staff! I will be back for continued service!

Great service and attention by Bobby. The car was very clean, ready on time and everything well explained.

Very happy with my purchase. Genuine and very helpful experience. I highly recommend this dealership when comes to BMW.

My Service agent is Jeff Whitaker. Jeff is excellent and he always gives the best customer service of anyone I know. He made sure I had a car to drive while my own car was in the shop. Jeff also calls me and lets me know when the car will be ready and if there is a problem with getting parts, he calls me right away. Thank you Jeff for being there for me and giving me great service.

Terrible service. Wouldn’t recommend this place to anyone.

Great service, on time and efficient. Service specialist excellent

Sales person was great to work with, no pressure, kept the process on a good pace.

Great buying experience at BMW Woodlands, but be leery about accepting a auto loan with GM Financial. Horrible customer service! Eric, the finance manager, helped me secure a better loan with a different finance company for a much lower interest rate.

Jeff Whitaker was an amazing service advisor. He went above and beyond the scope of his duties to help me due to a horrible experience with Classic Dallas BMW. Everything and more was completed on my car in a timely fashion and Jeff was always easy to reach by phone when I needed an update as to what was going on. He gets a 10 out of 10

I questioned why I was charged a $46 environmental fee when all I had done was tire rotate and balance plus a 4 wheel alignment - no environmental items involved. Was told every customer is charged this and is a govt fee charged to dealership. I don?t buy this - just an add-on profit in my eyes.

I had a good experience on my recent service. My service advisor was helpful and communicated effectively. Overall good experience.

What a great experience it was to do business with your dealership! From the time we inquired about the truck until the deal was done was so pleasant. My husband and I drove from NM to Houston in hopes that everything was ready for us to get in and out of there quickly, and that was definitely the case. James Guzman was professional and friendly, Saad was great as well..

Worst experience ever with BMW of The Woodlands - from someone who has been driving BMW's for the past 12 years, and who currently owns 4. I would avoid this dealership at all cost. Took our 2017 X5 in for service after the check engine light came on. We were given a loaner and left the car for service. A few days later the service advisor called to tell us that there was a problem with the fuel injectors and that they needed to order parts. A few days later the service advisor called and told us that while they were fixing the fuel injectors a tool that they were using broke and part of the tool ended up in one of the cylinders and that they needed to take the engine apart to retrieve the broken part. Several days later we were told that the car was ready. My wife picked up the car, drove less than 6 miles and the engine light came on. She immediately returned the car to the shop. When she arrived, the service advisor told her that they found a chip in the windshield of the loaner car and that we needed to replace the windshield on the loaner car. They gave here the same loaner car while they again repaired our X5. The service advisor called the next day, informed us that the service technician had not connected some vacuum lines correctly, but the car was ready and we could pick it up, however they would not release our car to us until we gave them an insurance claim number for the windshield on the loaner car. It was late in the day and our insurance broker was no longer in the office, so we were able to get a claim number. The service manager was extremely rude, yelled at my wife and told her that he did not care where our broker was that she needed to call the insurance company directly and get the claim number before they would release our car. The next day, my wife went to the shop with the claim number and was told that they would not release our car if she did not pay $1,000 for the windshield - which they believed was our insurance deductible. State Farm, our insurance carrier was absolutely incredible during this entire excruciating experience and told us that there was no deductible and that they had already paid the claim the dealer made. State Farm is working with BMW of The Woodlands to get our $1,000 back. SHAME ON BMW NORTH AMERICA for working with this dealership and SHAME SHAME SHAME on The Woodlands BMW for their rude, unprofessional, and unacceptable service.

Great experience! Made appointment, dropped BMW off and they called me next day when it was ready.

The BMW woodlands is the place to go for a new car. I drove over an hour to this place and was not disappointed! Kieodrick was the best!

I had a very good experience!! Excellent service from Mark!! Love my year old BMW!! Barbara Young

AutoNation is the worst, I’ve had my fair share of bad experiences with the company as a whole, but my most recent one with BMW of The Woodlands is the last straw. Called in to schedule a service for brake fluid, and the agent advised me an appointment was not necessary for a brake fluid top off, and to simply drive to the center and they would top it off. I take time out of my day to drive to the service center and I am shocked at the number of employees without masks. A young man greets me and I tell him I need a brake fluid top off, and he tells me that is not something they do. He pulls up my vehicle information and tells me it is actually for a brake fluid flush, which requires a 2hr appointment. He books me an appointment for the following Monday with my regular service advisor, Honza. I arrive to drop my vehicle on Monday, and Honza is nowhere to be seen. The same young man says “I didnt realize when I booked you that Honza was out this week, so I will take care of you today” and he did fine, but these are 2 massive oversights that were huge inconveniences to me. And the fact that employees are not wearing masks or doing so incorrectly, even around customers, is appalling. I will be taking my business elsewhere.

Jay Ali is amazing! He took care of us every step of the way. My family and I have high expectations when it comes to purchasing a vehicle. Jay meet all our expectations by far. BMW of the Woodlands is a top notch dealership.

AutoNation is the worst, I?ve had my fair share of bad experiences with the company as a whole, but my most recent one with BMW of The Woodlands is the last straw. Called in to schedule a service for brake fluid, and the agent advised me an appointment was not necessary for a brake fluid top off, and to simply drive to the center and they would top it off. I take time out of my day to drive to the service center and I am shocked at the number of employees without masks. A young man greets me and I tell him I need a brake fluid top off, and he tells me that is not something they do. He pulls up my vehicle information and tells me it is actually for a brake fluid flush, which requires a 2hr appointment. He books me an appointment for the following Monday with my regular service advisor, Honza. I arrive to drop my vehicle on Monday, and Honza is nowhere to be seen. The same young man says ?I didnt realize when I booked you that Honza was out this week, so I will take care of you today? and he did fine, but these are 2 massive oversights that were huge inconveniences to me. And the fact that employees are not wearing masks or doing so incorrectly, even around customers, is appalling. I will be taking my business elsewhere.

Was kept informed of what was happening with my auto several times and the expected costs ahead of time. No snacks or soda (they use to have) in the waiting area.

I love the service department at BMW of The Woodlands. Jeff always goes above and beyond to get me in and out and with a loaner if needed. He is thorough, always explaining what service is needed and what to expect for next time. The service department is amazing!

Gonzaga was very helpful and pleasant to deal with.

Great work - reasonably priced - door dings home and so is curb rash on rim

The reason I continue to purchase from BMW isn’t just because the sales staff is awesome- no - it’s because the service is amazing!! Jeff Whitaker, specifically, treats me like a good friend. He always takes care of me and he’s the number one reason I purchased my car. If you don’t have the best service, you don’t have the customers. Please do everything you can to always keep Jeff working for BMW of The Woodlands!!!

Jeff Whitaker always makes the experience easy and pleasant.

Great experience with BMW of The Woodlands. Josh and Frank were great to work with!

I had a nice experience. Customer service was great. I had all of my questions answered and everything explained in detail.

Bmw of the Woodlands did a great job of getting me serviced quickly and had very good customer service. I am recently moved back to Texas and had recently been to another local dealership and this dealership was by far more professional and great at communicating. Thanks Bobby and team! Barbara

My Service Advisor, Jeff Whitaker, is always nice and takes the time to answer all my questions. He provides great customer service.

Kioedrick was an excellent sales person. No pressure, very understanding and took extra time with me has I tried to decide on which vehicle to actually wanted.

Bobby Messer always provides service with a smile.

Great service, easy access, friendly folks.

The staff at The Woodlands BMW service center are top notch! Very professional and they will go out of their way to meet or exceed your needs.

Have been having brake issues with my car so I brought it in to get diagnosed and had to explain three different times the brake problem I was experiencing and it seems like this comment was being ignored. Picked up my car a week later and the problem was not diagnosed and had to pay the $180 diagnostic fee. Complete waste of money.

Purchased and had 4 tires installed. Knew I was paying premium for tires but service has always been excellent at BMW so proceeded despite higher cost. The parts department experience- Fernando- was horrible. Was told Total installed cost per tire was just over $400 per, actual Closer to $500. Was told requested tires available next day, It took a week. Zero responsibility, zero accountability. Mark my service rep was good and despite none of issues Were his fault he tried to do what he could to improve my experience.

Excellent and fast service. I always like this dealership.

Work was done on time. Service Rep was excellent. P

Good experience. Knowledgeable sales staff. Steffan Petrocelli was one of the best salesmen I've very dealt with. He was able to make what minuscule issues that arose disappear quickly. I didn't care for the black wheels on the car, so he arranged to have them changed out for ones I did like with no argument or cost. Great experience overall.

BMWs aren’t cheap to maintain. But you receive what you pay for here.

The best experience I have ever had buying a car. Our salesman, Sean, was so thorough and taught my daughter everything with her car. Thank you all for going above and beyond.

From initial contact to drive out the experience was smooth. The salesman Chris was first class at every step and the entire team was very accommodating and helpful. This was my first experience with this dealer and will not be my last!

From start to finish it is always a pleasure working with Honsa an the dealership. Always first rate service.

I made an appointment to see a car fox vehicle. The salesman that I spoke to wasn’t there referring me to another guy. It took 3 1/2 hours to finish a deal. Few learnings: print all the information/reports/ pictures seen online; take it to machinist; don’t pay advertised price! Heading to purchase tires and accessories (spare tire) now.

Jeff was a welcoming presence when I arrived. Bobby?, the service man, was attentive and patient and explained everything well. Staff was exceptionally kind. However, I had to wait 5 hours for just an oil change and car wash due to unusual issues currently everywhere. No loaner car was available when I made appointment. So make appointment a long time in advance. They are doing the best that is possible. Everyone there was especially kind. Certainly will return for service again.

For years I have gotten consistently fast and friendly service here. I’ve been servicing my various BMW X5s for at least a decade at this location and have never once been disappointed.

Very easy to schedule my repair and service appt. I requested a loaner and they put me in a very nice one for 3 days. My service advisor, Katherine, was very knowledgeable and took good care of me.

The service department is easy to work with.

I love bringing my car to this dealership for my service needs. They?re quick to check you in, figure out the issue, and solve the problem. They have beautiful loaner vehicles, and the staff are all friendly and helpful!

Just bought a car from Steffan Petrocelli. He was great to deal with. The guy's a real straight shooter and would give 10/10 on professionalism and courtesy.

GREAT SERVICE BY JEFF VERY PROFESIONAL. ALWAYS READY TO HELP

I was very happy with the service. I received a loaner because I couldn't wait at the dealership . It was very easy.

Service is always excellent at this dealership. Would highly recommend.

The service that received was excellent. I have always had excellent service at The Woodlands BMW and I will continue to take my vehicle there for service.

Appreciate the way Katherine handles my service needs. She gives good advice, and helps me maintain my vehicle at the most reasonable cost.

Everyone was very helpful, especially Jeff. Would 10/10 recommend Jeff as your service advisor!

Fantastic customer care. Always so polite and professional. Nothing is too difficult for them. I always use Car Service for any works needed on my car as I know I recieve honest feedback and they will only do work that is required at a fair price. I trust them not to take me on! I would recommend. 5 stars.