What a dramatic difference in service level between the BMW at the Woodlands and the BMW at Beaumont! I actually felt that I purchased a luxury car at the latter. Wiper blades streaking? Oh, can't do anything about that, since it's only been 10 months! Defect that was replaced under warranty last time? Oh, that looks like wear and tear. I guess it's time to look at Mercedes or Audi.

STEVE INGRAM, is the One you MUST Work With! Provided World-Class Service from start to finish, and I'm not one who is easily impressed. I flew from Maryland to Houston, to purchase a car from Steve Ingram. Above and Beyond doesn't even begin to describe the Quality of Attention and Service provided by Steve, from our first phone call to the day I arrived to purchase; Genuinely a great person, which made everything about the purchase even better.

Super smooth and customer-focused purchase experience! Thank you BMW of The Woodlands.

Good service and timely. Problem is being overcharged for items and installation such as offered tire rotation and wheel balance for over $350 when it is around $120 at other garages.

Always professional and take time to listen to my concerns.

I never thought I would be buying a car from a BMW dealer. My wife was on the hunt for a Kia Sorento. We have had one before and she wants what she wants. We thought we had found one the day before online to only find out a different dealer did not have it in stock. We both felt like we were punched in the gut. The next day, Chloe from BMW of the Woodlands, called first thing in the morning. She said, "I think I have what you are looking for." I was a little skeptical after our experience the day before so she sent me pictures of the car. She assured me this would be a great buying experience. The car was beautiful. Not only was it the SX model which has all the bells and whistles, it was the SX Limited. We had to attend some family functions for Easter so I was in touch with Chloe throughout the day. She kept reassuring me it was there and on hold for us. Then as we are driving into Houston my wife lets out this gasp from the back seat as she had my Ipad. Chloe had sent a picture of the car detailed with a giant red bow on the hood, just like the ones you see advertised on Christmas morning. She titled the picture, "Share with Dena, (my wife), at your discretion." My wife was ecstatic! Chloe and the entire team were super easy to work with. The car is everything my wife wanted and more. I am so pleased with the entire experience. Major 5 STARS for BMW of the Woodlands from start to finish!

It was good, salespeople were very patient and helpful

I bought a used BMW X5 from another dealership but quickly learned my new purchase has several recalls. I live a little under 100 miles from 3 different BMW dealerships, so of the 3 I decided to call Auto Nation in The Woodlands. That was an excellent decision. Nick Fernandez ,my customer service rep, was fantastic in taking care of my recalls. My only regret is not making my original purchase with Auto Nation. I will be using Auto Nation for all of my car service needs and when the time comes to purchase again, I will use Auto Nation

Great customer service. Still working on getting my car to peak performance.

This was my 1st service after buying my X5 there a year ago. It was first class all the way. The waiting area was very clean & comfortable. Jonathan was great, very helpful, polite, setting up and following up with reminders of my appointment. Honza Hajicek, my advisor, was professional, courteous, answered all my questions and had everything completed in less than 1 1/4 hrs. My car was so clean, I did a double take to make sure it was mine, fantastic! I hardly recognized it. I'm still smiling...

I just got the 2018 X5. The service was impeccable!! This is my 2nd BMW from this location. I’m sure I’ll be back.

After some issues came up, Ben stepped in and found a solution an communicated properly. That's all I could ask for.

After some issues arose, Ben certainly made up for the problem. Everyone makes mistakes and as long as solutions are put forth then that's all we can do.

They're service Techs continue to pull out off there back entrance onto hope rd without looking left too right. Been cut off one to many times now. Reason for wasting my time on here

I felt like royalty. Everyone and everything was perfect!!

We are 5 hours and 38 minutes south of the Woodlands and felt this experience was worth the drive. For our first BMW, we were not only pleased, but loved how smoothly and quickly our purchase was taken care of from beginning to end! Shane took care of us from the time we emailed and texted before we arrived and made our experience run as smooth as the car, until we left. Will definitely refer others.

I took my car in this past week and was told I needed a new battery, coolant flush and power steering fluid changed......they said they couldn't find where the bad smell was coming from around the engine.......I never reported that I'd experienced a bad smell....have no idea where that came from. I asked what they could give me for a trade in also. 4 hrs and 50 minutes later they found my car...... no one ever updated me in that entire time......I never saw my Service Rep after checking in.........turns out Management decided to hold a meeting with at least half of the staff.......... resulting in Very Poor Customer Service ! When I finally waited til they located my car.....they still didn't assess the trade in value as I'd requested. I was extremely disappointed with the entire process.

Hanza first class even if he has bad news about needing new tires... �

So far so good they have new x2 is a must see march 9 starting for few days u get 1000 rebate towards vehicle

I had some problems with the vehicle initially. Eric, Brian L and Neil Maddox were great in solving the issue. I am very impressed with the promptness of the customer service provided. Brian specially takes personal care of his customers and never forgets to follow up. Ms Misty also was very courteous on the phone. Great team!

Excellent customer service and very nice dealership

We purchased an X5 two weeks ago and were very pleased with the priocess. Follow up has been great so far. The car is awesome!

The only negative I have is the non negotiable pricing and how you set the pricing. I felt that I paid too much for the car.

The purchase was easy and without any issues. Reps took care of us immediately although we did not have an appointment. Due to personal time constraints, dealership accepted we start the process in our first visit and completed the transaction on next business day.

As a first time owner of a new BMW, I am not impressed with the level of service. I expected more with BMW. My first service appointment, I waited in the reception area for an hour before I was notified that my car wasn’t due for an oil change. This week I had to bring my car in for a minor repair. When I picked up my car there was a styrofoam cup with coke sitting in the cup holder, the radio was on a country station and the worst part was that my tank was 3/4 full. I had filled up my tank on the way to the dealership! My car was there for two days, the minor repair that was needed wouldn’t have required a mechanic to drive it excessively. I was thinking about trading in my car for an suv, but I will buy elsewhere!

My wife and I went to the dealership to trade my BMW 3series for a X3. Took forever to get waited on. When I got waited on I was quickly passed to another salesman. A brand new salesman. So I look pick out the one, test drive it and sit down for the paperwork. I kept asking for the trade in value on my car. Never a answer. Finally the saleman comes back with the trade in value. I was told $3000. My car has 76000 miles on it and is in great shape. What a slap in the face. Thats when I got up and left. They must not want to sell cars there with low ball trade-in values. Im heading to Houston to get my X3. First and last time going there. Ps the trade-in price was given to the salesman from the GM.

To begin I will say the dealership itself is nice looking clean and well kept, but that’s pretty much where the good ends. A month and a half ago I bought a pre-owned Lexus from this dealer with 6k miles. The day after buying the car I notice a paint chip I tried to contact the salesman via text and repeated calls to the dealer over a two week span, my calls were never returned so I gave up on that and decided I would seek repair else where. A month and a week after having the car I realize my plates and registration haven’t came again, again texted the salesman - no response. And called the dealer three times to eventually be told my plates have “BEEN” in, I advised them I didn’t get a phone call and if they could mail them. That they did right. A week later upon driving my car with 7k miles that still has paper plates my ABS light, traction control, and bsm lights all come in, i take it to sterling McCall (choosing a reputable dealer) and they advise me that a wire has been severed and was connected with electrical tape (they have sent pictures) included in the car fax was a note of dealer doing “minor work” on front right of the car. (I guess minor meaning slap tape on a issue and call it a day) have tried several times to contact dealer over the course of a few days still no response per usual. My overall best advice would be to avoid this dealership at all costs. From customer service, to honesty to even repairs I’ve only had bad experiences. Once they got my money it was downhill from there

I was referred to Chloe by a mutual customer! Needless to say, she made my first BMW buying experience wonderful! It was a fast, hassle free process! I dread buying vehicles, but she altered my perspective! Thank you Chloe for your help!

Loved the courtesy shuttle picking me up at the office when my vehicle was ready. Great customer focus and clean facility.

I went their to get an X5, but what happen is that I found finance their are not good enough to secure a loan for the car. They hit my credit 6 or 7 times some of them with the same bank for example Chase for 2 times and my wife 3 times and even with co-buyer (my wife). It didn’t happen although our credit score deemed to be good and we make 6 digits figure a year. Even when I tried to call the finance manager to know what is happening, I was not able to catch him except through the sales person. When he talked he seemed to be not caring at all of what happen with my score and he was laughing at the situation, he made me very nervous. I don’t recommend this place at all but if you liked a car their just secure your financing yourself The funny thing I had tried to call the number on the post but no one was their to answer except the front office. It is just showing that they care nothing more And to add more BMW West was able to secure a loan for me with BMW Finance with a small APR 4% and now I am driving X5 2018

It has been almost two years since I bought my BMW. The buying experience was exceptional. However, when bringing my car in for service, it has been terrible. I am definitely not going to buy another vehicle from this dealership.

David Quintanilla was our sales person. He was very professional and made the buying process a very good experience.

I have one word to describe Brian Lowden and thats awesome. He took great care of me from the moment I stepped in the building to the moment I left and I left the dealership 100% satisfied. 1/20/18 I came in to trade my 2015 228 and left with my new 2017 320. Brian helped me with all my questions and never once made me feel pressured. He made me feel at ease and actually made my shopping experience pleasurable (as Im no fan of car shopping). Great personality and car knowledge. If you go to BMW Woodlands definitely ask for Brian. Also the GM Neil worked with me and helped me get into the deal I needed. Thanks guys!!

Auto Nation, I wish I could say I?m loving my new truck; however, I haven?t even received my F-150 to start using/driving which I bought 6 days ago (29 Jan 18?). If I may offer some harsh but constructive criticism, perhaps you?ll avoid similar issues/situations in the future with customers: 1. Before I arrived at BMW of The Woodlands, I had already reviewed the used vehicle inventory list and had decided on a specific F-150 Lariat. I checked with a rep to make sure the vehicle was still available, and it was. I made an appointment to see the vehicle and test drove it. My appointment was set for 1500 on Monday the 29th of Jan 18?. Before arriving at the dealership, I contacted USAA and had the loan ready and the truck insured. I test drove the truck and like I thought, I knew I was going to love it. But here is my issue, if I had everything ready (the loan & insurance), why did it still take two hours and a half for me to complete the paperwork?? I can understand if I walked in with nothing, but I had done my research, knew what I wanted and had the loan & insurance settled. Max time I thought I?d be at the dealership was maybe an hour. Not sitting around for 2.5 hours. I highly recommend streamlining your process to get customers in and out especially when they have everything prepared in hand and know exactly what they want. 2. While test driving the truck the check engine light came on. That did not deter me from getting the truck. The rep I was working with said they?d schedule an appointment at the Ford Dealership to get a diagnostic and find out the reason for the check engine light. I was happy and he said he made an appointment for the very next day (30 Jan 18?). I made the mistake assuming the rep I was working with would call me Tuesday afternoon or evening to give me an update on the truck. I didn?t receive any information or an update. I called Tuesday evening around 1900 and left him a voicemail inquiring about the truck. On Wednesday, I sent him an email around noon and did not hear anything back from him until Wednesday evening. He informed me the truck had not been looked at and that it was 3rd in line. I was a little upset because I bought a truck on Monday with the purpose of using it for a house-move I had scheduled on Thursday. He apologized but there was nothing he could do and that it?s not their fault Ford is keeping the truck so long. Correct, it is not his fault, but here is his mistake. I felt like I had to pull teeth to get information from him. He should have been on the phone with Ford finding out when they were going to get to the truck and why the engine light was on. Had I known it was going to take so long, I would have took it in to Ford after I used the truck for the purpose I bought it for. Being that the truck was still in the shop for a simple diagnostic check, I asked the rep for a loaner. He informed me they don?t do loaners. I was so upset with his lack of help, that I told him I would be at his cubicle first thing in the morning to return the truck. He said ok, see you in the morning. After a couple minutes, he called me back and said his Manager would grant me a loaner for one day. I told him that would not work; I needed a loaner while my truck was in the shop. He said he?d call me back. After a few more minutes, he called me back and said he Manager would grant me a loaner while my truck was in the shop. I highly recommend BMW of The Woodlands train their service reps/sales managers to be more proactive and communicate with their customers when they sell a vehicle, yet the vehicle has not been delivered to the customer yet. To this day, my rep has not called me to tell me what?s wrong with the truck. I had to call myself to get a status of the truck and I felt like I had to beg for a loaner.

I bought an ‘Autonation certified’ Jeep this month. It has a faulty part which needs $450 repair. No one knows who to contact to get that reimbursed. No one know who honors that certification. Way to go!

I wasn’t going to write a review on my service experience but since you asked I will oblige. It was horrible, I’m sorta upset that I had to give it one star. I brought my E60 M5 in to have a warning light diagnosed and repaired on Tuesday 1/2/18 and it took until 1/12/18 to diagnose and repair a comfort access issue. They ordered the part incorrectly twice, had no clue what they were doing, repeatedly told me I would get a call back or update with no response. Didn’t follow up on my warranty claim when my SA, Nathan was on his day off, everything was terrible, no redeeming quality, I’m glad I had a warranty but the only reason I went there was because I thought they were the experts, I was completely wrong. I will never have any vehicle serviced here and I would advise going elsewhere.

Everything was great! Brought car in for service and the task was accomplished in the time stated with no added costs above the warranty service.

Had a great experience with Mark Toups through the process of ordering my M2. He always kept me in the loop on where we were and the purchasing process was painless. An absolute professional.

We bought a slightly used vehicle and noticed AC didn’t cool. We really needed to make deal that day due to holiday and travel plans. And it was project to be cold for at least a week or so. Luckily it has been cool for longer. The salesman mike promised it would be taken care of ASAP after the 1st if the year. My wife made apt and went back and wasted the day letting them figure it out. So they patched it with a clamp and said they would have to order the part. Here we are 21 days later and heard nothing from them. When I messaged salesman mike, he says I’m going to have to take to a dealer in Katy or clear lake and let them find out what’s wrong and then they might have part in stock. So I have to waste another day driving an hour away to hope they can figure it out. This salesman will tell you what you want to here and then forget you.

I love BMW of the woodlands.. Hanza.... My service advisor .. whom has taken care of me thru 5 bmw"S... Because of him I drive over 45 miles to have my car serviced.. the staff is professional.. The waiting room is nice.. miss the old coffee machine.. but still good.. Courteous folks all the way.. FIRST class...

I really enjoy my 2018 BMW. M550i. The sales guy was great. What I didn’t appreciate was the finance guy lying to me about how much it was to replace tires and other things just to try and sell me additional warranties. Selling value is one thing but being dishonest just to make a sale is crap.

I took my X6 into the dealership for routine maintenance a few hrs later my SA called that a technician ran my trucks passenger rear side into a pole. I kept my cool and they kept my car for over a month though they gave a loaner, despite the fact that they couldn’t get the repairs done correctly. I asked the dealership manager and her boss for some kind of compensation for the stress and damage they caused they never responded to my calls or email. So now am considering legal action against them. I will not take my vehicle there again. I am beyond unhappy with this dealership and it’s leadership they don’t care about the customers that stand behind the brand once you leave the sales department you are on your own! Thank you for following up with a review request and giving me the opportunity to express my frustrations, and utter dissatisfaction and disappointment with BMW of The Woodlands. Despite the survey and feedback I have given this dealership is still tone deaf to it.

From start to finish we had an exceptional experience at this dealership. I would definitely recommend to anyone in the market for a new vehicle.

Nice parts dept.

A big hats off to Service Advisor Kathrine Zaruba at BMW of the Woodlands. She is the most caring and professional team member. She represents the pinnacle of excellence that the name brand BMW deserve. A job well done.

Can’t get a call returned drove 3 hours to buy a car that was on their website but wasn’t at the dealer it was at a repair shop. So far nothing but the run around. Will update if something changes

BMW of the Woodlands blew me away! The approach to selling vehicles is exceptionally relaxed, and I wasn't pressured at all during the sale. In fact, my salesman, Josh A, alerted me to a potential issue concerning the first BMW I was interested in and made certain my new vehicle suited my needs. Cannot recommend this location enough!

These guys did ok. Fixed my coolant bypass hose, for 410 dollars. But failed to mention the radiator wasn't cleaned out with a pressure washer (which was apparently broken) and had to burn off, and they discovered my stock bumper had attachments for headlight washers that were leaking. I pick up my car, drive it half way home and have to stop. Here i am with billowing coolant from my radiator and water leaking from the headlight hose. So my first thought is they didn't fix the leak and it's doing the same thing it went in for. So i took it back the next day, completely wasted my time for them to tell me the above things were no cause for alarm. At this point I like a complete idiot. They could have communicated those things to me BEFORE I took my car.

Had a very good experience with Chloe while purchasing my first car! She was very attentive, and knowledgeable about the X3s I was looking into. I felt very comfortable talking to her about what I wanted on the car and she helped every step of the way. I was impressed by how quick their process was! Everyone I came into contact with was very helpful and friendly which sometimes is hard to find for a young customer like myself. Only downfall I wish I paid attention to on the used vehicle are the brake pads that will need to be replaced soon. I would recommend this dealership to all family and friends!

Very poor finace guy. Ruined the deal! I’m on call in the morning and stayed late for a lower interest rate that never came close to other offers on Houston and Louisiana. Too much hackneyed! My time is valuable. Otherwise, the salesman was awesome!

Brought a car in on 12/15 due to the instrument cluster not working. We called and asked how long it might take PRIOR to towing the car in. We were told the would get to it and diagnose the problem before the end of the day. Later that day we called to check on the status of the car. We were informed being to another vehicle that was brought in on a tow truck they wouldn’t be able to look at it until the next day. Received a call on 12/16 that they thought the whole instrument cluster would possible need to be changed and were told by Katherine that it would cost around $1000 to replace. We were fine with that, after calling them back to confirm it was going to need to be changed the price jumped over double what she quoted. The cost to change out the instrument cluster became $2367.23. I then decided to take the car elsewhere! Why would someone quote a price that is inaccurate and then require them over double the original price?!? Quote 1: 12/16 @ 10:30 am $1000 to change the entire instrument cluster Quote 2: 12/16 @ 2PM $2367.23 to change to entire instrument cluster

Thank you to everyone that helped me. My advisor was great!

Great service from this dealership. I didn't have any problems

I hate buying cars but honestly this was the best experience i have ever had. James Norrell helped me and my son through the whole day (i ask a lot of questions) and he was patient, very knowledgeable and understanding of our needs. If ever in the market again for a car, i would go here first!! Thanks everyone at BMW The Woodlands, you made our buying experience a great one.

Very good experience with my service advisors Nathan and Steve. Always informative and prompt on response about repairs!

Steve Malone was an excellent advisor. He took care of all my service needs in great time.

Disappointed, slow service and high prices. Advantage of Clear Lake much better.

Long wait to pick up car. Bad service, high prices compared to other Houston dealerships. Treated poorly. Interior of BMW left in dirty condition. Bad service.

Everyone professional and friendly. Remodeling turned out awesome. Tv, coffee's snacks tea just great. I was so nervous by myself doing this but Brian Lowden spent several hours with me two days in a row. Looking at three cars and then going home and picking one but not really the one I wanted. I had three bmws from bmw North Houston in the past. Brian and Steve the manager worked to make it happen and i drove out in the car I truly wanted. I just know Brian was an angel in disguise, do they really have car salesman like him these days. Apparently so at bmw North. He went over all questions and concerns. I was not the least bit nervous when I left. Brian smoothed over every glitch or rock I encountered as did the staff at bmw. Wow what an experience!

Service rep was there early and took care of me before early AM appt time.

Drive 3 hours for the car asked to have it ready and they didn?t .... now still waiting on return calls from dealership for a couple of days

Update 11/17:They are great when they want to sell you a car; the service afterwards is a joke! My experience with this dealership service department has been awful (My SA left)- they never have loaner cars when your car needs services you have to book in advance of a week or more for critical service when you cannot afford to sit at a dealership all day; if BMW is selling all these cars they need to back it up with infrastructure when their cars always needs service; the service desk is a joke my brake fluid needed a top off called last week and was told by the service lady I forgot her name to not worry because the notice i received in the mail was just a periodical reminder; - now I do need the service and will have to wait a whole week to get a loaner for this...this is crazy and BMW is the only dealership that i have experienced this lack of customer focus! Not getting another for sure! Sheila Lynch has been my service advisor ever since I bought my X6 from this dealership last year - she is prompt, efficient, honest and goes above and beyond to make me happy. She is customer focused and I love working with her - she is a star and highly appreciated.

Honza Hajicek was very knowledgeable and provided excellent customer service. I will definitely return to this dealership with Honza as my service advisor.

My technician, Jeff Whittaker, was professional, courteous and gave me an accurate estimate as to how long it would take to get my car back. I was pleased to have a hassle free experience.

didn't seem very interested in updating me why it took 6 days to do a routine front brake job. i had called multiple times, they weren't proactive. acted like they were doing me a favor.

Best sales person ever considerate and most patient. Infact all personel were easy to work with

Pleasant buying experience. Salesman polite and helful

Got the deal done, basically in one day. Eric Bowen, Sales Advisor, showed me two vehicles that met my criteria and we went for a test drive. Steve Lutz, Sales Manage, stopped by to see if I had any additional questions. At the same time, I had some service items taken care of by Dannia Basrawi, Service Advisor, once again, she was very helpful. She recommended that I get my wipers replaced and they were under warranty. We picked up the new car today and at the end of the visit, Courtney Goodson, BMW Genius, taught us about the new features on the vehicle. This was all around a painless and professional experience! We will continue to do business here.

Awesome jobs guys! Antonio’s service and updates on status were superb!

Everyone should purchase or lease a BMW at this wonderful dealership. Customer service is unparalleled. Sales advisors are very knowledgeable and its refreshing to reciprocate with someone who knows more or the same about the product. If you want a client advisor with experience and have a seamless transaction, ask for Mark Toups. You will have the best car buying experience.

Update... the dealership leaves this reply to contact general manager, which I try to do and leave voice mails and still get no response from the general manager at all. This must be some kind of auto response since it don’t even list his name. Another fail from bmw of the woodlands.. Buying experience was great. Afterwards I had an injector fail, I was suppose to have the auto nation warranty, i called my salesman he said I could take it to any auto nation dealership and get my car repaired with no deductible. I called closet auto nation dealership which was Mercedes of Waco and they informed they won't work on it and I need to take it BMW of temple. So I trailered my car there and the service advisor advised that there is no warranty on the car. It took me two weeks of calling BMW of the woodlands to get this fixed, and it turns out they never filed the paper work for the warranty, and I got the run around from everyone. Worst experience I've ever had with a dealership. Then after all this they didn't even offer to pay the $200 deductible I had to pay for having to take it to another dealership.

Car is amazing, and as described - but it took much longer than anticipated to receive it.

The facilities are perfect! Lots of kind and friendly faces. The salesman, Scott Ingram, is not the typical car sales person. We drove the vehicle off the lot with Scott as a friend. I have been in a lot of car dealerships in my life. I was more then surprised at BMW of the Woodlands. My X-5 is perfect! Love the car and the folks who sold it to me.

Done within the timeframe given. Everything done with care and professionalism.

Lisa did i nice service but the only thing we was taking the car and the car didnt start since 8 days ago we havent heard from them im the one who has been calling too see what was going on and 8 days to repair a car too much time soo thats my experience with BMW of the woodlands with this service how recommend this dealer no way the only good thing from the is Lisas service.

This was the best car buying experience we have ever had! Our sales person David Q. was exceptional, knowledgeable and professional. We enjoyed our time with Chang in the finance department. These two guys made the purchasing process very enjoyable. Would certainly recommend this dealership and David to anyone looking to buy a car. He knows BMW cars and was very helpful as we considered other vehicles as well.

I went in for the first time ever a couple months ago and got an oil change. Everyone was very nice at first and a lady whose name I forgot helped me. Everything was going well and then it came time to pay. She explained to me that there was some maintenance work that needed to be done but said basically don't worry about it and when she told me the price for the oil change she acted like I would find it high or unreasonable which I did not. If I wanted to save money I would go to a Jiffy Lube but since I love my car I'd rather not have the engine blow up so I go to BMW. Overall I just feel because I'm younger 28 and I dress younger, I felt she thought I didn't have a good income and the extra maintenance and oil change might be at the top or beyond what I could afford. It offended me and and left me not wanting to ever come back. Sad part is I'm a business owner and could have easily afforded the maintenance but I put it off so I didn't have to have it done at that location because of the way I was treated. You think she would have known the oldest lesson the book, don't judge it a book by its cover.

The team was on point up through the moment I signed the contract. After that, they were about half on point until I posted a 5 star review. Since then I've been ignored as my emails take weeks to be responded to, if ever at all, and the part I was promised has yet to be delivered. I am reducing my rating of 5 stars to 1 due to this. If you want to feel good until you buy a car, go here. If you want a sales team that has your back after your purchase is completed, go somewhere else.

Had an appt for service. Waited one hour and was told they ran out of part, couldn't do warranty repair.

Service manager Katherine Dooling was terrific! She handled all my service requests and provided extra service that was needed, but I had not identified.

Super friendly atmosphere and my sales person, Eric Bowen, was great. Super friendly and personable and overall a great experience. Super happy to be part of the team �

I had scheduled an appt for a repair with a loaner car. When I got there, they were out but Jeff figured out how to take care of me as a great service advisor. The repair was promptly done. He is the reason I go there - someone that isn't wet behind the ears.

Service person was wonderful! Very helpful, nice, great conversation all up to the negotiation (Not) of the price! Felt like since money was guaranteed the price could have been work out. Instead they wanted me to finance with them to get the amount I was short. But over the Ppl was nice 👍🏽 As for as customer service

After trying to get the air bag recall done for over a year at the Dealership in League City I was very pleased to only make one call to BMW of the Woodlands to make an appointment. No issues getting the recall completed. Thank you Jeff for taking good care of me and thank you Bob for the ride to and from the mall!

The salesman, Steve, was extremely knowledgeable about the vehicle as well as very accommodating to our needs. The finance manager was easygoing and helpful. Overall we were treated well!

Service advisor Nathan Lombardi is top notch. He listens well, is empathetic and provides great personal service like no other advisor I have dealt with. BMW of the Woodlands is very lucky to have him. He personifies BMW excellence! The brand new facility also is a plus.

Friendly, professional staff. Outstanding service.

This low rating is based on a combination of factors that went into this visit. First of which was that the service was a waists of time as they stated the break pads aren’t low enough I’ll need to bring the car back again. There were only recommendations for items that were not covered by maintenance. Second, they told me my car was ready, when I showed up to pick it up they left me standing there for 30 minutes while they quickly tried to get it washed. Lastly, after 30 minutes of waiting, I left without the car out of frustration, thinking at some point, these people will realize I am no longer here. It is now 3 days later and I haven’t heard a word from them. They might have a fancy new service department, but the experience is a let down. This will be the last bmw I own.

Chloe Greer is excellent to work with and the best part of the entire experience. I would definitely seek her out for help in the future.

**Update to my previous review** I did receive the 'report' after I asked a second time to which I received an invoice with a tiny little portion towards the bottom stating 'customer waived' etc etc. and no real details as to what they found and what needed work. I took my car to a reputable Advanced Auto Care nearby and asked them to take a look because one of the repairs that were suggested was an $1800 oil pan gasket replacement because of leaking oil. They cleaned the bottom of the car, put dye in with the oil and told me to return a week later. One week later they took my car and did a thorough look and came back and told me not a spot of oil...interesting since there aren't oil stains in my garage either - but hey BMW wanted $1800 to repair the leak. This is just confirmation this BMW service department are ripping customers off. Unbelievable. Con me once, shame on you... Not conning me twice. ** This is a review for the Service department only - My first visit over a year ago was for an oil change. I was talked into paying for an inspection which resulted in an ambiguous phone call with over $4,000 of repairs, despite car not showing any signs of issues..whatsoever. I opted out of about $2500 worth and found out the ~$1500 I spent was well over double that of any other mechanic I spoke to. I also said that accepting these repairs were contingent on providing me photos of evidence of the issue, which was agreed upon (oil leaking into coolant)...I was never supplied the photos and when I asked I got a response that was 'Oh sorry we never received them' - pretty convenient after I handed over my money. I was also billed around $200 more than the cost I was provided, taxes in, but I fought that and was reimbursed thankfully. My second visit this year for a free multi-point inspection and car wash resulted in being talked into a $180 inspection. I wasn't entirely sure what this was for, but given my car had a notice for an overdue inspection I obliged - with the expectation this inspection would give me a report so I could review it and make an informed decision on what work was needed and what could wait. I received another ambiguous phone call stating repairs needed in the $4,000 range..again.. I provided my email and asked for a report to be sent - I was instead sent a text message by Katherine Dooling with a photo of an invoice with a couple scribbles and costs beside them. I did some quick research and, again, found mechanics that could do the same work for less than half the cost. I understand and expect BMW to cost more, but the costs aren't even remotely competitive and the service reps don't instill any faith in their competence or honesty to make that cost worth it. You'd expect from a high end BMW shop that you've spent thousands of dollars at that there'd be a high level of professionalism. Instead, I've left twice feeling conned.

Our experience with BMW of the woodlands was great! David Quintanilla was so helpful through the whole process. We were trying to get a difficult to obtain vehicle. Other dealers could not deliver. He got us a build slot right away. We were so happy! Everything went well, and the vehicle was delivered on Wednesday. It's fantastic!

Speedy. Complete. Professional. Friendly.

A great place to buy a car and to get a car serviced. They're professional, they care about their customers, and they'll make you feel like family. Quality products and service delivered by a first class team.

I have found the car on their website. Two phone calls and two emails after, we have a deal! And then they have waited after hours for me to go there, check the car and do the paper work. Very nice people, easy negotiations, competitive prices.

Sheila is my service advisor and she always makes sure everything is great. I really appreciate her attention to detail and interest in making sure that everything is handled.

My service adviser, Jeff Whittaker, was incredibly friendly and helpful. He is the best BMW service adviser I have ever had.

Though we got off to a bumpy start BMW of the woodlands did a great job getting me the car I wanted! Josh A was great to work with. I love my car and would trust recommending the dealership in the future.

Great new facility. Excellent customer service. Thank you

The buying process was a positive one. The teams was attentive from the minute of entering the door to driving off with the newish car(2015). The after the leaving the dealership is where I have a problem with. Discovered that one of the fob did not work, and have tried to reach the salesman to see if this can be fix. Unfortunately for me, the minute I left the dealership, the salesman didn't even know us when trying to reach him by phone or email. I am now stuck with getting a new fob from another dealership that will cost me $460 plus tax if I am to pursue this route. It took two full days of trying to reach the salesman to get a generic reply of he will try to look into it. If I know this is the type of attentive service I'm getting, I would not have purchased my car here. It took another complaint to the AutoNation site to get the salesman to call my wife to see what are the options available. This should not even have to go this far in my opinion, but I guess that is the nature of the business to try to reach the numbers for that fat bonus at the end of the month. Update 8/18/2017 9:30AM: The general manager decided it is in his best interest to call my wife to ask me to remove this negative review so no one else can read. Considering this has been our real life experience with this dealership, I find it hard to remove since the service have not been render. I will update my experience or remove if and when my issue is resolved. Update 8/18/2017 1:00PM: After losing two hours of work waiting at the dealership, we finally got the second working fob. While I do appreciate the effort made to correct the situation, I am saddened and discouraged the way the whole situation played out. It does not inspire confidence in making future purchases.

We had a great buying experience with BMW of The Woodlands! Highly recommend working with Eric Bowen!

I have been a customer since 2009. They take care of me AND my car.

Javier Castillo is amazing. He is so knowledgeable about all the features BMW has to offer (which helped us make our decision). He is kind and courteous and never made us feel pressured or uncomfortable which is the first time we have experienced this when shopping for a vehicle. He went above and beyond to help us make our decision and truly made this a memorable and pleasurable experience. We love our new car! Thank you!

Always the worst service. The wait times are ridiculous and they are never what the advisor estimates. I sat for over 2.5hrs just for an oil change. Never again.

Donia and David have always went above and beyond to help me with all service issues. Extremely satisfied.

RECENTLY ORDER AN OIL CHANGE AND SERVICE FOR MY 328i. DISCOVERED FLUIDS WERE NOT SERVICED. RADIATOR COOLANT WAS NOT SERVICED! WONDER WHAT ELSE WAS NOT ACCOMPLISHED! YET I PAID $170+ FOR THIS SERVICE?????

Brought my vehicle in to have it serviced. Coordinated my appointment with Sheila Lynch. She always takes care of our needs in a very professional manner. She is a fabulous employee and a tremendous asset to the company.

The best Dealership I have dealt with if you value Service & Personnel.

1. Tire rotation $81 ? 2. Wife told recently bought X1 SUDDENLY needed a front alignment? Car does not pull or wobble!! 3. Told the evidence was a tire wear pattern, yet it was the MIDDLE tread wearing on the BACK RIGHT tire which had that moment been rotated to front. That is a blatant false gimmick. 4. Run Flat Good year wearing and wanted $370 for one new tire...crazy marketing

I am greatly dissappointed with the wear on my run flat Continental tires. I was told that I needed to replace both rear tires after less than 15000 miles. I chose to replace them with your dealership at approximately $200 more than Tire rack prices. I did this for the convenience. I have an extemely busy schedule and little time to deal with auto issues. I have been doing research and consulting with people about tire wear. I texted and emailed my advisor Katherine Dooling to get a copy of my alignment specifications. She replied that she would email it. I have not seen it yet. I will call your dealership again on Wednesday when I get back into the country. This massive tire expense is a concern as I near retirement. I was planning on upgrading to a new BMW before I retire but now I am considering an Audi. The response time for my request for information about the alignment of my car is disappointing. Katherine has not been very helpful about this tire issue. My last service visit, I replaced all 4 tires and I complained to her then about the low mileage. At that time she should have advised me to rotate the new tires every 8000 miles. Instead, she told me after the rear tires were worn that I should have rotated them every 8000 miles. Why did she not reccomend that at my previous service visit? This is very disappointing. She told me that I am lucky because I can rotate my tires, that some cars have different size tires. Why didn't she suggest this at my last visit? Sherry Fox

We are driving our 7th or 8th BMW and most of those were bought from BMW of The Woodlands. They are like family to us, we would not buy a BMW from anyone else. Thanks for all the great years of service

Bought a car recently. No presssreand no hassle. Joshua made us feel at home

Always fast service, courteous treatment, knowledgeable representative (Kathrine Dooling) and honest assessment of problem. Entire service center treats you like family highly recommend.

Great reception. Smooth test drive. Knowledgeable salesman. Negotiations were prompt, no hassle, good price. I bought it on the spot. Something I never do. I have been buying autos for many years and am a hard negotiator. Usually takes days of negotiation. Not in this case. Love my new 750i.

Edit: It appears that BMW lost some of their best service advisors (except for Jeff, thankfully) and replaced them with people who are far less competent and only care about trying to sell you on more service than you REALLY need. The service manager is rude and doesn't seem to care. Not sure if they just feel like any complaint is an effort to get something for free, but that's definitely not the case. I just want to actually receive the service I had scheduled in a timely manner. --- I've been here several times for scheduled maintenance on both of my BMWs & I love it! It doesn't matter if you have a 1-series or an i8, they treat everyone with the same exceptional care and kindness. I also purchased one of my two from this location and I honestly regret going anywhere else, because the quality & customer service at BMW in The Woodlands is WAY better than anywhere else I've been! They always have drinks and treats available, the wait is reasonable and the seats are nice and comfortable. The maintenance advisors here are all wonderful and very helpful! I highly recommend this dealership!

Jeff and his team are amazing, from start to finish top notch service.

I came here because of a friend recommendation, I have to say that the attention that my wife, kids and myself received was awesome. Javier Castello understood exactly what we needed and expected to obtain and provided us with a great deal. Congratulations for a great job !

I came here because of a friend recommendation, I have to say that the attention that my wife, kids and myself received was awesome. Javier Castello understood exactly what we needed and expected to obtain and provided us with a great deal. Congratulations for a great job !

Not much to chose from

Steve did a great job for us. We appreciated his candor and guidance.

went in to dealership to replace an airbag recall. I told them I also had a clicking noise in the front end. I was told wheel bearings bad, control arms bent r/s, tires wear bad, struts worn out in front, and a lot more, Cost would be over 1000.00 for repairs plus extras. I have new tires on front and rears are at 4/32. bearings on the wheels were checked and are in good shape. Struts are a little worn, will replace them. Nothing was found bent or loose. Noise was a piece of plastic flapping in the wind which was repaired , noise gone. I don't mind paying for repairs if they are needed but to replace stuff for the money, I don't think so.. Very unhappy with the service.

The Shop serviced my Car and delivered it to me without the Right Front Grill. Service Advisor showed little interest in resolving the issue. Still not resolved and likely never will be.

We had excellent service at this dealership. Our salesperson Stevie was very attentive, answered all of our questions and was quick to return phone calls after our visits to the dealership. She made sure that our BMW experience was the best, and we look forward to getting to know our car and this dealership better!

Javier made my car buying experience pleasant and easy. I got the car I wanted at the price I wanted. It was hassle free. I highly recommend the Woodlands BMW location.

Javier was such an awesome salesman. I knew what I was looking for and done my homework before I arrived. He took me straight to the car I was interested in and gave me the keys to test drive it. He was professional, friendly and knowledgeable and most importantly, not pushy. It was a no haggle deal. I walked away with the exact car I wanted at the price it listed at a low interest rate. I highly recommend Javier and the staff at BMW of The Woodlands/ Autonation.

Great experience with Sheila in service at BMW. She's patient and kind in explaining features of my car. She is conscious of repairs/maintenance and the expense and timing of when they need to be performed. It's nice to feel like your service advisor is on your side!

I had a less than pleasant experience at a different BMW dealership. I went to BMW of the Woodlands because they had a car that I wanted. I worked with Mike and he made the process seamless and even fun.

Convenient location. Nice people with good services. Mainly it is the good vehicle. We have been driving BMW cars. We are pleased!

Had an extended stay while waiting for maintenance and it would have been a 5 star rating except they are still in the temporary building. Once they open the new dealership I hope they have a few more things in the customer lounge that would make it, for those that choose to wait while maintenance is done, a more pleasant one.

Great service adviser experience with Steven Malone after been visiting many other dealers I have finally find the one I will comeback to . Understand Technician George did a terrific job!!

Not impressed with help from the person who was supposed to help me. He was attentive at first but when I came to pick my car up he hardly had the time for me. He did the paperwork, took my money and handed me my keys. I went out the door and couldn't find my car. The guys in red shirts were not helpful either. Found my car in parking lot and left very dissatisfied in the treatment. I will take my business elsewhere from now on. Shame on you BMW Woodlands!!!

I took my car in for a shaking issue and Hajicek, my service advisor was very attentive and determined what the issue was and actually found other issues and took care of them all and had my car back to me by 5:30 the same day!!! He is always very responsive that is why I drive a BMW!!!

Awesome service from Katherine Dooling. Professional, courteous, and prompt.

Terrible service terrible building

Purchased this car online. Never done that before. Stevie made this the easiest car buying experience ever. Had lots of questions and she returned emails and phone calls very promptly. Answered all my questions and concerns to my satisfaction. This is my 9th BMW and by far the easiest purchase. I am from Bossier City, La., and when I got to the dealership, the car was everything Stevie told me it was. Finance department was not pushy at all. Gave me options, and let me decide. Not high pressure for back end products at all. I appreciated that very much.

Excellent

Perfect customer service from Dannia Basrawi! I would rethis to any busy person who wants to have a stress free repair.

Worst most bizarre experience ever at a car dealership. Went to BMW Woodlands today to take a look at an X1 and due to the construction we were a little confused where to go for sales. First we walked into the service department area and we were just standing there wondering why no one offered to help us. Finally we figured out we were in the wrong place so we found sales on our own and we were greeted by a man sitting outside. From there we told him we came to look at an X1 and he said he didn't think they had any? A few minutes later he came back and said he found some to show us. So we went over to the car and he didn't have a key to let us inside. So we stood there waiting for him to come back with the key. I got into the car, looking around a bit and that was that. Never offered to take us on a test drive, never told us anything about the car, never asked us if we wanted to discuss details about the pricing. Nothing. So we left. If this is the type of service you get at BMW then I will take my money elsewhere.

Great customer service great people skills pricey but if they make a mistake they will fix it and put you in a nice loaner car

Great customer service but the car did not cooperate the check engine light came on as soon as I left the dealership also a donation was made to a charity I did not notice till after I paid my invoice.

BMW of the Woodlands always provides outstanding customer service

Tried to up-sell nearly $2,000 of repairs to'serious issues' they 'found' during a visit for a recall.

Took over 2 hours and 35 minutes to get an oil change and then they had a hard time locating my car. The coffee machine was broken, furniture in waiting area uncomfortable. Service personnel aloof and no one knew what was going on. I'm just not impressed and haven't been with BMW Woodlands for service or even purchasing a vehicle. I love their sales guys but their post purchase support needs help. The other BMW dealerships have given me better service and deals in town.

very nice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BMW of the Woodlands has provided me excellent service for over 10 years. This is my 3rd vehicle that I have purchased/leased from this dealership and the reason is the excellent service department.

Terrible communication, responsiveness and service. After 2 days decided to go pick my car up and spend 10 minutes fixing issue myself.

Exceptional service! The entire staff was great, friendly and very professional!

Scheduled appointment was met with a smiling face and prompt service and diagnosis. Additional work was performed within the timeframe allowed and Katherine put me in a loaner car so I could continue my day without interruption. She was great about follow up and information about the repair. Simple and easy paperwork to complete at the end to polish off a good experience.

Horrible customer service. Had an appointment for service to my car and when dropping it off I had to wait for my advisor which I did not have time for. Then when arriving back I was dropped off and had to wait a hour because the advisor was busy and no one could help me. I haven't ate lunch waiting for my car it's already 3pm. I will never come back to this location.

Another fantastic buying experience at BMW of Houston North, why? Mark Toups! I have known Mark for well over 20 years and have bought cars every few years from him since. Mark's expertise and car side manner is the best in the business. If I go elsewhere to look, I always end up back at Mark's desk! Mark is surrounded with very competent coworkers -- net/net the car buying and servicing experience I receive at BMW of Houston North is outstanding.

Always outstanding service and very accommodating.

I recently purchased a 2007 Bentley gtc from BMW of the woodlands. Jarrett and Javier were the salesmen involved. I live in another state and traveling was impossible due to my job demands. I had heard about buying cars online but was very skeptical about doing that. Jarrett and Javier explained everything in detail and made me feel comfortable so I took the chance site unseen never touched the car, never heard the car, never drove the car I went strictly by there word. When the car arrived it looked brand spanking new. I took it to my mechanic they looked throught it with a fine tooth comb and gave it a 10 star rating. Also the car was certified and still had some warranty Jarrett and Javier are the Best !!!! They are truly 10 star salesmen

I recently purchased 2007 Bentley convertible from BMW of the Woodlands. Jarrett and Javier the salesmen involved. I Live in another state and traveling back-and-forth was impossible for me due to my job demands.I had heard that you could bring a car over the i I had heard that you could buy a car over the covenant internet, but I was very skeptical. Jarrett and Javier Took out time and explain everything in detail to detail they really made me feel comfortable so I took the chance site unseen. Never touch the car, never heard the car, never drove the car only pictures and strictly by in the world. And strictly by in the world When the car arrives it looked brand spanking new. I took it to my mechanics they looked all through it in it, around it, under it, with a fine tooth comb and gave the car 10 star rating on top of all that the car was certified and still had warranty left on it. Jarrett and Javier are the Best!!!! 10 star salesmen.

BMW The Woodlands has always been my "go-to" place for my car needs; however, I have had two particularly bad experiences. My first was already addressed, so I will speak on the most recent. My car is a 2012 so my manufacturer warranty has expired; however, I have the extended warranty so I get the issues with dealing with those people. But I ordered a new key and requested to have it arrive and programmed while my car was already in house. So, I pick up my car after the bad luck with my extended warranty guys and I noticed that the $322 key + $95 programming fee, that I ordered, was TWO DIFFERENT COLORS! Now, one would expect that after paying that kind of money, the key would at least match. My original car key is tan (Modern 3) and the key was black with a tan key cut insert! As soon as I noticed, I walked back into the dealer and asked...went to the parts guy and both the service adviser and parts guy said they had never seen anything like it (two different colors). I know I sound petty, but after the cost of the key, I should not have to "settle" for a mismatched key. Anyways, they both just looked at me, then looked at the key, then looked at me again. Nothing. So, I said..."well, okay, I guess that's it", and I walked away. As I walked out with the adviser, he apologized and said that he had never seen anything like that before. At this point, I surrendered and raised my arms and said, "don't worry about it" and I left. The adviser called me back the next day to explain that he would not give up and find what went wrong. That was almost a month ago. I can only assume it was to prevent a negative survey. I am clueless, but I do know that customer service is number one. I was not rude, I just questioned why I got a "jacked up key" especially for that much money...and I never got an explanation at all. Just tell me something. Well, as you all know the BMW The Woodlands dealership is under construction. Let me just say that I had a nail in my tire after this most recent visit and it had to be patched. During a previous service visit, it was a screw stuck in my tire. So, I guess I was the one that got screwed this time. Perhaps, it's time to trade-in my beautiful Bimmer...I will miss her. Thank you for reading! :)

Terrible, giving the run around been calling since Saturday to speak to service advisor Nathan and left message no response. He was also suppose to get me info never got it. Lady answering the phone for customer service today, I think she said Kati not very helpful. Left message for two managers no call back. Was just told I did not need sticker for window for registration/inspection sticker. That's not true you do need it. Go to another location if possible. Use to get good service last two times I went I was turned away first time never had that happen. Just going down hill. May13, just called to confirm I will be able to get my rental and once again I got the run around and could not speak to a manager. My service advisor Shelia is not there so no one to help me. Left message with manager no call back. Rude service from Tavia once again. Will not be back.

They said the part they ordered was not there. So they re-ordered.

My service advisor, Katherine Dooling, is a true professional. She is very knowledgeable, courteous and conscientious. A great representative for the dealership.

Katherine is great! I have been very satisfied with all that she does for my car.

After some horrible service at BMW Of Houston North, I decided to call and make a service appointment at BMW woodlands this time. I was very impressed With Katherine whom helped me setup an appointment for my vehicles service. The appointment was set for next Friday, which wasn't the most convenient but it was the soonest they had a loaner vehicle to go with..Katherine called me back moments later and she had brought my troubles up to her management and she was able to move my appointment up to tomorrow with a an approved loaner vehicle..Needless to say, I'm ecstatic with her service and I had to write this review.. thank you Katherine..

Happy with service and communication provided by service tech

I am comfortable having my car taken care at your dealership for good customer service and quality repairs.

Excellent as always--appointment setting and quickness of the service. Will return when next service needed.

Sheila did a fantastic job of getting us in and out with our repairs.

My experience was much more than I had expected. Very eager to help make sure the car buying process was pain free

Above and beyond is what they do!! Had to go back and buy a second car cause the experience was unbelievable!! Eric Bowen was my advisor for both sales well done Eric!

Bought the 528! from Momentum. Warranty expires 4/2017. Took it to independent NH Beemer for total vehicle checkout. My issue was my phone would not charge. Made the appt. at North Houston BMW, Katherine Dooling was service rep. She told me they would check out the charger issue, Then I gave her the NH Beemer 'to-do" list, Katherine was amazing - took care of the charger issue, the 'to-do; list and a whole lot more. My 2011 runs like brand new. Also helped with a rebate the other dealership made no mention of. Was also given a 2017 320 demo to get to work and home while they worked on my 528i. For a service call it was as convenient and effective as possible.,

DONT TRUST THESE CON ARTISTS! I was in the market to buy an M2 and I've been looking at every dealership in Houston, Austin, and San Antonio. I was placed on a waitlist for at least 4 of these locations (between 6 months to a year). Then BMW Woodlands calls saying they have 4 allocations and can get me a new M2 in 6 weeks! I gave them my build, my driver's license and, insurance information. I ASKED THEM IF THEY NEEDED ANYTHING ELSE: they replied "no we'll place the order soon." A few days passed by, "oh sorry my Boss isn't in this week, I'll place the order tomorrow." A week went by, "I haven't placed your order yet, BUT we just got a new M2 today! The buyer backed out and its up for grabs!" I decided to go to the dealership the next day (45 min drive from where I live) and test drove it, it was great. Then it was time to deal. This car had some functions I didn't like or want like the M Driver's package (driving training course for $2500...). I said I didn't want to pay for a car that had something I don't want. Instead of saying "ok, we'll place your custom order in and sell this car to someone else" they kept trying to persuade me to get this car now, how it's so rare and great, I'll lose out if I don't get this NOW. I said "that's fine, I have my allocation that you promised me and I'd rather wait 6 weeks for something I want and not overpay for something I don't." My salesman then says "well, you don't have that allocation anymore, someone else got it. "EXCUSE ME?! why did you give up my allocation?!" "Well you didn't give me your insurance CARD and we never agreed on price, BLAH BLAH BLAH." So they pretty much took away my back up option and are trying to convince me to buy the one on the lot. I wanted $2500 off discount since I didn't want the M Package, they said "Hey, we'll give you $2500 in SAVINGS for all these additional services (windshield, tire/wheels, extended warranty, etc)." But to get those $2500 in savings, I needed to spend almost $8000 in stuff I didn't want. A few days later I went to BMW Momentum as I knew the Sales Manager there. He showed me the NATIONAL ALLOCATION list for M2s and Woodlands only had 1 allocation which was filled 2 MONTH AGO. This proved to me that this salesman was a liar and even if I got $5000 off this car, I wouldn't have gone home happy. I wasted my time driving back and forth, got stressed out, even left a message for the manager to call back but of course no response. After the whole ordeal I decided to go to BMW West and bought a brand new M3. Even though it costed more, it was what I wanted and I didn't feel cheated out of anything. If you shop here, be wary of their manipulation tactics and shady dealings.

My sales representative, Mark Toups has taken excellent care of me for the last 25 years and counting!

Jared went above and beyond with providing us with excellent service.

We had a wonderful BMW dealer in Newton, NJ but didn't know if it would ever be just as good an experience here in The Woodlands, Texas. They out did themselves and we are thrilled. The place is under construction and it's a bit chaotic--but don't let that deter you! Excellent experierence.

Car repair not completed on time. They had many problems in fixing service issue. But poor review is mostly from the lack of communication from the service person at BMW. Not returning calls and not being there when I dropped off car and I had a scheduled appointment and then to add to it when I went to pick up car I sat for another 30 minutes while she helped other customers who came after me before she assisted me.

Great experience, friendly, nice and good customer service.

Service customer Facilities in temp location while new building constructed - kind of rinks dink.

David Q did a great job for us. Really went the extra mile to find the perfect car for us. Thanks a million

Knowledgeable and very accommodating - the sales, finance and office staff were all extremely friendly and helpful.

Nice location. Takes a little long for scheduled service appointments, especially oil changes

I just had my car serviced by BMW North TX in the Woodlands after 17 yrs of service with BMW Dallas and they are by far the best!!! Dannia was incredibly kind and was very helpful!! I am so impressed with the service!! Five stars isn't enough!! Cristie Darnell Montgomery TX

My whole process getting my new BMW 320i was a complete joy! I booked my appointment online for a test drive on Saturday and by Monday morning my var was ready! They were spot on in absolutely everything! Their kindness, understanding what a wanted and advising was awesome. They have a 'no push policy' in place. They just assist you and they are completely transparent over the pricing negotiation. I highly recommend this dealer. They called me after to know how I was getting on with my car and they still blowing me away with their customer service! What a great choice! I could not asked gor a better dealer :)

Hassle free! Shane and John did everything possible to earn our busy. I look forward to buying and referring others customers to this dealership.

Our family has 2 BMW's. We take are cars to BMW of Houston North in The Woodlands. Why? The service is excellent. The wait time in getting your car back is short. A loaner car is always provided. But, the real reason is that, when you walk into the service department if feels comfortable. From the Valets that greet you by name, to our Service Advisor, it is a friendly place. I have been taking my vehicles to BMW of Houston North in The Woodlands since 2007. I just got my X3 back on Friday. Another great experience. Thank you.

I have been having my 2013 BMW x5 SVC work done at BMW of Woodlands, my Svc advisor has been Jeff Whitaker he has been the best svc advisor i have ever worked with. Jeff goes above and beyond just being a svc advisor, he is a great guy and knows BMW's and how they work....I would recommend you ask for Jeff next time you go into the svc dept at BMW of woodlands...

This was a recall that took years to be resolved. Finally.

Took my BMW in to have air conditioner checked, check engine light diagnosed, safety inspection, and oil change. After 5 days of hearing nothing from BMW of Houston North in the Woodlands, I started making phone calls to find out the status. Three phone calls and 6 hours later I was finally able to get a status. By that time I was so upset with the dealership that I promptly extracted my car from the dealer (took another 2 hours). Over 5 days they had performed the diagnostic checks, but nothing else. I recently moved from Austin where the BMW dealership treated you with respect and acted like they are interested in your business. This Woodlands dealership was a disappointment. You have other options to have your BMW serviced. Recommend you use them.

Although I live in Houston I drive to the Woodlands to have my car serviced. Honza Hajick has been my service advisor for more than ten years and he is the best. I have owned 9 BMWs and would not go anywhere else.

Cars are expensive to maintain but you can't beat the service and attention!

Was going to have to spend $$$ to fix a 2013 X3. Thanks to Stevie, Steven and Stacy, we were able to get into a 2017. Thanks!

Getting in and out of the dealership is a little messy due to the ongoing construction but the service is top notch. Service advisor (Honza) was simply awesome.

My salesperson, Mark Toups, listened to what I wanted in a new car and to what I thought would be the best model for me. Then he did some research into their existing new car inventory and found one that was a much better fit for me than the one I thought I wanted. I am so pleased with my purchase and have much gratitude for his insight that my car goals could be better matched than what my own judgment would have suggested. And, the negotiation on price was painless. I felt BMW of The Woodlands offered me a very fair trade in value and a very fair price on the new car. He's now checked in twice to make sure I'm continuing to have a good experience with my new BMW, and it's clear he's here to help me get reoriented as the next few weeks go on. Mark Toups deserves an A++++! One of the main reasons I went back to BMW of The Woodlands is because of the great service experience I have had over the past 17 years. Before buying this new car last weekend, I checked into other similiarly sized SUV's, and the experience with sales people and service people was daunting. I'm very glad to be back to a dealership that I can trust and rely on! Working through the financial arrangements was a snap. The Finance person was so familiar with all that was needed and was great at explaining terms I didn't understand. Again, a painless experience.

From the minute we walked up Dennis was absolutely awesome! He answered all of our questions and was a lot of fun going back and forth with! Thanks for a great experience Dennis!

The absolute best buying experience ever! Shane Dupuis was very professional and helpful. I would definitely recommend him to any prospective buyer. My husband and I were very impressed with the dealership and look forward to a continuing relationship with BMW of the Woodlands.

Great service in a timely and professional manner. Katherine Dooling was wonderful and thoroughly explained everything that was completed. She made sure my car was perfect before I picked it up.

DO NOT BUY FROM THIS DEALER! The worse car experience I've had in my entire life. Purchased a "Certified" BMW 2012 X6with roughly 40K miles two years ago. We have had to bring it in nearly every month or more since we have owned it. This car has been a problem for BMW for several years and I believe the should of never sold it to us. Even though it has a warranty...it is no fun having to deal issue after issue after issue. They had to put in a NEW engine at one point. To me I would of taken that money and used it to buy another car. But of course the dealership makes money on this. They don't care about you! Go somewhere else to buy a car. At this point I will continue to write reviews every time I have to bring it in! I'm done. Second time in one week that the car will not start after buying a $500 battery. Then I have to pay 50 deductible each time I bring it in even though their bad service department can't fix the problem. Can you tell I'm upset? Yes avoid the headache and buy a Honda Accord or Lexus. And do not buy from BMW North.

The service was done correctly, the car was cleaned, and the rep was professional, however, a little disappointed that I had to wait 2 1/2 hours when I was the first appointment of the day and the order was a tire balance.

Very quick and painless buying process. We were in and out of there in about an hour. Great car at a great price. I bit far from our house, but very much worth the drive.

Love the professionalism. Dannia Basrawi in the service department was very helpful she was very attentive and made sure everything was complete. When it's time for my car service again I will make that extra drive again. Thanks again

I will start by saying I am like most and HATE the car buying process and the games most dealerships play. On a rainy Friday afternoon I drove onto the lot at the BMW -Woodlands and walked in and was introduced to salesman Jared Jones. I showed him the car I had seen online and was expecting the "Oh we just sold that one" comment when he responded that it and several more in the same price range and equipment level were on the lot. Since it was raining off and on he offered to bring cars up to building for test drives so we didn't need to be out in the rain. In the end.... No Games... straight forward pricing and a GREAT 528 for a GREAT price. Would use dealership and Jared Jones again for my next vehicle TO BE FAIR... the low rating on the facilities is due to the construction of their new building, currently operating out of portable buildings

My buying process was awesome!! Stevie was very polite and knowledgeable about my chosen BMW. Financing was quick!! Stacy was great and made me feel comfortable closing out the paper work process!!

Excellent service, as always, with Jeffrey Whitaker!

Convenient location for people living in this area. Sheila is always my go-to service consultant who you can trust and enjoy working with!

Salesman found exactly the car I was looking for. I am very happy.

Nathan (service advisor) did a great job keeping me informed, delivered when promised.

found the Touareg we wanted on the internet and drove to the Woodlands to see it. Drove back in a new(used) car with the good feeling of a pleasant experience. Nice people, not too much fuss and a nice car fitting our needs. Hope the new building will be done on time

Great Scheduled Maintenance Service as always. My 4 series is by far my favorite BMW of the ones I've had. Thanks Matt Chatmann.

Every time my husband and I come in for service we are not disappointed. Katherine always exceeds expectations and is just such a lively person to work with. She works so hard and calls you back when she says she will! 😁

BMW of the Woodlands always goes out of their way to ensure great customer service. Sheila is outstanding to work with and always goes out of her way to support her customers

I ALWAYS have an excellent experience with BMW of The Woodlands. Katherine is assigned to my husband and I. She always has a smile on her face, cares about her customers, and makes things easy for us to deal with. I cannot express how grateful we are to have her helping us. I recommend doing business here. Whether it's buying a new car, or having a current one serviced, you won't be disappointed.

I love BMW! The Woodlands service is Top notch and accommodating.

Worked with Service Advisor, Kyle Galindo at BMW of The Woodlands and couldn't be more pleased. I needed new tires and ended up getting a great deal on a set of 4 new ones paying what I would have (or potentially less) than with an outside tire discounter. Service was great all the way around from the pleasant ride they provided back to my office, having my car cleaned when I picked it up and even parked pointed in the direction I was leaving the dealership! The only drawback is the facilities are under construction right now so it is a bit tight on space.

Both sales and finance staff were readily available to answer any questions both during and after my purchase. Always friendly and helpful.

Facilities are in process of being expanded so currently facilities (sales office) is limited. However, this should never deter one from buying one of the best brands available.

This is my first new BMW purchase experience. I appreciated the patience Stevie had and for someone so young, she knew her BMWs! I liked the no haggle price on trade and purchase. The only reason for the 4 stars was because we had to wait over 3 hours to get into financing. We were told once we got to financing that 2 people had gone home ill. Would have been nice to know what happened earlier so we could have scheduled to return to complete the deal.

BMW customer service is always superb. The only reason I am not giving 5 stars is there seems to be a break down with the concept of each customer being assigned a specific technician because that technician can't always be available and they have totally done away with a receptionist to greet and manage the flow of people coming in the door. Please bring back a receptionist so that the technicians can concentrate on their jobs.

I can't say enough about Kyle Galindo and the service guys at BMW The Woodlands. These guys are pros! Kyle takes care of every detail every time. I highly recommend them to anyone needing service on their BMW.

I say enough about Kyle Galindo and the crew at The Woodlands BMW service department. They have done an outstanding job every time I've needed them. The communication is excellent and their attention to detail is top notch!

The reasoning for the change in my review is going to be explained in my review below: My Car was purchased back in November and about three weeks later it started making a rattling noise in the HUD. They have had my car pretty much every day since then, except the few times they said it was fixed and given it back. I have left several messages for Carla but no phone call back. Steve my service adviser would call me every time and tell me oh well the technician found this an that and lead to possibility being your car was wrecked! I mean I have several VM with him saying this. Mind you my car has never been wrecked he always misspoke from what the Technician told him. I know this because my husband even called and talked to the technician. Can you imagine how upsetting this would be to get that phone call and then it was a lie. So today I picked my car up after them having it for a month and I was told it was definitely ready with a full tank of gas. Not only did it not have any gas, pieces from the hood was sitting in my back seat. How can you give a customer back their car with pieces of the car sitting on the inside? This place is so disorganized and I wouldn't recommend to anyone!!!

Scam alert...We purchased a used BMW for our daughter and asked for and was given a clean carfax report only to find out a few months later through our insurance company that the car was previously wrecked. The car was part of the BMW lease program and they were aware it had been wrecked. The carfax report was printed before the wreck was reported and held by the dealer in order to show a new buyer a clean report. After a little research, I discovered this is a common scam with dealers and highly frowned upon by Texas. They have yet to reply to any of our emails. BUYER BEWARE.

The experience I had from the very beginning buying my preowned 2013 BMW 528i last year has not been good. The car was allegedly certified but has problems. I had to struggle with the sales and service staff to get them to do the bare minimum. The service staff does not return phone calls so I have to take time off to show up there to get them to take action. This was my first BMW so needless to say, I will not be back or buy another.

Have been dealing with Mark Toups. @ BMW, The Woodlands for many years - he is a pleasure to work with and always comes through with a great deal. Very happy with the whole process.

Terrible Service. They had my car for 3 days and didn't address the issue nor did they call with status updates. Very disappointed in the level of service, especially for a BMW dealer

Hands down the best maintenance service ever!! Second to none

Excellent experience and the Sales Associate was very professional and because of his attention and dedication explaining all the details, I inclined for the2017 BMW X5. In reality I was obsessed with the Mercedes Benz and or the Cayenne, but the salesman of both firms never give me the attentionn and only try to decide for me. Thats really what change in Auto Nation, that I was not forced to make the decission, but everything was properly explained in details. The associate not only professional, also understand what I was looking for. I do recommend all the people ideal with during the process and will recommends my peers and friends to Auto Nation. Thanks for your help and assistance. Sincerely , F.Gelpi-Martin

BMW N. Woodlands....has it together...they are always on top of everything. Customer service is amazing...I love their follow ups to make sure all is well....Its very important to have a place one can leave their car...with the satisfaction everything will be taken care of. Thank you BMW

I work with Katherine Dooling and she is an absolute delight!!!

The reasoning for the change in my review is going to be explained in my review below: My Car was purchased back in November and about three weeks later it started making a rattling noise in the HUD. They have had my car pretty much every day since then, except the few times they said it was fixed and given it back. I have left several messages for a female manager (don't know her name), but no phone call back. Steve my service adviser would call me every time and tell me oh well the technician found this an that and lead to possibility being your car was wrecked! I mean I have several VM with him saying this. Mind you my car has never been wrecked he always misspoke from what the Technician told him. I know this because my husband even called and talked to the technician. Can you imagine how upsetting this would be to get that phone call and then it was a lie. So today I picked my car up after them having it for a month and I was told it was definitely ready with a full tank of gas. Not only did it not have any gas, pieces from the hood was sitting in my back seat. How can you give a customer back their car with pieces of the car sitting on the inside? This place is so disorganized and I wouldn't recommend to anyone!!!

The reasoning for the change in my review is going to be explained in my review below: My Car was purchased back in November and about three weeks later it started making a rattling noise in the HUD. They have had my car pretty much every day since then, except the few times they said it was fixed and given it back. I have left several messages for a female manager (don't know her name), but no phone call back. Steve my service adviser would call me every time and tell me oh well the technician found this an that and lead to possibility being your car was wrecked! I mean I have several VM with him saying this. Mind you my car has never been wrecked he always misspoke from what the Technician told him. I know this because my husband even called and talked to the technician. Can you imagine how upsetting this would be to get that phone call and then it was a lie. So today I picked my car up after them having it for a month and I was told it was definitely ready with a full tank of gas. Not only did it not have any gas, pieces from the hood was sitting in my back seat. How can you give a customer back their car with pieces of the car sitting on the inside? This place is so disorganized and I wouldn't recommend to anyone!!!

Best customer service I've ever experienced. I love my car and Marlin was a great salesman, along with everyone else here. Will definitely return in the future for all of our car purchases.

A very enjoyable experience! Stevie Montalbano from the sales team is the best, very cordial, she will go above and beyond to answer all my questions or concern. Also, Mr. Chang in the finance department was excellent. I would highly recommend Stevie and her crew.All in all, a very enjoyable experience

Dennis Warren is wonderful! From beginning to end, the whole process went smoothly. Dennis was very patient and there was no pressure to buy the car. We test drove a few cars to make sure the car that I went in for was my best choice. He's definitely the epitome of a sales agent. The car is beautiful and I am so happy with my purchase (and the price). I have been looking for a BMW for a while and went to many other dealers closer to me (only because I live 60 miles away) before I found the car I loved at the Woodlands.

Facilities is only low because they are currently under construction. There are signs to clearly direct the customers.

Bee friendly and courteous service. Received car when promised.

Easy to make appointment. Work done within timeframe needed. Car runs great!

Reading all these positive reviews makes me wonder why we have been treated so poorly. Our experience with financial department was horrible. We found out that there has been an unauthorized transaction from BMW financial department. When we tried to reach out to the department to get an explanation they will direct us to the voicemail. We left several messages but never heard back from them. the only way we could get the problem solved was through our bank. Not to mention that they tried to withdraw money from our personal account twice until we found out that we were financing somebody's purchased vehicle.

My experience with BMW service has always been exceptional.

Katherine Dooling, my service manager, did a fine job keeping me advised during this complex procedure. Dashboard was damaged and a replacement had to come from Germany. When I got my car back, I could not tell that the dashboard had been replaced, which is high praise indeed. Compliments to the technician.

The folks at BMW The Woodlands are very knowledgable, and spend time going over what vehicle best suites you. I would highly recommend BMW The Woodlands to anyone who is looking for a quality vehicle

The guys always do a fantastic job. The service department is the main reason we continue to buy from BMW North.

The Woodlands BMW always has serviced my 535i and my other BMWs without any issues. They are a great team.

Honza was very professional and efficient. He exceeded my expectations. I received my X3 back in showroom condition.

Katherine Dooling is my service rep. She did a great job of having all of my maintenance done along with some minor repairs. this was done with a tight timeline I needed to get my car back. Katherine was very involved to make sure it happened on the timelne I needed. She did a great job.

Any issues that arose during the repair process were addressed & handled. Nathan, our service advisor communicated effectively during the entire process and gave us a loaner while the repairs were being done. The only reason for the 4 star rating instead of 5 is due to their prices.

Facilities are under a build out but still fine. Overall Jeff and Carla were fantastic - really helped me to get the repairs I needed done and make some prioritization of work. Bought our cars here and will continue to have them serviced here.

Steve Ingram & Marlin were very helpful to my wife and I while shopping for our new car. These guys were not high pressure sales persons which I greatly appreciated. Steve searched & searched to find the right car for my wife. They were very helpful in teaching my wife the features of the car. This was a very good experience shopping with BMW of the Woodlands.

Jared , Sheila and Lonnie are Awesome ! Best customer service ! Thanks so much !

Kyle Galindo is best service advisor I've ever had in working with one of my vehicles. Sets expectations, honest, and then exceeds expectations.

I had a flat and BMW Roadside Assistance picked my car up and took it to BMW North Houston. My service advisor was Nathan Lombardi. He was great. I rated the facilities at 3 stars because they are going through MAJOR renovations and construction of the entire dealership

After 16 years of driving, I have never experienced such chaos and disorganization. I found a great car filled out initial paperwork and made a appointment for the finance dept. Went in the following day under the impression it would be a straight appointment for completion. The salesman was running around giving us the run around about paperwork and never throughout did he communicate or reach out to tell me any of this. I then went to speak to the sales manager Cook about the status of the paperwork and how we had been waiting for a hour with nothing. His reply was very cold and seemed as if he frankly didn't care. All in all I am so surprised about the dealership, customer service and especially management - it maybe the ultimate driving machine but this dealership lacked every bit of customer service. I would highly recommend going to a sales associate by word of mouth.

Had a great time with the great people I will definitely recommend them

I bought my car here with Shane Dupuis and now service my car here with Kyle Galindo. A standout staff with standout service. Immediately when I pull up I am attended to. Fast, efficient, and thorough service is what matters to me, and that is what this dealership and service center provides. Kyle always remembers who I am and makes sure I am comfortable if waiting for my vehicle. I would recommend them to any friend or family member.

Sheila is the best! She is always prompt and so personable. She's been my service advisor for years and I couldn't ask for more.

Facility is being rebuilt so the temporary waiting area wasn't that great. Kyle Galindo was very helpful. Very nice and communicated well about my car service. Thank you.

Great dealership for your BMW service! They did a great job getting my needs met immediately, including providing temporary usage of a loaner car.

We decided to try the Woodlands dealer instead of the one at 1960 due to quality issues of the work performed. The customer service at the Woodlands dealer was excellent. The facility is under renovation which is why the rating is not 5 stars.

My wife and I are on our 12th BMW and the main reason is the staff at BMW The Woodland and especially our salesman of 18 years Mark Toups. Mark is upfront and honest with us and all his customers. Please if you are in the market for a BMW please go see Mark.

Steve Malone has been my advisor for years. He has always been thorough, knowledgeable and professional. This visit was no exception. I brought the vehicle in for routine maintenance within a couple of hours the vehicle was ready.

Jeff Whitaker in service is simply the best! I will not ever go to anyone else. This is why I own a BMW - the service. Thank you for a great experience.

Very easy buying experience. Joshua Ford and Michael Sheridan went out of their way to ensure I got just the car I wanted.

My Sales Representative was excellent. He was very patient and did not make me feel rushed as I looked at different cars. He was able to answer all of my questions and he was knowledgeable about the features on the different cars. He kept me informed on status throughout the process. I have used this location in the past for service on my old car. They are excellent and that is what brought me back there when I was ready to buy. When I recommend friends, I will direct them to my specific sales representative.

Kyle Galindo and Bob Braden took excellent care of me! On a Friday afternoon when most want to go home they stepped up to the plate. I appreciate all done and keeping me posted!!!

I took my car in for its 10,000 mile check and the whole experience was great!!

It was one of the best car purchases I have been involved in. The salesman was great - very helpful and willing to let us figure out what we wanted. I also felt like I was treated fairly from a trade and purchase price standpoint.

Jeffery Whitaker was very helpful, personable and made you feel like a valued customer.

Great experience buying a new car. I highly recommend this dealership.

Javier assisted me when I needed to trade in my vehicle for a new one. He was understanding of my concerns and expressed great knowledge when explaining my options to me. Javier was able to get me into a new vehicle with all the options I requested. Afterwards, he followed up to make sure I was completely satisfied with my purchase. The process was quite smooth and I'll definitely look for him when I go back.

I have had a wonderful experience with the BMW Woodlands.

I recently purchased a like new pre-owned 2014 435i convertible from BMW of the Woodlands. My sales agent Javier Castello was the best. He let me wander the used car lot and test drive several different models to narrow down my list. The next day, he sacrificed some of his Christmas party to let me test drive a black on black 428i convertible that was on the lot. We really want metallic grey and a lighter interior. He helped us locate a 2016 435i in Dallas. The next day we opted for a 2014 435i. Javier was able to get the car delivered promptly just in time me for Christmas. I love the car and very satisfied with the service. Thanks again Javier and the rest of the BMW of the Woodlands team!

Would highly recommend Sheila and the service team at north bmw!

Good experience but the temporary facilities are not the best.

Service is great. Sales department is knowledgeable. Low pressure dealer. Recommend if looking to drive one of the most well built cars available.

Had a great experience with BMW of The Woodlands. No games or gimmicks from start to finish. I dealt with Joshua Armenta and Salima. Great service at a good price. Loving my new BMW.

Purchased a BMW from Shane a few weeks ago and he was the BEST !!!! Thanks BMW.

I needed a battery. That took three separate phone calls. That was very frustrating. I ended up just showing up. That created a little confusion but I was finally assisted. The price for the battery was also more than it ended up being in the final bill (that's not including the programming charge) Another problem was found. Given the need for repairs I consented to one of the repair items. I later found out that they both could have been done at the same time since some of the same work would need to be done for both. Since the work was similar, I would have appreciated an option to lower the labor by doing both at the same time. I also received an electronic coupon for 10-20% off the day after I picked up the vehicle. That would have saved me over $150 on the repairs. Via phone messsage I also inquired about purchasing the loaner vehicle that we were given. I still hasn't received a call or anything about that. We were really interested in it. I understand that the remodel may be impacting service. It appears that some basics are being missed now though.

We bought a New 2017 BMW X5 from BMW of Woodlands and it was an awesome experience. David Quintanilla is our Sales Associate and he is very helpful and really friendly. We really like the dealership, please visit them and believe me you won't be disappointed!

I always receive top notch service from everyone.

Very nice. No pressure. Everyone was helpful. A nice buying experience.

My service Advisor Katherine Dooling was very considerate, caring and professional. I drive more then an hour to get my BMW serviced here. I have not found any other dealership that do as much as this place for the customer.

I had a great experience purchasing a new BMW from Nick at the BMW North Woodlands location. Even when minor issues arose, Nick was quick to provide solutions to me to make sure my purchase went smoothly.

Everyone was really help full and nice would definitely buy from them again

Current repairs under warranty. Replace all fuel components.

By far one of the best experiences I've ever had when bringing my X3 in to get worked on. Kyle Galindo went above and beyond to make sure everything got taken care of. He made sure I had a car to drive and called me everyday to give me updates on my car, which was in and out in 2 days. Definitely recommend speaking with Kyle if you have any issues with your car!!

We have purchased two vehicles now with BMW The Woodlands and have always found them extremely helpful. Recently I had a problem with one of our cars and they were very accommodating, telling me to bring the car in even without an appointment, when the service department was extremely busy. Sheila Lynch took care of us and had the problem fixed in a timely and professional manner. Thank you BMW.

Steve is an outstanding employee for BMW. The construction at this address is not customer friendly. More signs would help.

Excellent service from David Quintanilla. Listened to my want list and delivered exactly what I wanted.

Great experience work sales staff

Shane is the best! I will definitely be buying more cars from them in the future!

Even though the dealership is under construction the buying process is strait forward.

My representative Kyle makes sure I am taken of. I am highly satisfied with his service.

Best salesman ever. I will definitely purchase from him in the future. He made sure to help me find the best car for what I was looking for!

Javier is the best. A+ service and great person. No other person that I would use to purchase a vehicle. Second car I buy from Javier in two years.

Mothership of all BMW dealerships We frequented this BMW dealership over the last couple months because the husband and I were in the market for new used vehicles. We had the pleasure to deal with the Steve trio- Ingram and Cooks in Pre-owned Sales and Lutz in Finance and they were delightful to work with from the beginning. Though we live 40 miles away, with plenty other BMW dealerships along the way, we prefer to hand our paychecks over to this specific location because of they are all around THE BEST. Ingram in particular is great to work with. He is passionate, thorough and knowledgeable. He took his time to guide us through the process, from researching on an ideal vehicle with given parameters and budget, test-driving contenders and walk-through all functionality of the final selection. The whole process was pretty easy on our part since the Steve's worked hard behind the scene to make things happen for us. Lutz is the man when it comes to financing. He is on top of BMW's most current offerings and he is there to make sure you are getting the best deal. He hooked us up on a brand new promotion that we would have never known otherwise. Needless to say, we will be back to this dealership for services on our vehicles because I know we will be taken care of.

We frequented this BMW dealership over the last couple months because the husband and I were in the market for new used vehicles. We had the pleasure to deal with the Steve trio- Ingram and Cooks in Pre-owned Sales and Lutz in Finance and they were delightful to work with from the beginning. Though we live 40 miles away, with plenty other BMW dealerships along the way, we prefer to hand our paychecks over to this specific location because of they are all around THE BEST. Ingram in particular is great to work with. He is passionate, thorough and knowledgeable. He took his time to guide us through the process, from researching on an ideal vehicle with given parameters and budget, test-driving contenders and walk-through all functionality of the final selection. The whole process was pretty easy on our part since the Steve's worked hard behind the scene to make things happen for us. Lutz is the man when it comes to financing. He is on top of BMW's most current offerings and he is there to make sure you are getting the best deal. He hooked us up on a brand new promotion that we would have never known otherwise. Needless to say, we will be back to this dealership for services on our vehicles because I know we will be taken care of.

From the moment I walked in to the sales office I felt like family to these guys and gals that work here. Very nice people. I want to especially thank Josh Ford for all his help in making this happen. My wife loves her new car!

My Service Advisor P. Vargas, did an amazing job. I dropped off my vehicle for service, My loaner was ready for me , when I arrived. The services being performed was explained to me. I received a called , when my vehicle was ready. Washed and ready to go.

BMW of Houston North in The Woodlands is a excellent auto dealer to work with when buying a BMW as well as giving a fair value to my trade-in. The staff especially Len King and Steven Lutz are both very personable sales professionals. They know their BMW's and convinced me that the 2016 428i Gran Coupe was my dream car - and after driving it for a few days I agree 100%.

Excellent experience !!!! Friendly staff, always on time, very proactive.

Hands down the best customer service anywhere. I come to BMW of The Woodlands specifically for service with Katherine Dooling. She is unequivocally the best service adviser I've had the experience of working with (and I've been with Lexus/Audi/Mercedes before). Her attention to detail, bright friendly attitude, beautiful smile, and willingness to do anything in her power to ensure I have a good experience there will keep me coming back. It's the little things that matter to me and she ticks all those boxes. The first time I met her there were no loaner cars available since I made a last minute appointment, so she offered to take me to the mall or any place nearby to pass my time instead of sitting in the waiting area. Then she gave me her personal contact information to ensure loaner car availability on my next appointment. During the entire duration of my wait, she kept me constantly updated with progress and made sure I felt like I was at home and comfortable. Since I purchased my M4 out of state I don't have any ties to local dealerships or sales advisers, and I expressed concerns about long term ownership costs and support. So Katherine made sure that I was fully informed about extended warranty options. I commend all the employees here for continuing the highest level of service through all the construction work and my next service appointment can't come soon enough. Thanks for all the hard work and dedication!

I needed quick service and a car to use for the day, I was so pleased with every staff member! Excellent service- thank you!

If you are in the market for a new or used BMW, than you have to visit BMW of Houston North in the Woodlands. Our salesman, Shane Dupuis, went out of his way to provide amazing service and ensure we were happy with the vehicle we purchased. Any requests we had were taken care of in a timely manner and the dealership went above and beyond to answer all our questions.

Our recent experience with Mark at BMW of The Woodlands was great! It was a seamless process and excellent customer service!

Preciosa assisted me when I needed to get my vehicle serviced. She was understanding of my concerns, expressed great knowledge, and followed up with me afterwards. Preciosa's up beat personality and laughter are contagious! Will be back for future service.

Made appointment to replace noisy blower on my 535i, under warranty. After investigation of problem service tech advised blower was not the problem but trash in the housing/filter caused the blower housing/filter to collapse on the blower. Source and type of trash was not identified. Bottom line is that the repair was not under warranty. Made me question the usefulness of my extended warranty but Jan convinced me not to cancel it.

Extremely helpful and friendly staff. Worked out nearly all the details online, got me where I wanted with financing. Came in and I was in and out quickly with exactly what I wanted. No hidden costs, they laid it all on the table. Even threw in floor mats and a full tank of gas. Best bang for my buck I could find after a couple months of searching. Thanks again BMW of the WLDS :) I really love my new truck!

Do to construction process bad facilites. Very professionally and kindly assisted by the service representative.

Sheila Lynch, my service specialist, is awesome. She goes out of her way to accommodate, communicate and make sure everything is taken care of. She makes me feel like a valued customer.

I just wanted to say that Steve Malone is the best! He is kind and very attentive to your needs when it comes to my car!

Superior buying experience and very friendly staff. Dennis Warren did a great job made the whole buying process easy and stress free. Honest man. Honza Hahicek the service advisor was very accommodating and helpful. And finally Lonnie Souza the general manage was very professional and made sure all aspects of the business were taken care of from greeting me prior to paperwork and after selling me the car and then later on, with follow up call .

I have to commend all of the employees at BMW of The Woodlands. As I drove through the under construction parking lot yesterday to drop off my X5 for service, I couldn't imagine how the employees could possibly work in this confusion and chaos during the remodeling of the dealership. To my surprise, there were signs everywhere directing you through to service, sales and the exits. I was met at service by an employee who walked me in to the waiting area, another employee walked up to drive my car to service and my wonderful service advisor, Katherine Dooling, met me with the loaner keys and whisked me away so I could get back to work. A couple of signatures, verifications and I was out of there in a quick 15 minutes. Congratulations to all of the BMW employees who are working there everyday through this construction phase! As always, first class service! I can't wait until the new reveal! I love my BMW group!

Thank you Katherine and the whole staff for taking care of my car and driving me back and forth while it was being repaired. Great experience all around.

Great experience, Steve Malone (service Advisor) is super honest and called with a list of "musts" and "optional" for the maintenance my car needed. I appreciate that! Car was ready and check/in check out process was smooth

Vehicle was taken to service as per the instrument panel/computer indicated. The facilities are not what is expected from a BMW dealership. I understand the building is under construction, but it is negatively affecting the overall experience. What is not acceptable is the lack of records of the previous services of my vehicle. In 2 days, none of the personnel could find the information of previous services. I bought this vehicle last year at this dealership and it was brought for at least a couple of services. None of these were found. Alignment and balance was performed during the service. The price BMW charge is way above the average. So, it is expected a flawless service. After picking up the vehicle, I realized that the pressure of the four tires are uneven and not as per the BMW X5 manual indicates. Regards, Jorge Martinez

I was charged $1900 plus the diagnostics fee of $163.00 more for an CV Axle Job and they didn't even tell me why I was still getting the service engine soon light. I had to take it to a BMW Specialist that work on foreign made cars and they found what was wrong and did and AWESOME Job. Thanks to John at Lucas Auto Care my car runs like it is new. I will not use this BMW dealer again.

Kyle Galileo provided me with the best service when I was getting my new tire due to a nail in the old one. He was very attentive in letting me know the progress and was super nice!

From start to finish my experience was great. I called Katherine in the service department and told her that I had a flat and needed to have my car towed in. She quickly texted me the # for Roadside assistance and then helped me coordinate the service. We texted regularly over the next day or so regarding other warranty services being performed and she easily helped me understand the replacement schedule for my other 3 tires.

Fantastic service . Katherine Dooling is fantastic . My Z3 was in for some major work. She worked with me and kept in contact with me throughout the time my car was in the shop. The best customer service st an Automobile dealership I've ever experienced

Great customer service!! Nathan Lombardi helped me out a lot. Great guy! Took his time to help me out with my car. Showed me tips and guidelines on how to take care of my car. Appreciate the help!

Drove in from College Station as my car was due for service. Everyone was extremely helpful especially my service advisor Nathan. They got my car back in a timely manner and it was detailed! I will be back!

Positive buying experience. Nice, friendly sales staff.

Horrible customer service, kept me waiting for 2hours after service person said car would be ready for pick up & I sat in the lobby waiting then he sent me home in a loaner car until the next day due car was not ready that night. I will never use this dealership, the service guy was just a big talker.

This was a wonderful experience! My salesman, Dennis, was great to work with and everyone made this an easy experience. I would definitely buy another car from them again.

This couldn't possibly be the same BMW my husband brought his vehicle to based on the existing reviews, but I verified with him, so I'm very confused as to why we were treated so much differently than previous posters. Our experience could not have been worse from start to finish. We recently relocated to TX from MN where we received amazing experience, like you expect when you purchase a BMW. Perhaps that's the issue...non-native Texans or those who don't buy here shouldn't expect a decent service experience. Or maybe it's because his BMW isn't the latest model. Anyway, we had an appointment and arrived on time. Apparently, though, they double-booked. Instead of helping my husband first for his 9 am appointment, they helped a woman who came in later for her 9:30 am appointment and made him wait for someone who wasn't his assigned service rep. THEN, after he finally checked in and was able to leave, we proceeded to wait, indefinitely. They NEVER called to let him know what was wrong with the vehicle and/or an estimated fix time. Instead, he had to call back starting around 4 pm multiple times, only to be finally told around 6 pm that: 1) it was a $700 fix but wouldn't be ready until the following Wednesday because they needed a part (this was on Friday, right before the Labor Day holiday weekend), and 2) no he could not get a loaner, that he could probably get one on TUESDAY, the day before his car was to be ready. The rep also proceeded to insult my husband, stating something to the effect of "I spend more than $700 a year on booze so...." I don't understand the relevance of his booze spend to the cost of the repairs, but either way, totally insulting. We are more than able to pay the $700 (and also spend more than $700 on booze), but that doesn't mean it was inappropriate to ask the total cost of the fix before the repair was completed. We should be able to ask without sounding cheap. So there we were, down to one car over a holiday weekend, while family was in town. Then Wednesday finally arrives.....NOTHING. CRICKETS. Starting around 1 pm, my husband began to call. No one ever returned his calls. All we wanted was a simple estimated time it would be ready so we could coordinate work and childcare pickup, but the rep continued to ignore my husband's calls/pleas for information. He called again around 4 pm and demanded to speak to the manager....and waited on hold for 14 minutes. The manager apologized and soon after the rep called and awkwardly apologized. They said the vehicle would be ready at 6, but that we'd have to bring it back to complete the state inspection we had requested in addition to the repair, which hello, completely overlooked the convenience factor of having it done while it was already there for 6 days. The manager then said she'd drive it around herself, and then have the inspection completed. When we arrived to pick up the vehicle, neither the manager nor the service rep was in sight. Furthermore, no concessions were made on the bill as a way of saying "sorry for the terrible service, this is not what you should expect of BMW." Also, they took the front license plate cover, and the next week, a new repair need suddenly arose out of the blue. We took it to Bertini's down the road and had great service. NEVER AGAIN will we spend a dime in this dealership. I don't think we'll ever buy a BMW again, either.

I'm sick of seeing cars listed as manuals and when I look at them I see automatics. How can you get confused? Do your job.

Service impeccable! Steven Malone makes it so easy!

Kyle was very courteous and took care of signing in and providing a loaner for me. The repairs were don by the next day. It was a very pleasant experience.

My experience at BMW of Houston was great! the customer service was good in the delivery of communication of auto repair issues and support. I have told 5 other family members about my experience and one is looking to purchase a new BMW.

Matt is always helpful and gives his utmost when dealing with his clients.

I have been all over Houston looking for a car. Len King at BMW of The Woodlands and the sales Manager John Wood are two of the nicest and honest individuals I have met in my car buying experience. Completely transparent in their pricing and cost and made the buying process the easiest I have had in 30+ years. No pressure....No Games... It was a blessing I went by that Dealership this week.

Excellent service - My advisor, Kyle Galindo was excellent and very customer focused. I highly recommend using him if possible when you get your car serviced.

The only reason why I give them 5 stars is because 10 stars is not an option...

My car got towed to the service department and Matt got me situated with a rental and took care of everything!

My experience with Nic at BMW of the Woodlands was the best in states experience I've had wile buying a car! At BMW of the Woodland they really do care about the customer experience and the customers satisfaction! Nic worked hard to get me what I needed and was very supportive in finding the right car for me. I would defiantly recommend BMW of the woodland to anyone looking for a new BMW or a pre owned vehicle of any other kind wile getting a truly amazing, and stress free car buying experience.

I spoke with a man named Steven who works in the service department. Quite possibly the worst telephone experience I have had with any service specialist. I have the tire and wheel insurance which protects me against road hazards. When I explained my situation to him he responded very harshly saying that I am not covered. After speaking with multiple other BMW dealerships who said I was covered I was pretty upset. Needless to say I am never going to BMW of the woodlands for service.

worst service I have ever had multiple times avoid!!!!!!

Great experience. Sheila, our representative, handled everything very smoothly.

Not the "Superb Customer Service" they claim to provide.

The service is so bad.

Mr. Javier Castello is awesome! Honestly, I had an issue with my the initial purchase of my vehicle and Javier took over the sales transaction. He was very attentive in making sure my needs were met in finding the vehicle I requested. He was always available for questions and willing to do whatever was needed to ensure I was satisfied. He turned what could have been a negative experience into a very positive experience! Thank you Javier!

When we first called and spoke with Misty...Her pleasant voice and bubbly personality set the tone for a "great car buying" experience! She set our 1st appointment with Javier Castello. Not only was Javier extremely knowledgable and patient; I/We felt like we had purchased from an old friend! John Wood the sales mgr explained the numbers in the most clear and concise way...who could ask for anything more! Steven in finance was the icing on the cake and made the end of our experience just as good as the beginning! As for the rest of the staff @ BMW in The Woodlands...I/we give them 5 stars all the way!!!

Recently bought a car from this location. Eric Bowen helped me out and I highly recommend him. He got me a great deal on my 328i. Awesome service! Will definitely be back!

I bought a car here about a month ago. Joshua Ford and the entire team made the process painless and smooth. 5 star experience!

Great experience. Staff are very friendly and make sure you feel like a valued customer.

Javier is always awesome helping us choosing our cars! Thanks!

Javier Castello was very helpful throughout the buying process. It was a great experience and I am very satisfied with my car. You have an excellent team and customer services!

Marlin, the tech Genius was terrific! Energized, helpful and friendly. Best part was he was very knowledgeable.

I have purchased 2 vehicles from BMW of Houston North in The Woodlands. The brand and the service has been excellent. Javier Castello did a phenomenal job helping me. He was patient with me, and answered every question I had. He made it really easy to make a decision. I have already referred a few people to Javier and will continue to do so as a result of my great experience with him. Thank you so much!

The absolute best car buying experience! Javier in Sales took excellent care of us. He worked diligently to make sure we left with the car we wanted. He's not like most car salesman, he doesn't end his relationship with you once you drive off the lot with the car. He will follow up to say hi or make sure everything is running smoothly months after your purchase. Steven in finance also worked hard to make the whole process easy. Took his time and explained everything to us before signing. Overall a great experience at BMW The Woodlands. Definitely customers for life.

Javier's service was impeccable when assisting me on the purchase of an A7. So much so, that i will definitely revisit him for my next purchase. Javier salesmanship and my Momentums Woodlands experience lived up to my expectation of what the luxury car experience should be like.

Javier Castello was a tremendous help when I bought my 328i. He also made sure I got a fair price on my trade-in. I highly recommend Javier when looking for your next BMW.

Worst experience . if possible avoid. 10 + times the car went into service to have same issue fixed , and still not resolved. Not to mention that something else normally comes up after having the car serviced.

Javier is the Best! Every time you walk into the dealer and he greets you, it immediately feels like home. The day I bought my car I was not even planning on getting a car. This reflects how great he is, as a salesman, as a person, and a great customer service agent. Next car I buy I am definitely doing it with Javier.

My wife & I had an exceptional experience buying our first BMW from Javier Castello in the Woodlands. I've purchased many vehicles in the past and I'd have to say Javier was by far the most professional. I would recommend this dealership to anyone looking for a new ride. They also have access to many other brands of vehicles.

Love the cars and the dealership... but love Javier Castello the most. He has helped me to buy and lease cars over there for quite some time and never had a bad experience. I really recommend you to looking for him when you get there. Thanks Javier!!!

Nice selection

I have purchased 2 cars from BMW of the Woodlands with the help and wonderful guidance from Javier. He is always pleasure to do business with, informative and has the patience of a saint!!!

Best experience ever. I've known Javier for some time now. He helped with my first lease experience at BMW of The Woodlands, and for sure handled my second lease. He really knows all the answers to all my questions. He makes the buying experience very easy and settle. Thank you Javier for all that you do. I will definitely come to you for my next lease. Gracias Amigo!

My husband and I purchased a car from this dealership a week ago. We had a great experience throughout the whole process. Many thanks to Javier for his wonderful service. I highly recommend him. He is knowledgable, patient, and friendly. Javier will be our first call when we're ready for our next vehicle! We are very pleased with our purchase! Thanks, again!

Awesome Experience !! thanks to Javier Castello for helping me find the right car.

Javier Castello was a pleasure to deal with. He made buying a BMW a great experience. I will definitely be back for my next purchase.

We only have positive feedback!! Our client advisor, Javier Castello was so professional and pleasant making the purchase of our BMW a great experience.

Great and so friendly dealership!! I had the best experience buying my Truck with the help and excellent assistant of Javier Castello. Thank you so much !!

Javier Castello help us a lot with the deal if the Car, special as the USA was a unknow new environment for me. I very thankful about this . Great professional.

Javier is the best seller. Nice man, good deal and speak spanish and english. Thank you Javier. I am very happy with my new car.

Best experience with car buying I have had to date. Javier definitely deserves credit for all he does. 5 stars is a no brainer!! Thanks Javier for finding my car :)

Javier is the man. Best sales person I've dealt with. A real superstar!!

I am a new 4 series owner that unfortunately had an issue with a freak flooding incident that took my engine out during a downpour last month. I brought my car back of course to the dealership to have it repaired. I was fortunate enough to be assigned to Kyle as my Service Advisor! I have had a Lexus, Infiniti and now on my second BMW. I will stay a loyal BMW and The Woodlands BMW dealership fan because of the service I received from Kyle!! Although it was a bad reason to have to meet him, I have to tell you, he's an awesome reason that I am big fan of the dealership and service department because of the way Kyle took car of my car and ME. He was in constant contact with me and my husband, kept us totally informed throughout the the entire process and was hands down the best service advisor I have ever worked with!! He made himself available at anytime and took my many call whenever I needed him! You can't go wrong with their service department - if you didn't buy your BMW there, be sure to bring it there for service!

Excellent dealership! My salesman Joshua Ford was exceptional. I showed up close to closing & he was still eager to assist without rushing. They didn't have on their lot the particular color X5 with the options & accessories that I was looking for however, Joshua was able to locate it & stayed hours past closing until everything was completed. He allowed me to drive home a loaner X5 until mine was delivered the next day. Marlin Champion was simply amazing with explaining all of the great technology in the vehicle. His excitement about the technology only enhanced mine. They both have been great with follow up emails, etc.

Everything done promptly and professional . Three of your best are Dennis Warren, Matt Chatman and Katherine Dooling. Very customer oriented.

Outstanding to and including the available loaner vehicle. outstanding service from Matt and the service/maintenance tech team.

This local dealership is a fraud. I turned in my leased BMW 7 months before my maturity date and get a new lease from this dealer. They kept my old car in 5 months, used the car on toll roads and I got all toll violations. Then they turned in the car to BMW and BMW charged me wear and tear fees. I tried to call them several times and they just ignored my calls.

The experience has been welcoming, warm hearted, professional and a throughout positive experience from the entire staff. In particular working with Javier and the Bmw geniuses malvin and the group has been a joy, from the test drives over the technical data and explanations provided. I will definitely recommend BMW Of the Woodlands and working with Javier.

I came to the dealership not expecting much. I previously had a couple of bad experiences and was dreading coming back. I was scheduled with Jeff Whitaker and couldn't have been more pleased. He listened to all my concerns and answered all my questions. I feel he is very knowledgeable and will go to great lengths to help his customers. Thank you Jeff for helping me have a more positive experience at BMW The Woodlands.

The service department is why I go to Woodlands BMW. They are the best!!!!!!

Service is not expedient and prices are incongruent with the service. My car required new front breaks, so I setup an appointment at 7AM. 7 hours later they called to tell me the technician just saw it and the car needed breaks and it would take until the end of the day to complete. Of course at that point I couldn't wait longer. Instead I called a different shop in the woodlands, they texted me when the car was ready to be seen, drop it off, texted me at each stage of the process, we're done fast and was hundreds of dollars cheaper. No break job requires 7 hour waiting. I'm not going back to the dealer again.

Katherine is always there to help-I truly appreciate the service she provides.

I had an excellent experience with Steve Cook in sales and Steve Lutz in finance. I reviewed a few vehicles online, scheduled a visit, took a drive and the papers were ready the next day. I walked in, signed and drove away in an outstanding vehicle. No wasted time, no gimmicks and no games. Follow-up has been timely, but not overwhelming. Looking forward to my next purchase with this dealership

I normally do not write reviews but in this case I feel compelled to share my experience with BMW of Houston North in the woodlands. My wife's BMW stalled in high water during the heavy rain we had in the woodlands. I got the car started, changed the oil, oil filter, and air filter but the car was idling rough and the check engine light came on. I did the diagnostics and the fault was an O2 sensor. As I did not have time to work on the car (I am a mechanical Engineer and have worked on our cars over the past 30 years) I figured I'd take it to the dealership and have them fix it. This is where the mess and hassle started. I told them what I have done but they said they have to charge $190 to diagnose what's needed which was fine with me. The next day I get a call basically telling me that I needed to contact my insurance because the engine might need to be replaced because of the potential internal issues. When I pressed for details, I was told that I needed to pay $1,200 to get the details of what's needed. Needless to say I got the run around and had no choice but to take the car to another European car mechanic. When I went to get the car I was slapped with a $760+ bill which of course I refused to pay. I paid the $190 with no written diagnostics whatsoever and got the heck out of there. The car ended up needing a mass air flow and an O2 sensor (basically what I pretty much told the dealership to begin with). Save yourself and your check book the hassle and think twice about taking your car To this dealership.

Really a first class dealership with knowledgeable and personable sales people - from the top down. Buying a car should be an experience - both good and memorable. You should leave feeling like you got a great product and great service. BMW Woodlands knows how to do it right. Want an experience? Go to BMW Woodlands! Want the ordinary? Go somewhere else. I have purchased two cars here.

I cannot write or say enough positive things about this dealership and it's staff. I've owned two other bmws and I did not receive great service at the other dealer I purchased from, so I almost left the bmw brand. A friend referred me to BMW of North Houston, and I was so delighted. The entire process was painless, smooth, and went by quickly. The staff truly listened to what I was looking for and delivered on all points. I love my new bmw, and even though I don't live close, I will make the drive for all my services in the future as well. I would highly recommend! Thank you BMW of North Houston and Nick Dimiceli for such a positive experience!

My service advisor is good at explaining what needs to be done to the car. Always good to see the same person.

Great experience! The staff was very friendly and helpful. They made sure my car was repaired flawlessly.

All done in time and as discussed. Facilities were vert cleaned.

Always great service from Steven. Dealership undergoing renovation so facilities not as good as normal. The question below is confusing. I have bought a car from this dealership, but not on this visit......

Kyle Galindo was terrific! He had the service on my X5 done well and. kept me informed during the entire 2.5 hour process.

My vehicle suffered some mechanical damage as a result of the flooding on April 18. The dealership did pretty much everything they could (with the exception of coaching the mechanic on what to say) to try and convince the insurance company that the damage was indeed caused by the flood. Although the insurance company ultimately declined the claim, it wasn't because the dealership did not have my back.

Great Service. Great People, Found the car I was looking for.

The service representative was very helpful. He ensured that my truck was repaired quickly because I was traveling.

Steven Malone is my service rep and he is great. Thanks Steven for getting me back into my car as quick as you did.

My salesman was David Quintilla. He made the entire process stress free and simple. David;'s quality of service and attention to detail went well beyond my already high expectations of a BMW garage. The Facility and staff are exceptional, and i for one expect to be a repeat customer for years to come.

Awesome car and experience Lonnie and David Q were great and I know Carla will make sure the service experience will also be great

Disappointed after 2 weeks of having this car

I LOVE my sales representative Steve Ingram he is AMAZING very knowledgeable, he was with me every step of the process, spend time explained the features of my BMW 328IS. The entire Dealership was pleasant, finance manager Nikki was lovely. I will ONLY buy from this dealership

I recently purchased a pre-owned vehicle from this dealership. Vehicle was as advertised online at a deal I could not pass up. Richard Burgoon, my client advisor was great. He took the time to answer all of my questions, professionally and attentive. Finance got me a very good rate. The entire experience from my online inquiry to the actual purchase was excellent. Will go back to this dealership when I'm ready to purchase again and definitely recommend them to my friends and family.

Steven Ingram was the most professional associate I've ever dealt with. What most impressed me about him, was his knowledge of every car we sat in. His follow up, since the purchase of our BMW, is second to none. I will continue doing business with Steve Ingram.

My service advisor Steve was great explained my problem to my wife and myself and worked to get it resolved in a timely manner!

I bought a CPO BMW 550 GT from BMW in the Woodlands and was very pleased with the car and the transaction. I live in Seattle and was nervous about a long distance transaction but Steve Ingram was very helpful at getting me all the information I needed. The car was exactly as described, the negotiation was straightforward, and the service he provided was top notch! I would definitely buy a vehicle again from Steve. This is the way that buying a high end car should be!

I am really enjoying my BMW what I call a crossover. When I went in I asked for a salesman that did not mind working with an older person . I got the best salesperson in the whole Houston area. He has helped me in every way possible. I still must go in so as to get help with some features. I am still getting used to my car and was assured they would always be available to help with my questions. Thanks to salesman Ken Williams

I am impressed with the service Steven Malone provides.

My service rep is Sheila Lynch at The Woodlands North dealership. She is always very professional and seems concerned about the customers welfare. After I left the dealership, I noticed an alert for a malfunction in my running lights. I returned to the dealership and Sheila got it fixed immediately.

Wouldn't go anywhere else for service. Service staff was pleasant and informed.

Wonderful experience. I would highly recommend this dealership and especially my sales associate, Len King.

It was quick, simple and efficient to stop by, get a loaner car, then return later to pick up my BMW. It was all handled professionally and the individuals I talked to were very courteous and considerate of my time.

Kyle is extremely professional and great to wok with. He provided fast, friendly and quality service.

Everyone was polite and 20000 mile service was performed with no problems but none were expected. Dealership is going through a lot of remolding so be careful on finding where service is temporarily located.

I came in for a new tire. Fast service on a Saturday. They made me feel extremely welcomed and offered water in a nice waiting area. Cleaned and vacuumed my car. Such kind people!!!

thanks so much for all your help the service was great and the loaner car really helped me out.

Kyle Galindo did an excellent job. Replaced the back tires which had zero tread left. Was able to buy the front tires as well with a buy 3 get 1 free discount. The run flat Michelin Pilot Super Sports are hard to find even at the BMW dealer. X3 loaner was great, in and out very quick.

Just bought a 2015 335i.. Worked with Steven Cook. He is very knowledgeable, helpful and easy to deal with. Price was right, service was excellent. I bought many cars in the past and this is the most pleasant experience i ever had. BMW of woodlands is good dealership but as all of you know it is important to get to the right person which is Steven! Coming back for sure! Leo Teplitskiy

Great Service! My sales rep was Steven Ingram. He is very amiable and passionate. He made trading in my truck for a nice X3 a breeze. Awesome dealership overall as well!

Recently purchased a 2015 Chevy Equinox pre-owned from BMW of Woodlands. The purchase journey was painless and Javier Costello was a pleasure to work with. Highly recommend dealership and Javier

Recently purchased a 2015 Chevy Equinox pre-owned from BMW of Woodlands. The purchase journey was painless and Javier Costello was a pleasure to work with. Highly recommend dealership and Javier

Excellence attention from Javier and the finance guy, best bmw dealer

BAIT AND SWITCH - LIED ABOUT MILEAGE I purchased a Lexus 450h in February from them with 29k miles according not only to the ad, but to the purchase contract and the title transfer. When I received the car it had 32,500 miles on it. They at first claimed I was mistaken, but then I notified them that the trucking company documented the mileage when they received it. They then claimed it was just a "misprint in the ad" and there was nothing to do about it. I told them they could either take the vehicle back or adjust the price based on depreciation. I've been chasing them for months now with no result. Caveat emptor.

Contacted Steve about a used vehicle and was contacted immediately. My wife went right up to the dealership and reserved the vehicle, until the following day when we both were able to return and sign the paperwork. Steve even stayed after close to wait for us to sign the paperwork. Best vehicle buying experience we've ever had. Thanks, Steve.

We have been taking care by Matt Chatman, great rep, service and totally recommend if you need service for your BMW.

Easy purchase. Fair trade in value. Had the auto in the confirmation I wanted on the lot.

I appreciate the outstanding customer service that the staff provided.The staff was very attentive and helpful. Steven Malone is very knowledgeable and is genuinely interested in helping. He is a true service oriented professional and again has exceeded my expecations of a Service Representative. I never knew I would have found another Representive as attentative and service focus as Jay. Jay was my representative at BMW of Coconut Creek, Florida in 2004 for a few years. You have put together a great team that makes customers feel respected and valued.

Jared was our salesman and he was very patient and knowledgeable. We looked at numerous cars on the lot and searched online together. Ultimately, we had to get the M435i brought in from another dealer, but it was perfect the dream car we had wanted all along. It was a surprise for my wife and when I brought it to her, she was in tears. You can't go wrong with the car or this dealer. Well done, Well done. Did I mention it was Fantastic?

Jeff W in service is the best! Always going above and beyond to take care of anything I need!

Very easy and great service. Leonard King is a great sales guy easy to get along and very easy to work with. I'd highly reckoned using him

Terrible non- existent sales help. Just left the lot after 30 minutes of roaming the lot, walked past numerous reps, not even a hello in return for me saying hi, and not even an offer to assist. Left your lot, will not return. If your reps are prequalifying based on my Saturday night dress attire then you are losing sales.

Excellent Dealership. BMW of the Woodlands, located in Woodlands, TX is an excellent dealership. Dealership has good Sales and Finance department that takes care of their client very well. I want to request people if you are planning to purchase new BMW and looking for an honest deal BMW of the Woodlands is the place to go and make your new car dream true. I would recommend you to meet David Quintanilla (Sales Agent) for all your needs. David is meticulous and pragmatic person who understand the customer requirement. David regularly follow-up with customer on email or by phone to make them comfortable and clarifies all concern and queries. Below are the contact details to reach David Q.: David Quintanilla | Direct: 936-271-3013 Thank you for the great experience.

This was the best experience at a car dealership. That i ever had. The sale agent was great. His name is steven cook. He treated me with respect and was strait up with me. I came in there told him what i wanted and what my budget was for the car i wanted. He told strait up well i have to run your credit to see if can make that happen.then after 20 minutes he came back and said we can make it happen and he did. I must of went too 10 different dealerships with the same deal and got nothing but bullshit. So i want to tell people if your looking for a honest deal that won't give you any run around. This is the place to go. Oh yeah and the finance. Manager was great too. I will be.recommending all my friends and family. Thank you for the great experience.

What an amazing experience it was to purchase my first BMW! I bought a 435i hard top convertible. My sales guy, David, was very knowledgable and helpful the entire time through this process. After the purchase, he continues his service and has been checking on me to make sure everything is good and that I know how to use all the features in the car. If you are in the market for a BMW, David Quintanilla is the guy to talk to!

Todd is by far the best salesman I have ever had the pleasure working with. I will definitely refer him to any and all my friends looking to buy or lease a vehicle!

very courteous and friendly staff, a pleasure to work with.

I came in to to purchase a BMW 428i convertible today, found the vehical I like, checked it out, sat in it and was ready to set up an appointment to purchase it till I found out this dealer does not permit open carry or even concered carry. This meant it was not legal for me to enter the building so I was going to go elsewhere but the salesman insisted I speak to the manager. He was very polite and they were willing to accommodate me outside but I just wasn't intrested in conducting business like that so I left. Later I ended up a at an Audi dealer and ended up liking the A5 convertible better. There I wasn't restricted from entering the building. What these companies fail to understand is this, give me on example of an accidental discharge of a wepon with anyone licensed to carry in the 27 states and if you can show me one case, I'll start leaving my gun at home. I can show you countless news reports where someone was licensed to carry and they saved thier life or the live of a loved one. Why paint a target on the door telling the bad people that the people inside are defenseless? Unless you can guarantee my safety why would I consider risking my life to purchase a car. Needless to say thier policy cost them a $60k sale.

I recently purchased a new BMW X1 series from BMW of Houston North of The Woodlands. My experience with my Sales Associate was fantastic. He went above and beyond to get me in to a new car at a good price!!! Go see Todd Lux if you want someone who is honest and treats their customers right!!!

The work was done very promptly. Matt Chatman was my representative. He was very attentive and asked about any issues I was having with the car.

Ask for Javier castello. He is a friendly salesperson and good listener to find you the perfect deal/car that you are looking for. He takes the time to explain different options you may consider. We are very happy with our purchase.

Javier was the nicest salesperson to work with. From emails and text messages we go tthe deal done.

My SA, Kyle Galindo, was helpful and very customer oriented. Will always take my car back to him.

Leonard King helped me buy my CPO Lexus GS 350 F-sport and I couldn't be happier. Sales process was simple and painless. Thank you. I will be back!

Very bad experience... service was inferior, got a loaner with a windshield broken (dangerous), the car was returned without even cleaning the "service" indicator...advisor was not any help...

Had great experience. All my questions were answered and delivered the car as I wanted. Would definitely recommend the dealership.

They were so nice & helpful to me! Great customer service!

Wonderful experience, the sold me the right car for the right price.

The salesman greeted me once I got there help me with the car I wanted help me get get the best price .i would go back jared went out his way to help me and even fellowed me to the rental place to return car

Purchased certified pre-owned 2015 BMW 528i. Competent and friendly salesperson. Comfortable and pleasant surroundings. Not rushed and all questions answered. Sufficient inventory to examine. Trade handled adequately.

I am a regular at BMW of Houston North because of the great service I receive, across the board. The service department is outstanding, getting me in when I need to get in, and getting me out as promised. I just leased a new BMW B6 Alpina, and the sales group made it easy, getting me in and out in about 1 hour (exceeded my expectations). The employees are pleasant and make e feel at home.

We recently bought a used 2009 318i Series 1 convertible for our 16-year old daughter, which was a low miles lease vehicle. The convertible was maintained very well due to BMW's lease program which showed in the condition of this car! It was a stress free, no salesman run-a-round process. The Salesman, Javier Castello was very knowledgeable and super helpful to us. Javier assisted us with everything that we asked for and it was a very nice and professional experience at the BMW car dealership!

Great support overall by Steve Ingram during the buying process as well as the great guidance from Steven Lutz during the financing aspect...

I love my new car and the service I received at BMW of Houston in The Woodlands. Joshua Ford and his manager John were professional and very helpful. I never felt I was being pushed into a sale. Joshua followed up with us after we had bought the car which was not only helpful but made us feel we had built a relationship with our Client Advisor. Love my new car and the experience. Barbara Stave

I found the service to be excellent. The personnel worked very hard to find the car that was what I needed. The transaction was done expeditiously and I was very pleased when completed. I appreciated the treatment I received during the time I was at the dealership..