Purchased a 750i from this dealership, so I was expecting at minimum acceptable service…not only left disappointed but actually in complete disbelief of how terrible the service and communication was. Left car with NO gas; I dropped it off with at least 15 miles. I was lucky to make it to a gas station; car said I had ZERO miles left. No loaner cars-every time I called to arrange for one, they would say they don’t have any and didn’t know when they would. Furthermore, no communications or updates…I had to call the afternoon it was suppose to be ready to even get an update. For it being BMW, the price you pay for car and service, it’s simply not acceptable. Why take your car here to be serviced if you can’t get good customer service and at least have gas in your car when you leave? Never again.

Giving it a 2 star because Honza was very helpful. However, the shuttle service driver listened to extremely inappropriate stuff on the radio to and from the dealership. Just ten minutes of teaching customer service when hiring is all that is needed. C’mon BMW… WHAT is wrong with you??? God knows you have extra time with such little inventory.. put it towards training your staff .. geez

it went amazing!! Aaron is your go to guy for buying a car for sure.

Made a mistake and arrived on a different day for my appointment. They still took care of me . Richard was great!

I dropped my 640 off to get my rim fixed or replaced but let them know I needed it back within 5 days. 5 days out, I got a text saying they would not have it ready until after the weekend (8 days). When I picked up the car, it had the wrong rim on it. That took another week to fix. People were very nice but quality of service was not what I would have expected from BMW.

I had a tire blowout and brought it to BMW Woodlands same afternoon. Alex was able to get it cleared through warranty and got me back rolling in less than two hours! Extremely Satisfied

This is my second visit to this service department. The first was for work on air conditioner fan and the service was excellent. This visit was for my first oil change for a new car. I was told the service would take 1 1/2 hours to 2 hours for an oil change and this was with an appointment. It took three hours! This is not satisfactory and not reflective of BMW. Hopefully next time will be a more reasonable amount of time.

Just got my M340i, Joseph helped me order a new one from scratch. He took care of all the changes when requested, followed up with me during the production process. The transaction when picking up and paying for the car was fast, efficient, pleasant. Post sale, he followed up with me also, made me feel like a valued client. In 4 years when I am getting my next BMW, I'm calling Joseph again

Mike Matias is a great salesman, working with him resolved my initial concern about purchasing a car in today’s environment. Throughout the entire visit I was met with professional individuals that treated me extremely good. The sales manager Ronald negotiated with respect and gave me a great price on my trade. Josh in the finance office offered smart plans with great value to protect the new car. I will be using BMW of the Woodlands service and any future purchases.

Salesman and manager were both polite and courteous. Reasonable deal on the truck I purchased and after standing firm got what I needed for trade in. Biggest complaint is it took 3 hours to finish the progress, I wasn’t buying an 80K car so I got pushed to the back of the line which was definitely frustrating. But I’ve dealt with sleazier and worse dealerships before and overall was a positive experience.

BMW of the Woodlands consistently provides great service. Jeff Whitaker is outstanding as a service advisor. He is efficient, gets the work done and is timely in letting you know when you car is available. Wouldn't change!

Excellent customer service! Will definitely do business in the future.

Would have given 5 stars but I did not get washer fluid topped off, light was on and I asked specifically for that to be taken care of; I was told it would definitely be taken care of. Otherwise a great experience

Pleasant experience and Robert Jenkins was really nice and cooperative. Did tire changes and subscribed to the Oil change offer

Great experience purchasing our vehicle. I will definitely recommend Joseph.

Nice people and close to my home. By the way I have a $35.00 miscellaneous charge just curious what is that for.

Helpful Salesman, Mr. Tim Herbert, and the Sales Mgr. , Also! They took All the time needed to work with Me! I like this BMW Dealership ! 👌

Caring, and professional staff! Thank you!

Great experience. Service department through and pleasant to work with.

Please give this Dealership around of a applause!! Their customer service starts on the phone and never ends..🤣 honestly!!! My Car Salesman ...Max is very Professional, kind, and helpful. I didn't even have a car because my car got totaled 😪, Max picked me up in my new car and when I walked to it. It was clean and actually had the new car smell. Max and his crew helped me and walked with me through the entire process. This isn't just a dealership this is family💜

We had the BEST experience at BMW of the Woodlands. Tim Herbertt was phenomenal and made the whole experience simple and enjoyable! Super happy with the Lexus and value! Can’t get better service and treatment. Thank you guys!

Robert was very patient & helpful while getting my car serviced today. I had several questions about possibly having to replace the tires & he good about helping me with all of them.

My visit to service was impeccable. I was greeting by Jeff as soon as I drove up. He confirmed my concerns and directed me into the lobby where I could sit and work while my vehicle was serviced. While waiting he periodically checked in and provided updates. 5 star customer service for sure!

After visiting two other BMW dealers, I decided to purchase an X3 at Woodlands. By far, this was best choice as the others I dealt with did not take me as seriously and did not ask for my business in any way. James De Guzman at Woodlands BMW provided excellent insight and service. This was such a natural and smooth process. My car arrived quicker than expected. Can’t thank this team enough! We will be back next year for a second car:)

While it’s always slower than what I would like the work, however, is always first class and I never had to bring the car back I like that the videoed my car showing me things that needed doing and suck. I did have issues with volume however My tech Jan, I believe that’s his name , from The Chez Republic , was very helpful and interesting to talk to as well , Was excellent. He answered every question and treated me like this was a Bentley dealership with out the assumed snobbery. He’s really a kool dude. I’ve never had an issue with any service tech there at BMW they all seem like hi quality folk and all have treated me well . I fully expect the superior treatment next time as well and am sure that I will not be disappointed . Steven Van Brown 2020 Z-4

By far the worst experience I have ever had at a dealership. They did not have record of my appointment even though I showed them my confirmation email. Instead of immediately trying to figure out what was happening Richard told me to wait in the waiting area. I told the service manager what was going on. Still no one helps me. After 45 minutes I go to inquire on what I should do. I do get help. Four hours later they found a nail in my tire. Was told by Alex that I did not have insurance to cover this. I knew that I did. He even said he had checked. I had to ask him to check again. I did have the insurance. I felt that he was trying to take advantage of the situation. So my routine service call lasted five hours. Honestly surprised that a BMW service center is this awful. I would expect more. I will be looking for a different service center in the future. If it is not better I will not buy another BMW.

Great service!

BMW of The Woodlands is convenient for me in the distance from my home. I am thankful for the special offered for my oil changes. I was concerned about the inconvenience when paying when the service was completed. The method of payment the technology was not working properly. It would not take my payment. I was release to go and tried paying online. It was not working. I called back on the direct line leaving Mr. Messer a message because no one was answering. I called the main number and she could not reach anyone in the service department. I came back Saturday afternoon because I did not receive a call back. I walked to Mr. Messer in service he took my payment. He apologized stating there were difficulties with the technology. I was persistent to get this payment to BMW of the Woodlands. I observed the service light was still on stating services were due. I assumed that my light had been reset after the oil change. I learned after calling Mr Messer that I needed an ac filter and brake fluids. In my experience you make a recommendation and let the customer decide when they want to have services completed not leaving service due light on forcing them complete these services immediately. By leaving that over service light on and I am thinking my engine is in trouble. In this case I am going to return to Momentum BMW near Sugarland to get these service started. I honestly believe that these services are not critical and my overdue service light should been disengaged. I must say Mr. Messer was polite. I just felt that I was done a disservice in trying to pay because of the technology not working. That made me have visit days in a row. He gave me recommendation but not cutting off overdue service light which made feel I had a critical issue with my vehicle. I have the three year oil change package I will return. I will tell others about this deal. I would like to service representative would be helpful to females making decisions about repairs of her vehicle.

No concept of your time. I Located the 330e I wanted online, completed several documents online including the pre approval as I knew when I went in I would be pressed for time as I am very busy and don’t live close by. I made Matias aware of my time crunch and yet it took 3 hours to complete the purchase. Sean in finance made the situation worse as I entered his office I made him aware of my time. I allowed him to give his pushier than any salesmen warranty pitch. Told him what I would take and wouldn’t and he would not stop. I had to get almost rude with him for him to move on. Fast forward 3 days and I’m washing the brand new car and discover a window leak. I reached out to Ronald the sales manager and the best they could do was have me set an appointment with service which was 2 weeks out for a Saturday. No sense of urgency in the purchase process or taking care of you after an issue arises. Mind you they were the opposite of busy as they stood around in there groups discussing anything but topics related to their business.

No concept of your time. I Located the 330e I wanted online, completed several documents online including the pre approval as I knew when I went in I would be pressed for time as I am very busy and don’t live close by. I made Matias aware of my time crunch and yet it took 3 hours to complete the purchase. Sean in finance made the situation worse as I entered his office I made him aware of my time. I allowed him to give his pushier than any salesmen warranty pitch. Told him what I would take and wouldn’t and he would not stop. I had to get almost rude with him for him to move on. Fast forward 3 days and I’m washing the brand new car and discover a window leak. I reached out to Ronald the sales manager and the best they could do was have me set an appointment with service which was 2 weeks out for a Saturday. No sense of urgency in the purchase process or taking care of you after an issue arises. Mind you they were the opposite of busy as they stood around in there groups discussing anything but topics related to their business.

Great service. Prompt, courteous, and welcoming. Great car and price so far as well!!

Nice people, easy to deal with. Highly recommend this dealership!

I bought my first Non-Electric (Had an i3) BMW here and I love it! Got a Brooklyn Grey X4 xDrive30i and was lucky enough to get Msport and Msport 2! Josh was my finance guy and he gave me great deal on the wheel and tire protection package I wanted for my 22” wheels. Ok they’re 21” but I keep them clean though.

Arsalan is by far the best vehicle salesman we have ever dealt with. He was kind, professional, and not at all the typical pushy salesman. Arsalan was also very knowledgeable and honest when we asked questions. He personally delivered my new vehicle to my home address and he sat in the car with me and explained all of the technical features of the interior (a/c, apple play, etc.). I HIGHLY recommend Arsalan as a salesman at BWM.

The customer service was great! Mr. Messer provided timely updates on the status of my vehicle and I love the text message technology to communicate. I would definitely recommend BMW The Woodlands. The only area I would suggest improvement in is the technicians communicating with the service advisor when there is an issue. Apparently there is a problem with new tires being installed and updated technology that is needed to ensure the vehicle communication system recognizes the new tires. I received my vehicle and to my surprise received an alert that my tires were not recognized; this happen every time I start my vehicle. I had to call BMW The Woodlands to inquire why this was happening. Mr. Messer was not informed by the technician that my vehicle series was one of the ones affected and apologized and explained the issue and that it is a known issue BMW is trying to resolve. It is a nuisance to have that pop up every time you start your vehicle and I hope BMW can get this fixed quickly. I cannot monitor my tire pressure and ect because the tires are not recognized.

No stars…. Worst Dealership in the state of Texas….. They should be ashamed on how they do business …. Dealership requirements for the purchaser (me) Out of state vin inspection and weigh slip for them to send paperwork to Colorado. Been waiting over a month and half. Who would have thought that buying a vehicle here would be so convoluted..! The paperwork they are requesting is my responsibility to turn in when I register the vehicle in Colorado

Awesome Experience! I would definitely recommend this dealership for your new car!! Our salesmen Joseph Swinney, manager Ronnie, and Josh in finance was GREAT from the phone conversation to the in person visit!!!! GREAT customer service, great prices, overall AWESOME dealership. This is the only place that we will buy our vehicles from moving forward :)

Avoid at all cost they’re all crooks in smart suits we bought a car from them had some issues with The new 2022 BMW we asked for support never got it we mail them never responded we contact the sales person he ignored us in the best part of it is that we get hundreds of emails on customer satisfaction from BMW again AutoNation

The customer service was great and I would recommend them to anyone.

The best part of this experience was coming to see a used car. Not gonna name any of the other dealerships we visited. These days just about everything is online. So we looked and after getting burned on a few cars we were about to give up! You see the other dealer's said they had or showed a picture of a car that didn't even exist or the picture didn't show the issues. So we arrived at BMW. Talked to the front desk and said we we're interested in a few of the used cars. Needed someone to help us out. So the gal said I will get you someone to help. A manager came over and said the same thing. Definitely felt welcomed at this point. So Max ( go see him) came and helped us. Long story already long he was a gentleman. He was so unbelievable in being patient. My early employment was involved with CUSTOMER service. He had customer service! Thanks for that. Unfortunately I won't be coming to pick up the car tomorrow. My wife will. Hopefully our almost 16 yr old will enjoy this car. The story of myself getting pulled over by a guy with flashing lights. Local police officer. No worries on that because I wasn't doing anything wrong. Can't make that up! The only slight issue was the key for the car was the backup key as it didn't have a fob. Amazon was able to get us new keys today. Now we just need to get them cut and programed? Was kinda hoping this dealership would be able to help us out. She will be asking that question tomorrow. I will be going to the manufacturer of the vehicle if we can't get it done with BMW. Just want to say thanks again for helping us out. All involved in this deal we're helpful. Giving that last little push to buy from y'all. At the same time not being pushed to buy. Great experience!!!! One I'll never forget.

I love BMW of The Woodlands. Alex is very knowledgeable and helpful. The staff is friendly and they communicate every detail. Every experience has been great. I recommend this dealership to anyone looking for a car.

Give a second chance to this place ,I took my car here because of a shatter window from the landscaping company ,service advisor suggested to get my tires rotate and alignment done plus service my car with oil change since he even told me that we only see you once a year I agree since the car was there to get the glass repair and it will we a one stop shop so it was a win win for me fast Foward got there to pick up my car only my glass was repair and oil change done everything else I signed and agree to get done was not done because Of a ruff day the advisor was having and he even told me that in understand we all have ruff days but service and communication is important to customers and we need to our aside our own personal issues in order to be 100 percent at work I work In a industry that I interact with customers all day and in have to be at my best and put y best foot Foward to service my customers so they will leave happy and come back and remember how good service they receive. This is why I rather drive downtown and service my car than drive 1 mile down the road for this type of circus that seems not get any better after 3 years 4 cars we have own. Communication is key when a service won’t be provided after a call to the customer explain and make a future appointment and but it was not even offer seem like they dint even care.

I had my car appraised here and not only did they try and tell me my BMW had 3k worth of work needed and also told me I needed new spark plugs for $1200 (my car only has 40,000 miles on it and is mechanically great) but they broke my seat after appraising it and offering me a low ball price. Please stay away from this place. After breaking the seat in my car they miraculously offered me 1k more on the spot. 😡

The Service technician that assisted me is excellent. His first name is Hansa. He is the reason I come back to this dealership.

Fast and efficient service person Jeff Whitaker. He always takes care of the issue and makes me feel as if I am his top priority!

I was gratful to first have an excellent salesman Shawn that rushed over to help me look at and purchase my new BMW 4series. He made my first experience with BMW The Woodlands a welcoming visit. Later when I needed my windshield repaired, I met Frank Freeze. Frank poured on the BMW charm and handled my service with care, although he is the manager of the department. Thanks to both of these men I will be a loyal customer. I'm so happy to be back in the BMW family and they have not let me down with excellent service. Thanks guys!!!

The service department is excellent. Jan was courteous, friendly and helped me get my vehicle serviced while I waited. Will definitely return to BMW of the Woodlands.

Brandon Huckman did a great job and the biggest reason I decided to purchase a vehicle from your lot as well.

Over 2 weeks after purchase was literally harassed by them while driving, being called continuously after repeatedly declining the calls (safety!), for a document they should have had upon purchase. Over a month after purchase had to *ask* for the third time to receive paperwork I signed. Never heard back from salesman regarding appointment he only had to make a phone call to schedule for me (5 weeks and many reminders later). Certified checklist on the car contains false information. Not willing to budge on replacing the cracked wind deflector (which wasn't disclosed to me). That's just the start. I emailed the salesman and copied Eric the sales manager to try to resolve things: the salesman only addressed *one* of the issues by replying to a statement I didn't make (he clearly misread the email), and the manager hasn't reached out to me at all. They'll kiss your @$$ until you give them your money, but they obviously don't care about service after the sale.

After offering price for car, then coming down on price, then you decided to do 125 point inspection on car. Came back with 4000.00 worth of work that you said needed. The car is a2018 Series 5 model with 40,000. Then when getting in my car the drivers seat had been severely broken. Felt like I was getting run around and being taken advantage of. Really shouldn’t take advantage of women like that. Extremely bad customer service. Will definitely go else where.

I highly recommend BMW of the Woodlands. Had a great experience with the team working there. Joseph Sweeney made my purchase worth while. He was very patient in explaining everything to me about my car. He delivered my car to my house and had set up all the settings for me. Awesome guy. He was there from production to delivery keeping me informed.

Has a Great buying experience, bought an upgrade of the original car I came in to online test drive. Service with some easy and great service Team. Overall I will recommend them!!

Lack of transparency, No clarity on few things, I didn't felt comfortable with the process. They hide few details like second key , when asked they said they will check with previous owner by assuring there should be one, After buying the car - sales person saying - No second key

Lack of transparency, No clarity on few things, I didn't felt comfortable with the process. They hide few details like second key , when asked they said they will check with previous owner and said there should be one, After buying the car - sales person saying - No second key

Joshua Quick was courteous and helpful. The entire experience was pleasant. Thanks for the professionalism

Drove in from out of state and purchased a used vehicle on 4/242021. It’s been a year and these people still refuse to release the title to us or even the finance company. The response has been horrible. I’m adding this 3 days later, we have now filed a complaint with TXDMV and are told this place is in direct violation of law, they have 30 days to release the title to the vehicle and it’s been 1 year. Next step is a lawsuit. We’ve had it with the level of incompetence and complete lack of respect to out of state buyers.

Purchased a used truck from here that had a multi point inspection done by their world class bmw technicians. Guess the dummies don’t know how to check the filters. Found this the month after I got it from them. Also don’t hold your breath on your title for your car. Called a dozen times to ask about it and they are clueless what’s going on. It’s a clown 🤡 show over there. Would never recommend this place

David was amazing. Listened to what I wanted and made sure I was happy with my purchase.

5 stars for doing the right thing. Although I was not able to purchase a vehicle due for certain circumstances, I appreciate the whole team with assisting me and my family. Thanks for purchasing my car and not forcing me to purchase one from your lot. If you need a great salesman; Go check out James- you will not be sorry. He’s very good at what he does, and fast on getting back to you with any questions you may have. Lastly, to the management team, no names needed: THANK YOU.

DO NOT BUY FROM HERE, ESPECIALLY IF YOU ARE OUT OF STATE!! Came in from out of state, bought a used vehicle from this place in February. Filled out the appropriate paperwork for the dealership and paid all of my registration fees and out of state taxes. They "lost" the paperwork multiple times and they still have not paid the fees and taxes to my state of residence. They've collected roughly $4000 in fees and I still cannot get plates unless I want to pay another $4000 in fees and sales tax to my state! Last I checked, taking money for services not rendered is theft. Oh and I forgot to mention we have been calling them every few days to get an update... apparently the general manager of this dealership won't accept phone calls and the sales manager when my husband and I speak to him always says "I'll call you back" but never does. We thought that dealing with a BMW dealership meant that the service for a sale would exceed that of sleazy Bob's used car sales but apparently not. If I were BMW and Autonation, this dealership would not represent my brand.

I have a great deal of difficulty rating the work done. The service rep, Joe Wolf was excellent. I was disappointed that having an appointment at 1:00pm I did not get the car back until 6:15pm. The distance from my home to the dealership is substantial enough that I couldn't get a shuttle (Huntsville) and had no one to pick me up. I think it was terribly inconsiderate of the service department when they could have priortized the work.

There sales team is one of the best team in Texas.

Jeff in service has always gone above and beyond in helping me with all of my service needs. Very responsive, and works well with my warranty that was in place. When Jeff has a day off, he makes sure that someone else is handling my need, and they also do a wonderful job, including communications. I would recommend BMW of The Woodlands to anyone looking to buy or repair a great car like a BMW.

Bobby is our service advisor and he always goes above and beyond. Great place. Great Service!

Bobby is our advisor and he is great to work with. Very detailed and courteous. Great experience!

Brought a Q7 here and Sean was the best. Everyone was so helpful and was a lot better than our last experience buying an Audio from another huge dealership here in Houston. If you are looking for a car and A1 customer service: BMW Woodlands > Sewell

The Service team was knowledgeable and thorough. The facility was clean, the Shuttle service was prompt and the customer service was superb.

Replaced my rear tires quickly and communicated quickly and clearly with me concerning the status of my vehicle. Fast service. Helpful and courteous. My service rep was Joe.

Jeff in service has always gone above and beyond in helping me with all of my service needs. Very responsive, and works well with my warranty that was in place. When Jeff has a day off, he makes sure that someone else is handling my need, and they also do a wonderful job, including communications. I would recommend BMW of The Woodlands to anyone looking to buy or repair a great car like a BMW.

I highly recommend BMW of the Woodlands for your BMW purchase. Joseph Sweeney (Client Advisor) went above and beyond on keeping me posted from production to delivery of my vehicle. He will be delivering my vehicle to my house to help with setting up everything on my car. The Finance Manager Malik is such an awesome guy - they have a no pressure tactic. I did not spend hours at the dealership. Again, a big thanks to the great team at BMW of the Woodlands. On a scale of 1 to 10, they are an 11.

Best place for BMW approved service.

I was very impressed with the attention to detail and customer support that we experienced during delivery of our cpo BMW. Highly recommend you stop by and see what I’m talking about - the car is the cherry on top - Great work!!

Booked in last minute for new rear tyres, but they managed to fit in the service that was also due shortly. Friendly, helpful and informed attention from Joe Wolf.

I had an appointment and it STILL took 2 hours for them to change ONE TIRE… it’s 3 stars and not one because they price-matched the tire with discount tires price and included a free warranty that’s better than discount tires’ paid warranty. You got 3-stars 🤷🏽‍♂️. UPDATE on 5/31/22: I had an oil change and it took 3 hours for standard, regular service for 10k miles. Lowering the score to 2-stars

Robert did a great job, he helped me all the way and was accurate in timing, thank you so much Robert! Keep it up

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2nd service for my X1. Easy to get in for an oil change. I was on a short time frame and should have know the service takes more than 2 hrs. Anyway, service is fine, car is great, advisor was helpful,…BUT…the “valets” are the reason I’m knocking off a star.

Maybe it was just my turn, but my experience at BMW The Woodlands has been lacking. They forgot to do the state inspection on my car purchased in early December, causing a 7 month & counting delay on the license plates. Nobody at BMWTW called me to communicate about this. I've had to call once every 6 weeks or so to ask what's going on. This last time I called I requested they check if the car's info was even submitted. Only then, 7 months after I bought the car, did they realize the state inspection was never done. So, I brought the car in for the inspection. Everything went fine...till I came to pick it up. I walked into the service bay with my 7yr old nephew a little after 6pm last Tuesday evening (hour before they close,) & stood there unacknowledged for several minutes. We were the *only* customers in the service bay with 4 employees (3 were typing at computers.) Nobody greeted us or said "someone will be with you in a moment." We waited in awkward silence a few more minutes, till I finally just walked up to 1 of the guys & said I was here to pick my car up. The lack of initiative by anyone to look into the months long delayed license plates was a pretty big deal, but even relatively minor things like not being acknowledged when you're the only customer present adds up to make for an overall subpar experience.

They got me in and out for my first service to my 540i, washed up pretty and ready to roll! Thank you Alex for the assistance!

I made a morning appointment and brought my BMW in for service to repair an oil leak. They took 2 days and came up with a bunch of other non-critical things with an estimate of over $7,000. To replace two gaskets to stop the oil leaks they wanted to charge me over $4,000. I obviously declined the service and picked up the car. They charged $250.00 for a technician fee for the ridiculous estimate. The price for an estimate was not disclosed upfront. The Management at BMW of The Woodlands is shortsighted because my two teenagers, who will be buying several cars in the future, learned the lesson to NEVER BUY A CAR OR SERVICE at this dealership because they will rip you off. By the way, the repairs were fully completed at a local after-market service center for less than $1,000.

Quick and professional!

My experience with Aaron at BMW of the Woodlands was excellent. The purchasing process was smooth, efficient, and pleasant. Aaron provided useful guidance and suggestions throughout the process and even went as far as to deliver my vehicle to my home. Would certainly recommend to any who ask.

Nolan made the transaction quick and easy! I was very impressed with how painless it was!

Alex is the most wonderful service advisor. He makes sure you're always satisfied.

Always great customer service!

It always seems like high pressure sales when you go in. It?s always about what else they can convince you to spend money on. I get it, but it gets old and makes me not want to go there.

Very courteous Ian always explain to me everything and it was Quick and easy ?

Alejandro is amazing! The best customer service ever. He is pleasant and genuine.

Had three regular service items to be completed at once. Not inexpensive but required to keep my car in top condition. Scheduled service on line and shortly afterwards was contacted by Alejandro. Love that when you check in your car is photographed for dints and scratches. Also really appreciate that the service details and cost is spelled out in detail. Couldn?t ask for better service.

I had the pleasure of doing business here. The professional atmosphere and sincere concern for the customer far exceeds any other dealership I have done business with.

If I could give negative stars, I would. My son had a purchase agreement and had a check overnighted from our bank for him to be called an hour after the check was delivered on 5/20/2022 to be told that the vehicle had been sold. It wasn't supposed to be ready until that day. No one could find the check when I went to go get it (how do you "lose" a $20k check?!) No one could give me any information when I called. I had to take time off from my job to make sure the check was found. I asked to speak to the General Manager when I arrived and I got the Finance Manager. My husband left a message for the General Manager on 5/23 and has not received a response. The Finance Manager blatantly lied to me about knowing about the situation(His name is on the PA) He did not even introduce himself to me when he came out to speak with me. I would have turned him away immediately had he. Such a disappointing experience for a first-time buyer who just got out of Basic Training. Now, he has to re-apply for ANOTHER loan. You could have had a lifelong customer, but instead, you ruined his experience. I will be sure to share this with anyone who mentions looking to purchase a car. The salesperson was the ONLY positive experience there. I hope he goes to a better dealership. If he does, we would buy from him!

Great customer service. My car is runs smooth after my servicing.

If i could give this dealership any thing less than one star I would!!! 0out of 5 recommend!!! My brother had a purchase agreement, had a check overnighted from our bank for him to be called an hour after the check was delivered on Friday to hear the Jeep was sold. It wasn’t supposed to be ready until Then. No one could find the check today, (how do you “lose” a $20K check?)We asked to speak with the General Manager this morning when We arrived at the dealership after they continuously ignored our phone calls and left us on hold. The Finance Manager blatantly lied about knowing about the situation. They tried to keep the check for a vehicle they sold twice. Honestly it’s such a disappointing experience for a first time buyer who just got out of Basic Training for the Army. How can you be so disrespectful to someone who decided to fight for our country? BMW could have had a life long customer, but instead ruined my brothers experience. The only person who didn’t screw up on this was the sales person. DO NOT waste your time, money or energy

0out of 5 recommend!!! My son had a purchase agreement, had a check overnighted from our bank for him to be called an hour after the check was delivered on Friday to hear the Jeep was sold. It wasn’t supposed to be ready until Then. No one could find the check today, (how do you “lose” a $20K check?)which I had to take time off from my job to drive out to the dealership today to make sure the check was found. I also asked to speak with the General Manager this morning when I arrived. My husband left a message with the GM last night regarding this entire situation and he has gotten no response. The Finance Manager blatantly lied to me about knowing about the situation. He did not even introduce himself to me when he came out to speak with me. I would have turned him away the moment he did. I do not like dealing with liars. Such a disappointing experience for a first time buyer who just got out of Basic Training. You could have had a life long customer, but instead you ruined his experience. The only person who didn’t screw up on this was the sales person. I will be sure to share this experience with everyone who mentions buying a vehicle.

0out of 5 recommend!!! My son had a purchase agreement, had a check overnighted from our bank for him to be called an hour after the check was delivered on Friday to hear the Jeep was sold. It wasn’t supposed to be ready until Then. No one could find the check today, (how do you “lose” a $20K check?)which I had to take time off from my job to drive out to the dealership today to make sure the check was found. I also asked to speak with the General Manager this morning when I arrived. My husband left a message with the GM last night regarding this entire situation and he has gotten no response. The Finance Manager blatantly lied to me about knowing about the situation. He did not even introduce himself to me when he came out to speak with me. I would have turned him away the moment he did. I do not like dealing with liars. Such a disappointing experience for a first time buyer who just got out of Basic Training. You could have had a life long customer, but instead you ruined his experience. The only person who didn’t screw up on this was the sales person. I will be sure to share this experience with everyone who mentions buying a vehicle.

Being this is my first purchase for a BMW, I can honestly say I had a great experience that has made me hooked and can not think of getting anything else other than BMWs. Let’s just say I’m a beemer girl now! Having to build my own car had me a little hesitant but they took great care of me and brought my dream car to life! Calling me on updates and even came in earlier than expected so that was a plus! I want to thank everyone there again that helped and took their time with me. I appreciate all their kindness and patience! Anyone want to purchase a nice luxury car than you can drive around with a big grin on your face, go here!!

My normal Service Advisor, had a schedule change & wasn?t ptresent. Bobby helped me get registered & I left my BMW for the service appointment. Honza contacted me when my car was ready. Honza & the service team always are on the top of their game. Honza is a true professional!

Thank you Honza for taking great care of my car as always!

Engine light activated, problem was diagnosed and Warranty repair performed.

Malik Otuemhobe was phenomenal to work with. He did an amazing job taking care of us and giving us five star service we will definitely be back!

Very dishonest

Dealership was top notch. All employees were friendly and very accommodating. They seem to really enjoy their job.

I always like BMW Of the Woodlands becaus they have the best service.

The quality of service and hospitality was amazing. Such a great experience.

Keith and Joe found the exact car I was looking for. Excellent experience for a used car purchase. Give them a call, they will exceed your expectations.

It was a peaceful transaction. Aaron was very polite and was skilled in helping us find the car that fit our needs exactly. Thank you.

They had a used 2014 Ford F-250 Platinum on Auto Trader and due to being in Florida I was unable to make it to the dealer to see the vehicle in person. Colyn responded to each and every email promptly and took numerous videos showing details of the truck. Colyn also coordinated with finance and management to get them to hold the vehicle until the end of the week when I would be able to pick it up. Once I flew out, Colyn picked me up from the airport and drove me back to the dealer. The transaction went through without a hitch. Malik in finance is very personable and made everything close smoothly. In todays workforce, it’s almost impossible to find someone wanting to or go the extra step. Colyn and Malik both did that which speaks volumes about the dealer. Would definitely not hesitate contacting this dealer.

I purchased a 2022 BMW in August, 2021 and am extremely pleased w/my purchase and yesterday I went in for my first oil change. My car was dirty when I went in and was planning to get it washed following but when I got it back it was already washed and clean as a whistle!! Thnku service dept at BMW but especially to you Jan Honza! Great service BMW all around. JudyPM

Very helpful and professional Robert Jenkins made sure my vehicle was clean and well serviced definitely would recommend

They are quick to repair and keep you updated at all time.

Alejandro was my service manager. He was very easy to work with; he has a great sense of humor! I can’t say anything negative about my experience.

Service is top notch!!

Malik was great to work with. He handled our final paperwork for our new car expediently and was a super conversationalist. Really appreciate him. Great experience.

I bought a Cadillac ATS from this dealership. Drove it home and the very next day less than 24 hours of getting it home the AC went out in it. I contacted my salesperson and let them know what was going on. At first he told me since I didn't buy the extended warranty that they couldn't do anything. Then he came back and told me that I could drive it to a dealership that is eight and a half hours away for them to look at it. But wasn't guaranteeing that they were going to repair it. Had to put it in the shop and now is going to cost $2,000 for the repair on a car I had less than 24 hours. I understand not buying a warranty with a car is a risk. However having the car home for less than 24 hours I should not be having to put it in the shop already. This company does not back there vehicles! I would never never never consider going to this dealership again!

Bought a car 2 weeks ago and the air conditioner went out within 24 hrs and they wouldn't stand behind it. Said we could bring it back to them during the week so they could see if it was our fought and might could help us out with discount on parts. The compressor replacement and the check engine light that's on now will cost me additional $2000.00 dollars on a car they say the inspected before hand. Would not recommend to anyone to buy here.

Would you wait 4 hours for an oil change? If you so let me know because I did on Saturday

Reception and delivery of vehicle with no issues. Service reservation done online was not updated correctly on the dealer's side. You might want to look how data is updated on your end.

Our experience at BMW of The Woodlands was great! All of the team members were very helpful, knowledgeable of the products, and accommodating to our needs. Max and Jay were great in the sales side, and Josh worked with us in finance to get the right deal for us. I would highly recommend anyone in the market for a BMW, to give the Woodlands BMW a chance to earn their business.

I needed a timely brake fluid flush + oil change and Jeff really helped me out in my time of need. Thanks again for the great service!

I had my appointment, they were ready, the vehicle was ready for test drive. The finance process was quick and easy, left with my vehicle within a couple of hours, washed, full tank. Very satisficed, will purchase from BMW of The Woodlands again. Purchased 2022 X3, couldn't be happier.

I waited in the dealership for my service and they let me have an open office to do a conference call and made sure I was comfortable. Everything was done quickly and they kept me 100% informed.

I accompanied my mom to purchase a new vehicle at BMW The Woodlands. We were helped by Syed and Malik (Finance). They made the whole buying process absolutely easy and finished in a timely manner. Malik explained everything in detail and answered our one million questions. Both were extremely patient and very helpful. I’d highly recommend you see both for any future vehicle purchases at BMW The Woodlands.

It was great service. The service advisor was friendly and had the car ready when promised while I waited. Thanks again BMW of The Woodlands!

My car was in for repair. I can understand the delay due to parts not being available. I can NOT under any circumstance understand the inability of multiple BMW The Woodlands employees NOT returning my phone calls, text messages, and voicemails in regard to when my car would be available for pick up. One example of the poor customer service: I called four days in a row, spoke to multiple administrative assistants who assured me someone would call me back. Please also note: my car was at the dealership for over three weeks, I needed to coordinate with family members' work schedules to pick up the car, I was out-of-state and dealing with a family member's declining health and death, having no one at BMW care enough to even call me back, was unnecessary additional stress and absolute horrid customer service. My service experiences with this dealership in the past have been excellent. My service manager, Jeff Whitaker, was out of the office and asked his co-workers and supervisor to handle my repair and communication with me.

Repaired/replaced flat tire. Had tires like I needed in stock. Excellent.

My experience at The Woodlands BMW was exactly as you would expect. They were professional, courteous, and friendly. Customer service means so much these days, and BMW met my expectations.

One of the best car buying experiences that I've had. Arsalan was attentive to our needs and went above and beyond to ensure the vehicle met our expectations. Coming in from another city, I was concerned it would take a lot of time but Arsalan and Malik made sure to have us in and out in just over an hour. Thank you!

Always fantastic service with Honza Hajicek. Courteous, professional, polite, and on time.

Their services are the best! From the moment I called, to getting my car, I had the best experience. Jon, my service rep, helped me throughout the whole process. He made arrangements to have Harold pick me up from work around 6:30 pm on a Friday evening so I could have my car that day!!! Thank you!

Our sales man was dishonest and did not disclose all the damage to the vehicle such as both sides were hit and repainted, the parking sensors were missing and damaged, passenger front seat was poorly patched, rear bumper was hit and poorly repaired, tailgate was damaged and not repaired. Interestingly Carfax report was altered to remove the damage incidents. The second key is missing. The trailer tung tow receiver had a locking retainer pin - no key. detailing of the vehicle was poor. Fixing all the functional issues will cost me thousands. I was stupid to buy a vehicle "as is no warranty" from such a dishonest dealership. Be warned of their ways.

Great people, very professional, no pressure sales. Just honest upfront communication. I recommend them.

Aaron McCormick was very knowledgeable about the vehicle and it?s many functions. He took the time to go over everything with us and answered all of our questions. He even played a part in keeping it a surprise for our daughter!

Friendly service reps especially Jeff Whitlock, he is very helpful in every situation. Thank you.

Horrible costumer service! I don’t often leave a bad review But this one , is well deserved.I bought a used car here a while back . My sales guy was very nice I might add . Let me tell you I got back to finance .wow, it was horrible the man handling my purchases was so rude to me . I can only assume it was because I was buying used and I had cash . The disrespect was shocking . They made me wait hours for the car in make ready only to give me a car that was never detailed. When I asked them about it they lied and said they detailed it. Which they clearly did not. I understand it’s a BMW dealership but regardless if they’re selling new or used they should treat their clients with dignity and respect.I did go to the manager about it but he laughed it off . A week after I purchased my car I noticed paint chips everywhere …stuck to the dash all over the seats and floor. Apparently they had someone come in and repaint the leather . What a mess . They told me ( as is ). I was able to get them to sand front seats and repaint them in the process they burnt the leather in the front passenger seat . They refused to paint the backseat too . I love the car but my entire backseat is two different shades of tan because of this with little pieces of paint stuck throughout the car. If you’re looking for a car I would definitely go with her with a different dealership

I stopped by this morning due to an issue with my key fob. The woman working in the parts department, was well, lackluster. She barely looked up to acknowledge me, without missing a beat to what ever she was working on, she gave me a price to replace the battery. Well, my fob doesn't have a battery, and after she looked at it, she told me I needed to order a new fob. $237 later. She treated me as if she didn't want to help me at all, and I, nor any other customer doesn't deserve that treatment from someone in customer service. She told me my fob would be in Monday, then she changed it to maybe Tuesday, and now I doubt if I get it at all. I later asked about an oil change, She gave me the "copy" answer of, "your car qualifies for blah, blah, blah, and an singular oil change is $160+". I made a comment regarding the price I pay at BMW Arlington, and her response was, "I've only worked at this one", which is irrelevant. The price you gave me is $100 more than what I pay in Dallas. I must be on glue. I walked out with a response to her being, "Ewww". What a great way to start the weekend.

I took my wife’s 430i into the dealership last week for service. The scheduling and service department seem very disjointed. When you get there, there’s no one to greet you, etc. I stood around and waiting for someone for about five minutes and then finally had to grab a valet to get someone. I would understand if they were busy, but there was only one other customer in the entire service bay. In any event, the place just doesn’t seem like a BMW dealership at all. We’ll probably try a different place next time.

Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com

Very poorly managed. I purchased a car 2+ weeks ago, never received my paperwork via email, had to call and leave numerous voicemails to finally receive it. Also ordered another car for my mom and left a deposit and they never ordered it. Requested to finance my current lease and purchase the vehicle and no one has gotten back to me! We were ready to give them business for 3 vehicles in one day and after spending 7hrs at the dealership- we left with 1 car and lack of interest of returning!

Buen trabajo y buena atenci�n. Hice la inspecci�n estatal de mi carro

Excellent service by Joseph Wolf III!!

I recently took my 2018 X5 in for service to address a suspension issue. The service technician found the problem and replaced the necessary parts in a timely manner. I appreciate the attention to detail and the communication from my service advisor, Jan Hajicek, to keep me informed during the process. Great service department at BMW The Woodlands!

Tom Pham is a great Service Advisor at BMW The Woodlands. He was very polite and prompt when having my car serviced.

I’m so great full with sales agent Sean. We showed up 10 min before close and we gave him all my information. The next day Sean called us in just to sign paper work and I drove my truck home. I spent a total of 25 min between both days. Excellent service I received by Sean service.

The professionalism and knowledge of this team was fantastic. I went in specifically for red and Jay showed me the features and benefits of the grey model of the Jaguar F Pace. If I had questions he couldn't answer, he found the answer! I was beyond impressed with finance! He went above and beyond to find me the nest rates and really took time to explain warranties. I never felt pressured in this process from start to finish and that's NEVER been my experience in buying a car! I'm glad I made the drive out there! It was well worth my time and money!

Purchased a vehicle from BMW of the Woodlands this past weekend. Very pleasurable. Everything was done online with trade in, down payment, and new vehicle price. I was in and out of the dealership in one hour. Yes one hour. Will definitely visit them again when purchasing another vehicle.

August 11th 2021, 259 days ago, 37 weeks ago I bought a car from BMW the woodlands. And STILL DON’T HAVE LICENSE PLATES!! I’m on paper plate number 6 because they keep expiring. I have called 25+ times, been ignored, left on hold, not had my calls and messages responded to. Taking my lawyers advice I have filed a complaint with the DMV, Montgomery county sheriff’s office, AutoNation headquarters (they never called me back). I have bought many cars from dealerships, and this IS THE WORST EXPIERANCE IN MY LIFE. I don’t understand how they can conduct business like this, not to mention the dealer is breaking the law by not registering the car within 30 days of purchase. Not only is the “post purchase” experience awful. But the “purchasing” was a nightmare too. After hours of waiting for the 1 finance guy to get to us, we did the deal. I got handed the keys to a car with an empty gas tank, then have had to go back up there 6 times, wait 30+ minutes every time for a new paper plate. BEYOND frustrated, I wouldn’t suggest ANYONE, EVER doing business with them. I took comfort in going to a large well known dealership, but it has turned into an awful experience. They have shown they don’t care about completing my car purchase. I’m tired of the HOURS of phone calls, traffic, and waiting rooms I have spent trying to handle this. It’s Unprofessionalism like I have never seen.

Mazen, our sells associate was amazing. It was one of the best car buying experiences up until we were passed off to the person closing the sale. He was rude and curt. As soon as he realized we were not going to purchase an additional warranty, he then got worse. Upon finalizing the sale and making final payment, he didn't say anything. After a few seconds he then said, "You can go now." He didn't tell us where, or how to get our key, where our car would be parked... just "you can go now." Since posting this review, I have heard back from management and the employee that I had the poor interaction with. I'm grateful for the apology, but still can't believe this happened in the first place. I added a second star for at least making an effort to follow up.

Great experience as usual! My car broke down from a coolant cap break that was covered under a service bulletin and I had my car dropped off at bmw and had it back within 3 days! Great communication between the dealership, myself, and my dad (who?s the main car guru) to make sure we knew what all was going on at all times!

My Service Advisor Alejandro Ramirez was very professional, knowledgeable, and informative. He constantly let me know the status of my vehicle's service. Thanks!

Great experience as usual! My car broke down from a coolant cap break that was covered under a service bulletin and I had my car dropped off at bmw and had it back within 3 days! Great communication between the dealership, myself, and my dad (who’s the main car guru) to make sure we knew what all was going on at all times!

Every person was extremely kind and professional! The buying process felt honest and high quailing in every way. Thank you to the team there for making our purchase so smooth and trustworthy!

Honza is the best!! Always goes above and beyond to help his customers. Makes certain your vehicle is taken care of

Had unexpected issue and went in without an appointment.. received great and prompt service. Robert did provide fantastic service.

The dealership and sales staff was very friendly and allowed me to take all the time I needed to test drive different cars to ensure I ended up with the best car for my needs and style. The sales and finance staff were excellent! This was my first BMW purchase and I'm sure it won't be my last!

All staff were knowledgeable and courteous. We had a nice time building the car with JOE.

Very helpful getting my new (used, but new to me) BMW. I had to suddenly buy a new car after insurance totalled my old one this past Autum 2021 when cars were very scarce and extremely quick to sell. They helped me get a BMW that was an upgrade from my old mustang, that I love, and still managed to fit in my tight budget.

Purchased a used car (certified). At first, everything was great, salesman was great... until 4 days later... having driven less than 200 miles, check engine light came on, car was running ROUGH and could smell coolant in white steam billowing from exhaust. Took it back in, they changed ignition coils, off I went. 2 days later, light back on and now backup camera inop. Took it back in (1 week after purchase). Tech swapped out 2 more coils, and "fixed" the camera. 2 days later, light back on, camera inop AGAIN. Reached out to dealership. Called 4 days in a row to speak to Used Sales Manager, will not return my call despite being told by service adviser they would call THAT day by 6pm. Today, light went off, but noticed the coolant reservoir (which was full 12 days ago) is completely empty. Called to speak to manager again, they were in yet another meeting (like the past 4 days) but they refuse to call back... at all. The salesman is advising me to take vehicle to a different dealer to have it fixed!?!?!

There Team is really poorly qualified. I bough a car build it with the sales person on the site. Asked him to build it based on my old car. When the car came it did not have the futures expected. The sales person could not show me the options so he said a expert will call me to tel me how to use the options (still waiting for the call) - but if the options do not exits they can not show me anything. Worst experience ever buying a car. I hate the care I got call sales but got no responds I assume I will have to go through the customer service now.

Everyone is nice. Joseph Wolf in the service department has been very helpful

Happy customer. First time to use this dealer and I was pleased with the convenience and service (Service Advisor was Teri). When it took longer than expected they hooked me up with a free loaner car to use. Also used their shuttle service. No surprise charges. UPDATE: been back a few times and received great service each time, even with different Service Advisor (Tom).

Awesome customer service. They truly take care and make sure there customers are taken care of. I would recommend BMW of The Woodlands to anyone who is looking to buy.

Another tire company stripped the tire lock tool for my car BMW had a master lock and took me without a scheduled appointment. They agreed to price match but it was not necessary because their tire price was less.

Excellent experience with the salesman ans service department we buy X5 2 years ago and the service department always treated us very well.

Timely, efficient, friendly service. My rep Bobby Messer answered all my questions, told me what would be done during my service appointment, and gave me an accurate estimate on the wait time. The technician sent me a bumper to bumper video of his findings, and I received a printed copy and an e-mail of the technician?s work. When I said I was looking for tires Bobby printed out several options on tires for my vehicle, cost, and even financing options.

it was quick and painless. the staff was very friendly with our kids and it was an in and out process

THE WORSE dealership. We called Thursday for a truck and was told we needed to go thru the pre approval. Which we did, their approval was not what we were looking for so we told them we would go thru our bank just needed the purchase order to submit to my bank. Never got it :/ called Friday was told the truck was sold I asked for GM they refuse to let me talk to him. Then was told the truck was sold but the deal fell thru but that they preferred for us to go thru their choice of banks. I explained that we tried and didn’t wk out. Then we spoke with Malik “GM” and I asked for him to plz transfer the call to the GM he said what’s up :/… very unprofessional… long story short we were calling and emailing with Eric “he even talk to our bank loan rep” he told her there’s no way the deal can be made if they didn’t have a cashiers check that they didn’t allow wire transfers. So he made me drive 6 hours to go get a cashiers check then an hour before getting there he messaged that the truck was sold last night!! No calls no emails I even emailed him in the morning to send him the copy of the check and that we we’re headed that way! Nothing was said about selling the truck till we almost got there! I came home crying because I drove 13 hours with my toddler triplets thinking we would finally get the truck our family needed and to top it off my daughter lost her buccees toy and cried the whole way home 😞😞😞 WORSE DEALERSHIP EVER!!! If anyone is interested I have all calls record and all the emails of this nonsense BS they put us thru!!!! I pray the owner or the GM sees my review so they don’t do this to another family!!!!!

After looking for BMW dealers near me and in Houston, I decided to go to the Woodlands location. Aaron was matched to me thru their online system, I guess, whenever I inquired online about X1s. From the beginning, I could tell he would be attentive but also not as pushy as the other BMW sales people I had been matched with from the other locations. Aaron took into account all my needs and wants that I was looking for in my car and presented me with a few different options as far as the vehicle, but also with financing vs leasing. Even after purchasing my car, I had questions late that night and was able to contact Aaron and get a response right away. I usually hold back and feel bothersome about asking all the tedious questions I have, but Aaron never once made me feel like any of my concerns were an annoyance. I ALREADY recommend anyone I know to BMW in general, as they are just super reliable and strong yet sexy vehicles.. but now, I will ONLY refer them to this location and tell them to ask for Aaron!

DO NOT SEE YOUR VEHICLE HERE!!! THEY TRIED TO RIP ME OFF AND LITERALLY WAISTED MY WHOLE MORNING!! I went to a Nissan dealer and they gave me 2k more! CarMax also offered me over 2k more than BMW of the Woodlands

THE WORSE dealership. We called Thursday for a truck and was told we needed to go thru the pre approval. Which we did, their approval was not what we were looking for so we told them we would go thru our bank just needed the purchase order to submit to my bank. Never got it :/ called Friday was told the truck was sold I asked for GM they refuse to let me talk to him. Then was told the truck was sold but the deal fell thru but that they preferred for us to go thru their choice of banks. I explained that we tried and didn’t wk out. Then we spoke with Malik “GM” and I asked for him to plz transfer the call to the GM he said what’s up :/… very unprofessional… long story short we were calling and emailing with Eric “he even talk to our bank loan rep” he told her there’s no way the deal can be made if they didn’t have a cashiers check that they didn’t allow wire transfers. So he made me drive 6 hours to go get a cashiers check then an hour before getting there he messaged that the truck was sold last night!! No calls no emails I even emailed him in the morning to send him the copy of the check and that we we’re headed that way! Nothing was said about selling the truck till we almost got there! I came home crying because I drove 13 hours with my toddler triplets thinking we would finally get the truck our family needed and to top it off my daughter lost her buccees toy and cried the whole way home 😞😞😞 WORSE DEALERSHIP EVER!!! If anyone is interested I have all calls record and all the emails of this nonsense BS they put us thru!!!! I pray the owner or the GM sees my review so they don’t do this to another family!!!!!

Colyn made the process simple and accomodating. Was very impressed with the service and the team at BMW Woodlands making everything work!

BMW of the Woodlands repair my car and they now have a customer for life.

Salesman Steffan Petrocelli was GREAT! Very patient w/me deciding on options and helpful with my trade. Explained everything new on the car my previous X5 didn't have. He is knowledgeable but if there's a question he doesn't know, he'll find out. He stayed 2 hours after closing and was very nice about it. This is not my 1st BMW and when I've been to this location the staff has always been friendly.

Timely, efficient, friendly service. My rep Bobby Messer answered all my questions, told me what would be done during my service appointment, and gave me an accurate estimate on the wait time. The technician sent me a bumper to bumper video of his findings, and I received a printed copy and an e-mail of the technician’s work. When I said I was looking for tires Bobby printed out several options on tires for my vehicle, cost, and even financing options.

Great experience. My technical advisor Joe was extremely friendly and very helpful. He answered all my questions and provided as much detail as I needed. Very helpful.

My experience at the BMW Woodlands location was extremely satisfying. I worked with Shameel and Ronald. Shameel was my sales man and I’d have to say that he is very prompt, very profession and customer friendly and really took the time to understand my needs. He sent me options the same day that I requested them and on the same day, I purchased my new car. Ronald is extremely thorough in the finance department. He was professional and thorough and explained all of the different options available to me and also worked with me on my budget. Good job BMW Woodlands for having great team members in your organization. I did not have a good experience at Bmw North Houston. You guys will be my go to always going forward.

Scheduling the appointment online was very easy and Alex did a good job of explaining what caused the check engine light that came on as well as what was done to fix the problem.

I wanted to give 5 stars but it wouldn't let me. But this dealership is always a 5 star business. Thanks for all the care you give our car.

Service Department was very professional and helpful. Thanks

Robert was very helpful!

We were looking for a car for our son who is graduating from dental school. It was hard to find the specific car and our area. We found it at your location and had a very pleasant shopping experience with salesman Tim.

It was a very nice and easy experience Aaron McCormick was easy going help find what I was looking for and was on my way definitely recommend

Fast, efficient, professional auto service and a nice, clean car when they’re done. 👍🏻

I arrived a few minutes early. My representative had not yet arrived. I requested an oil change and software update as I had passed the 5,000 mileage mark. I chose to wait for my vehicle. My representative Hans came and greeted me amicably and told me it would not be long. After two and a half hours, I went to the front desk of the dealership and asked if my vehicle should not be ready by this time. The person behind the desk called my representative in the service department and he relayed that he was washing my car and it would be ready in about 10 minutes. Twenty minutes later it was finally brought around to the front. My representative was friendly and helpful; however, I will investigate further for a dealership that is more attentive to customer satisfaction. An oil change and software update should not take nearly three hours of time. I chose this dealership because I had leased my vehicle there even though it was a further distance from my home than another one. I had researched the one closer to my home and the comments were mostly negative regarding customer satisfaction. When I made the service appointment, I was told that valet service was not available and because lived further than 10 miles from the dealership, no shuttle service would be available either. At one point when I went to the ladies' room and returned, there was no seating available and I had to stand up for quite a while. The current manager Steve was no in on the day I had my service. When I leased my vehicle, I found him to be an excellent manager and very considerate of me. That is another reason I returned to BMW in The Woodlands. I wish I could report a better experience my first time dealing with this service department.

Joe Swinney was professional and made the selection and buying process easy! Joe even followed up a few days later to ensure everything was going well and to let us know he will always be there if we need any help.

Great! Fast and professional. Sean Engle and all other associates were helpful and friendly.

Joe Swinney was professional and made the selection and buying process easy! Joe even followed up a few days later to ensure everything was going well and to let us know he will always be there if we need any help.

BMW Woodlands TX I always have a great experience. The employees and Managers always to friendly and the dealership is so very clean.

Dropped my car the night before my appt because of schedule change and they worked with me to get the car done sooner and somehow cost less than the initial estimated ! Amazing experience!

The Mechanical business end of my 40,000 mile condition based maintenance service was performed well and to my expectations for a BMW dealer service. In addition the multipoint inspection highlighted some components that would need maintenance in the future - really helpful video shot by the mechanics to show issues. That part was 5 star. What isn’t 5 star is the communication, or lack of from the service team - got the message about the “additional maintenance issues” after I called to ask when the car would ready to pick up. Couldn’t get a hold of anyone in the service department to ask if it was actually necessary (which it turned out it wasn’t, but only when I pushed back on when it would be required). I really needed my car, it’s 5pm, service closes at 7pm, couldn’t get hold of anyone except reception. Promised a call back which never happened. Didn’t get my vehicle back until the next day. I had to Uber my kids to soccer training. I have a direct comparison of service and customer service quality from Porsche North Houston where it is 5 star. Need the experience to be different if I continue to use BMW service.

Had a great experience purchasing at BMW of The Woodlands! From the time we walked through the doors to purchase, our sales person Joe was extremely friendly, patient with all of my millions of questions, and really understood what I was looking for. I was able to buy my dream car and have loved every minute of driving it. Even the trade in process was easy! You won’t regret buying from them - didn’t even feel like a dealership with the pressure; everyone was super kind.

Awful. We looked at a car on the lot, agreed to buy it. Went home to get our trade in and then we're told , sorry, we're holding this car for someone driving in from Austin! (They told us they don't/can't hold cars its first come first serve) You can't buy it. But you can be our 'back up offer'.. I think not . This car was for our sons 16th birthday. What a awful thing to put him thru....and his first experience with used car salesman.

The service advisors and technicians provided the quality and trusted service expected of BMW. This dealer is the place to go.They instill confidence that the work will be done right.

I wanted to acknowledge the service department at BMW of the Woodlands and especially give a sincere thanks to the service tech, Tom Pham. I was very impressed with the service, attitude, and timely repairs done on my M4 BMW. I would highly recommend BMW of the Woodlands service department for all your BMW needs!

Way better experience from these two previous visits! 👍👍👍

I did purchase from this dealership but not without hesitation (and speaking with what I was advised was management) Although customer friendly my sales person gave misguided or assumed information that had to be retracted.

Professional, responsive, courteosu, goes above the expectation to excel.

Great experience, very nice man.

BMW, I am updating this review. The deal was not the greatest but, this car has been very good to me. Regular maintenance only and love this car. Almost time for a trade in on something else. Probably will stick with BMW after this experience!

Everything was smooth and easy. Malik is outstanding and very helpful with explaining the different products and service warranties.

Perfect, knowledgeable, quick, no aftermarket paets

Excellent customer service, as always!

Overall speedy and great service really kind, knowledgeable and helpful. Only downside is i got my car washed with them since I was getting it serviced and the paint of the emblem on the back is now gone/ scratched off. :(

A shining example of what's wrong with corporate America today. The almighty dollar wins out over doing the right thing. Being an Autonation dealer, their inventory is searchable through Autonation.com. When I contacted them about my choice they went to work trying to sell me the car. It took them 3 days to figure out I live 500 miles away and was planning to purchase the vehicle through my local Autonation store.....even though I told them this up front. Once they learned this, they broke off all contact and did not return calls and emails from my dealer regarding availability of the car.

We had a wonderful car purchasing experience! I most definitely recommend this dealer for your next BMW purchase.

Honza Hajicek gives great customer service. He keeps me informed as to the car's status and what to expect for time required to fix the problem. Customer oriented and very professional in all aspects of service. 3-26-22 Thanks! M. Lea

I work with Tom Pham on every occasion that I can because he is very conscientious about looking after you and dependable. Tom seeks to please his clients and does everything in his power to make it a great experience. This was warranty work that was done and BMW of the Woodlands got us in and out without any hassle.

Everything went great when I was there fast process

Amazing customer service!

Great experience!!!! Everyone was professional and well versed about BMW?s . My sales Rep Connor was awesome and was able to provide me all the information and details about my New BMW. I felt really comfortable with Connor because of his mannerisms and respect and honest face? and he was not pushy!!!!!! I have always purchased Mercedes? in the past and now I am very happy to be part of the BMW family!!!!! Thank you for the warm welcome!!!

Great service! Was able to get service without having an appointment. Jeff Whitaker is very helpful and understanding.

Very good service and answered all questions about my new purchase.

Great service

Great service March 2022 for rooftop cargo carrier install on my 2021 X3. Professional service reps (Honza) and great service. Happy!

Was great service I always have a great experience.

Great service and easy in and out

Joe was my service provider and he did a great job helping me determine the work needed on my car. Honza checked me out and as he reviewed my invoice and found opportunities to reduce my cost. Happy to bring my car in for service the team exceeded my expectations

Excellent service provided by Dante.

60 K mile service appt. Took a little over a day but knew it would be lengthy. Was kept up to date on all of the "surprises" the mechanic found but they were minimal. They did a great job on all needed repairs and cleaning up our X5

Love my new car, but appreciate the amazing customer service even more! Appreciate Aaron with all his patience and help in making this decision. Want to thank Aaron and Ronny for all their help during the process. Great place to go, great customer service and great people overall!

Mr. Wolf was excellent!

Purchased a car in late November 2021an still have not received license plates. Used car manager Keith let me know that it was waiting on approval to be processed March 7 2022 and I should get them in 2 weeks. I called 2 weeks later he hung up in my face. Salesman J was great Malik financing manager was great. Everything else was horrible.. No communication and lies.. Will never purchase a car here again.Absolutely ridiculous

Had a great purchase experience with Joseph Swinney. Received good value on trade and purchase experience went smoothly.

First thing I want to write the positive experience I had with this dealership. I really like the sales people here and front desk receptions. James is fabulous. If you need or want to buy a car here I hope you get James because he answers all your questions and if he doesn't know the answer he will go find out. He also follows up quickly even on his day off. He is the gem to this dealership and would be the reason I would recommend it. I had some great experience with the front reception as well in getting my license plate. I brought this vechicle in December 2021. I only just got my license plate and vechicle registration. That is not their fault since production is slow. But when I called them, they quickly got it sorted it out and I received my plate. They also installed it for me when the weather is just terrible so I appreciate that. Now the negative experience I experience. One of them is with the sales Malik. He was rude and way too direct. When I didn't want to purchase a extended warranty he accused me of not caring about my car, despite me telling him I kept my previous car for 12 years and surviving without extending warrenty. He needs to be able to respect when someone says no. I almost walked away from buying the car and going to another dealership. James managed to stopped that from happening but even the next day when Malik called me he never apologized for his rudeness and even was sarcastic to me just because I got a better loan. I ended up switching over to another finance named Josh so I can finish up my paperwork (and he was okay - just sign paper and go). I probably won't do car service here either. I had a slight problem with my car and because it wasn't a BMW they told me they couldn't fix it....I ended up figuring it out on my own and I get it. It's not a BMW so understandable in some ways Overall I really like James and I think he really the sole reason for a higher rating (he truly is a 5 out of 5). For me car buying is tedious but James make it a fun experience. I love my car but to be honest I am glad this is all done. I probably wouldn't purchase a car here again unless I get James again and I get a BMW lol.

I had a great experience with BMW the woodlands. Salesman Shameel was very helpful. He is not pushy and respects your decision. I had a great deal.

BMW of The Woodlands provided our family with the best car buying experience we ever had in purchasing a new vehicle. Due to current demand we ordered our vehicle, and Aaron McCormick was fantastic through the entire process. A consummate professional, Aaron is incredibly knowledgeable and passionate about BMW and kept us informed during the entire process through the build and delivery of our vehicle. Aaron was always available to answer any questions we had and is a true testament of quality customer service while focusing on customer experience. If you are in the market for a new or used vehicle I highly recommend choosing BMW of The Woodlands!

Excellent service with Dante. No surprises and great attention to detail. They were able to take care of my issue despite not having an appointment so I could soon return to my clinic and patients.

I bought my BMW M235i from this dealership for the first time while on military leave for the Christmas holidays and my experience has been nothing but trouble. After purchasing my vehicle I have received little to no communication or service and it started as soon as I signed the contract. The second I signed the contract the salesman forgot everything else I needed done on the car so that I could be on my way so I spent an additional 2 hours waiting for people to ask other people to finish items on my vehicle. The post purchase detail was less than mediocre with dust and trash still in the car and the engine bay covered in dirt. They also took hours for a small fix on the seat. Keep in mind all this work in total took about 10 minutes but my salesman had prioritized making other sales versus getting me taken care of as a new customer. The dealership owes me an extra key because they lost the second key and 2 months later I’ve had to continuously reach out to get any updates on this process which didn’t start until a month and a half after my purchase. The day I drove my car home the check engine light went off and I took it to the dealership first thing in the morning to get it fixed and I didn’t leave until the dealership was closing. I had to continuously ask for updates and no one would have any idea where my car was or what was happening with it. At one point I was told something completely different than what someone else had told me which shows the lack of communication between team members and potential integrity issues. Lastly, it’s been 2 months and I still have not received any contact for my license plates and my temporary plates are near expiration. I had to waste precious time with my family for the holidays while on leave because of the inefficiency and unwillingness of the team to communicate. Two months later I’m receiving the same awful service. The priorities here are not customer service and instead making sales. EDIT: Got a response from the owner. The number they provided to get in touch to rectify these issues is the same as posted on their Google profile. Takes you right to sales or services. This further shows that customer service is not their number one priority here.

Always a good experience at bmw woodlands. Only issue is there is a tendency to say no first to reasonable requests. Some employees get it and bend over backwards to give good customer service. Don’t have to be dragged into it. Should be consistent

This website is not user friendly in terms rescheduling an appointment. Other than this everything is good.

Excellent experience from build to pickup. Joe was very helpful and honest in assisting with selecting the right vehicle for us and selecting the features that best suited us. When our order finally arrived, Mike was very attentive and took all the time we needed to show us around our new vehicle. Even the finance department was a great experience that felt more like customer service and less like a business transaction. Wouldn’t buy a BMW anywhere else!

My wife and I purchased a 2019 Ford Raptor from them. Tim and Malik were excellent in helping us get our dream truck. Definitely the most smooth car buying experience we’ve ever been through.

Bought a 2021 vehicle loved the customer service

Been using BMW of The Woodlands for 7 seven years. The service has always been too-notch and it?s clear a satisfied customs is there number one priority. I highly recommend Jeff Whitaker as a service Rep.

Knowledgeable staff and helpful with staying on track with goals as far as needs and price range. Honest about the business approach to things which I can respect.

A little lengthy visit but overall a good experience.

BMW of The Woodlands have great customer service. They’re very good providing status of your car along with videos to show what the issues are and will give you an estimate of what it would cost. So far I’ve not had any complaints and would recommend anyone to come here to have their car serviced.

I have an insane schedule and was impressed by the concern for my time! They gave me a ride to my office and back when the service was done. I'd recommend them to anyone looking for a BMW!

Was one of the surprisingly quickest purchases I have had. Past Auto Nation experiences left a lot to be desired but they were quick and friendly the whole time. Was thankful for Arsalan working with me over email since getting at the beginning wasn’t an option.

I had a service appointment yesterday. My service consult was with Alex. His was friendly, attentive and timely. My car was serviced in about three hours which was what he had told me. Quick and easy!!!

I went to several BMW stores over a couple of days! I had very poor experiences at BMW of Clear Lake and also a poor experience at Momentum! I had even put money down and was still disappointed at the poor service and condition of the vehicle when I was told it was perfect! At Momentum I called about 2 cars and was told they were available. When I got there the sales person was no where to be found and I was unable to see either car. On the way back home we went into BMW The Woodlands and met Colyn. He did a great job of showing us what they had and within minutes began to get a car ready. We came back the next morning and the car was ready. Finance was ready and the experience was great. We bought a certified 2019 BMW X3 and love it. What a great experience! I highly recommend BMW OF THE WOODLANDS!

Easy to schedule. Easy in. Alex was efficient and helpful

CSR made time commitments he did not keep. CSR made communication commitments he did not keep. When I arrived at the agreed upon time for the vehicle to be returned from service, 4 business days after originally indicated, I was told, "It's not ready." I said, "That's unacceptable". The response, "well you can tow it out of here". Dismay, shock and disillusionment are the words to best describe my experience.

Oil and Brake Fluid 100%. Mr Dante Beyeler, is greet sevrice advisor.

I had a great car shopping experience at BMW Woodlands. I drove 3.5 hours from Dallas to finish my car purchase after coordinating with Aaron over phone. Huge shout out to Aaron McCormick for being super patient and explaining all the relevant details. He worked hard to provide full customer satisfaction. I’d highly recommend this place and ensure you work with Aaron to walk out happy with your car. The finance team (Armen Taj) is great as well and they ensured we made the right decisions with purchasing extended warranty/ maintenance. Thank you Aaron for all your help! Extremely happy with my new ride.

I had a great car shopping experience at BMW Woodlands. I drove 3.5 hours from Dallas to finish my car purchase after coordinating with Aaron over phone. Huge shout out to Aaron McCormick for being super patient and explaining all the relevant details. He worked hard to provide full customer satisfaction. I’d highly recommend this place and ensure you work with Aaron to walk out happy with your car. The finance team (Armen Taj) is great as well and they ensured we made the right decisions with purchasing extended warranty/ maintenance. Thank you Aaron for all your help! Extremely happy with my new ride.

I am on my second BMW! Great dealership for buying and servicing your BMW. I like their professionalism and honesty. Still my to go place for all my BMW needs.

Worst Service BMW I've ever been

Great service and recommended.

Joe Wolf was very personable and informative. The shuttle service was excellent - the drivers knew their directions and shortcuts to get me to the office quickly.

My experience at this dealership was absolutely horrible. My complaints are not necessarily with my sales person but the dealership as a whole. Not only was I ignored for at least 10 minutes when I arrived but every other person in the facility made it seem like I was bothering them for inquiring about a vehicle. Not only that, they actually ended up selling the vehicle I was in the process of purchasing to another family without even notifying me that there were others interested at the exact same time I was there. It was a complete waste of time, I would never recommend this dealership to anyone, & I will be taking my business elsewhere.

I went to BMW of the Woodlands to purchase X5 2022 and worked with Colyn Ross Howard (sale man). He took time to explain for me how X5 and take care good for me. Highlight recomment for him if you need to have BMW of the Woolands. Good service from him

I bought my 330e here a couple of weeks ago and the salesperson was great! I got to work with Tim and it was real quick and easy. I had an appointment with him and he had the keys ready for me to test drive it. Tim made the whole experience very nice. I recommend asking for him to help you out.

Fast service, friendly people, very knowledgeable!

An excellent all round experience Tim Herbert did an excellent job.

Just another dealership, same old sales pitch. Went there help a friend.

Quote for repair was upped by $200 without prior knowledge and work began and completed without my authorization

We had a rather disappointing experience in the service department. We had an oil change appointment and dropped off our car in the morning. Several hours went by only to find out an hour before closing that our car didn’t get serviced as they were double booked. I understand things happen but would have been nice to know earlier as I was without my car the entire day with no loaner. Also, we never heard from the service manager and no one offered a discount or offered to reschedule us for another day. Things happen but it’s how companies handle them that make all the difference. We decided to take our vehicle elsewhere.

My repair was quote was increased by $200 without my knowledge and work completed without my authorization

John kelp me up to day on the service that was being done

Pleasant experience. Prompt service. I was very pleased with my service.

No one calls you back. It’s incredibly frustrating and no one seems to care. If you want a place with good customer service try someplace else. I bought a car in September and I have yet to get my car registration. I have called repeatedly and no one can tell me the status of my registration, they take me number and promise to call with updates and it never happens.

By far the best car buying experience I?ve ever had. I request information about an X5 and that same day, my salesman, Matias Vasquez, contacted me right away. Although the X5 wasn?t there, he told me the truck would be there on a Saturday. On Friday, he called me and said the truck just pulled up with my new X5. We did most of the financing online and over the phone. I live in San Antonio and drove there that same day. By the time I got there, he had everything ready for me to just sign and drive away. His partner in financing, Ronald Mitchison, assisted me through a seamless process. Matias and Ronald treated me like family and took care of me. I will definitely buy from here in the future for my next BMW.

Phenomenal, this has been my third car deal with autonation and definitely my easiest. It's getting to the point that they are the best game in town they treated me fairly the deal I signed for is the deal I got. No hidden fees, and they didn't waste my time.

By far the best car buying experience I’ve ever had. I request information about an X5 and that same day, my salesman, Matias Vasquez, contacted me right away. Although the X5 wasn’t there, he told me the truck would be there on a Saturday. On Friday, he called me and said the truck just pulled up with my new X5. We did most of the financing online and over the phone. I live in San Antonio and drove there that same day. By the time I got there, he had everything ready for me to just sign and drive away. His partner in financing, Ronald Mitchison, assisted me through a seamless process. Matias and Ronald treated me like family and took care of me. I will definitely buy from here in the future for my next BMW.

Amazing service from Tim Hebbert. He was responsive and kind and made the transaction super smooth. I am in love with my car and will definitely be returning once I’m ready for an upgrade :)

Our experience with BMW of The Woodlands was simply great. Our sales rep that we initially met over the internet, Sean Engle, was wonderful to work with from start to finish. Throughout the entire process we never felt any pressure from Sean or anyone else at dealership. We left there happy and content with our purchase and have enjoyed since we purchased it. We look forward to a long relationship with this dealership for many years to come.

Joseph helped me yesterday , he was very attentive and explained details of the service for my car. Only downside was that they don’t have loaners only a shuttle to take me anywhere which was very helpful.

always a great experience with the service department at BMW of The Woodlands!

I feel like the service and attention we were given by the team at BMW of the Woodlands was good. I think, for the current market, we got a decent deal on the vehicle we purchased. HOWEVER, the price they quoted us for our trade in was not what they gave us, citing a carfax finding and it needing new front tires. I told them the VIN of the car we were trading more than a week before we went in to the dealership, and it makes sense that they would have been able to find this carfax issue before we came in, and I remember the front tires being still quite good.

Aaron McCormick was awesome! Fought hard to get me what I needed out of my trade in and into a brand new X3! I will definitely be a return customer because of his hard work and the level of excellence that everyone at BMW of the Woodlands puts into what they do!

I absolutely LOVE my new car! From a financial standpoint, I appreciate the deal that was negotiated. Outside of that, customer service warrants improvement. Won't waste time with the details, however, I have expressed my concerns to Aaron the salesman, as well as his manager, Eric. Will move forward and finally start enjoying my new car. Lastly, Momentum BMW exhibited excellent customer service when I stopped by their dealership for car tutorial and to purchase new mats. All in all, BMW X3 is a great car! Lucille

Mike Matias ( hope spelled correctly ) is extremely helpful and were able to give me the highest trade in value i have seen in the entire Houston Area. Gave me amazing deal for the car i am trading in to as well. The finance department gave me an amazing deal for the maintenance package that I was extremely surprised that they can do. Service department is friendly, accommodating and have loaners! I have yet to wait more than 3 days to schedule a loaner. Their courtesy drivers are very nice and helpful. The kind of people who enjoys their work. This is one dealership I have no bad experience in sales and service by far, and I have purchased many cars from various dealerships.

Awesome experience getting my new BMW X3. Sales and Finance staff all very friendly and professional.

Matias Vasques made this so easy and very pleasant! I avoid dealership because of all the not so good experiences. I love my new BMW and he will be the one I deal with in the future!

I had a great experience buying my 1st BMW! No stress, everyone treated me great!

Took into BMW of the Woodlands for Campaign 20E-A01on January 17, 2022 Found a bug that was introduced when my vehicle control units were reprogrammed per Campaign 20E-A01 Dealer did not take my complaint seriously and I had to make several trips without any solutions or call backs and updates. Dealer CONFIRMED the same issue on another vehicle of the same year and model but did not take any actions. The problem I have 1. When you are at the FM radio function and you rest your finger on the presets, it will show you a message "Long press to store" 2. I long press #1 preset and hear the "ding dong" sound indicating action successfully stored. 3. However when I go to other presets (in this instance preset #3, and #2) and then back to #1 it is not going to the preset I had tried to store but instead took me to the radio selection screen. The preset was never stored. I noticed this and took the car back to the dealer on January 20th, 2022 and explained and showed the service advisor and he acknowledged what I showed him. On Jan 21 I got a phone call from my vehicle was done, I specifically asked what were done to remedy this and he said the tech said no issue. I went back Jane 22 to pick up my car and the same issue was NOT fixed and was told to take my car back and they would call me back (which never happened) I called the following Monday and took the vehicle in on Jan 26th (my 3rd time for this campaign) at 9AM so they can diagnose the issue. The dealer confirmed the issue and also saw the same symptom on another car of same model and asked me to take the vehicle back home and would call and schedule an in-home service to check my issue for me. It's been 30 days and I've heard NOTHING back, I wrote email and NO responses. The dealer is very good when you are doing services and maintenances but terrible when you complain to them on an issue. They kept telling me just like iphone iOS updates, some features might work differently or be removed with an update. I have NOT drove a car that won't store your presets when you long press it, this explanation is just ridiculous and shows their attitude when faced with a customer complaint or problem.

Misty was AMAZING! I given the information that I requested, and then left to look around without the stress of a salesperson on my shoulder. No pressure sales, but amazing information on what the vehicle had to offer. A perfect buying experience! We were in a hurry when it came time for paperwork and she moved mountains to make sure I was able to drive my new BMW home! Thank you Misty and BMW of The Woodlands!

Excellent service at BMW of The Woodlands!

The people were really nice, the process just took way too long.

Hands down the best experience I’ve ever had at a dealership. Alex Castro and the finance guys met my expectations and then some! I drove 3 hours to pick up a Vehicle that I had been searching for. These guys were ready to go when I got to the dealership. We went on a test drive, filled out the remaining paperwork, and I was driving back home within 2 hours. They knew I had a long drive home and filled up the tank completely for me! I will definitely be looking to purchase my next vehicle through them and I encourage everyone to do the same. Thank you so much Alex Castro for your hospitality and professionalism!

Recently had service appointment and everything went smoothly. Mr. Pham was helpful and courteous.

Great service and a friendly sales staff.

Tom was very professional. He was informative and understanding of my concerns. A truly pleasant experience working with him.

Robert was great. I got my car back in less time than he originally predicted. Only thing is that I would have given 4 stars for , is the fact that they don't do loaners. In San Antonio, I would have an employee bring me a loaner car, drop it off so I could go on with my busy day, here, they do not offer that.

They did what they could under warranty. Felt the other more expensive items should have been covered too. So they didn't get repaired.

Entire process of purchasing my new M850 was top notch at BMW The Woodlands. Transaction was exactly what was agreed to in the ordering phase and closing took less than 1 hour. Highly recommend working with BMW Woodlands if you're looking for a stress free transaction.

James De Guzman was very helpful and professional when it came to my car buying experience. The followed up with all the information I needed. Thanks James!

Prompt, predictable service

Always treated fairly. My only gripe is no loaner cars which causes me to take a day away from work and sit while car is being serviced. I live outside of their shuttle range, which is not much

We had a great experience even on a rainy day. Matias (Mike) Vasquez was wonderful. He had sent me pictures of the vehicle we wanted and had it waiting in VIP parking spot on our arrival. I would definitely buy another vehicle from him.

Great service advisor. Poor customer waiting area, Lacking the quality complementary service offerings and snacks you are accustomed to at Sewell or Mercedes Benz North Houston. Needs life support!

Don’t buy warranty. If u do make sure it’s not already on the vehicle. I can’t use my warranty and bmw refuses to give my money back per ( MALIK). Managers refuse to call me back

great sales group. less than stellar workup before delivery.

Overall I had a great experience with my car purchase at BMW in the Woodlands.

Very good. Tim Herbert was fantastic through the process and the M3 is home.

I would highly recommend BMW of the Woodlands. I had been searching everywhere for a new car. I had my previous car since 2014 and needed a new vehicle because my car had become unreliable. I searched several dealerships in Houston area. Nearly every dealership wanted thousands over the MSRP and gave me a hard time blaming it on a chip shortage. It was frustrating. I almost gave up and considered waiting until after the chip shortage crisis. I went to a BMW dealership dealership and fell in love with the X4 on display. However they also quoted me way higher than MSRP. And also tried to sell me used cars that were priced way higher than the new car I wanted them to order for me. So I looked for a different BMW dealership because I finally knew exactly what I wanted. I went to BMW Of the Woodlands to see if they would be reasonable. I was greeted by Salesman name Matias Vasquez. He was very kind to me and asked me which vehicle I was interested in. He also offered me and my family drinks while we talked. We immediately got on the computer and began to build the car exactly how I wanted. After we were finished Matias looked for additional discounts that I might qualify for to lower the MSRP. I was shocked he didn’t additional fees to the quote. I was uncertain that I would qualify for financing for such an expensive car but the Finance Director Ronald Mitchison worked his magic and made it happen. While I waited for my car to build I received weekly updates from Matius. Once my car arrived I went in and completed my paperwork! It was an extremely pleasant experience. I would highly recommend BMW Of The Woodlands to anyone in the market looking to buy and wanting a fair and honest deal. I love my Brooklyn Grey X4!!

Everything was okay , no problems during I was there . People very kind

Great people. Easy transaction!!!! No haggle pricing.

I went in to find out options as my lease was coming to an end. Inventory for an x3 is low, so I was advised to buy my vehicle which I?m very happy with and wait a year or so until the market turns around. I?m not sure if this was the best option, but my salesman insured me it was the best route to go. I?m a BMW owner at this very same dealership of at least 15 years. I know the GM when he too was a salesman. Always makes me feel welcome.

This has been the worst car buying experience I have ever had. I purchased a used BMW 535i MY2016 from the BMW of the Woodlands and I paid the full amount in cash (>32K). I asked the seller if the car had any damages I should be aware of and he explicitly denied that so we made an appointment to purchase the car. On the day of the appointment and while I was already on my way from San Antonio to the dealer (>3hr drive), the seller texted me that I would not be able to drive the car home the same day because they are repainting the whole rear bumper of the vehicle! They told me that I could purchase the car and they will ship it to me the next day. The car arrived 8 DAYS LETTER with the REAR BUMPER REPAINTED IN THE COMPLETELY WRONG COLOR. I went ahead and immediately sent them the pictures of the bumper but the seller, as well as the sales manager, do not return my texts, phone calls, or emails since then.

This has been by far the worst car buying experience I have ever had. I purchased a used BMW 535i MY2016 from the BMW of the Woodlands and I paid the full amount in cash (>32K). I asked the seller if the car had any damages I should be aware of and he explicitly denied that so we made an appointment to purchase the car. On the day of the appointment and while I was already on my way from San Antonio to the dealer (>3hr drive), the seller texted me that I would not be able to drive the car home the same day because they are repainting the whole rear bumper of the vehicle! They told me that I could purchase the car and they will ship it to me the next day. The car arrived 8 DAYS LETTER with the REAR BUMPER REPAINTED IN THE COMPLETELY WRONG COLOR. I went ahead and immediately sent them the pictures of the bumper but the seller, as well as the sales manager, do not return my texts, phone calls, or emails since then.

Fast. Efficient and Professional. Thank you Jeff W. You always gi the extra mile!!!

The most unprofessional, worst excuse for a dealership I have ever came in contact with. I had been conversing with a sales rep Joseph Swinney over the phone for 2 days about a vehicle, and kept getting the run around. They then Sold a vehicle while I was in the process of trying to get numbers right - as I had a trade in. I had an appointment set 2 days prior to drive 4+ hours away. The website says that this “protects the sale of the vehicle.” They Didn’t want to tell me someone in house was also trying to buy the vehicle. Texted me and was nonchalant about “another salesman took it for gas.” Wasted my time completely. Then it was an act of congress to get the sales manager Keith to call me back, when he did, he still told me “technically they haven’t finalized the deal so it is still for sale.” At what point were you going to tell me?!? When I drove 4+ hours down there. It’s a good thing I didn’t make that drive. Do not waste your time. There are many other dealerships out there that will respect your time as a customer and value you as well. Save yourself!!!

The entire experience here as great from start to finish. We had shopped around at 3 other big name dealerships and a couple smaller used car lots and very glad we ended up here. The Sales Manager Eric Bowen greeted us and set us up with Aaron McCormick who walked us through the entire process and answered every question we had and finalized the sale. Then Malik Otuemhibe did the same through the financial process and adding a warranty. I don’t think I’ll ever go anywhere else for sales or service!

I recently purchased a BMW X7 from BMW of The Woodlands and couldn't be more pleased. I worked with Matias Vasquez and he was a great help through my cary-buying experience. Matias was never pushy, but instead kind, informative and anxious to make our purchase as easy and enjoyable as possible. He followed up with me after the sale to make sure all my questions/needs following the purchase were met.

Good service, good customer care, always give a Clean car back. I am very satisfied

Alex did an awesome job!! The dealership was very clean, organized and customer friendly.

Made an appt for an oil change and when I got there my service person was out. Waited at least 15 mins before anyone helped me. Then I was told it would be morning before they could get to me. Well the next day my car wasn?t ready until almost 4pm. This was for for an oil change and two new tires. What?s the point of making an appt and showing up on time if you are so behind?..

Professional people who give excellent customer service. Straightforward and none of the games played when purchasing a vehicle elsewhere. Joseph was great to work with.

Super fast and easy buying process. Jay was really nice salesperson. No push to buy cars. Finance took like 15 min max.

The dealership is very nice. I did call once and ask for the GM and never rec'd a call back. This was back in early 2021. This was about the service dept. Since then I have rec'd a few services. By far the best one was yesterday Jan 10, 2022. The girl who assisted me was amazing. Glad she is there

Everything was great from start to finish. Colin helped us find the vehicle we wanted and was patient along the way. Everyone, from sales to finance manager, were great and very helpful. I would highly recommend.

No problem at all, everything was good, less time than expected.

Great customer service. I would not take my BMW to any other dealership. Dante in particular goes above and beyond to keep me informed and work with my schedule. I would highly recommend the woodlands dealership vs others in Houston area.

Easy to work with. No hassle. Service was completed quickly.

SERVICE DEPT IS AWFUL! My check engine light came on today. I just called up there to get my car in today and the girl said well we don't have anything and even if we did it would not be looked at until Monday. I said that's ok can I get a loaner? Nope we do t have any. Wow just wow.

great job. Quick and easy process from booking to service.

A very good service department. Thom addressed all issues in a timely manner and communicated with us the whole time.

I had an appointment for 9:00 AM and was told my car would be ready by 2:00 PM and they would give me a call back. I called around 2:30 and told me they didn?t know if my car was ready. I followed up with another call at 3:00 only to be hanged up by customer service. I finally showed up at the dealership at 4:00 PM and they had not even started servicing my car. I just picked up my car and left.

Great Service Agent. Not pushy on services and better communication than other dealerships

UPDATE! After extensive conversations we were able to come to an agreement and things are progressing nicely. TERRIBLE! We went in to purchase a car on Monday, had come to an agreement on pricing, left to “think on it” and all agreed that we had a few days to order, and the next day BMW increased their new car pricing by $1200 and the dealership would no longer honor our price from the day before! This is NOT how you do business! I have the build saved and a copy of their pricing they offered me and they refuse to honor it. I can’t imagine they handle other business.

Our salesman was fine to deal with, so far we are pleased

I really enjoy working with my service representative, Dante' Beyeler. He is the primary reason I continue returning to the Woodlands Dealership. Dirk Heath

I drive over 55 miles one way to have my car serviced. When I moved to Missouri City TX, I decided to take my vehicles to another BMW dealership (Mominum BMW) that was closer. After having my vehicle's serviced a couple of times I realized that the quality of service wasn't very good. Taking my vehicles to the Woodlands is well worth the drive and peace of mind know that my vehicles are being well maintained whenever I take them in for service.

Excellent facility - great customer service and excellent repair. jose zuniga

good job, it's been awhile since I have been here because of the bad experience I had before. But good job this time.

Wonderful experience and a very good sales person. His name was Colin I highly recommend him.

Great service and hospitality. Took my wife’s 300 diesel for oil change and it was washed and vacuumed and actually runs much better now. Thank you!

Highly NOT recommend. They filled out incorrect information on title registration that is unacceptable for a dealer ! I have been waiting months but have not recieve any paper or license plate

I bought a F-150 thru AutoNation - BMW Woodlands They filled in incorrect customer information in the title registration. It's been many months that I have not recieve sticker or license plate! Highly NOT RECOMMEND this dealer.

Hands-down, this was the best car buying experience I've had, and I have had a bunch. There was no pressure at all. Tim Herbert was very easy to work with. I will definitely call on Tim for my next vehicle purchase...with BMW of The Woodlands being an AutoNation affiliate, they can pull from a vast inventory. I highly recommend them!

Go see Sean Engle. It will be the best car buying experience you'll ever have.

Thank you for the amazing customer service. While Colyn was amazing and a pleasure to work with, the entire staff was friendly. You exceeded our expectations to say the least. And Colyn we am waiting for that tie cutting. Thank you again for being so friendly.

The Worst… beware Drive to another BMW or buy a different car! They are extremely dishonest, unprofessional and poor customer service. Started with a recall they first tried to get me to pay for, I was told would be fixed in 2 days, started sept 24th (no loaner cars for first 3 weeks) then a loaner not comparable to our car so my toddler’s cars seats were to big for the car so the bumped their heads daily. One week the part was in would be done by 2 pm then called said some of the recall wasn’t covered again until I got BMW NA on the phone (it was covered) then was told part was coming from Germany and wasn’t released yet, another two weeks there were no part had to order in USA. Then I got a call day before my car was ready they found a leak it would be 1500 to fix, I know there wasn’t a leak said no to the repair and asked for all diagnostic tests and photos from the first day until now. Finally after 5-6 weeks my car is ready. I go to the dealer the horrible rep I was working with walks me to the car gives me the keys. I walk around the car they crashed my bumper is smashed in!!! I tell Tom this was not there let’s get the paperwork showing your walk around with no crushed bumper. He walked away we waited 15 mins he never came back and went home for the night. Finally find a sales guy he states this is unprofessional he will help us everyone agrees they tried to give us our car back with bumper not how we left it. They do not have part to fix it. Finally bring it back they do the worst job gaps in the bumper they just tried to weld some pieces. Unprofessional againJimmy just leaves and takes his lunch as we talk about it not being fixed so find a new service person. He agrees it terrible. He is in communication asks us to drop off Tuesday night we let him know it’s by the gate. Wednesday around 11 Tom calls to ask why my car is there (head is going to explode) explain again call back later in the day to get the quick fix oh won’t be ready until Friday (remember this is months of our family with one car, 2 little kids, no family near by and missing work etc) Thursday night I ended up in the ER and couldn’t get the medicine I needed because not knowing how bad it was I had drove myself and my husband had no car to come get me. After home with little ones hopefully they don’t have an emergency. Friday I call say is the car ready He says yes but it seemed like he was lying they had forgot my car, we pick up the car they didn’t fix it - gaps still in the bumper. Talk to Frank he promised me Monday they will fix it. I say fine my son has surgery at Texas Children hospital I will leave the car but will need it fixed by time surgery is done, he even offers to pick it up in parking lot but I say no I’ll drop it so it’s easier please just fix it and walk across (big mistake) so text did everything I was told too. My sons surgery is done we are ready to go so text etc nothing so trek back to the dealer with my son who just has surgery since my husband is 35 mins away with our other son my car is still outside the gate where I left it never touched the car. They were rude when I asked about my car and no one said sorry or anything so I took my car back without it fixed. All this time and effort, distress for an issue they caused and tried to lie and hide. We get a new BMW X5 every two years (buy) since 2010 since I guess we will be changing what we drive. My car is still not correct. If my husband didn’t know a lot about these cars and have BMW computer system and do the research on the recall this service team would have on top of crushing my bumper scammed me out of 4-5k. Have pictures and texts as evidence.

Great customer service! Thanks, Sean Engle!

We had a fabulous experience. Our salesman was very helpful and explained everything we asked. We would definitely purchase another vehicle from him.

While searching online for used cars, I found a listing at BMW of The Woodlands for a vehicle I was interested in. Based on my previous research, the listed "no haggle" price was a fair price pending my confirmation of the vehicle's condition. I set an appointment with Misty to test drive the vehicle and I purchased it after the test drive. Josh was able to get me a loan rate within a tenth of a percent of my credit union rate, so the entire transaction was completed and I drove away in the car within a couple hours of arriving at the dealership for the test drive. Misty was wonderful to work with. She gave me all the time I needed to test drive and examine the car, and she provided a helpful orientation to the car before I drove it away. Thanks to Misty and BMW of The Woodlands, this was one of the best car buying experiences I have had. No pressure and no games. Great job, BMW of The Woodlands.

Brought my 528i for service. Tom was great. Communication was good. My options were explained and there was no pressure. The work was done in a timely basis. A great experience overall.

DO NOT expect to receive a prompt response. DO NOT expect them to answer very simple and straightforward questions. DO NOT expect them to care about their poor customer service. DO NOT expect to be valued as a potential customer. DO NOT buy from them. Read the other reviews on other sites. I thought, it cannot be that bad....it is that bad. They are making money because of COVID...not sure how they survived before COVID. They are lucky that cars are in high demand. Horrible customer service.

We bought a used truck from this dealership. On day 3 of owning the truck we started having issues… we were told numerous times not to worry you have a warranty for 90 days and we will take care of any issues. Well what they don’t tell you is all the work has to be done through autonation not BMW of the woodlands. So we had our truck towed to their Ford dealership in Katy because at this point the truck isn’t even drivable. The truck has a recall on it which bmw of the woodlands should have been aware of. The truck needs a new leadframe which is a 3 month ordeal according to Ford. So here I am, with not truck and no rental because they will not cover it. So explain to me BMW of the woodlands how I’m suppose to get to work?? I’ve called the GM multiple times and I always get he’s in a meeting or given his voicemail. I’ve left 3 voicemails and several emails, with absolutely no response from him. Now my sales guy is telling me just got pick another one and we will trade it out…hmmm well there’s absolutely nothing on any of your lots for what I originally purchased the truck for. It’s a complete nightmare. So buyer beware. Pick another place for your used car. This dealership could care less about its customers or the cars they are selling you.

Poor service. Bought a car, got a warranty, called 8 times to get help with the warranty due to another Autonation not being able to see the warranty in the system for the work I got done. Never got help. The Autonation that did the work in Houston calls the @bmwofthewoodlands and they also could not get any help. Had to go up there to get the deceleration page myself and hand deliver it to the other store. Will not buy another vehicle here again. 👎👎

TERRIBLE!!! Worst customer service ever! The sales person that sold me my vehicle was awful. There are some cosmetic issues that were discussed and when I bring it for the detail they would be fixed. Before I left he informed me he would DOUBLE-SIDE tape the door trim located by the number pad! Absolutely not should you use tape to fix an issue on a vehicle. Not to mention the key fob I was given that was all scotch tape together for it to work. Apparently that is their resolution to fix anything. I was told they don't carry that type of glue to fix it. But a dealership you'd think would make sure all vehicles leaving their lot would have all cosmetic issues repaired. Not in my case! Yes the vehicle I bought is used and not a BMW, but with any dealership I have been to when looking at or buying a used vehicle all cosmetic issues are addressed and fixed. Either before I take it or schedule when to bring it back for the full detail. I have called and left multiple voicemails for the manager and have yet to receive a callback. The sales person I dealt with was awful and has done absolutely nothing in regards to the issues. Definitely not the experience I had in mind for such a well known, pristine, high-end, high class establishment that takes pride in the name and vehicles. Well that is to be expected coming from a place of that stature. I bought a 2017 Ford Explorer for reference. By the way I'm still waiting on a call from the manager, full detail, new key fob and cosmetic issues to be repaired.

Quick, friendly,efficient service.

I took my X6 for its first service. I was told that it would take 90 minutes and that was free off charge because I paid the maintenance services at the moment if buying the car. But that they recommended to rotate the tires and align them for and additional 300+ with no admit waiting time and I accepted. After waiting 110 minutes I went to talk to the person was taking care of me abs he went to see the technician to check the status and come back saying that it was almost ready . Twenty minutes later, with more than 2 hours and 15 minutes waiting I went again to see this guy and he said again “let me see” He showed up 5 minutes later with the car dirty because he took it out of the washing station because I wS on a hurry Why they promise and do not deliver? Why they lie? Very disappointed

Quick and professional repair by the service dept. Excellent job!

My experience with BMW of The Woodlands service department has always been good and efficient. My only complaint is really out of their control and that’s the lack of loaner cars that they have right now. That just makes my service experience not as seamless as it once was.

Great car buying experience.

I was quite disappointed in the service experience. The work done was satisfactory but the overall experience was well below my expectation. The service advisor I selected online apparently hasn’t worked there in sometime and yet still has an active voicemail. When I arrived I was basically ignored by the staff and had to search out an advisor since the one assigned me no longer works there. I had requested a loaner and it took 30 minutes to find one. Unlike Northside Lexus where my other car is regularly serviced, there was no prepared service plan for me to review and approve. When I heard nothing from the service department near the end of the day, I called to learn that the routine maintenance work was completed, but there were several recommendations for additional work. Those that I approved would require the car to stay overnight. I approved some additional services, but it seems to me that this should have reviewed with me upon my arrival. When I arrived to pick up my car I again was ignored by staff and proceeded to search for an advisor to assist me. A service experience such as this leaves me considering Lexus, Audi, or Mercedes when the time comes to replace my BMW.

It was a great experience working with Mr. Matias M Vasquez on our X1. Highly recommend the dealership!

Called four times about getting an extended warranty. Dealership never called back. Poor customer service for sure.

Great place to purchase a new vehicle, sell your trade, or service your vehicle. Staff always extremely friendly and helpful.

This time the experience was not good. A far from fair negotiation, taking the chance the demand is high and they do not need the customer. And a “unnoticed mistake” that overcharged me by $920, money that I have not received back 4 weeks after.

I do want to brag about the staff at BMW of The Woodlands. It was a great experience. They were super friendly, kind, and courteous. My client advisor, Arsalan Hussain, was the perfect combination of kindness, sincerity, and professionalism. He was a true gentleman. The entire experience brings a smile to my face. I would highly recommend buying a vehicle there. I spent less than $7k but was treated as if I spent $70k on a car. And all of the staff looked very dapper. Maybe I will upgrade the Mini for a BMW one day 😊

Honza and the service team were pros. Handled the service on my wife's 330i professionally and efficiently. Thank you!

5 Stars for sure!! We couldn't have asked for better customer service!! Alex and Bobby took great care of our vehicle and gave us step-by-step updates on our vehicle's diagnostic. Superb performance from BMW of The Woodlands once more!! Thank you guys for a great experience!! You're definitely our go-to provider for our vehicle ;)

Great experience!! Best car ever Jay is awesome

Very personable and professional!

Excellent service and available times

Worst Experience Ever. My X5 got totaled and I had Extended Warranty on the car. From last 3 months I am trying to contact the Finance Manager and he is busy from last 3 months . I drove 2 hrs and made a trip to the dealership and STEVEN who says he is the Sales Manager of that Woodland Dealership make me leave telling me that today is Saturday and it will take 3 to 4 hrs before the finance manager will meet me and told me to send him the email with the loan payoff letter and he will take take of everything . Its been 20 days he also doesn't come on the phone now . They don't have inventory but they are busy from last 3 months . I wanted to buy my NEW X5 but never from this place . Neil the General Manager no one wants to give me his phone number or email address so that I can contact him. I paid BMW Woodland and I have a right to speak to the General Manager. I will be contacting to BMW Financial Services

BMW always does a great job

Always have a good experience at BMW of The Woodlands. Service Technicians are always very friendly and the service is excellent!

Has been the worst experience in being scammed into buying a useless warranty and have been dealing with them to get it cancelled. What a bunch of crooks !!!

Professional and courteous service. I appreciate the prompt service department team.

I was in Texas for 1 day and decided to visit BMW of the Woodlands. I’m from Louisiana and many of our dealerships just didn’t have the stock. I was excited to see that this dealership had the exact vehicle I wanted and was excited to work a deal with me. I made it there after 5:00 pm and left with my brand new car at 9:35 pm! Amazing experience. Thank you!

Great experience every time with top notch service.

Personal and professional service is highly appreciated. Thank you Thong.

Service was above being helpful. It was professional, courteous, kind, and thorough.

I would advise anyone that is Black Not to go to this Place. They will screw you . There service department is the worst . I took my car there for A/C work I was told to fix it would cost $1250.00 then I got a call back and was told another $260.00 then I was called back again and was told it was going to cost $7000.00 They don't know what they are doing . The service manager is rude & hates Black People . I purchased this car in March . I contacted The Manager of The dealership and never even got a phone call back . This is the worst dealership in Texas

Honza Hajicek service my vehicle and did an outstanding job. I have been working with Honza on my cars for over 25 years. He is the best!!!

Worst dealership I’ve ever been to!

Do not purchase from this dealer. Worst experience ever. No replies to emails, calls, just don’t care!

Great experience. My Service Advisor was excellent.

Service advisor, Teri Ables, is new but a great addition to the team! She provided me with a loaner, kept me informed throughout, and that made for a great experience.

Always have a great experience at BMW of the Woodlands!! Service is always an easy trip - from scheduling the appointment to actually waiting during the service. Great WiFi - can basically work while I wait and not miss a step! Have bought my last 3 cars from here and will continue to do so!!

I can't say enough good things about this place. Just bought a new X5M and Joseph and the finance team were exceptional! We test drove several vehicles and not once did Joseph complain. He could have since I have a hard time making a final decision. 😁 Finance took great care of us! No hassle at all. I will certainly buy again and definitely recommend to all my friends!

Bobby was prompt and responsive to my inquiries. Service was performed as scheduled!

Our salesman, James, was courteous, friendly and attentive to our wants. He made us feel very comfortable during the process.

Windshield washer pump quit working so I took it in to the dealership to have it fixed. It was repaired in a timely matter and the car was cleaned and washed. Very happy with service.

I was led to believe windshield warranty could be cancelled by sales person. I contacted sales manager Eric B to cancel and reimburse me. He agreed to cancel on email but after multiple trips to dealership and numerous emails, I gave up. The word of the manager should mean something

Jeff was perfect! Very helpful and was concerned for my concern. The dealership where I purchased my car did not have loaners. Jeff took care of me and double checked my concerns. Like him a lot!

It is a great service experience but BMW service is very expensive. For basic maintenance service which took them 1.5 hrs, just ?labor? cost came out at $466.

Awesome experience! I had the pleasure of working with GM Neil and salesman Aaron McCormick. Neil cares greatly about his customers and does all he can to help them with their needs/wants. Neil went above and beyond to go get a vehicle for me from one of their sister dealerships. Once we agreed to a very fair price he secured the vehicle and it was on its way. Neil gave me Aaron as a salesman and I have been very happy. Aaron is funny and truly cares for his customers. There was a blemish on one of the wheels and both Neil and Aaron made sure it was taken care of in a timely manner. I would very easily recommend working with both of them and driving the distance to BMW of the Woodlands. You won’t be disappointed!

BMW of the Woodlands is the absolute best. Honza is the best service advisor and always gets me in and out. Everytime I go I ask, “is there anything cool on the floor right now?” And he personally walks me through the cars they’ve just got in. He’s amazing!

After unhappy experience at another BMW Dealership, this location made us feel so much better. Sales Manager worked with Associate to help us find exactly what we wanted.

Gentlemen- This email is in regards to a 2016 Dodge Ram that I purchased Saturday May 29, 2021 from your dealership. Jay was my salesperson and he has worked really hard to make things work. The problem is with the truck and the guarantees. I had a little unusual situation with a time crunch that was all explained ahead of time. We had to be able to complete the transaction and all prep on the truck in time for us to leave Thursday June 3 for family reunion in Hot Springs. I came all the way from Ruidoso, New Mexico to do business with you because of the representations of Auto Nations and your guarantees. I left the dealership and had gone about 30 miles and a tire problem light came on the dash. I turned around and came back and your service man said there was too much air in the tires and that made the light come on. It was still on but he said it would go off in probably 25 or 30 miles. I drove to my daughters in Montgomery and it was still on. We visited a while and then were leaving for College Station. I asked my wife to drive to start getting used to it. She drove about 3 blocks and pulled over and said another light was coming on the dash saying there was an issue with the left rear tail light. We haven’t even gotten out of Montgomery yet and already 2 warning lights. I was concerned obviously about this happening so fast. I parked it over the weekend to decide if I was comfortable keeping it. The light for the tire went off and the only thing left was the tail light. I decided with us leaving Thursday I would take a chance and just deal with the tail light with you when you opened again. Yesterday we decided to drive it again and took it to dinner in College Station. Then a third light started coming on. This light says “Perform Service”. I talked to the Dodge dealer here and he says it is crank case filter and emissions valve cleaning of some kind that has to be performed. When I found this out I contacted Jay again and tried to reach a manager there and left messages. Jay was the only one I was able to talk to. I was assured that I had a warranty and everything would be okay! I had an appointment at 9:00 am today to put in a spray in bed liner, tail gate cover, and bed cover installed. Obviously I didn’t want to spend that money on the truck if it wasn’t going to work out. Jay informed me that the tail light should have been caught by your inspection team and I had a warranty with the truck and not to worry, everything would be covered. I had the work done and then was trying to set up the appointment to come in tomorrow for the tail light and emissions coverage. I was then informed that the service was not going to be covered. I am now reading your 250 mile warranty and see that it states you won’t cover the addons that I just did. I have multiple text, emails, and pictures to back up this process. I was concerned that I used up probably 60 miles coming right back to the dealership 30 minutes after picking up the truck and that I didn’t know if I could get to my sons and back before the 250 ran out. I have pictures to show the miles when these things occurred. It has not gone over the 250 yet but would by the time I get back to the Woodlands. If necessary, I will put it on a car hauler to bring it back to stay within the 250 miles. I am requesting that you approve the repairs to be done tomorrow so I can leave with the family on Thursday. That would be the easiest solution. If you will not do this as I was promised, I will have no choice but to either drive or trailer the truck back and return it. If that is what you decide you want me to do then I will be requiring a full refund, refund back on the additions I did AFTER notifying your dealership of the problems, and a rental or loaner truck for my trip Thursday. I realize this is a little bit of a conflict with some of your procedures, however, I think I have documented everything well enough that it will present a pretty good case if push comes to shove. I would much rather keep the truck, have things done as represented, and be able to brag on Auto Nations as advertised. This would be a much better solution for both of our sakes. Please advise ASAP as we have the time crunch as mentioned. Also, if you want it returned, is it necessary to trailer it or have some allowance for having to return to the dealership 30 minutes after leaving. Thank you in advance for your prompt response! ****************** I sent this email on June 1st to the general manager, the sales manager, the service manager, and my sales person. That was 6 days ago and I can't even get a manager to answer the phone, return a text, phone call or email. Since then a 4th warning light came on that said Service Electronic Throttle Control. Informed the dealership of this and still can't get a response back. 4 warning lights in less than a week and NO RESPONSE! Three of them before even the 250 mile guarantee. Since I was "promised" I had a warranty and not to worry, I drove it past the 250 miles. Don't believe their lies and promises. They won't fix anything or even respond back.

When the whole management staff won't return phone calls, texts, and emails it hard for you to improve anything. Stop the lies, misrepresentations and horrible service!

Jeff was great! Very impressed with the whole service from the time I pulled in until I pulled out. Very professional atmosphere.

The sales manager Frank and sales person Keith were amazing. They went well beyond what is expected to deliver 100 percent client satisfaction: they pre-owned had some small scratches which were completely detailed and they paid attention to every small detail of the client buying experience from finding a car to reserving to financing

Everyone was very helpful and friendly and knowledgeable. The facility was beautiful maintained

Great customer service! Highly recommeded! David made sure I was comfortable while I waited for my turn.

The customer service at this location is excellent. My service advisor, Bobby Messer, and my service technician, JT, were both wonderful. Everything was explained well with repair and pricing. They were able to get my convertible top repaired very quickly. I have been using this dealership for 4 years and they always do an outstanding job on all my maintenance and repairs.

Hansa was courteous and efficient as always, well informed friendly.

Bobby was very helpful and kept me informed of the process of the repairs. Overall very pleased with the service

I appreciate the excellent professional service provided by my Service Advisor Dante Beyeler and the technicians at BMW of The Woodlands. Thank you!

Bobby is my service advisor and is the best. Always professional, on time, and cares about his customers. The repairs are always complete as quoted and the car is returned clean.

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

Highly recommend Alex from BMW. He is very knowledgeable and was able to get me a great deal on a brand new X3. All in all, he made the car buying experience a pleasant one.

On time, on budget, friendly service advisors!!

I recently purchased a used vehicle from this dealership. The car was advertised with a working DVD/CD system. I purchased the vehicle and had to wait 3 hours to do financing (it was a pretty slow in there that day and made me late for picking up my kids from school. I got the vehicle home tested the DVD player and it doesn't work. I contacted my salesman immediately and he told me to bring it in the next day, which I did but that was a total waste of time as they never even looked at it and told me to schedule another time to bring it in. Mind you I live 45 mins away and have children to care for as well. So I rescheduled for a few days later when I had someone who could watch my children only to get a text saying they had to postpone me yet again. So I go in for the 3rd scheduled time (11 days later) and they finally looked at it only to tell me they would have to run it by the warranty department which I knew would not cover it. This is not a warranty issue this is a false advertisement by dealership and they should make it right, and not charge me $2500 to fix their mistake. I would have returned the car to them if I would have known they were not going to make it right, but since they kept pushing me back to have it looked at I was past my 5 days. I have asked 3 times for the GM contact information and no one that I talked with would give it to me. I am very upset and would not recommend anyone to use them as a dealership

They had me make an appointment but kept me waiting as if I was not that important. Pressured me to consider their terms even though I already had pre-approval. Otherwise, facility was nice,

Waited more than two and a half weeks to get one headlight bulb replaced.

Awesome job. 10th car from here love this team! Steve Lutz Francis Pecka Eric Bowen and Jimmy Franks Billy Todd Scott Dunham are the best

Jay was great! Bought a used Acura MDX. The reason I like buying used cars from an autonation dealership is because they list all repairs they made to the vehicle. No haggle, which is nice, it’s just a little more straightforward. Great experience

The reason I like buying used cars from an automation dealership is because they list all repairs they made to the vehicle. No haggle, which is nice, it?s just a little more straightforward.

James de Guzman was top notch in sales, Eric in finance was as well. First class!

Thank you for the great experience and for helping us get into our new car! I would definitely be recommending y’all 😁!!

Dishonest sales rep I was an out of town buyer attempting to purchase a car and was lead to believe the car was available. I was told by the sales rep to complete the credit app and that he would get back to me that day. He was aware that I was trying to purchase the vehicle for my wife’s birthday and that I was pressed for time. Well after being completely dodged for a day, having my calls go unanswered, the next day the sales rep text me (and I still have the text messages) asking what he could do for me like we didn’t have a full out conversation the day before that ended with him saying he would call me back that same day. He then comes with a bogus story about the vehicle not being available and tries to sale me a different vehicle. He was dishonest and ran my credit knowing the vehicle I wanted was no longer available.

I considered the process of changing the brake fluid longer than expected.

We took our 2021 BMW car to replace a windshield. The service supervisor was good. The only problem was they did not reprogram the windshield.

Jeff Whitaker is the best. Great and honest BMW dealership. The Woodlands BMW dealership is the only place that I will let service my 550 BMW because they’re trustworthy, punctual, and reliable.

Matías gave us the best service ever!

Great service advisor. He helped us through several issues that needed attention and found the best solution to our problem. Very thankful.

I was greeted by Service Advisor Jeff is a most professional manner. He had my information because I made my appointment online. The service repair was of high quality and Jeff gave me some information on a few other items needing repair. The wait was not long.

Searched for a Chevy Silverado truck. Hard to find one with features I wanted. Auto Tempest website made this work. Found what I wanted in Houston. Working with the BMW dealership was easy and smooth. They run a class act helping the customer.

If you are an out of town/state buyer, I would avoid this dealership at all costs! Outside of the sales rep I worked with to look at the car via FaceTime/Zoom - everyone else I've interacted with has left a lot to be desired. It's been almost 5 months and I'm still dealing with them to get my taxes and title issues resolved. No one answers emails or returns phone calls! The amount of follow up email, texts and phone calls I've had to make has been astronomical for a service they provide daily and should have perfected. Very disappointed.

Great overall experience. My service rep, Christine, was excellent. She informed me of the process, kept me updated and promptly returned my messages. Overall, happy with the product.

My service rep was Tom. He was very efficient and helpful during my visit. All my problems very taken care of during this visit.

BMW of the Woodlands - Integrity Issues! The sales manager has integrity issues and values money over customer service. The worst experience ever. I was shopping with my college graduate on his first purchase of a new car. The sales advisor and I agreed to a price that the Sales Manager approved but sent different price points to the financial advisor. When brought to his attention, Ben Chiu stated that we were attempting to renegotiate when we wanted them to honor the original agreement. We were mistreated after purchasing a new 540I. We will never service, purchase or recommend BMW of the Woodlands to anyone. Buyers, beware of the bait and switch. Worst experience ever!

Don?t visit this place for service! We had the worst customer service we have ever encountered and it took two visits to get it right and even nastier on second visit.

Everyone was professional and friendly. I was greeted immediately and I am a happy customer.

The service and sincere concern for my desires and family needs won me over. David Quintanilla took great care of me during the entire process and now I'm a customer for life.

Great welcoming and information on the service to be performed. Felt a valued customer.

I bought my X2 at the "other dealer" in Katy. It was CPO and had a couple problems. They fixed them but for some reason, the windshield wipers were never replaced and bad. I thought the BMW Service would transfer over. No one could explain to me why not. And worse, they weren't even changed when I said I would pay for them. Out of frustration with them I stopped in to BMW Woodlands and asked for help clarifying my purchase. I was immediately taken to Billy Todd.. amazing! He took the time, sat me down and went over what was/wasn't covered and when things would be due. Even took the time to go over how to check the service on the instrument panel. THANKS! Next one will definitely be purchased there!

Would not recommend. Errors made with financing and staff unresponsive. Worst experience!

Always a great service at BMW of the Woodlands. Everyone is friendly, knowledgeable and always eager to assist!

My SA Mr. Jacobson was an absolute pleasure. He received me very warmly and professionally. He also took real good care of my car. I got it back in a timely manner and it was spotless to boot! Great job BMW of the Woodlands, I will not go anywhere else going forward.

I took my 550i in for a transmission malfunction. The staff were polite and helpful and my car was back up and running within a few days

Great experience with Tom. I had a flat tire and dropped in without appointment; Tom worked me in and found a slow fuel line leak. Tom took care of it all.

Bobby took care of the car: overall service was excellent

Bought the Maintenance plan from BMW woodlands, i was advised when i bought the plan that brakes would need to be replaced at 40K miles and that the cost of the plan would help prevent a high bill. Took the car in at 40K, 42K and 43K and they still refused to change the brakes as there was still 1mm remaining. When sold the plan i was never told it was 40K or a specific wear level. This was our 3rd BMW from the woodlands but in this case 1mm meant more to the management than keeping a customer. Beware of the plans and fine print, management are just concerned about the bottom line.

Excellent buying Experience at this Dealership. Jay Ali was my Sales Advisor. Appreciate the upfront and no haggle price that Auto-nation offers leaving the negotiation and guess work out of the table, making the buying process smooth. Jay Ali also followed up to see, if I was satisfied and if I had any issue that He could help address. Highly recommend this Dealership. Happy Customer :).

I took my X3 to AutoNation/BMW of The Woodlands for routine maintenance. I had an appointment scheduled but arrived early. I was greeted by a very friendly young man who took my information and he summoned my Service Advisor, Honza. Honza is wonderful. My maintenance plan had expired. He was able to adjust the price down a little and still allowed me to use my 10% off coupon. My car was washed and ready to go before the designated pickup time. Honza recommended I bring it in before my factory warranty expires and scheduled my appointment and arranged for loaner car for me to drive. The garage and entire facility were immaculate. Everyone was following recommended Covid safety protocols.

Great experience with BMW of The Woodlands! Aaron was an excellent sales person who spent many hours with us putting together a good deal! Love my 2021 BMW X5!

INSPECTION AND SERVICE WERE HANDLED VERY PROFESSIONALLY. ALWAYS GREAT TO DEAL WITH THEM. THIS IS MY 5TH BEEMER.

Service was very efficient and Tom was extremely helpful. Work was completed very quickly.

Great crew!!! Highly recommended. Easy to do Buisness with.

Service is always excellent

From my initial contact with my sales rep I received nothing but the best customer service from the staff.

Steve Bransburg went out of his way to get my business and got the car I wanted. He did a great job and I would come back again.

My service advisor, Tom Pham, was very courteous and professional. Work was done reviewed ahead of time when the vehicle was dropped off and provided a loaner vehicle which was in good condition. During the day, Tom called with status updates. Upon vehicle pickup, Tom went over the condition of the vehicle in detail. Very good service.

Responded to general manager request to call and was connected to the salesman that sold me the car. Was told that they've done what they could to contact Sirius and that I would need to buy a different bumper. So I would still have to not recommend this dealer.

Always great service just expensive the waiting area could be better but overall nice place

I had my first service appointment with BMW of the Woodlands. I was in very good hands with my advisor Jeffery Whitaker. Very pleased with the overall experience.

Annual scheduled service on our BMW X7. Handled masterfully by our service advisor Bobby and Team BMW of The Woodlands.

David Quintanilla - Top notch salesperson. He was courteous, respectful, patient in answering my questions, took time to educate me about the cars, provided options. Five star customer service.

Amazing team of people ❤️😎

Always prompt, complete, fine service!

Needed a few issues fixed up on older X5. Multiple minor issues addressed, turn around basically same day. Cost was fair especially considering they found what I thought to be a component failure was an easy adjustment fix.

Good relatively speedy. Explanations were acceptable and valuable

Had an appt with BMW dealership to replace 1 run flat tire with nail. Service advisor didn't communicate or listen to us and changed all 4 tires without authorization from us and then tried to say we wanted the tires. Had to leave our car with the dealership for 5 days to get the issue resolved. When paying for the service the service advisor over charged us and had to redo the invoice. This whole experience was completely disastrous and inexcusable. We have owned multiple BMWs over the past 27 years, but have never received such inferior quality of service. This will be a major influence on my next selection of a vehicle.

Only problem was that there were no loaner cars available. The transportation to and from our hotel was excellent but I would rather have had a loaner/rental.

I purchased my vehicle from this dealership and this was my first interaction with the Service Department . Mr. Tom Pham was my Service Advisor. He was punctual, professional, and when it was determined that my car service was going to take bit longer that I had scheduled in my day, I was placed in a loaner within minutes and on my way. Mr. Pham texted and called as the work progressed and I was back in MY car in a matter of hours.. I have found this dealership and it's staff to handle any issue that arises with ease, and will look to their excellent guidance when purchasing my next BMW..

Great experience. I would go to them again with any car need.

Mr. Whitaker was extremely helpful and addressed all concerns and service with excellent customer service skills

extremely good experience overall. even though we had an appointment, the only speed bump was the 2 hours waiting for the car to be detailed and the finance paperwork to be completed.

BMW of the Woodlands is the best dealership in town. Very courteous staff and gave us excellent service. Syed was very responsive and detailed. He showed me every feature in the car and spent all the time I needed to know about my new BMW X3. I highly recommend going to this dealership and especially ask for Syed Arsalan.

Excellent Service! Thank you Misty!!!

I would highly recommend BMW of The Woodlands to anyone on the market for a new vehicle. We worked with Alex Castro on our purchase and from start to finish he was patient, professional and a true pleasure to work with. My wife said it best, the main reason we purchased from this dealership was because of the time and dedication Alex spent to ensure we were happy. Thank you very much to Alex and the entire team at BMW of the Woodlands.

Great service clean facilities

Great service and Service representative Honza very professional. Thank you

Joseph Swinney, Ronald Mitchison and Saad were so great to work with. Ordered my vehicle to exactly what we wanted. Very helpful. Patient. Informative. Super!

FAST AND FRIENDLY VERY CLEAN NEAT AND ORGANIZED AND INFORMATIVE